Customer service manager jobs in KidderminsterCreate job alerts

We are looking for an experienced and customer focused Customer Experience Manager to lead our Customer Service Centre and Customer Resolution teams. Working closely with managers and colleagues across the business, you will help resolve service issues, embed learning from complaints and Ombudsman d

Arley Estate, Worcestershire Salary Circa £30k dependant on experience Hours 37.5 hours per week, between Monday to Sunday including regular weekends and Bank Holidays. Do you love great coffee, happy customers, leading brilliant teams, and making things run like clockwork? We're looking for an energetic, hands-on Tearoom Manager to take the lead at our much-loved Garden Tearoom. Nestled within the stunning grounds of Arley Arboretum, our tearoom is more than just a place for coffee and cakeit's a destination in its own right and often the highlight of our visitors' day. If you're the kind of person who thrives in a busy hospitality environment, enjoys developing people, spots opportunities before anyone else, and believes every guest deserves a warm welcome, we'd love to hear from you. The Role No two days are quite the same, but you can expect to: • Lead and inspire a fantastic front-of-house team to deliver outstanding customer experiences every day., • Keep service flowing s...

GMP Recruitment are proud to be working in partnership with a dynamic and growing organisation operating within the specialist vehicle manufacturing sector. We are currently recruiting on their behalf for an experienced Fitter to join the team on a full-time permanent contract. The company is based in the Kidderminster area. This role offers 39 hours per week, working Monday to Thursday. Salary is competitive and negotiable depending on experience. Fitter – Main Responsibilities • Support the Production Manager and Foreman in developing a high standard of refuse collection vehicles. • Read and interpret technical drawings, carrying out work in accordance with build pack specifications. • Utilise power tools, hydraulics, and electrics during vehicle builds. • Complete MIG welding tasks where required (desirable but not essential). • Work efficiently to meet build process deadlines. • Identify and raise issues during the build process, accurately recording any changes. • Capture and record build information to support future standardisation. • Support sub-contractors (including camera, weigh, and ancillary system providers) while on site. • Monitor build progress and liaise with management to coordinate sub-contractor appointments. • Complete all relevant paperwork and documentation. • Assist with preparations for vehicle inspections and testing. • Carry out additional duties as required in line with business needs. Fitter – Required Skills and Experience: • Mechanical knowledge, ideally gained within commercial vehicles or a similar industry. • Working knowledge of power tools, hydraulics, and vehicle electrics. • MIG welding experience is desirable but not essential. • Strong communication skills are essential. • Ability to work independently as well as part of a team. • Flexible, reliable, and willing to learn. • Ability to work to time constraints and customer specifications. Benefits • Competitive salary (weekly paid). • Basic hours – 39 hours per week (Monday to Thursday). • Attendance bonus scheme. • Overtime opportunities. • AXA Health Scheme after 6 months’ service. • Health surveillance checks. • NEST Pension Scheme. • Free on-site parking. • Company induction and in-house initial training. • Opportunities for further training and career progression. AN IMMEDIATE START MAY BE AVAILABLE FOR THE SUCCESSFUL CANDIDATE. If this Fitter role sounds like the right opportunity for you, please click apply or contact GMP Recruitment for further information. GMP Recruitment Agency Limited are recruiting for this role on behalf of their client and are acting as an Employment Agency

