Customer service specialist jobs in United Kingdom

Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type: Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK’s suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you’ll be doing • Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments, • Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools, • Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements, • Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models, • Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment, • Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models, • Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage, • Strong model development experience in stress testing, ideally using SAS and R, • Effective Climate Risk Modelling skills across physical risk and transition risk, • A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting), • Excellent analytical ability to solve complex problems, with a keen attention to detail, • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Risk, Operational Risk Management Peer Group: Management and Senior Specialist (B) Salary range: £58k - £73k DOE Location: UK Hybrid - with occasional travel to one of our key hubs Contract type: Permanent Our Team We have an exciting opportunity for a risk professional to join our Change Risk team within our broader Operational Risk Management Team which also covers: Operational Risk, Digital & Technology Risk, Payments Risk, Data Risk, Third Party Risk and People Risk. You’ll work closely across each of these teams as well as the wider Group Risk Management function as necessary. We require a highly motivated, innovative and talented candidate who is looking for a role that provides plenty of variety, pace and challenge. You will be a seasoned professional with significant expertise in providing oversight of change and in-depth knowledge and expertise in risk management and how this applies to change. Experience in technology change risk would be beneficial. You will use your experience and knowledge to really understand the business’ changing risk landscape and ensure our change risk oversight activity is effectively targeted and value-add. You will lead and provide SME input, challenge and oversight on portfolio management and projects ensuring change is managed within risk appetite in accordance with the Change Management Framework and delivered into BAU in a safe and controlled manner. You will support the business to identify and evaluate risks associated with change and use your knowledge and experience to ensure these are properly mitigated, monitored, and reported. What you’ll be doing • Evaluate how the change portfolio supports the bank’s strategic objectives, challenging misalignments and escalating material impacts to the overall risk profile., • Provide subject matter expertise, challenge, and advice at Risk Boards, Governance Committees, Programmes, and directly to change practitioners., • Lead risk assessments, thematic reviews, and continuous assurance activities across change programmes., • Deliver insightful updates on 2LOD Risk’s oversight of the change portfolio and change management framework to stakeholders at all levels., • Contribute to the development and execution of the Change Risk Oversight Plan in collaboration with the wider Operational Risk team., • Produce high-quality risk insights and reporting for Group ExCo, Group ERC, and external regulators (e.g., FCA, PRA)., • Ensure risks and issues arising from change are identified, assessed, managed, and reflected in the bank’s risk profile, • Support the wider risk team by providing constructive oversight and challenge to key stakeholders., • Embrace Agile principles, seeking innovative approaches to achieve outcomes and improve delivery., • Demonstrated experience across multiple components of the risk management framework, including risk identification, assessment, mitigation, and monitoring., • Proven ability to oversee change programmes with a strong grasp of technology risks associated with transformation and innovation., • Experience operating within the 2nd or 3rd Line of Defence is highly beneficial, offering valuable perspective on independent oversight and assurance., • Strong track record of managing and influencing stakeholders at all levels, fostering collaboration and driving risk-informed decision-making., • Skilled in producing clear, targeted reports for diverse audiences, including senior leadership and regulators, ensuring key messages are effectively communicated and understood., • Experience of designing and implementing Change Framework and/or change oversight practices, • Experience of working under the Agile methodology, • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Unsecured Lending Salary range: £49,600 - £62,000 per annum Location: UK Hybrid – Travel to Chester Hub once a month Contract type: 12 Month FTC Our Team Our Credit Card teams are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building both consumer and business credit card businesses, but we’re not done yet. We have big growth plans and we can’t do this without a truly awesome team of talented people to make it happen. We are looking for a Business Operations Specialist to join our team. This role is delightfully surprising and rewarding, and we are looking for you to bolster our brilliant team with demonstrable experience of working with FIS and BASE2000 (P1C). You will be able to use your knowledge and experience of FIS & BASE2000/P1C to become a subject matter expert in Business Credit Cards and an important contributor to the product’s success, platform maintenance and performance. What you’ll be doing • Support all business credit card stakeholders with technical knowledge and system solutions., • Support day-to-day product management activities., • Drive continuous improvement of processes, resulting in an improved customer experience and operating efficiencies for the Business Credit Card, • Build excellent working relationships with internal and external stakeholders to optimise outcomes for our Business Credit Cards delivering an excellent customer experience for our customers., • Provide SME support to Product Managers and key stakeholders in delivering strategic projects and product specific activities., • Review MasterCard Announcements and consider any changes that may impact the platform., • Support timely and efficient implementation of agreed product changes. Work with FIS to develop test strategies and follow through to implementation, • Take ownership to develop and update User Documentation, • Maintain scheme compliance by ensuring all regulatory returns and tasks are completed in a timely manner, • Review MI to look for opportunities to enhance the customer journey and/or gain operating efficiencies, • Experience working with FIS and BASE2000 (P1C) is fundamental, • Ability to engage with stakeholders to build strong working relationships, communicating effectively., • Ability to identify and understand business related issues and opportunities applying appropriate techniques to define and communicate requirements., • Communication skills - You’ll be expected to communicate at all levels, translating complex requirements and solutions to colleagues in a simple, understandable way in your written and verbal updates., • Self-motivation, logical thinking, and a drive to make this role a success. We don’t expect you to know all the answer from day one but we expect insatiable curiosity and a willingness to get to them through research and collaboration., • Presentation and documentation skills. You will be frequently providing management with professional updates. You will also document business processes and change in a meaningful and auditable way., • Understanding of Mastercard processes and compliance requirements, • Understanding of Broadcom and the card authentication process, • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Embark on a transformative journey as an Engineering Manager Production Network Engineering at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness describe an aspect of the team or role technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. Production Network Engineering is a new mission aligned operating model within the newly formed Network Product Design & Engineering domain at Barclays. Network Product Design & Engineering is responsible for the design, build and run of the underlying strategic network infrastructure platforms and the over-the-top connectivity products and services that enable colleagues, guests and partners. To be successful in this role as an Engineering Manager – Production Network Engineering, you should possess the following skillsets: * Extensive experience as an individual contributor and a leader of teams that design , build and operate network products across all 7 layers of the OSI stack from physical through to virtual. Specialist understanding of Layer 1 - 4 Protocols for example G.9802.1/WDM, Ethernet, VXLAN, TCP/IP, BGP, OSPF, IS-IS, Access Transport for example PON, xDSL, DOCSIS, FWA, Wireless Standards for example Wi-Fi, LTE, 5G, MEF Standards for example CE.3.0, LSO, Overlay IP/VPN technologies for example RFC2547bis, RFC7432, RFC8365/RFC9746, Software Defined Networking and Network Instrumentation technologies for example gNMI/gRPC, Y.1731, Y.1564, TWAMP * Experience of virtual infrastructure ecosystems for example Openstack, Kubernetes, QEMU, KVM, HCI across Cloud Platforms (Public/Private/Hybrid) and uCPE Platforms (x86, aRM), including open networking technologies for example routing daemons (FRR, Bird, GoBGP), ONF stack, LINUX Networking (eBFF, VPP, AF_XDP), DENT, SONiC or Cumulus * Experience in network programming/automation, IaC, configuration management tools and data modelling for example RESTCONF, NETCONF/YANG, Python, Ansible, Saltstack, Terraform, CloudFormation, ARM; with demonstrable experience of DevOps, agile methodologies and CI/CD pipelines Some other highly valued skills include: * Experience working in Network and infrastructure operational product engineering and knowledge of classical network element management, SDN Controllers and ETSI MANO. A very good understanding of Application Layer Network Protocols - HTTP/HTTPS, TLS/SSL, DNS, DHCP, CCIE or equivalent certification an added advantage * Experience in Network Access control (NAC) and RADIUS based AAA for secure and automated access supporting Corporate and Guests users, including experience with concepts of zero trust networking * Skilled in lifecycle management of network products and services including requirements analysis, platform selection, technical architecture design, service design & development, testing and deployment at scale, including proficiency in Agile Methodologies Scrum/Kanban, backlog and workflow mgmt. and SRE specific reporting (MTTR, deployment frequency, SLO). You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our London office. Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities • Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives., • Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget., • Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement., • Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity., • Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development., • Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Vice President Expectations • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes., • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Luxury Retail Sales Associate - Central London. Join us as a Luxury Sales Specialist, where you will deliver exceptional customer experiences in a prestigious retail setting. Your primary role involves providing personalized service, showcasing deep knowledge of luxury brands, and achieving sales go

