Customer service representative jobs in IsleworthCreate job alerts

Job Title:Customer Service Representative Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits: 30 days holiday (including bank holidays) Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a... ZIPC1_UKTJ

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Tier 1 Operations Lead for Airfreight oversees day‑to‑day execution of critical air cargo movements for high‑value customers. This role ensures flawless coordination across booking, documentation, carrier handling, customs clearance, and milestone visibility. As the primary escalation point for critical accounts, the Operations Lead safeguards service reliability, manages exceptions, and maintains strong customer relationships in a fast‑paced, deadline‑driven environment. Essential Job Functions: Airfreight Operational Leadership • Lead Tier 1 airfreight teams responsible for bookings, pre‑alerts, tracking, and exception management., • Ensure all shipments meet airline cut‑offs, security requirements, and customer‑specific SOPs., • Monitor daily performance metrics such as uplift success rate, milestone accuracy, and transit time compliance. Critical Account Management • Act as the operational owner for key airfreight customers with sensitive cargo, high volumes, or strict transit requirements., • Build strong relationships with customer logistics teams, understanding their routing guides, compliance rules, and service expectations., • Conduct regular performance reviews, including root‑cause analysis for delays, rollovers, or documentation errors. Shipment Execution & Exception Handling • Oversee end‑to‑end airfreight processes: booking, pickup, export documentation, security screening, airline acceptance, uplift, arrival, customs clearance, and final delivery., • Serve as the first escalation point for issues such as:, • Airline rollovers, • Missing or incorrect documentation, • Screening failures, • Capacity shortages, • Weather‑related disruptions, • Customs holds, • Coordinate with carriers, ground handlers, customs brokers, and internal teams to resolve issues quickly and protect customer timelines. Documentation & Compliance • Ensure accuracy and timeliness of all airfreight documents, including MAWB/HAWB, commercial invoices, packing lists, DG declarations, and security documentation., • Maintain compliance with aviation security regulations, IATA standards, and customer SOPs., • Identify documentation gaps and implement corrective actions to prevent recurrence. Carrier & Stakeholder Coordination • Work closely with airlines, GSAs, and ground handling agents to secure space, manage uplift priorities, and resolve operational issues., • Provide proactive communication to customers regarding flight status, delays, and recovery plans., • Support carrier performance reviews by providing operational insights and data. Cross‑Functional Collaboration • Partner with Sales, Key Account Management, Customs, and Network Operations teams to support customer needs and service improvements., • Provide operational feedback to influence routing strategies, carrier selection, and capacity planning., • Support onboarding of new airfreight accounts, ensuring SOPs, KPIs, and communication flows are clearly defined. Required Skills and Experience • 4 years experience in airfreight operations within a freight forwarder or airline environment., • Strong understanding of IATA regulations, airline processes, security screening, trade copmliance and customs procedures., • 4 years experience managing time‑critical shipments and high‑pressure escalations., • Excellent communication skills with the ability to provide clear, concise updates to customers and internal teams., • Familiarity with airfreight TMS systems, airline portals, and visibility platforms. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Talking, hearing and using hands to operate computer equipment, • Vision abilities required by this job include close vision and the ability to adjust focus Certificate • Professional certification may be required in some areas Key Competencies • Customer Focus: Dedicated to supporting high‑value accounts with urgency and precision., • Operational Discipline: Strong attention to detail in documentation, cut‑off management, and milestone accuracy., • Problem‑Solving: Able to quickly assess issues and drive fast, effective resolutions., • Leadership: Guides Tier 1 teams with clarity, accountability, and calm under pressure., • Agility: Thrives in a fast‑paced environment with frequent exceptions and tight deadlines. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Right Now Group are looking for a Customer Service Export Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent. As a Customer Service Export Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction. Responsibilities of a Customer Service Export Agent: • Handling Customer in-queries / bookings for both Export and Import shipments via Telephone and Email., • Checking with Airlines and Handling Sheds that shipments have departed as planned., • Building and maintaining solid relationships with existing and potential customers., • receiving and responding to quotes enquiries over telephone and email., • Assisting Export Agent colleagues and Management as and when required. Candidate Requirements: • Knowledge of either Exports and/or Imports within Air Cargo ideally, • Good communication skills via Telephone & Email., • Must be proactive and have the ability to think outside the box., • Excellent time man...

Job Title:Customer Service Representative Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits: 30 days holiday (including bank holidays) Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role ...

