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We’re looking for a Continuous Improvement Manager to design and evolve simple, intuitive and effective end-to-end customer journeys that make life easier for our customers and for our teams. You’ll champion self‑service, reduce unnecessary contact, drive efficiency, and help us deliver brilliant experiences every time. \nWhat you will be doing...\n\n • Map out current and future customer journeys across holidays and owners\n, • Identify where friction, complexity or duplication is getting in the way\n, • Interpret customer data and insights to deep dive into the root cause and tell the story of how we will make an impact\n, • Create clear customer flows, handoffs and service propositions\n, • Design customer touchpoints, moments that matter and frameworks that enable the customer journey\n, • Work collaboratively with policy, legal, digital and operational teams to remove barriers\n, • Ensure everything we design - from language to process - is crystal‑clear and customer‑centred\n, • Support test‑and‑learn activity based on genuine customer behaviour\n, • Own the product roadmap for self‑serve and automated journeys\n, • Translate service design thinking into product outcomes and prioritised backlogs\n, • Partner closely with digital, automation and operational delivery teams\n, • Use data and insight to drive adoption, completion and continuous improvement\n, • Design journeys that help customers achieve their goals, seamlessly\n, • Balance experience, technical feasibility and operational capacity \n\nAbout you...\n\n, • Driven, energetic and motivated by achieving great outcomes\n, • A confident facilitator with strong problem-solving skills\n, • Experienced in service design, journey mapping and product management\n, • Comfortable working in complex or regulated environments (advantageous)\n, • Skilled at balancing customer needs with commercial and operational realities\n, • Data‑driven, curious and experimentation‑minded\n, • Great at stakeholder management and prioritisation\n, • Strong in presenting, pitching and bringing others on the journey\n, • Experienced working alongside service design, digital and operational teams\n, • The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training! \n, • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. \n, • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. \n, • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. \n

More About The Role We Make Morrisons… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Night Manager to help our business to continue to grow and succeed. Our colleagues work hard through the night to make sure our stores are ready for the thousands of customers who will walk through the doors the very next day. As Night Manager, it’s your job to lead and empower our colleagues to ensure our stores are always customer ready. Reporting into the Store Manager, you will also: * Lead and empower colleagues to always put the customer first and deliver outstanding customer service * Listen and respond to our customers feedback and react accordingly * Ensure market leading availability across the store. * Work with the other Managers in store to lead a supportive and performance driven department * Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations * Deliver training to ensure team have the capability and confidence to deliver their role * Enable colleagues to work with confidenc...

We are looking for a Senior Customer Service Manager to join our growing team to support one of our most important departments – E-Commerce. Miista is a Creative first & Customer experience-oriented company for which this role is a key part of our journey towards enhancing customer engagement acro

This is an exciting opportunity for a Key Account Manager to join a passionate Customer Service team providing a concierge level of service for our customers and become a significant factor in generating customer advocacy. Job Title: Customer Services Key Account ManagerSalary: £27,900 - £38,

A leading automotive service provider in the United Kingdom is seeking an experienced Assistant Centre Manager to support daily operations. The role involves leading a team, ensuring excellent customer service, and maintaining high operational standards. Candidates should have strong leadership skil

Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests. Continuously refine and enhance the approach for handling customer inquiries and requests related to

A leading gaming and betting company seeks a Retail Customer Service Manager passionate about sports and customer service. You'll play a vital role in delivering top-tier service in an engaging team environment at betting shops. Key tasks include processing transactions, managing customer relationsh

Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience. Job Title: Customer Service Manager with Estimating Experience.

A leading technology and transformation solutions provider in Greater London is seeking an experienced Service Delivery Manager. The role involves managing client relationships and ensuring successful service delivery in alignment with best practices. Applicants should have over 7 years in Service D

The role requires managerial experience and a commitment to excellent customer service in a busy environment. A leading garden center provider is seeking a Garden Centre Department Manager in Brigg.

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. Cultivate and maintain stakeholder relationships with the customer’s IT and b

A leading sports betting company in the UK is seeking a Retail Customer Service Manager who loves sports and great customer service. In this role, you will deliver outstanding customer service, process transactions, and maintain high shop standards.

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

Account Manager / Customer Service Executive. Account Manager / Customer Service Executive. Proven customer service experience with a solid background in logistics.