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”. With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn. Courage, authenticity, and timeless style are the core values of Ray-Ban, a leader in prescription and sun eyewear for generations since its establishment in 1937. From the introduction of the iconic Aviator model created for US military pilots, Ray-Ban has been at the forefront of cultural change, becoming a symbol of self-expression and worn by celebrities and public figures all around the world. In 2021, the same values were celebrated through the successful launch of the next generation of smart glasses, Ray-Ban Stories. Ray-Ban joined the Group's portfolio in 1999 and later redefined its distribution strategy leading to decades of growth. This role is mobile, across various Ray-Ban stores in London on a 3 to 4 days per week basis. Job Scope and Main Responsibilities · As an Optometrist you will work as part of a team delivering total satisfaction to our customers through conducting thorough eye examinations, contact lens assessments and aftercare. · You’ll offer our customers recommendations to the highest professional and ethical standards · You will use your knowledge to effectively identify customer needs and recommend eyewear and eye care solutions accordingly. · In addition you will act as an ambassador for Ray-Ban ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience. Responsibilities · Deliver excellent customer service and demonstrate a high degree of professionalism · Coach assistants to consistently deliver effective selling behaviors resulting in high customer engagement · Communicate with patients to get detailed case histories · Examine eyes of patients of all ages in accordance with the guidelines laid out by the College of Optometrists and the General Optical Council · Use specialist equipment for diagnosis and testing · Issue prescriptions for spectacles or contact lenses fit and check prescribed lenses in order to correct vision defects · Offer advice and reassurance about vision-related matters · Offer help and advice for patients choosing frames and lenses · Write referral communications to doctors as required in line with legal guidelines · Liaise with other medical practitioners and sometimes share the care of patients with chronic ophthalmic conditions · Meet sales target · Manage staff, including dispensing opticians and store staff as required · Supervise and train store staff · Network effectively with internal and external stakeholders · This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager Technical Skills - Portrait of a Perfect Candidate · Computer Savvy · Strong communication & listening skills · Customer service skills · Interpersonal skills · Organized & attention to detail · Negotiating & influencing skills · Coaching skills GOC license required What we offer · Great benefits such as free and discounted eyewear, generous holidays allowance, pension package, monthly commission structure, etc.. Great team focus and dynamic environment. · Flexible hours and working days , part-time up to 4 days per week, permanent contract. GOC license required Job Type: Full-time, or Part-time on a Permanent resident basis Schedule: • Day shift, flexibility to work weekends, flexible hours from 10 am to 6 or 7pm .