Centre Administrator Hours: Part-Time, Permanent, (26 hours per week, Mon-Thu 8:45 am - 3:00 pm, Fri 9am - 12pm) Location: Kidderminster Salary: National Minimum Wage Are you looking for a new role? We have an exciting opportunity for you to join our team as an Centre Administrator to join their dedicated team of managers and teaching staff with all administrative tasks. As a Centre Administrator you will provide a first class front line customer service for clients, learners and staff, in a manner conducive to the professional image of the company. You will be required to work with the centre manager to support the centre with file audits, keeping the e-compliance system updated and accurate, whilst liaising with external partners, parents, carers and learners. Key Responsibilities: Meet & greet visitors in a friendly and professional manner. Answer all incoming telephone calls in a professional manner, direct calls to the correct destination, take messages when appropriate Prepare learner start dates and accompanying learner start letters. Ensuring all new starts are inputted into system Ensuring session registers are ready on a daily basis for each tutor Ensure all audits are carried out on learners files Preparation of induction packs for Study Programme Undertake general copying, typing and filing duties Requirements: A Minimum of 18 months experience in administration or have been in a similar role. Minimum level 2 literacy, numeracy & ICT Minimum Level 3 in Business Administration or 5 years administration experience. Excellent organisational skills Full, clean UK Driving License Employee Benefits: 25 days holiday entitlement increasing to 30 with length of service, Day off for your birthday Optional early finish on a Friday Holiday Purchase Scheme, allowing you to purchase an additional 2 weeks holiday per year. Employee Assistance Programme, 24/7 support for you, direct family members and dependents over the age of 16. Employee Referral Scheme, potential to earn up to £500 if you refer somebody we employ. Cycle to Work Scheme. Employee Discount Scheme Significant savings on essential and everyday purchases through instant vouchers, reloadable cards and cashback. Nova Training places the highest priority on safeguarding all of our learners and staff. We are a Safer Recruitment employer, job applications will be subject to detailed scrutiny. Applicants for all jobs will undergo appropriate screening including identity checks with past employers, Disclosure Barring Service (DBS) check and entitlement to work in the UK will be verified as part of our further recruitment process, following a face-to-face interview. All relevant employment documents will be seen and verified. NB: Only original or certified documents are acceptable. Applications for employment must be made on the NTS1d Employment Application Form which you will be sent if you are called for an interview. Nova Training receives a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 14 days then unfortunately your application has been unsuccessful. Thank you for your interest and please do take a look at our website and Indeed for future opportunity

We are looking for an experienced Fitter to be based in our Client's production facility at their Kidderminster site. The successful candidate will have some mechanical knowledge ideally from commercial vehicles, plant hire sectors or the body building industry. A willingness to learn and ability to work to time constraints and customers specifications is essential, along with a working knowledge of using power tools, hydraulics, electrics. MIG welding experience is not essential but desirable. The role will involve • Supporting the Production Manager in developing a high standard of Refuse vehicles, • Ability to read drawings and carry out works in accordance with drawings supplied in build packs., • A working knowledge of using power tools, hydraulics, electrics and completing MIG welding, • Working in a timely manner producing finished products to build process deadlines, • Ability to raise issues during a build process and record any changes, • Actively capturing and recording information to be standardised and used in future builds, • Support sub-contractors while on site, • Monitoring build process and liaising with Production Manager so appointments for sub-contractors can be arranged., • Finalising all relevant paperwork, • Assisting with the preparations for vehicle inspections and testing, • To carry out and complete other duties as required in line with the companies needs Whilst fulfilling the role the successful candidate will be expected to maintain good housekeeping practices and demonstrate responsibility for their personal health and safety and those around them, including risk assessing their own work to ensure safe working practices are being carried out and using Personal Protective Equipment as and when appropriate. The ideal candidate will be professional and self-motivated with a good customer service ethos and the ability to solve problems alongside a desire to develop and learn. Communication skills are vital for this role, both in dealing with external and internal customers. The ideal candidate must be confident & flexible enough to work alone and as part of a team. Good organisational skills, time management and administration skills are also vital Hours of work: Monday - Thursday 7am - 5.30pm (39 hours)

