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Job Overview Working on the back shift (3pm-midnight), you will oversee all in‑loading and out‑loading activities, ensuring health and safety, operational standards, and performance targets are consistently met. You will provide strong leadership and guidance to the distribution team while driving a comprehensive continuous‑improvement programme across the operation, focusing on both process efficiency and team development.. Responsibilities • Plan, coordinate and monitor orders, assembly and dispatch of all our produce., • Make use of space and mechanical handling equipment efficiently., • Ensure quality performance, customer compliance and budget targets are met., • Liaise closely with the planning and production teams ensuring information flows both ways and is effective., • Ensure distribution areas consistently meet all Health, Safety and Environmental requirements to protect employees, contractors and visitors, and implement updates when needed. Skills • Experience from within a distribution business serving multiple retailers., • Excellent verbal and written communication skills., • People management skills, including the ability to inspire, lead and motivate others, delegate and explain., • Planning and organisational skills., • Ability to demonstrate initiative and decisiveness., • IT skills, particularly database management and spreadsheets., • Problem-solving skills and an ability to work on a tactical and strategic level., • The ability to work under pressure and to tight deadlines. A Day in the Life... “No day is ever the same. Every day is full of exciting challenges, opportunities to learn, working as a team and adding value. In the role of Distribution Shift Manager, you need to ensure everyone understands the part they play and the days objectives. We lead from the front, supporting and safely co-ordinating our teams’ activities to efficiently and effectively delight our customers processing and delivering millions of pounds of stock every week to household names. If you are dynamic, thrive under pressure, love working with people and taking responsibility for a fast-moving operation, come and join us.” What we can offer you: • A competitive salary (£40,000-£44,000 per annum), • 28 days holiday per annum plus 8 days of bank holidays., • Private Medical Insurance., • Learning and development opportunities., • Company pension., • Employee Assistance Programme., • Medicash cash back scheme., • Life assurance (in service)., • Company events. NO AGENCY. DIRECT APPLICATIONS ONLY.

• Salary: £19,643 per annum, plus excellent benefits, • Hours: Monday to Friday, 9:00 am to 3:00 pm with half hour for lunch, • Location: Dickens Lodge, Wealdhurst Park, Broadstairs, CT10 2DY About the role Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our retirement developments in Broadstairs. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you This position is ideally suited to people with experience of simil...

A leading quick-service restaurant chain in Broadstairs is seeking an energetic Restaurant Manager passionate about food and customer service.

Experienced Sales Process Manager needed to lead quoting, order processing and production scheduling for a growing manufacturer. Sales Process Manager – Aylesford Salary: Highly competitive Permanent Role About the Opportunity Our client, a well-established manufacturing business, is seeking an experienced Sales Process Manager to oversee the full cradle-to-grave commercial cycle. This is a pivotal role within a fast-paced internal sales office, ensuring enquiries become accurate quotations and orders flow smoothly into production. Why join our client? You’ll play a key part in improving processes, enhancing customer experience, and supporting a dedicated team. This role offers variety, responsibility, and the chance to make a meaningful operational impact. What you’ll be doing • Managing estimating, order processing and production scheduling • Ensuring quotations are accurate, commercially aligned, and completed within expectations • Liaising with customers, internal sales teams and area managers • Recording key information in ERP and CRM systems • Delivering essential administrative tasks such as invoicing and order progression • Ensuring all orders meet required standards and deadlines • Scheduling customer orders and communicating with production teams • Escalating urgent orders and updating all relevant logs • Meeting KPIs and reporting to management • Supporting wider departments when needed • Guiding team members and driving continuous process improvement • Ensuring compliance with ISO9001 procedures What we’re looking for • 2–5 years’ experience in a commercial admin or management role • Strong leadership and workflow coordination skills • Commercial understanding of the construction terms of the contract • Excellent communication, bridging technical and sales teams • Proven customer service excellence • Strong IT abilities, especially in Excel • ERP and CRM experience • High accuracy, pace, and ability to prioritise • Professional, detail-focused mindset • Transferable industry experience (HVAC beneficial but not essential) Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, we ask that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on Facebook, Instagram, Twitter, or LinkedIn