Regional Director of Operations - Multi-site (Growing Dental Group) Salary: £70,000 - £85,000 Hybrid | Full-Time | Permanent Compass Associates are supporting a Privately Owned Dentistry business who are looking to recruit a dynamic full-time Regional Operations Director to support them in developing their business as they embark on a period of exciting growth. The post will oversee and manage the operations of multiple Dental Practices within the South East region covering – London, Surrey and Hampshire. The Regional Director will work closely with the Company Directors / Owners and form part of the newly established Operational role taking on full accountability for the growth and development of practices within the business. You will already be a strong leader, who builds solid plans, engages people and confidently drives performance. You will have a proven track record in excellent administration and project management. Added to this will be your ability to provide sound impeccable customer service and dedicated ongoing support to their Practices. You will be expected to contribute effectively to wider practice management activities and work closely with colleagues of all levels ensuring effective communication systems are in place. Experience in a management position within the dental sector is essential. About the Role The role will include, but not be limited to the following: • Ensuring the smooth, efficient and compliant running of the practices as a whole., • Delivery of the costs and revenue to budget across your region., • Providing and maintaining an excellent quality of service and performance in accordance with the company strategy and targets., • Providing support and direction to enhance performance, skills and knowledge of practice managers, clinicians and support staff. Responsibilities • Lead and manage a portfolio of dental practices across London, Surrey and Hampshire (8 in total)., • Drive commercial performance across the region by identifying underperformance and implementing effective improvement plans., • Ensure the highest standards of patient care and customer service are embedded across all practices., • Provide visible leadership, fostering a culture of engagement, collaboration, and respect among practice teams., • Support recruitment and retention of dentists, therapists, hygienists, and specialist clinicians to achieve practice and regional performance goals., • Manage the successful integration of new acquisitions, ensuring full contract delivery and strong operational foundations., • Work closely with Practices to monitor clinician and site performance, addressing underperformance proactively., • Ensure compliance with all Health & Safety regulations and the requirements of governing bodies including the BDA, CQC, and ICB., • Oversee regional budgets, controlling costs and embedding a culture of continuous improvement and operational efficiency. Qualifications Experience in a management position within the dental sector is essential. Required Skills You will have a proven track record in excellent administration and project management. If you are interested in this post, contact me on

About the Group: The group operates at the heart of elite and professional sport across the UK. Through two closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and other sports, and we also provide specialist insurance for the doctors and surgeons who treat them. Our clients include Premier League football clubs, national governing bodies, and leading private hospitals and specialists. We are trusted for our discretion, commercial sense, and our ability to make complex systems work simply. We are growing fast, and we’re looking for a commercially astute, confident, and personable individual to join us as a Medical Claims Administrator. Support elite performance with exceptional care. At Health Partners Europe Ltd, we’re proud to be market leaders in third-party medical administration, healthcare consulting, and risk solutions for elite sports and businesses. Our work ensures that high-performance individuals receive the medical support they need efficiently, empathetically, and expertly. We’re seeking a Medical Claims Administrator who excels in delivering exceptional customer service and thrives in a fast-paced, detail-oriented environment. This role is ideal for someone with a background in medical administration and claims assessing or healthcare, and a passion for helping others, especially when working with high profile sports clients. What You’ll Do • Administer and assess medical claims in line with scheme-specific benefits, eligibility, and rules., • Provide clear, empathetic, and professional communication to members regarding claims, guidance, and support., • Accurately process invoices and investigate treatment details where necessary., • Resolve invoice queries, liaising with providers to correct errors and manage re-issues., • Verify membership criteria, provider pricing, and scheme agreements, and relay this information to clients., • Manage payment runs, including validation, processing, and reporting., • Provide data analysis and insights on medical schemes as required., • Maintain and update membership data, generating reports for sports clubs., • Organize and distribute incoming invoices efficiently. What You’ll Bring • A strong background in insurance administration, preferably in medical related insurance., • A proven ability to deliver exceptional customer service, especially in sensitive or high-pressure situations., • Excellent written and verbal communication skills, with a professional and empathetic tone., • High attention to detail and accuracy in data handling., • Strong analytical and decision making skills., • Proficiency in Excel and confidence working with spreadsheets., • Ability to work independently and collaboratively within a team., • Discretion and professionalism when dealing with high profile individuals., • Honesty, integrity and a positive and proactive approach towards high standards and service levels. Why Join Us? At Health Partners Europe, you’ll be part of a team that values precision, empathy, and excellence. You’ll work in a supportive environment where your contributions directly impact the wellbeing of elite athletes and professionals. Location: Belmont, Sutton, Surrey Hours: Monday – Thursday 9am–5.30pm / Friday 9am–5pm (1-hour unpaid break each day) Hybrid working: One day per week from home (once fully trained)

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion. ForgeRock Architect ====================== Key Responsibilities: Architect and implement ForgeRock Access Manager (AM) solutions for secure authentication, authorization, and session management across banking applications. Design and integrate SSO, MFA, adaptive authentication, and federation for applications using ForgeRock AM. Collaborate with application, infrastructure, and security teams to embed access controls into core banking platforms. Define and enforce access management policies aligned with regulatory standards (e.g., GDPR, PCI-DSS, SOX). Lead integration efforts with identity providers (IdPs), service providers (SPs), and third-party systems using SAML, OAuth2, OpenID Connect. Conduct security assessments, threat modeling, and performance tuning of ForgeRock AM components. Enable and support product upgrade and engineering aspects for Authentication platform and associated components Provide technical leadership and mentoring to IAM engineers and developers. Support critical incident response, troubleshooting, and root cause analysis for IAM-related issues. Support audit and compliance activities with documentation and evidence of access controls. Stay updated on ForgeRock product roadmap and emerging IAM trends in the banking sector. Enable and advise customer on IAM and automation opportunities and drive thought leadership conversations in these areas. Required Qualifications: 8+ years of experience in Identity & Access Management, with 3+ years in ForgeRock AM architecture and implementation. Strong understanding of IAM protocols (SAML, OAuth2, OpenID Connect, LDAP). Experience in banking or financial services is added advantage. Hands-on experience with ForgeRock Access Management Platform for atleast AM and DS components. Familiarity with cloud IAM architectures (Azure, AWS) and hybrid deployments. Excellent communication and stakeholder engagement skills. Preferred Certifications: ForgeRock Certified Access Management Specialist CISSP, CISM, or other relevant security certifications

Richard James is delighted to launch the recruitment of the Tailoring Specialist in our flagship store situated in one of the word's prestigious fashion and lifestyle destinations, Savile Row, London.We look for an enthusiastic individual to join our team, delivering a high level of customer service

Operations Analyst 6 month Temp £180pd YOU MUST HAVE NEXUS EXPERIENCE OR YOU WILL NOT BE CONSIDERED Previous experience in any of the below please: Payments/Client Cash experience, Transfers, ISA admin, Stock Deposits/Demats, Settlements – UK & Overseas Aim & Purpose of the Role The purpose of this role is to ensure robust Operational Oversight of the business by maintaining regulatory compliance, securing smooth operational processes, and acting as a key liaison between the firm’s Investment Managers (IMs) and BNY Pershing. The role supports the delivery of high-quality client service by monitoring operational workflows, resolving queries, enhancing efficiency, and ensuring all investment operations are processed accurately and in a timely manner. Key Accountabilities & Responsibilities • Operational Liaison: Act as the first point of contact for Investment Managers on operational queries, escalating to the BNY client services team as needed and ensuring clear, timely communication., • Cash Payments Management: Instruct and oversee customer payments via Nexus; track cash flows and manage received payments, ensuring accurate reconciliation without prior notification., • Asset Transfer Oversight: Execute external asset transfers through Nexus, monitor progress via dashboards, resolve queries, and escalate accordingly to avoid delays., • Internal Transfers: Process internal asset movements, including those related to deceased estates, trusts, and inter-spousal gifts, ensuring accuracy and regulatory adherence., • BNY Relationship Management: Participate in regular meetings with BNY Pershing, raise workflow issues, recommend process improvements, and maintain effective cross-party communication., • Crest Dematerialisation: Prepare and verify documents for Crest stock dematerialisation as required., • Trade Settlement Oversight: Track and resolve failed trades, supporting prompt settlement and reducing operational risk., • Dividend Monitoring: Notify Investment Managers of dividend payments made to client accounts and ensure appropriate follow-up., • Proxy Voting Management: Use third-party portals to monitor upcoming proxy votes, inform clients and IMs about options, and lodge votes as instructed., • Project Participation: Contribute to departmental projects and perform other operational oversight duties as directed by senior management.

Are you an experienced and ambitious town planner ready to shape the future of one of London's most dynamic boroughs? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting a Major Projects Planner to join Hackney's high-performing Development Management team. This is a senior role for a planner who thrives on complexity and challenge. You will take the lead on a caseload of the borough's most strategically significant planning applications, from pre-application stage through to appeal. Your work will involve negotiating with developers to deliver high-quality, innovative schemes and secure vital community benefits for the residents of Hackney. This is your chance to leave a lasting mark on the built environment, working collaboratively to achieve timely and effective planning outcomes. About the Role As a Major Projects Planner, you will be a senior expert within the team, responsible for managing complex projects and providing specialist advice. You will deputise for senior managers as required and play a key role in the team's success. Your key responsibilities will include: • Project Leadership: Taking lead responsibility for a full range of complex and strategically important Development Management projects, including major applications and appeals at Public Inquiries., • Negotiation & Stakeholder Management: Working collaboratively with developers and stakeholders to resolve potential conflicts and negotiating to secure significant financial and other community benefits through S.106 legal agreements., • Expert Advice & Communication: Acting as the Council's senior expert spokesperson on Development Management issues , preparing and presenting high-level, complex reports , and representing the Council at committees and other public forums., • Team Contribution: Mentoring more junior staff , contributing to the team's performance management , and helping to develop a positive and customer-friendly planning service. About You We are looking for a highly motivated and experienced planner with a deep understanding of urban planning issues and a track record of successfully managing major applications. To be considered for this role, you must meet the following mandatory criteria: • Qualifications: You must hold a Post-Graduate qualification in Town Planning and have membership of, or be eligible for, the Royal Town Planning Institute (RTPI). You will also have: Experience: • Proven experience negotiating on complex applications to secure community benefits., • A thorough knowledge of planning law and procedures as they relate to complex applications (including those with Environmental Impact Assessments) and appeals., • The ability to produce and present clear, concise, and effective reports, both written and oral., • Excellent skills in negotiation, persuasion, and influence., • The ability to manage an extensive and demanding workload to meet performance targets with minimal supervision., • A working knowledge of relevant IT systems such as Word, planning databases, and GIS. Why Work for Hackney? Join a forward-thinking London borough committed to delivering excellent services. We offer: • A competitive salary and a generous Local Government Pension Scheme., • A commitment to your continuous professional development., • Flexible working arrangements to support a healthy work-life balance., • The opportunity to work on a diverse and exciting range of major developments. Please note: This post is politically restricted and will require you to be able and willing to attend meetings or undertake work outside of normal working hours.

Job Title/Req Number: Commercial Consultant Base Location: London plus network of 20 offices nationally: ___ Base Location: London plus network of 20 offices nationally: The KPMG People function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Commercial Consultant We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected Learning department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an emerging, but integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs. Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed consortium led approach in the learning supply chain. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims. What will you be doing? The role requires the ability / flexibility to work across learning clients where multiple programmes in the portfolio require a strong understanding of the sector. The Commercial Consultant is primarily responsible for managing the sourcing and competition of the appropriate supply chain to support relevant client engagements driving the commercial outcomes of particular supplier partnerships through effective procurement and relationship management. As a Commercial Consultant you will be part of a Commercial team who is responsible for managing day-to-day supplier relationships while ensuring that supply chain activities are undertaken in accordance with the firm’s policies and procedures, risks are managed, and third-party spending is contained, and profitability targets are met. The Commercial Consultant will have demonstrated knowledge of procurement and contract law, strong communication and negotiation skills, and an ability to drive team performance under tight deadlines. Strong management, delegation, and mentorship skills and a keen eye for detail are essential. A key strength required for this position is someone who is a strong stakeholder Manager and thrives on developing and maintaining relationships with suppliers. As a team leader, the Commercial Consultant must embody KPMG’s values, act as a role model, and build commitment and belief toward the accomplishment of the team’s goals. • Sourcing and onboarding of new suppliers to support business needs- running open and fair competitions. Setting evaluation criteria to demonstrate the best outcome for clients and ensuring the process is effectively managed end to end, • Manage external relationships with the client commercial teams, • As required by the Head of Commercial, manage commercial activity to support particular contracts, • Escalate issues to Head of Commercial and manages upward effectively. Knows when is appropriate to draw in support to ensure that firm is represented externally at the appropriate level of seniority., • Ensures that Head of Commercial is briefed on issues, risks and matters which go beyond the ordinary course of business., • Horizon scanning on the learning marketplace and development and stakeholder management of relationships with particular contract supplier chain, • Support the business to drive commercial outcomes through effective procurement and supplier management practices, • Ensure that all supply chain activity is in accordance with the firm’s policies and procedures, • Work day to day with suppliers and KPMG stakeholders, • Manage conflicts of interest and risk appropriately in order to protect KPMG, • Manage day to day learning supply chain relationship responsibilities, • Proactively manage Intellectual Property Rights and associated risks, • Manage internal interfaces with the wider operational team including Finance, Project Operations, Curriculum, Engagement team, Communications, Service Centre, Finance, Security and areas of the wider firm: Quality and Risk Management and Contracts Unit, • Prioritise the workload of the team to support and meet the strategic objectives set by the Head of Commercial., • Regularly manages risk and supervises junior team to ensure that risk is being managed carefully Leadership & Management Day-to-day responsibility for successful sourcing and procurement activities to support our client learning services business. The role will report directly to the Head of Commercial and needs clear articulation of any risks and mitigations. Line management of the supply chain team supporting these activities (typically at Assistant Manager and Graduate grades) whilst coordinating delivery activity with central MLS services (e.g. Finance, Service Centre, Technology). Stakeholder Interaction & challenges: Frequent client interaction to build trusted relationships as day-to-day point of contact, underpinned by a clear governance structure. Impact, Risk, Accountability & Governance: The role is important to the learning business as it ensures successful delivery of multi-year contracts. KPMG’s reputation in the market is essential for future MLS opportunities / extensions. What will you need to do it? • Strong commercial acumen, ideally supported with formal procurement or supplier management qualification, • Extensive experience in running mini competitions and RfP exercises at scale, • Knowledgeable in contract law and Intellectual Property law, • Excellent stakeholder management and relationship-building skills, • Excellent verbal and written communication skills, • Can demonstrate significant success in negotiations and a track record of creating profit, • Able to work at pace to tight client deadlines while remaining focused on the commercial goal, • Extensive knowledge of working with Suppliers, • Leadership skills, • Able to work effectively in a consulting environment and in a matrix type governance structure, • Management skills: able to manage a team of junior colleagues, delegate appropriately and prioritise workload in accordance with priorities as set out by Head of Commercial, • Strong numerical skills and ability to understand pricing of products and pricing strategies To discuss this or wider Consulting roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. Our Locations: We are open to talk to talent across the country but our core hubs for this role are: • Leeds, • London Canary Wharf, • Birmingham This position will largely be based from London. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Consulting we have a range of divisions and specialisms. Click the links to find out more below: • Consulting at KPMG: ___, • Consulting at KPMG:, • ITs Her Future Women in Tech programme: ___, • ITs Her Future Women in Tech programme:, • KPMG Workability and Disability confidence: ___, • Applying to KPMG: ___, • Applying to KPMG:, • Tips for interview: ___, • Tips for interview:, • KPMG values: ___, • KPMG values:, • KPMG Competencies: ___, • KPMG Competencies:, • KPMG Locations and FAQ: ___, • KPMG Locations and FAQ:

Male staff only - customer requires only male staff due to personal care and behavioural / support needs. We're looking for a kind, compassionate and resilient Male Specialist Behavioural Support Worker to join our Learning disabilities service in Newham. These aren't token gestures - we've thought

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion. ForgeRock Architect ====================== Key Responsibilities: Architect and implement ForgeRock Access Manager (AM) solutions for secure authentication, authorization, and session management across banking applications. Design and integrate SSO, MFA, adaptive authentication, and federation for applications using ForgeRock AM. Collaborate with application, infrastructure, and security teams to embed access controls into core banking platforms. Define and enforce access management policies aligned with regulatory standards (e.g., GDPR, PCI-DSS, SOX). Lead integration efforts with identity providers (IdPs), service providers (SPs), and third-party systems using SAML, OAuth2, OpenID Connect. Conduct security assessments, threat modeling, and performance tuning of ForgeRock AM components. Enable and support product upgrade and engineering aspects for Authentication platform and associated components Provide technical leadership and mentoring to IAM engineers and developers. Support critical incident response, troubleshooting, and root cause analysis for IAM-related issues. Support audit and compliance activities with documentation and evidence of access controls. Stay updated on ForgeRock product roadmap and emerging IAM trends in the banking sector. Enable and advise customer on IAM and automation opportunities and drive thought leadership conversations in these areas. Required Qualifications: 8+ years of experience in Identity & Access Management, with 3+ years in ForgeRock AM architecture and implementation. Strong understanding of IAM protocols (SAML, OAuth2, OpenID Connect, LDAP). Experience in banking or financial services is added advantage. Hands-on experience with ForgeRock Access Management Platform for atleast AM and DS components. Familiarity with cloud IAM architectures (Azure, AWS) and hybrid deployments. Excellent communication and stakeholder engagement skills. Preferred Certifications: ForgeRock Certified Access Management Specialist CISSP, CISM, or other relevant security certifications

BRAND NEW SECURITY ENGINEER OPPORTUNITY IN LONDON - HYBRID WORKING • Salary up to £45,000 p/a + benefits, • Exciting technical environment with leading-edge security technologies, • Career growth and ongoing training opportunities, • Central London office, season ticket paid for Our client is a well-established security technology specialist, operating across multiple sectors including financial services, education, healthcare and retail. They're known for their innovative approach to integrated security solutions and their commitment to delivering outstanding service. As part of their continued expansion, they're looking for a skilled Security Systems Engineer to join their growing UK operations team. A GLIMPSE AT THE BENEFITS/CULTURE: • Flexible hybrid working, • Comprehensive training and development opportunities, • Supportive, collaborative, and inclusive culture, • Exposure to new and emerging technologies In this role, you'll take ownership of installing, configuring and maintaining advanced electronic security systems, including access control and CCTV platforms. You'll work closely with project and operations teams to ensure installations are completed to a high standard, troubleshoot technical issues, and help drive continuous improvements across the service offering. This position is well-suited to someone who enjoys hands-on technical work, values precision and efficiency, and thrives in a role that mixes autonomy with teamwork. You'll also have the chance to support junior engineers, contribute to process improvements, and stay ahead of emerging trends in system integration and networking. KEY SKILLS/EXPERIENCE: • Proven experience working with electronic security systems, • Strong knowledge of CCTV, access control and IP-based technologies, • Solid understanding of IT and networking fundamentals, • Comfortable working under pressure and managing multiple priorities, • Excellent communication and customer-facing skills, • Ability to work independently and as part of a wider team, • Strong organisational and time management abilities, • Leadership potential and a willingness to mentor others Please apply online or email (see below) for more details. For further information, contact. By applying for this role, you consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Security Systems/Access Control/CCTV/IP Networking/Installation/Maintenance/Leadership/Technical Support

Multilingual Customer Service Specialist - French, Italian & English Location: Hybrid (Watford - 5-6 days/month in office) Salary: £28,000 - £30,000 Hours: 40 per week, Monday to Friday (1-hour lunch break) Are you fluent in French, Italian, and English? Do you thrive in a fast-paced,

As a Customer Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. This role would suit a customer-focused individual with a technical mindset, someone from a technical support or service background

Haberdashers’ Elstree Schools is seeking a dynamic and service-focused Director of Estate Management to lead the delivery of high-quality estate services across our multi-site campus. This is a key leadership role - responsible for ensuring that our buildings, grounds, and facilities consistently meet the needs of pupils, staff, and visitors, and reflect the high standards of our schools throughout the year. Reporting to the Chief Finance and Operations Officer (CFOO), you will manage a team of operatives and contractors - overseeing both planned and reactive maintenance, asset management, and compliance. You will also play a central role in shaping and delivering our sustainability and carbon reduction strategy, ensuring the estate operates responsibly and efficiently. We are looking for a highly experienced estates professional with a strategic mindset and a hands-on approach. You will thrive in a complex, multi-site environment and understand the importance of delivering responsive, customer-focused estate services that support the day-to-day life of the school. With strong leadership and communication skills, you will be confident in managing teams, solving problems under pressure, and building effective relationships across the organisation. Above all, you will be committed to creating safe, functional, and inspiring spaces that enable our schools to flourish. About Us Situated on a 100-acre campus in Elstree, just 13 miles from central London - Haberdashers’ Elstree Schools comprise two of the UK’s leading independent day schools: Habs Boys and Habs Girls. Each school operates as a through-school for pupils aged 4 to 18 and offers a distinctive, academically ambitious education within a shared setting - blending tradition with innovation. The Elstree campus is shared and exceptionally well resourced, with wide-open green spaces, sports fields, woodlands, lakes and streams. It features state-of-the-art facilities - including specialist science laboratories, a new STEM building, a performance space, a Forest School, a Pre-Prep building (opened in 2022), extensive sporting provision (including an indoor swimming pool and climbing wall), and bespoke spaces for art, music, and drama. Students and staff benefit from the largest school coach network in the country, serving the majority of Hertfordshire and North London, and used by approximately 70% of the student body. Both schools are committed to excellence and diversity, placing academic ambition and pastoral care at the heart of their offer. For a confidential discussion, please contact our retained advisor Sian Gardiner at MRG. Applications should consist of a CV and a supporting statement and be sent to Sian via email at Closing date for applications: Sunday 26th October 2025 Interviews will take place week commencing 3rd November 2025

