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Mitie Limited is a leading facilities management organisation delivering essential services across the UK. As part of our commitment to operational excellence, innovation, and long‑term value creation, we are seeking a highly capable Continuous Improvement Manager to support our contract. This role is central to ensuring that our services remain efficient, resilient, and aligned with both client expectations and the regulatory standards of the nuclear environment in which we operate. We're looking for a proactive and commercially minded Continuous Improvement (CI) Manager to join our team supporting a major client in West Cumbria. This is a fantastic opportunity to take full ownership of the CI life-cycle—driving efficiencies, shaping business cases, and delivering measurable value across a complex and high-profile contract. This is a standalone role where you'll work closely with operational teams, stakeholders, and clients to uncover opportunities, challenge ways of working, and deliver real, tangible improvements. Key Responsibilities: • Leading the end-to-end CI process: idea generation, business case development, client presentation, and delivery., • Building strong relationships with onsite and offsite teams to identify efficiencies, innovation opportunities, and cost savings., • Creating high‑quality written business cases that clearly articulate benefits and solutions., • Tracking, prioritising, and delivering approved CI initiatives., • Acting as a trusted partner to the client and internal stakeholders. What you will need: • Proven track record leading continuous improvement or operational excellence initiatives., • Experience applying Lean, Six Sigma, Kaizen, or similar methodologies in a practical environment., • Demonstrated success delivering measurable improvements in efficiency, quality, cost, or customer experience., • Experience facilitating workshops, coaching teams, and influencing cross‑functional stakeholders., • Background in operations, manufacturing, logistics, service delivery, or a similar process‑driven environment., • Experience within nuclear, defence, or other highly regulated sectors., • Lean Six Sigma Black Belt or equivalent advanced CI qualifications, • Project‑management certification (e.g., PRINCE2, APM, PMP).

Housing Manager Salary £33,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan Permanent, Full Time (37.5 hours per week) Whitehaven, Cumbria We cant offer a CoS for this role Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Whitehaven. Youll be our face-to-face customer support to our customers in a defined Community Patch, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. Youll provide first class customer service, delivering our customer promise every day! What youll do * Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.? * Youll manage an allocated neighbourhood (ably supported by our Community Housing Assistants). Including arrears management, compliance checks and safeguarding to ensure our customers live in a safe environment. * Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. * Managing our voids and letting process including liaising with local authorities. * Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the rou...

Housing Manager Temporary (12 months contract) part time (18 hpw), hybrid working Up to £32,000 per annum, pro rata, depending on experience, skills and qualifications) Egremont, Cumbria We cant offer a CoS for this role Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in West Cumbria. Youll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. Youll provide first class customer service, delivering our customer promise every day! What youll do * Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. * Youll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). * Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods. * Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. * Managing our voids process including liaising with local authorities. * Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. Why join us This is more than a job its a place where you feel valued. With our learning and development offer, and support from friendly colleagues, youll make a real difference every day!If youre ready to leave behind the ordinary, do something that really matters.Be part of one of the UKs top 10 Great Places to Work! You have * You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! * You have, or are willing to work towards Chartered Institute of Housing Level 3 * Passionate about delivering excellent customer service and have a genuine desire to help your customers. * This job can challenge, especially when were dealing with complaints, but your resilience will help you through. * Confident working with external partners and stakeholders such as local authorities, MPs etc * Like being part of a team but appreciate that this is a role where youll spend most of your time working in our local estates. Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work! The practical bits * This is a hybrid role and in an average week youll spend 60% of your time out in your community. * Although youll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office in Maryport and some time working from home catching up on admin. * Flexible working hours / there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview * We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary. * To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! * Youll need a Standard DBS check done and we pay for that. Whats in it for you? * 34 days leave, pro-rated (including bank holidays and a me day) * Paid time off for volunteering * Matching?Pension contributions (up to 7%, with life assurance of 3x Basic Salary) * Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies * Career path with development and an excellent training package * Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see ourHousing Manager Job description, find out aboutus and for help to apply. Roles can close early, so dont wait. For reasonable adjustments email JTRA1_UKTJ

A leading pizza restaurant chain is seeking a General Manager for its Winder location. This role entails overseeing all aspects of restaurant operations, ensuring profitability through effective leadership, customer service, and sales management.

If you like the idea of running a £multi-million store and inspiring your team to be proud of everything youve achieved together, youre going to find this a hugely rewarding role. One day could find you sorting out deliveries, placing orders and scheduling hours to meet operational efficiency targets. The next, you might be focused on people management and performance, handling customer queries or carrying out till spot checks. And all the while youll handle the over-riding goals of maximising sales in your store, ensuring great customer service, minimising costs and optimising operational efficiency. Our Store Managers are passionate about doing well; motivating and developing their teams to deliver excellent customer service. Youll need to be: An experienced people-manager Used to leading teams in a fast-paced, stakeholder/customer driven environment Skilled in time management, cost control and boosting operational efficiency Motivated to consistently achieve targets Please note, the salary displayed is based on a 45 hours per week contract. Aldi are also able to offer 40 hour contracts and in these instances the salary offered would be pro-rated. You will also receive an additional London allowance of £2,960. TPBN1_UKTJ

My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. Good working knowledge of Customer Service Contact Centre.

As Customer Service Manager, you’ll play a vital role in delivering our promise of Great Service Every Day. You’ll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our custo

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

Lookers Motor Group Limited is seeking a Service Manager for Wimbledon Volkswagen. This permanent full-time role involves leading a motivated team, ensuring exceptional customer service, monitoring department performance, and analyzing market opportunities.

Manager, Customer Service — London, United Kingdom. If you have a passion for excellent customer service and leadership, this role is for you. Leading, motivating and developing the Customer Service Team.