If you are commercially driven, customer-focused, and passionate about delivering exceptional service, this is a fantastic opportunity to join one of the UK’s most respected and successful housebuilders in the Kent region. About the Role An exciting opportunity has arisen to join a leading five-star rated national housebuilder, operating across the Kent region. Recognised year after year for delivering high-quality homes and exceptional customer satisfaction, this award-winning developer combines innovative construction methods, industry-leading design, and a genuine commitment to putting customers first. As a New Homes Sales Advisor, you will play a pivotal role in helping customers find their dream home while delivering an outstanding service from initial enquiry through to completion. The Role Reporting to the Sales Manager, you will: Demonstrate comprehensive local knowledge including amenities, schools, transport links, and competitor developments! Maintain a thorough understanding of product ranges, specifications and pricing Proactively follow up leads to convert enquiries into site visits Utilise the company’s sales methodology, schemes, and incentives effectively to close sales Achieve sales targets in line with business requirements Deliver engaging and informative plot and show home demonstrations Build strong rapport with customers through excellent listening, questioning, empathy and closing skills Working Pattern: Thursday to Monday, 9:30am – 5:30pm (Tuesday & Wednesday off) What We Are Looking For To be successful in this role, you will demonstrate: Proven sales experience within a customer-focused environment (housebuilding, estate agency, retail, hospitality, banking or similar) Commercial awareness with an understanding of local markets and competitors A strong customer-first mindset to maintain company reputation Resilience, drive, and motivation to achieve both personal and organisational targets. The ability to remain calm and professional under pressure Strong communication and negotiation skills, with the ability to influence and build rapport Adaptability and openness to new ways of working A collaborative approach, sharing knowledge and best practice The confidence to work independently with minimal supervision IT literacy Flexibility to work weekends and bank holidays Flexibility to travel, sometimes at short notice A full UK driving licence and access to a vehicle for business use What is on Offer * Competitive basic salary * Uncapped bonus scheme (OTE £55k) * Private medical cover (single cover) * 26 days’ holiday (increasing by 1 day for every 3 years’ service, up to 29 days) * Choice of flexible benefits * Enhanced family-friendly policies * Structured career development within a market-leading business

We are looking for a Senior Customer Service Manager to join our growing team to support one of our most important departments – E-Commerce. Design strategies to build customer relationships and ensure customer satisfaction is completed pre and post-purchase. Coordinate the physical retail custome

This is an exciting opportunity for a Key Account Manager to join a passionate Customer Service team providing a concierge level of service for our customers and become a significant factor in generating customer advocacy. Job Title: Customer Services Key Account ManagerSalary: £27,900 - £38,

Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests. Drive regional customer feedback loops to inform service value propositions. Partner with developmen

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. Training and Customer Excellence Manager. This pivotal role will lead a multi-site customer experience and training support team, championing a customer-first cultu

Technical Project Manager (Customer Service Platforms). Experience in Customer focussed functions / projects such as Claims, Case-management or Customer-service platforms; CRM/queueing/workflow exposure and secure integrations. The role will drive outcomes across digital claims journeys, case-manage

A prominent UK motor retailer is seeking an experienced Service Manager to join their team in East Midlands. The role involves implementing effective processes to maximize customer satisfaction and monitoring costs while maintaining quality standards.

A leading technology firm in the UK is seeking a Principal Service Manager to oversee key customer relationships and service delivery. This role involves ensuring the success of strategic customers, meeting service commitments, and leading onsite teams. Ideal candidates will have over 5 years of exp

A recruitment company in printing is seeking a Customer Service Manager with estimating experience to join their established team. You will manage customer relationships, handle quoting for standard and non-standard products, and communicate effectively with clients and suppliers to ensure customer

A leading automotive service provider in the United Kingdom is seeking an experienced Assistant Centre Manager to support daily operations. The role involves leading a team, ensuring excellent customer service, and maintaining high operational standards. Candidates should have strong leadership skil

Account Manager / Customer Service Executive. Account Manager / Customer Service Executive. Handle day-to-day customer queries and provide service updates in a timely, professional manner.

Job Title: Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience. Customer Service Manager with Estimating Experience.

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. Coordinating the completion of the Signature Success catalog of services as req

The role requires managerial experience and a commitment to excellent customer service in a busy environment. A leading garden center provider is seeking a Garden Centre Department Manager in Brigg.

A technology solutions provider based in Greater London is seeking a Service Delivery Manager to effectively manage client relationships and ensure the delivery of exceptional services. You'll work closely with multiple teams to monitor service performance and drive improvements. Essential skills in

A managed services provider in the UK seeks a Service Delivery Manager to enhance customer satisfaction and improve service delivery. You will lead service reviews and report on service performance, requiring 2+ years of experience in a customer-focused position. In this role, you will manage custom

A leading gaming and betting company seeks a Retail Customer Service Manager passionate about sports and customer service. You'll play a vital role in delivering top-tier service in an engaging team environment at betting shops. Key tasks include processing transactions, managing customer relationsh

A leading sports betting company in the UK is seeking a Retail Customer Service Manager who loves sports and great customer service. In this role, you will deliver outstanding customer service, process transactions, and maintain high shop standards.