Apprentice Centre Administrator Hours: Full-Time, Apprenticeship Location: Kidderminster Salary: Apprenticeship Wage £8 ph Are you looking for a new role? We have an exciting opportunity for you to join our team as an Centre Administrator to join their dedicated team of managers and teaching staff with all administrative tasks. As a Centre Administrator you will provide a first class front line customer service for clients, learners and staff, in a manner conducive to the professional image of the company. You will be required to work with the centre manager to support the centre with file audits, keeping the e-compliance system updated and accurate, whilst liaising with external partners, parents, carers and learners. Key Responsibilities: Meet & greet visitors in a friendly and professional manner. Answer all incoming telephone calls in a professional manner, direct calls to the correct destination, take messages when appropriate Prepare learner start dates and accompanying learner start letters. Ensuring all new starts are inputted into system Ensuring session registers are ready on a daily basis for each tutor Ensure all audits are carried out on learners files Preparation of induction packs for Study Programme Undertake general copying, typing and filing duties Requirements: A Minimum of 18 months experience in administration or have been in a similar role. Minimum level 2 literacy, numeracy & ICT Minimum Level 3 in Business Administration or 5 years administration experience. Excellent organisational skills Employee Benefits: 25 days holiday entitlement increasing to 30 with length of service, Day off for your birthday Optional early finish on a Friday Holiday Purchase Scheme, allowing you to purchase an additional 2 weeks holiday per year. Employee Assistance Programme, 24/7 support for you, direct family members and dependents over the age of 16. Employee Referral Scheme, potential to earn up to £500 if you refer somebody we employ. Cycle to Work Scheme. Employee Discount Scheme Significant savings on essential and everyday purchases through instant vouchers, reloadable cards and cashback. Nova Training places the highest priority on safeguarding all of our learners and staff. We are a Safer Recruitment employer, job applications will be subject to detailed scrutiny. Applicants for all jobs will undergo appropriate screening including identity checks with past employers, Disclosure Barring Service (DBS) check and entitlement to work in the UK will be verified as part of our further recruitment process, following a face-to-face interview. All relevant employment documents will be seen and verified. NB: Only original or certified documents are acceptable. Applications for employment must be made on the NTS1d Employment Application Form which you will be sent if you are called for an interview. Nova Training receives a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 14 days then unfortunately your application has been unsuccessful. Thank you for your interest and please do take a look at our website and Indeed for future opportunities

About The Role Role: Team Leader Location: Kidderminster (DY11 7AR) Contract Type: 6 Month FTC Hours: Monday - Friday 2:00pm - 10:00pm Salary: £28,163.20 Per Annum Are you an experienced Team Leader looking for a new challenge? Restore Digital is offering an exciting opportunity for a proactive individual to join our team. As a Team Leader at Restore Digital, you will play a crucial role in overseeing the day-to-day operations of our production team. Your responsibilities will include ensuring compliance with Restore Digital's policies, maintaining high standards of service delivery, and collaborating effectively with other departments to meet strict SLAs. Responsibilities: Support the line manager in coordinating and implementing daily activities within the department Provide leadership and guidance to the team, fostering a collaborative environment and leading by example Assume responsibility in the absence of the line manager, assigning tasks and ensuring the team operates efficiently Act as the primary point of contact for the team, addressing enquiries and managing conflicting priorities Coach, advise, and motivate team members to achieve personal and professional excellence aligned with business goals Enforce Restore Digital's policies, procedures, and health and safety guidelines, ensuring team compliance Monitor team performance against objectives, escalate concerns, and identify training needs to enhance efficiency Provide daily metrics and reports to line management About You: Ability to effectively resolve problems and make informed decisions Demonstrated experience in team leadership, ideally in a fast-paced environment Strong motivational and coaching skills with a proven track record of team development Excellent communication skills, capable of handling customer complaints courteously and effectively Previous experience in managing and leading teams would be beneficial Familiarity with working in a dynamic, deadline-driven setting What We Can Offer You: Life assurance Annual leave entitlement (starting with 20 – 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About The Company Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so

Service Desk Coordinator Location: Kidderminster Salary: £25,000 per annum Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, Greensafe IT have overseen more than three million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this complex market. They offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers, their hardware specialist IT brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager – Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager – Major accounts, including in periods of holiday and absence Support and lead on customer calls when required Deal and resolve ‘first line’ escalations receipted Support the Service Delivery Manager – Major accounts with service-related tasks, such as escalations and queries Be accountable for direct customer communications, both verbal and written Support the onboarding of new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLA’s and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries are resolved and the customers are updated Support the Operational Huddle led by the appropriate Operations Manager. Thus, supporting seamless communication between Services and Operations and updating the customers accordingly Skills and Qualifications Adaptable approach to tasks as this is a varied role Flexibility Proactive, hands-on approach to work Attention to detail Excellent communication Problem solving skills Ability to work under pressure and to strict deadlines Ability to multitask a high volume of tasks & prioritise workload Proficient user of Microsoft Office, especially Excel Ability to work on own initiative and be a team player Benefits Pension Contributions Staff discount online store 23 days Holiday +BHs Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply