Buscar empleo: 87 ofertas de trabajo de customer service specialist en Reino Unido (octubre 2025) - page 2

Virgin Money

Change Risk Manager

hace 20 horas

London

Business Unit: Group Risk, Operational Risk Management Peer Group : Management and Senior Specialist (B) Salary range: £58k - £73k DOE Location: UK Hybrid - with occasional travel to one of our key hubs Contract type : Permanent Our Team We have an exciting opportunity for a risk professional to join our Change Risk team within our broader Operational Risk Management Team which also covers: Operational Risk, Digital & Technology Risk, Payments Risk, Data Risk, Third Party Risk and People Risk. You’ll work closely across each of these teams as well as the wider Group Risk Management function as necessary. We require a highly motivated, innovative and talented candidate who is looking for a role that provides plenty of variety, pace and challenge. You will be a seasoned professional with significant expertise in providing oversight of change and in-depth knowledge and expertise in risk management and how this applies to change. Experience in technology change risk would be beneficial. You will use your experience and knowledge to really understand the business’ changing risk landscape and ensure our change risk oversight activity is effectively targeted and value-add. You will lead and provide SME input, challenge and oversight on portfolio management and projects ensuring change is managed within risk appetite in accordance with the Change Management Framework and delivered into BAU in a safe and controlled manner. You will support the business to identify and evaluate risks associated with change and use your knowledge and experience to ensure these are properly mitigated, monitored, and reported. What you’ll be doing Evaluate how the change portfolio supports the bank’s strategic objectives, challenging misalignments and escalating material impacts to the overall risk profile. Provide subject matter expertise, challenge, and advice at Risk Boards, Governance Committees, Programmes, and directly to change practitioners. Lead risk assessments, thematic reviews, and continuous assurance activities across change programmes. Deliver insightful updates on 2LOD Risk’s oversight of the change portfolio and change management framework to stakeholders at all levels. Contribute to the development and execution of the Change Risk Oversight Plan in collaboration with the wider Operational Risk team. Produce high-quality risk insights and reporting for Group ExCo, Group ERC, and external regulators (e.g., FCA, PRA). Ensure risks and issues arising from change are identified, assessed, managed, and reflected in the bank’s risk profile Support the wider risk team by providing constructive oversight and challenge to key stakeholders. Embrace Agile principles, seeking innovative approaches to achieve outcomes and improve delivery. Monitor and enhance the control environment, supporting the design of automated controls to ensure they remain robust and fit for purpose We need you to have Demonstrated experience across multiple components of the risk management framework, including risk identification, assessment, mitigation, and monitoring. Proven ability to oversee change programmes with a strong grasp of technology risks associated with transformation and innovation. Experience operating within the 2nd or 3rd Line of Defence is highly beneficial, offering valuable perspective on independent oversight and assurance. Strong track record of managing and influencing stakeholders at all levels, fostering collaboration and driving risk-informed decision-making. Skilled in producing clear, targeted reports for diverse audiences, including senior leadership and regulators, ensuring key messages are effectively communicated and understood. Deep understanding of the UK financial services landscape, risk disciplines, and the 3 Lines of Defence model, with awareness of regulatory expectations and best practices. It’s a bonus if you have but not essential Experience of designing and implementing Change Framework and/or change oversight practices Experience of working under the Agile methodology Relevant professional qualification (Risk management, Project Management, Agile, Technology, Audit) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Trabajos customer service specialist en Reino Unido - Page 2

Búsquedas de empleo más populares en Reino Unido

Lugares de trabajo customer service specialist más populares