Senior Assistant Customer Services Manager should be competent in the following Orega processes:. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of custome

Senior Customer Service & Experience ManagerWork with marketing and operations teams to encourage positive resident feedback. Experience** * Experience in hospitality and / or residential front of houseExperience in front of house customer service or customer experience and/or operational roles in r

A leading technology firm in the UK is seeking a Principal Service Manager to oversee key customer relationships and service delivery. This role involves ensuring the success of strategic customers, meeting service commitments, and leading onsite teams. Ideal candidates will have over 5 years of exp

A recruitment company in printing is seeking a Customer Service Manager with estimating experience to join their established team. You will manage customer relationships, handle quoting for standard and non-standard products, and communicate effectively with clients and suppliers to ensure customer

Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business. During transition phases, the team will work closely with customers on the on-boarding of service/equipment. Possess a full and broad understanding of the services r

The role involves leading a team of volunteers and providing exceptional customer service. A leading charity organization is looking for a part-time Deputy Shop Manager in Ilkley.

A managed services provider in the UK seeks a Service Delivery Manager to enhance customer satisfaction and improve service delivery. You will lead service reviews and report on service performance, requiring 2+ years of experience in a customer-focused position. In this role, you will manage custom

A leading relationship bank in the United Kingdom is seeking an Assistant Banking Manager for their Teesside branch. This role involves significant customer interaction, managing account administration, and ensuring compliance with lending documentation. The ideal candidate will have strong interper

A prominent UK motor retailer is seeking an experienced Service Manager to join their team in East Midlands. The role involves implementing effective processes to maximize customer satisfaction and monitoring costs while maintaining quality standards.

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. If you're an experienced Training and Customer Excellence Manager looking for a role with impact, influence, and the chance to deliver positive change, we'd love to

As Senior Business Operations Manager, you will be responsible for leading and continuously improving Klarna Financial Services UK’s customer service operations. Customer Service Operations within banking or financial services, including vendor management. This position acts as the primary point o

A technology solutions provider based in Greater London is seeking a Service Delivery Manager to effectively manage client relationships and ensure the delivery of exceptional services. You'll work closely with multiple teams to monitor service performance and drive improvements. Essential skills in

CUSTOMER SERVICES MANAGER JOBWe are looking for a dynamic and hands‑on Customer Service Manager to lead a team of 10 Customer Service Officers in a fast‑paced environment. Ensure customer retention by delivering exceptional service from the back‑office Customer Service team. Previous experienc

A leading engineering manufacturer is looking for an experienced Aftermarket & Spare Parts Customer Service Manager to take ownership of a high-value, high-pace parts operation supporting customers across the UK, Europe, and worldwide. This is a hands-on leadership role where technical understanding

You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into

This Customer Service Manager role is central to delivering exceptional service across the organisation's customer base. Our client is a leading fresh food distributor and brand builder across the UK / Ireland who are looking for a Customer Service Manager. Proven experience as a Customer Service Ma

We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners. Provide structured performance reporting to internal stakeholders GBBE - Customer Service

Job Description Are you ready to take the next step in your customer service career?Were working with a well-established, growing business within the animal health and agriculture supply sector thats looking for a Customer Service Team Leader to help shape the future of their customer experience. Th

Technical Customer Services Manager. Technical Customer Services Manager – UK & Ireland – Tyres. As Technical Customer Services Manager, you will lead a team of 10 people and be responsible for all technical training, dealer audit programmes, warranty management, and product performance monitori

The service is more responsive to service users’ needs and provide quicker, clearer, more consistent and more appropriate pathways to services, supports and interventions. The operations manager should have a sound knowledge of the legislative and policy base which guides and underpins statutory S

Take on General Manager responsibilities and become a CQC Registered Manager if needed. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. With the support of our Business Man

The role of Catering Team Leader is to assist in the effective provision of the Facilities Management operational catering Team to provide excellent customer service, meeting all SLA’s, complying with Food Safety Legislation and the Schools (Health and Nutrition (Scotland) Act 2007) and assisting

Job Title: Academy Scouting Operations Manager Location: Remote Contract Type: Permanent Salary: Competitive Closing Date: 22nd March 2026 We are the heartbeat of the city. About the role We’re looking for a highly organised and strategically minded Academy Scouting Operations Manager to lead the