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Customer experience specialist jobs in United Kingdom

  • Tourism Iceland UK LTD
    PPC/Performance Marketing Specialist in London
    PPC/Performance Marketing Specialist in London
    3 days ago
    £10–£25 hourly
    Part-time
    London

    Location: London (Hybrid – 2–3 days on-site per week at W9) 🕒 Part-Time | 💼 Contract or Freelance | 💰 £20–£35/hour depending on experience About Us We are a growing travel group with licensed operations in both the UK and Iceland. Our brands include: • Tourism Iceland Ltd (ATOL/ABTOT licensed tour operator), • Glacier Airline (launching 2026 – Iceland-focused virtual airline) We sell premium Iceland travel packages — including flights, hotels, car rentals, and tours like glacier hikes, ice caves, and helicopter rides — to UK-based customers. Role Overview We’re hiring a PPC Specialist to manage our paid advertising campaigns, help launch new routes and tour offers, and scale up lead generation for our UK audience. You will work directly with the founder and creative team to own the performance marketing strategy and execution. Key Responsibilities • Plan and execute Google Ads, Meta Ads (FB/Instagram), and YouTube campaigns, • Create and manage remarketing funnels and audience segmentation, • Optimize landing pages with the dev/design team for conversion, • Set up GA4, Tag Manager, and Conversion tracking, • Monitor campaign performance and manage ad budgets effectively, • Deliver weekly reports on ROAS, CPA, CTR, and conversion metrics, • ✅ 3+ years of experience in PPC and performance marketing, • ✅ Hands-on experience with Google Ads, Meta Ads, and GA4, • ✅ A proven track record improving ROI and lowering CPA, • ✅ Strong analytical skills – you live in dashboards, • ✅ Experience in travel/tourism/eCommerce is a big plus, • ✅ London-based or able to work from our office (W9) part of the week, • ✅ Self-driven, results-focused, and comfortable working with a startup mindset Compensation & Structure • 💰 £20–£35/hour (depending on experience), • 🕒 Approx. 15–20 hours/week to start, • Hybrid: 2–3 days/week in West London (W9 area), • 3-month initial contract with potential for extension or full-time role How to Apply Please submit: 1. Your CV, 3. A short note or Loom video highlighting PPC campaigns you’ve run (with results), 5. Links or screenshots (if available) of ad creatives, dashboards, or case studies 📢 Ideal for someone who wants to join a fast-scaling travel brand with big plans in aviation, tours, and tech.

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  • CD Waste Management Ltd
    HGV Driver
    HGV Driver
    6 days ago
    £42000–£47000 yearly
    Full-time
    London

    About Us We are a leading Waste Management company based in South-East London, providing reliable and efficient waste collection services for commercial clients across London and the South-East. The Role We’re looking for experienced HGV Drivers to join our dedicated Transport Team. Ideal candidates will be familiar with commercial waste operations, especially across London and the surrounding areas, however, full training will be given on any specialist vehicles. HGV Driver Key Responsibilities • Conduct routine checks and maintenance to ensure vehicle safety and cleanliness, • Comply with road safety regulations and transport legislation, • Accurately complete delivery paperwork and report any incidents or defects promptly, • Deliver high levels of customer service and work collaboratively with your team What We’re Looking For • A valid HGV Category C licence (with no more than 6 points and no disqualifications in the last 10 years), • Current Driver CPC card, • Willingness to complete additional training as required, • Strong communication and teamwork skills, • A proactive attitude and commitment to safety and service excellence What We Offer • Competitive salary of up to £45,000 (negotiable depending on experience), • Overtime opportunities and performance-based bonuses, • Stable, full-time employment with a reputable local employer Apply Now If you’re a qualified driver ready to take the wheel of your next career move, send us your CV and a brief cover letter outlining your relevant experience. We’re excited to hear from you!

