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Customer service specialist jobs in United Kingdom

Are you a business? Hire customer service specialist candidates in United Kingdom

  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    17 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Barista / Sales Assistant
    Barista / Sales Assistant
    22 days ago
    £12.3–£13.5 hourly
    Full-time
    London

    Retail Sales Assistant & Tea Bar Specialist Camden Tea Bar – Camden Market, London Full-time and Part-time Positions Available Camden Tea Bar is a highly respected independent tea shop and tea bar in Camden Market, with over 2,000 five-star Google reviews and recognition in the Top 10% of cafés worldwide on TripAdvisor. We specialise in loose-leaf teas from around the world, and we also serve freshly prepared teas, matcha, and coffees to takeaway customers. Our reputation is built on both the quality of our drinks and the exceptional customer experience provided by our team. We are looking for reliable, professional individuals to join our team in a role combining specialist retail and barista-style drink preparation. This is a customer-focused role suited to someone who takes pride in their work and is looking for a stable, long-term position with opportunities to grow. The Role: You will be responsible for both preparing drinks and helping customers discover and purchase teas and accessories. Your responsibilities will include: Drink preparation (barista-style service): • Preparing loose-leaf teas, matcha, and tea-based drinks to a consistently high standard, • Preparing coffees and other hot drinks, • Working efficiently during busy periods while maintaining quality, • Greeting every customer warmly and professionally, • Helping customers choose teas based on their tastes and preferences, • Building strong knowledge of our teas and products through training, • Providing a welcoming, engaging, and informative experience, • Handling sales transactions accurately Shop standards and responsibility: • Maintaining excellent cleanliness and presentation, • Restocking products and maintaining displays, • Taking pride in the appearance and smooth running of the shop What We’re Looking For: We are looking for people who genuinely care about customer experience and quality. The ideal candidate will be: • Friendly, confident, and professional with customers, • Reliable, punctual, and responsible, • Calm and efficient in a busy environment, • Interested in developing specialist tea and drink knowledge, • Looking for a long-term role with stability and progression Experience preferred: • Barista experience OR hospitality experience, • Retail experience OR strong customer-facing experience Training and Development: You will receive structured training to develop: • Specialist tea knowledge, • Drink preparation skills, • Customer service and communication skills, • Professional retail standards Our team are trained to provide both excellent drinks and expert customer guidance. Growth & Progression Opportunities: Camden Tea Bar is an expanding independent business, and we are committed to promoting from within. There will be opportunities to progress into roles such as: • Senior Tea Bar Specialist, • Supervisor, • Assistant Manager, • Management roles in future locations We are looking for people who want to grow with the business long term. Who This Role Is Ideal For: This role is ideal for someone who has worked as a: • Barista, • Café assistant, • Hospitality professional

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  • Senior Sales Specialist
    Senior Sales Specialist
    1 month ago
    £25350 yearly
    Full-time
    Croydon

    Gekko has an opportunity to join their team as a Senior Sales Specialist working on behalf of a global technology brand, evolving their ground breaking OEM hardware product portfolio. Your time will be spent alongside our retail partners, engaging directly with customers, showcasing the benefits of our OEM products by offering best in class demonstrations and truly bringing the brand to life through exceptional customer service. Your Package: • Salary £25,350 per annum + 10% performance bonus, • Full time, Wednesday - Sunday working week, • Ongoing personal development, • Access to employee assistance programme and Perkbox subscription, • 12 month contract Your Role: • Build and develop relationships with store management and colleagues, • Provide clear, engaging product demonstrations to customers, • Maintain a high level of product knowledge through e-learning and training courses provided, • Develop store colleagues understanding of the features, benefits and brand to aid sales, • Share your best practices and help others learn from you and the team from each other, • Ensure stores displays are compliant within brand guidelines Do you have what it takes? • Have an interest for technology and are capable of selling to achieve targets, • Take charge of brand space/concession to ensure high standards are maintained, • Possess strong communication skills with the ability to communicate at all levels, • Capable of building professional relationships, • Enjoy being part of an engaging and friendly team who support each other to drive the business forward Gekko are a full service field marketing and experiential agency working across retail, B2B and digital channels. This opportunity will require you to work Wednesday to Sunday, including key bank holiday trading dates. You will be employed on a 12 month contract. At Gekko Group everyone is welcome. As an inclusive employer and workplace, our teams are encouraged to be comfortable, bringing their authentic whole selves to work. Be your best self. If you identify with the key skills and experience that we're looking for, we'd love to hear from you. Job Types: Full-time, Fixed term contract Contract length: 12 months Work Location: In person

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  • Carpenter
    Carpenter
    1 month ago
    £40000 yearly
    Full-time
    Bromley