A leading technology and transformation solutions provider in Greater London is seeking an experienced Service Delivery Manager. The role involves managing client relationships and ensuring successful service delivery in alignment with best practices. Applicants should have over 7 years in Service D

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

As Senior Business Operations Manager, you will be responsible for leading and continuously improving Klarna Financial Services UK’s customer service operations. Customer Service Operations within banking or financial services, including vendor management. This position acts as the primary point o

Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business. During transition phases, the team will work closely with customers on the on-boarding of service/equipment. Possess a full and broad understanding of the services r

A leading relationship bank in the United Kingdom is seeking an Assistant Banking Manager for their Teesside branch. This role involves significant customer interaction, managing account administration, and ensuring compliance with lending documentation. The ideal candidate will have strong interper

Senior Customer Service & Experience ManagerWork with marketing and operations teams to encourage positive resident feedback. Experience** * Experience in hospitality and / or residential front of houseExperience in front of house customer service or customer experience and/or operational roles in r

Senior Assistant Customer Services Manager should be competent in the following Orega processes:. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of custome

CUSTOMER SERVICES MANAGER JOBWe are looking for a dynamic and hands‑on Customer Service Manager to lead a team of 10 Customer Service Officers in a fast‑paced environment. Ensure customer retention by delivering exceptional service from the back‑office Customer Service team. Previous experienc

We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners. Provide structured performance reporting to internal stakeholders GBBE - Customer Service

This Customer Service Manager role is central to delivering exceptional service across the organisation's customer base. Our client is a leading fresh food distributor and brand builder across the UK / Ireland who are looking for a Customer Service Manager. Proven experience as a Customer Service Ma

A leading engineering manufacturer is looking for an experienced Aftermarket & Spare Parts Customer Service Manager to take ownership of a high-value, high-pace parts operation supporting customers across the UK, Europe, and worldwide. This is a hands-on leadership role where technical understanding

You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into

Job Description Are you ready to take the next step in your customer service career?Were working with a well-established, growing business within the animal health and agriculture supply sector thats looking for a Customer Service Team Leader to help shape the future of their customer experience. Th

Technical Customer Services Manager – UK & Ireland – Tyres. Technical Customer Services Manager. As Technical Customer Services Manager, you will lead a team of 10 people and be responsible for all technical training, dealer audit programmes, warranty management, and product performance monitori

Supervising the catering team to ensure the delivery of the catering service to customers. The role of Catering Team Leader is to assist in the effective provision of the Facilities Management operational catering Team to provide excellent customer service, meeting all SLA’s, complying with Food S

The service is more responsive to service users’ needs and provide quicker, clearer, more consistent and more appropriate pathways to services, supports and interventions. The organisation and structure of the Emergency Social Work Service was developed to provide an improved level of service to E

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed.

The role of Day Care Team Leader will involve the delivery of Care Services within our Care Homes to excellent standards. Your senior duties will include (but are not limited to):Organising staff allocations and breaksArranging cover for absencesLiaising with home managersDealing with external agenc

You’ll need to:• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare• Be a team player who enjoys working with others• Be compassionate and caring• Have great communication skills and a real talent for making customers fee

About YouRelevant Customer Service qualification/training/experience. Job Title: Customer Experience AssistantSalary: £24,308 per annumClosing Date: 2026-03-19About the RoleWe are seeking a Customer Experience Assistant to join a dynamic team that handles a wide range of enquiries, no two days are

We are looking for an experienced and highly organised Post Diagnostic Service Delivery Manager to lead the operational delivery of our post-diagnostic services. Post Diagnostic Service Delivery Manager. You will oversee day-to-day service delivery, coordinate multidisciplinary teams, and ensure pat

The RoleReporting to the Despatch Manager and, out of hours, the Shift Manager, the Team Leader is responsible for coordinating shift activity, leading the team, and ensuring safe, efficient, and accurate warehouse and despatch operations while maintaining excellent customer service levels. Main Dut

Collaborate with product management to translate customer requirements into practical engineering solutions. Manage relationships with external suppliers, service providers, testing labs, and certification bodies.