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  • LUV LUX LONDON LTD
    Sales Specialist
    Sales Specialist
    11 days ago
    £12–£50 hourly
    Full-time
    London

    We’re Hiring! Join Our Team at LUV LUX LONDON LTD Situated in the heart of London, LUV LUX LONDON LTD is a rapidly growing pre-loved luxury boutique, curating authentic designer handbags for discerning collectors. From Hermès, Chanel, Dior, Louis Vuitton, Celine, and beyond. 🌟 Role: Sales & Customer Service Specialist We are looking for a passionate, energetic, and client-focused Sales & Customer Service Specialist with a true love for luxury handbags to join our London team. Each quarter, our team explores the latest trends, curates unique collections, and showcases our products both online and in-store. In our boutique, we deliver one-on-one, tailored experiences, guiding clients through our curated selection and assisting them in finding the perfect piece they’ll love. If you thrive in a dynamic, client-facing environment, enjoy engaging with people, and want to grow with an ambitious startup, this role is perfect for you. ✅ Qualifications Qualifications Fluent English speaker Honest, trustworthy, enthusiastic, and outgoing Strong passion for luxury goods and the luxury industry Excellent communication and interpersonal skills; enjoys engaging with people Patient, attentive, and caring; able to provide exceptional customer service Motivated by performance-based pay, comfortable with a high-earning, results-driven structure Good sense of aesthetics Familiar with social media platforms and able to assist in creating and publishing social media content 💼 What We Offer A relaxed and enjoyable work environment with friendly colleagues Convenient central London location (Oxford Circus, Bond Street, Great Portland Street nearby) High performance-based salary structure Training to enhance interpersonal and sales skills Employee discounts on luxury handbags Business trip opportunities to Singapore & USA The chance to witness the growth of a startup, become a founding team member, and share in company success 🌍 About Us We are a fast-growing company with offices in New York and Singapore, offering exciting opportunities and broad prospects. We’re building a team of enthusiastic, energetic, and passionate young professionals who share our vision: 👉 To make LUV LUX LONDON LTD a globally recognized leader in the pre-owned luxury goods market. 🕒 Working Hours & Compensation Part-Time / Full-Time (Flexible) Working hours: Monday to Friday, 8:00 AM – 5:00 PM On-site role: Candidates must work from our London office Employment type: Full-Time or Part-Time (minimum 16 hours per week, up to 40 hours per week) Pay: £12.21 per hour during a 3-month probation period After probation: transition to a base salary + commission structure with high earning potential

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  • Robert Walters Recruitment Agency London
    Senior Customer Service Advisor
    Senior Customer Service Advisor
    24 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Cityspec Specialist Pest Management Solutions Ltd
    Pest Control Technician
    Pest Control Technician
    29 days ago
    £27000–£27500 yearly
    Full-time
    Morden

    Pest Control Technician – Role Description We have a full time position available to join our great team of pest control technicians working in London and Home Counties. No previous pest control experience is required as Cityspec will provide a full and comprehensive training programme over a 5-6 week period working in the field alongside our senior technicians and Technical Director. Keys skills required: Full drivers licence Good customer service & communication skills Good organisation skills Excellent attention to detail Ability to work independently or as part of a team We are currently recruiting for 2 separate positions; (1) Middlesex & Bedfordshire Area (2) South East & East London Area Schedule: Permanent full time contract Monday to Friday - 8:00 to 17:00 Overtime when available Weekend on call once every 12 weeks (to be available for any emergency callout requests) Additional Benefits: Company Van, Competitive Salary, Commission Opportunities, Mobile Phone, Ongoing training and development opportunities, pension and Private Healthcare.

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  • Issuebot.ai
    Data Analyst
    Data Analyst
    1 month ago
    £55000–£60000 yearly
    Full-time
    Borehamwood