A leading technology firm in London is seeking a motivated Customer Service Manager to enhance customer service platforms and support rapid expansion. Responsibilities include aligning customer service strategy and providing data-driven recommendations to senior management. Candidates should have st

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long‑term success. Working closely with internal t

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. This pivotal role will lead a multi-site customer experience and training support team, championing a customer-first culture, and collaborate with key departments t

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. A bachelor's degree and significant managerial experience are preferred for this position. This role requires proven experience in managing teams to enhance post-s

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long-term success. Working closely with internal tec

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. Candidates should possess at least 5 years of management experience in customer servi

What We're Looking ForEssential:* Proven experience in project management, ideally within telecoms or a technical delivery environment* Experience delivering customer network roll-out projects, including new builds and upgrades* Exposure to NPI processes and the ability to manage the int

Harrison Scott Associates seeks a Customer Service Manager with estimating experience for a successful printing company in the United Kingdom. The role involves managing customer relationships, taking orders, quoting standard and nonstandard products, and updating customer information in the CRM sys

You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. Manage and de‑escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Deliver on depar

During transition phases, the team will work closely with customers on the on-boarding of service/equipment. Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills. Provide

The ideal candidate will have prior experience in restaurant management, exceptional leadership qualities, and strong customer service skills. Popeyes Louisiana Kitchen is looking for a dedicated Manager to oversee operations in a fast-paced environment in Greater London. Responsibilities include ma

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), em

Everyday Loans Group in the United Kingdom is seeking a Customer Account Manager to provide loans to customers, ensuring excellent support throughout the loan lifecycle. The role requires strong communication skills, attention to detail, and a customer-oriented approach. This is an exciting opportun

A leading property services company is looking for a Customer Service Advisor in Liverpool to manage property portfolios and ensure high-quality customer service. This role includes coordinating repairs, assisting tenants and landlords, and providing exceptional customer care.

Account Manager / Customer Service Executive. Account Manager / Customer Service Executive. Proven customer service experience with a solid background in logistics.

Service Assurance Manager - Retail & Customer. As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. Collaborate with Service Exper

Customer Service Manager with Estimating Experience. Job Title: Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience.

Entain is seeking a Retail Customer Service Manager to join their team in the UK. This role requires delivering exceptional customer service in Ladbrokes & Coral betting shops, processing transactions, and maintaining shop standards. Candidates must be 18 or over with experience in customer-facing r

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Support the Events Operations Manager (EOM) in planning, directing, and delivering all events to five-star standards. Act as the primary on-site manager for events (on-site and of

You will manage a service management team of four senior managers who are subject experts in their own service area. Operational Services are looking for a candidate who can provide strategic direction, leadership and operational management of NETs, Land and Countryside Services, and take responsibi

The service is more responsive to service users’ needs and provide quicker, clearer, more consistent and more appropriate pathways to services, supports and interventions. The organisation and structure of the Emergency Social Work Service was developed to provide an improved level of service to E

You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. Take on General Manager responsibilities and become a CQC Registered Manager if needed. As a Care Home Operations Manager at

Every day, we serve more than 22,000 customers from 34 distribution centres across the country. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word. Whether you’re handling communication between team members and manag

Nationwide | Remote when not in service | Competitive salary + car allowance. Remote working when not in service. If you’re passionate about quality, improvement and shaping services that change lives, we’d love to hear from you.

So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word. Whether you’re handling communication between team members and managers, maintaining high standards of housekeeping, or getting hands-on yourself, your leadership w

Some of the main responsibilities of the Lifting Operations Package Manager will include:. We support our customers in the design, construction, commissioning and operation of their complex infrastructure projects that will shape the world of tomorrow. The Position: Lifting Operations Package Manage

Operations Manager - UK & Ireland - Expression of Interest. RED Site Services (RSS) is a division of RED Engineering Design that specialises in designing, commissioning, and validating state-of-the-art systems for mission-critical buildings across various sectors, including Technology. Due to an inc

The Operations Manager will be responsible for the day-to-day operation of a large-scale processing facility, ensuring safe and compliant plant performance. With a proven track record of success globally, we are the recruitment partner of choice to many blue chip, medium and small organisations, pro

Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required. Encourage team to identify improvements to processes and services in order to reduce recurring Incidents, improve customer satisfaction and drive new opportunities. Pr

You would work collaboratively with developers, design engineers, production managers, end users and human factors experts to make our facility user-friendly. The pre-operations managers role is to support and leads the team through:.

To shine in this role, you'll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. Whether it's by email or phone, you'll deliver outstanding service, solve problems, and escalate comp

As a Lidl Customer Assistant, no two shifts are the same.

Job Description Job Title:B2B Team Leader Location:Bexley Salary:£39,000 + Bonus & Commission (£60,000 OTE) Role Purpose TheB2B Team Leaderis responsible for driving revenue growth across our clients Trainings business-to-business portfolio.This role combines hands-on new business development

Maintain high standards of customer service, presentation, and compliance. Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. This is a hands-on leadership role, ideal for someone who enjoys working with people, leading by e

Job Title: Software Team Leader Location: Rochester, Onsite Salary: Up to £65,000 dependent on experience Who we are: Join BAE Systems and youll be part of something bigger.As a valued member of our global colleague network, youll bring your unique skills and perspectives to help pioneer progress a

Key responsibilities Lead, manage, and motivate an IPS team to achieve strong employment outcomes for service users Embed the IPS model and ensure high-fidelity delivery across all areas of the service Provide line management support, including regular supervision, 1:1s, field mentoring, and perform

Ensure consistency in processes, systems usage, and service delivery Identify inefficiencies and implement improved ways of working Act as the central point for operational coordination across departments Performance & Reporting Track and report on KPIs (revenue, pipeline, conversions, voids, ar