Earn up to £700 per week part-time working from home. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home. Customer Service Representative Agent Work From Home - Part Time Remote

At Nationwide, a Customer Representative will support customers across all our services, from transactions on the till and handling inbound calls to supporting product applications through digital sales. It is a customer‑first role that works closely as a team. Educate customers on digital service

Candidates should have previous customer service experience and excellent communication skills. Spoke is seeking a customer service representative to join their team in Richmond. The position involves supporting customers across various platforms and becoming a brand ambassador for SPOKE.

Field Sales Representative – FMCG Sector Location: West London Salary: £34,000 + Commission + Company Bonus Job Type: Full time, Permanent Confident, ambitious sales professional who thrives on the open road?? We’re looking for a Field Sales Representative to join a fast-growing team, building relationships with independent retailers, convenience stores, coffee shops across your region. This is the perfect opportunity for someone who loves meeting people, developing lasting partnerships and taking real ownership of their territory. What You’ll Be Doing • Developing and maintaining strong relationships with existing customers while identifying and securing new business opportunities., • Presenting new products to retailers in a persuasive and engaging way, highlighting their unique benefits., • Delivering a consistent and reliable service to customers, ensuring their shelves stay stocked and their businesses supported., • Achieving and exceeding sales targets through proactive territory management., • Keeping accurate records of sales activity, customer interactions, and feedback using digital tools., • Staying up to date with market trends, competitor activity, and product developments to spot growth opportunities. What We’re Looking For • Proven experience in Field Sales or Van Sales, ideally within the FMCG, food or drink sector., • Excellent communication, negotiation, and relationship-building skills., • Strong time management and organisational abilities, you’ll be managing your own territory and schedule., • Proficiency with IT systems for reporting and record-keeping., • A motivated, target-driven attitude and resilience to succeed in a competitive market., • A full manual UK driving license is essential. What’s In It for You • £34,000 base salary, • Attractive commission structure, • Company bonus scheme, • Company vehicle & fuel card, • iPad & work phone provided If you’re passionate about sales, love meeting people, and want to play a key role in expanding a well-established brand, we’d love to hear from you

Job Description: Parts Manager Salary - £35k OTE £40k per annum, plus Company vehicle Monday Friday 8am -6pm Location - Isleworth This Role is responsible for Trade Account Customers. Our Trade Parts Manager will oversee B2B sales operations of our Toyota and Lexus parts department, focusing on supplying external businesses such as independent garages, body shops, and fleet operators. Key Responsibilities Sales Strategy & Growth: Develop and execute plans to grow trade sales revenue and meet monthly/yearly profitability targets. Identify new sales opportunities and manage relationships with a dedicated portfolio of trade accounts. Team Leadership: Train, and mentor the Trade parts staff, including Parts Advisors and delivery drivers. Set departmental KPIs and conduct performance reviews to ensure high productivity. Pricing & Margin Management: Establish pricing structures that balance volume sales with profit margins. Customer Service Excellence: Maintain a customer-centric culture, handling complex technical inquiries and resolving supply chain issues to ensure high client retention. Manufacturer Relationship: Maintain a healthy relationship with the manufacturers Trade team, by arranging regular updates, meetings with our area representative and participating in all approved campaigns. Key Performance Indicators Gross Margin Percentage: Target exceeding 55% to cover overhead and ensure core profitability. Average Order Value (AOV): Drive toward a target by pushing volume per order. Repeat Customer Rate: Aim for cumulative loyalty over a 12-month customer lifetime. On-Time Delivery Rate: Target near 100% to meet the schedule-sensitive needs of trade customers. Required Qualifications & Skills Experience: Typically, 35 years in automotive parts operations with at least 2 years in a Supervisory or Management role. Technical Knowledge: Proficiency in Key loop (CDK) Drive and electronic parts catalogues (EPCs). Soft Skills: Advanced negotiation, strategic thinking, and the ability to work under high pressure in fast-paced environments. Licensing: A valid driver's license is essential for visiting trade customers or overseeing parts delivery logistics. Benefits 30 days annual leave (including bank holidays), plus 1 day reward for full year attendance and increasing on tenure Discounts on car purchases / repairs / parts Car Leasing Scheme (after qualifying period) Ongoing training, both in-house and with the manufacturer Eyecare Vouchers Loyalty & Long Service Awards Workplace Pension Scheme Opportunity for career progression About Currie Motors At Currie Motors, we are a family-owned, fourth-generation dealership group with over 80 years of automotive excellence and more than 50 years in the UK. As a business that has been passed down through generations, we take pride in our strong reputation for delivering exceptional customer service. With a legacy built on trust, innovation, and teamwork, we offer our employees ongoing training, career development opportunities, and a supportive workplace culture. Our diverse team, made up of professionals from various backgrounds, is at the heart of our success. If youre looking to grow your career with a well-established and forward-thinking company, Currie Motors is the place for you! Job Type: Full-time Driving Licence (required) Work Location: In person TPBN1_UKTJ