    About Us At Pathwaze Ltd, we provide more than just housing — we create safe, comfortable, and well-maintained homes where our tenants can thrive. With a strong reputation for quality service and respect for both people and properties, we’re proud to invest in our team through training, development, and genuine career growth opportunities. The Role We’re looking for a skilled and reliable General Maintenance Operative to join our dedicated team. In this hands-on role, you’ll help us keep our properties in excellent condition, ensuring homes are safe, welcoming, and ready for new tenants. From responsive repairs to preparing properties for occupancy, you’ll play a key role in maintaining high standards for our residents. The ideal candidate must be highly trained as a carpenter. What You’ll Do • Carry out a wide range of maintenance tasks: plumbing, plastering, decorating, tiling, basic electrics, and more., • Inspect properties regularly, identifying and resolving issues quickly., • Prepare vacant (void) properties so they’re move-in ready for new tenants., • Respond to emergency repairs as part of an on-call rota (evenings/weekends)., • Liaise with external contractors when specialist work is needed, ensuring quality., • Support colleagues in maintaining communal and shared spaces., • Record all work digitally using a smartphone/tablet and CRM system., • At least 3 years’ experience in general maintenance or multi-trade roles (experience in social housing or HMOs is ideal)., • Broad trade skills across plumbing, plastering, decorating, tiling, carpentry, and electrics. (Boiler/heating experience is a bonus!), • Full UK driving licence, own vehicle, and your own tools., • Excellent communication and customer service skills., • Strong organisation and problem-solving abilities — able to prioritise and work independently., • High standards of workmanship, with attention to detail and pride in your work., • Confident using digital tools for reporting and record-keeping., • Competitive salary with overtime pay and mileage allowance., • Generous holiday entitlement and pension scheme., • Flexible working and supportive, inclusive team culture., • Training and career development opportunities., • A chance to make a real impact — improving housing quality and residents’ lives.

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  • Market Stall Manager (Seafood Specialist)
    Market Stall Manager (Seafood Specialist)
    2 months ago
    £14.5–£16.5 hourly
    Full-time
    King's Cross, Camden

    Join our team as a Market Stall Manager at our vibrant oyster stall and seafood deli. In this role, you will oversee daily operations, ensuring that our stall runs smoothly and efficiently while delivering an exceptional customer experience. The perfect candidate will exude a calm and warm manner- expertly shucking oysters and preparing top tier seafood snacks. Responsibilities include: • Managing the daily operations of the market stall, ensuring everything runs smoothly., • Hosting and curating a warm, buzzy vibe that we are famius for., • Providing excellent customer service and engaging with customers to enhance their experience., • Overseeing and inspiring the team to ensure efficient and friendly service., • Handling cash transactions and maintaining accurate records. The day to day stuff. Requirements: • Experience in managing market stalls, kitchens or delis is preferred. Front of house experience is also welcomed, • Strong leadership and organisational skills., • Passion for food, especially oysters, with the ability to convey this joy & enthusiasm to customers., • Willingness to work weekends and flexible hours. If you are seriously passionate about seafood and enjoy working in a dynamic environment, we would love to have you on our team. Help us bring the freshest oysters and a unique seafood experience to our customers! No time wasters will be considered, we are hiring experts who have exceptional experience.

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  • Freelance Seamstress / Tailor / Alterations Specialist
    Freelance Seamstress / Tailor / Alterations Specialist
    16 days ago
    £15–£45 hourly
    Part-time
    London

    We have founded StitchPro, a UK-based company connecting skilled sewing and tailoring professionals with customers looking for alterations, repairs, bespoke clothing and wedding dress services. We’re expanding across the UK and are looking for experienced freelance tailors and seamstresses to work with us on an ongoing basis. This is not a one-off project — we will be sending regular local enquiries and jobs to professionals in their area. If you’re reliable, skilled, and want consistent work without spending time on marketing or finding clients, this could be a great fit. What you’ll be doing • Handling clothing alterations and repairs, • Tailoring garments to customer measurements, • Bridal and occasion wear adjustments (if experienced), • Communicating directly with customers, • Managing your own schedule and availability, • Delivering high-quality, professional workmanship What we provide • Regular customer enquiries and bookings, • Flexible work – accept only the jobs you want, • No subscriptions or monthly fees, • You set your own pricing, • You keep 100% of what you charge, • Long-term ongoing opportunity Customers pay StitchPro a small service fee — you receive your full rate. Ideal candidate • Experienced seamstress, tailor or dressmaker, • Own sewing equipment/workspace, • Professional and reliable, • Good communication skills, • Comfortable working independently, • UK-based Experience with bridal or bespoke work is a plus. How to apply Please reply with: • Your location, • Your experience/specialism, • Types of work you prefer (alterations, bridal, bespoke, etc.), • Photos or examples if available We’re onboarding a limited number of professionals per area to ensure consistent work.