    Summary: Are you passionate about uncovering insights hidden within data? We're looking for a Data Analyst to join our team and play a key role in driving data-driven decisions. You'll be responsible for collecting, processing, and analyzing complex datasets to identify trends, patterns, and opportunities that will help our organization achieve its strategic goals. Your work will directly influence business outcomes by providing actionable intelligence to stakeholders across the company. Responsibilities: Collect data from various sources, including databases, APIs, and other systems. Clean and prepare data for analysis, ensuring accuracy and consistency. Analyze data using statistical methods and tools (e.g., SQL, Excel, Python, R) to identify key trends, patterns, and anomalies. Develop and maintain reports, dashboards, and data visualizations to communicate findings to technical and non-technical audiences. Collaborate with cross-functional teams (e.g., marketing, sales, operations) to understand their data needs and provide analytical support. Identify opportunities to improve data collection, processing, and analysis methodologies. Document data analysis processes and findings to ensure reproducibility and knowledge sharing. Stay up-to-date with the latest trends and technologies in data analysis. Qualifications: Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Computer Science) or equivalent experience. Proven experience as a Data Analyst or in a similar role. Strong proficiency in SQL for data extraction and manipulation. Excellent skills in Excel for data analysis and reporting. Experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable. Familiarity with programming languages such as Python or R for statistical analysis is a plus. Solid understanding of statistical concepts and methods. Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely. Ability to work independently and collaboratively in a fast-paced environment. Job Description: Computer analysts and scientists research, design, develop, and optimize computer systems, algorithms, and software. They analyze computing needs, explore emerging technologies like AI, machine learning, and big data, and develop innovative solutions to complex computing problems. They may also work in theoretical research or applied computer science across various industries. Job Description: Data architects design and manage an organization’s data infrastructure. They create data models, define data standards, and ensure data systems are structured to support business processes, analytics, and decision-making. They establish policies for data integration, storage, and security, often collaborating with engineers and analysts. Data engineers build and maintain data pipelines and architectures that allow organizations to collect, process, and analyze large sets of data. They work on database management, ETL (Extract, Transform, Load) processes, data warehouses, and big data platforms, ensuring data is reliable, accessible, and efficiently processed for analysts and business use. IT systems architects design and implement the overall structure of IT systems within an organization. They ensure systems are scalable, secure, and aligned with business goals. They create technical blueprints, integrate hardware and software components, and evaluate new technologies to optimize IT operations. IT business analysts act as a bridge between business needs and IT solutions. They gather and analyze business requirements, assess existing systems, and recommend IT solutions that improve efficiency and meet organizational objectives. They also support testing, documentation, and change management during system implementations. IT solutions architects and designers focus on creating technical solutions tailored to specific business needs. They design software, applications, or system integrations, ensuring compatibility, scalability, and compliance. Their work involves selecting technologies, defining frameworks, and guiding development teams through solution implementation. This category covers IT specialists whose roles combine aspects of business analysis, architecture, and systems design but don’t fit neatly into standard classifications. They may work on hybrid projects, such as digital transformation, enterprise integration, or custom IT strategy, often requiring a mix of technical, analytical, and business expertise.

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  • Mwendo Kasi ltd
    Juicer
    Juicer
    2 months ago
    £12.21 hourly
    Part-time
    Redbridge, London

    We're located inside the Exchange Ilford Shopping mall - Come see us. Are you a vibrant, energetic individual who loves creating experiences as fresh as our ingredients? Our acclaimed juice bar is growing, and we’ve just opened a stunning new branch in the heart of a bustling East London shopping mall! We're on the hunt for passionate foodies and customer service stars to join our fresh-faced team. Who We Are: We’re not your average juice bar. We’re a destination for authentic, sun-inspired flavours and feel-good vibes. We specialise in the pure goodness of hand-pressed sugarcane juice, crack-open-fresh coconuts, and our famously refreshing (non-alcoholic) mojitos. Our menu is always expanding with innovative, delicious, and healthy drinks that make our customers smile. The Role: As a Juice Bar Specialist, you'll be at the heart of the action. This is a hands-on role where you'll create memorable moments for every customer who walks up to our counter. Your key responsibilities will include: • Crafting our signature drinks with precision and passion – from crushing sugarcane to perfectly preparing fresh coconuts., • Providing exceptional, friendly, and efficient customer service in our fast-paced mall environment., • Educating customers on our menu and helping them find their new favourite drink., • Maintaining the highest standards of cleanliness and food safety., • Operating the till and handling transactions., • Working as part of a dynamic, supportive team to keep the energy high and the drinks flowing. Who You Are: We're looking for someone who is: What We Offer You: Ready to Pour Some Good Vibes? If you’re ready to bring the energy and learn a craft you can be proud of, we would love to hear from you.

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