Self-employed Delivery Driver Join Yodel by InPost - Deliver More & Earn More We currently have opportunities available to deliver parcels in and around Norbiton. With up to 140 parcels daily to choose from, the more you deliver, the more you can earn Yodel is now part of the InPost family, connecting you to one of the UK's largest parcel delivery networks. Every week, we deliver millions of parcels across the UK - including to over 10,000 convenient parcel lockers. We're looking for Self-Employed Core Delivery Drivers to join our growing team. You'll play a key role in getting parcels to our customers, providing a reliable and committed service Monday to Saturday and some Sundays during peak. With plenty of parcels to keep you busy, there's never been a better time to join Yodel by InPost. As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards including competitive parcel rates, improved payment terms, plus all the support and benefits of being part of our wider Yodel by InPost team. You don't need any experience, and the more you deliver, the more you earn. Why join Yodel by InPost Competitive rates for each parcel you deliver or collect Typically, our Van Delivery Drivers can earn up to £25 p/h (paid per parcel) and Car Delivery Drivers can earn up to £18 p/h (paid per parcel) We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger. Daily & Weekly Payment Options Yodel by InPost offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 2 weeks of completed delivery services. Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided. We have plenty of parcels that need delivering and collecting from stores There are plenty of parcels to deliver meaning the earning opportunity is in your hands. The majority of our parcels are small weighing up to a maximum of 15kg. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue. We'll give you freedom and flexibility You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers. We'll offer regular work in the same area, 6 days a week We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers. We'll develop and support you You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel by InPost representative, to answer your questions. The Life of Delivery Driver Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple! Want a bit more? All our Self Employed Delivery Drivers have access to: • Partner Discounts - Health and Wellbeing Programmes - Offering support from managing relationships to finance - Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands What you'll need to show us? No, experience, no problem! We give full training and support to help you get on your way. All you need to show us is the following to get started: Access to a large insured VAN (3.5 ton minimum) OR access to an insured CAR Please note Van Delivery Drivers will need to have Goods in Transit insurance. Car Delivery Drivers will be opted into a top up insurance unless you have your own. A full UK or EC/EEA Driving Licence Proof of Right to Work in the UK Android smart phone Proof of own bank account And finally, have a great attitude Yodel by InPost recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss If you want a rewarding opportunity and flexible payment options, start your journey with Yodel by InPost today. TPBN1_UKTJ

Customer Service Representative - Pharmacy The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily. The role: To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures. Duties will include: Handling inbound telephone calls from customers and patients, acting as the first point of contact. Responding to email and online enquiries in a timely and professional manner. Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions. Maintaining a friendly, calm, and empathetic approach while delivering a consistently high standard of customer service. Investigating and resolving customer issues, escalating to the appropriate team member where necessary. Liaising with pharmacists, dispensary teams, and delivery partners to resolve queries. Adhering to pharmacy, healthcare, and GDPR regulations at all times.While primarily a telephone and email-based role, there may be occasional requirements to assist with other pharmacy-related or administrative duties, subject to training and competency. About You: Confident and comfortable spending the majority of your working day communicating with customers by telephone and email. Excellent verbal and written communication skills, ability to explain information clearly and professionally. Able to work independently, using initiative to manage your workload and resolve queries effectively. Calm, patient, and resilient, particularly when handling challenging or sensitive customer conversations. Reliable, hardworking, and committed to delivering high standards of customer service at all times. Fully IT-literate.Any previous experience in pharmacy, healthcare, or regulated environments is desirable but not required. BENEFITS OF WORKING FOR TPP: In return, we pay £27,618.50 a year as a base salary. Other benefits include the below: A medical cash plan scheme. Regular company activities which include social events. Access to our on-site GP. Yearly spending allowance at the Pharmacy. 22 days holiday a year plus bank holidays. Pension.So, if you want a career with a great company and are 'inspired to be better', apply now