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  • Retail Sales Assistant
    Retail Sales Assistant
    22 days ago
    £12.21–£13.5 hourly
    Full-time
    London

    Camden Tea Bar – Camden Market, London Full-time and Part-time Positions Available Camden Tea Bar is a highly respected independent tea specialist located in Camden Market, with over 2,000 five-star Google reviews and recognition in the Top 10% of cafés worldwide on TripAdvisor. Our reputation has been built over many years by a team of professional, knowledgeable, and genuinely customer-focused staff. Customers regularly return not just for our teas, but for the quality of service, conversation, and expertise they receive. We are now strengthening our team and are looking for reliable, professional individuals who are seeking a stable, long-term role within a respected independent business, with opportunities to grow as the business expands. This role is suited to someone who takes pride in their work, values customer relationships, and wants to develop specialist product knowledge. The Role: This is a customer-focused specialist retail role. Your primary responsibility is to create a welcoming, professional, and engaging experience for every customer. You will: • Welcome customers warmly and professionally, • Build genuine rapport and guide customers to suitable teas, • Develop strong knowledge of our teas and products through structured training, • Prepare and serve teas to a consistently high standard, • Maintain excellent shop presentation and organisation, • Handle sales, stock, and daily shop responsibilities with care and accuracy Who This Role Is Best Suited For: We are looking for individuals who are seeking a long-term, stable position, not a temporary or short-term role. The ideal candidate will be: • Professional, reliable, and consistent, • Naturally friendly and confident with customers, • Calm, mature, and responsible, • Genuinely interested in developing product knowledge and expertise, • Someone who takes pride in doing their job well, • Specialty retail, • Hospitality, • Independent shops, • Cafés or coffee shops, • Customer-focused environments Minimum 2 years of customer-facing experience preferred. Tea knowledge is not required initially. Full training will be provided. Training and Development: We provide structured, ongoing training to help you develop specialist tea knowledge and confidence in guiding customers. Our team are trusted advisors to customers, not just sales assistants. You will develop valuable skills in: • Customer engagement and communication, • Specialist product knowledge, • Professional retail standards, • Responsibility and ownership within the business Growth & Long-Term Opportunities: We are an expanding independent business and are committed to promoting from within. As the business grows, there will be opportunities to progress into roles such as: • Senior Tearista, • Supervisor, • Assistant Manager, • Management roles in future locations We are looking for individuals who want to be part of that journey. Our Expectations: Our reputation is built on consistency, professionalism, and care. Every team member is expected to: • Take pride in their work, • Maintain high standards of professionalism, • Contribute positively to the team environment Why Work at Camden Tea Bar: • Join a highly respected, established independent business, • Stable, long-term role with progression opportunities, • Structured training and specialist knowledge development, • Supportive and professional working environment, • Be part of a business with an exceptional reputation

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  • Chef de Partie
    Chef de Partie
    2 months ago
    £14.5–£16 hourly
    Full-time
    London

    Position: Chef de Partie - Hot Kitchen Location: Okko, Broadway Market, Hackney, London Job Type: Full-time | busy service environment- Immediate Start Rate: £14.5-16 per hour (DOE) + Tronc Restaurant: OKKO — Japanese Izakaya OKKO is a hugely popular and long-established Japanese Izakaya style restaurant on Broadway Market, with a second site in Victoria Park. We have been trading successfully for 10 years and are known for: • A fast-paced, high-volume kitchen a large sushi bar + hot kitchen operation, • Running your section during busy service, • Prepping, cooking and presenting Japanese dishes to a consistently high standard, maintaining pace and precision throughout service, • Ensure the freshness and quality of ingredients, following all food safety and HACCP procedures, • Maintain a clean, well-organised section, applying a 'clean as you go' approach, • Support daily mis en place and carry out weekly plans as directed by the Head or Sous Chef, • Communicate closely with kitchen and floor teams to ensure smooth coordination and timely service, • Contributing to prep, service and stock control, • Take ownership of your section’s performance, proactively improving quality and consistency, • Good knowledge of Japanese/Asian cuisine with previous experience, • Experience as a CDP in a busy kitchen, • Confidence on hot line / grill / fryer / wok, • The ability to work well under pressure and as part of a brigade, • A minimum of one year’s experience in a Chef de Partie or similar roles, • Exceptional knife skills, • Strong attention to detail and ability to stay calm and focused under pressure, • A hardworking, organised and reliable attitude, • Food Safety Level 2 certificate (or willingness to complete), • Competitive industry pay or £15+ per hour (Hourly + Tronc) - experience dependent, • Full-time hours in a busy, popular restaurant, • 28 days of annual holiday (pro-rata), • Company pension scheme, • Supportive, friendly working environment, • Career progression opportunities

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