GROWTH & ACQUISITION MANAGER UP TO £55,000 EDINBURGH – 3X A WEEK IN OFFICE ABOUT THE BUSINESS A fast-growing UK e-commerce brand in the ready-meals space, specialising in high-quality ambient meals designed for convenience and long shelf-life. With nationwide next-day delivery, the business is rebranding and scaling, targeting a customer base that values ease, independence, and reliable service. THE TEAM You’ll join a small but agile Marketing team, reporting into the Head of Brand and working closely with the Brand Manager (retention) and Product Manager. This is a hands-on environment where collaboration is key — campaigns move quickly from ideation through to execution and measurement. At this level, you’ll be the growth specialist in the team, trusted to shape and deliver the acquisition strategy end-to-end while leveraging support from agencies and colleagues where needed. THE ROLE This is a brand-new position with a clear focus: driving new customer acquisition and converting them into loyal, repeat purchasers. You’ll be responsible for developing and delivering integrated growth campaigns across both online and offline channels, while managing significant budgets and optimising performance at every stage of the funnel. Key responsibilities include: • Designing and executing multi-channel growth and acquisition strategies (digital + offline), • Developing campaign messaging, activation, and end-to-end delivery, • Managing and optimising customer acquisition journeys and conversion funnels, • Overseeing significant marketing budgets (£1M+) and ensuring ROI, • Working cross-functionally with product, brand, and external agencies to deliver impact, • Contributing to CRM development and lifecycle marketing as the function expands SKILLS & EXPERIENCE REQUIRED • Hands-on experience in growth and acquisition, ideally within e-commerce, FMCG, or food, • Proven track record managing £1M+ marketing budgets, • Experience across both digital and offline acquisition channels (e.g. social, search, TV, radio, press, direct mail), • Strong data-driven mindset with ability to analyse, test, and optimise campaigns, • Strategic thinker who is also comfortable being hands-on, • Experience working in-house within a fast-growing £10M+ brand, • Excellent communication and stakeholder management skills, • Edinburgh-based (or able to relocate within an hour’s commute) Nice to have: • Exposure to CRM buildouts and lifecycle marketing (Mailchimp or similar), • Experience with consumer subscription models, • Familiarity with analytics tools (Google Analytics, Looker), • Understanding of older adult consumer demographics WHY APPLY? • Play a pivotal role in shaping the growth strategy of a fast-scaling e-commerce brand, • Lead significant acquisition projects with both online and offline reach, • Hybrid working in modern offices in central Edinburgh, • Collaborate with a close-knit, hands-on team while driving big-budget campaigns, • Opportunity to make a visible impact on customer growth and retention strategy

TECHNOLOGY DELIVERY SPECIALIST Salary: up to £70,000 Location: Twickenham - Hybrid Type: 2-Year Fixed Term Contract Robert Walters is working in partnership with a leading provider of prestigious sporting and hospitality experiences. This UK-based company offer packages and events covering but not limited to major sporting, entertainment events, high-end dining and luxury viewing. Due to continued growth and investment, they are keen to appoint a Technology Delivery Specialist to be based out of the Twickenham offices on a hybrid model. This is a 2-year fixed term contract paying up to £70,000 plus benefits. Technology Delivery Specialist: Role A hands-on technology specialist to deliver the digital roadmap. Working across group Digital & Technology teams and external partners to ensure strategy alignment and operational excellence. You will have experience in technical delivery and coordination. You will manage physical and cloud hosted environments - identifying the right technical solutions for projects and BAU tasks. Technology Delivery Specialist: Duties • Strategic Technology Planning: Work with group to shape roadmap - supporting growth, innovation and daily operations, • Technical Delivery & Solution Architecture: Deliver customer centric architecture - development, integration & infrastructure, • Infrastructure Oversight & Coordination: Manage performance of hosted environments - data centre, cloud platforms, networks, • Service Management: Support service improvements, identify issues, implement long-terms fixes creating scalable solutions, • Product Lifecycle Management: Evolve tech products, identify enhancements, • Technical experience - Infrastructure & Software Development, Systems Integration, • Implementation- upgrading, manage, troubleshooting infrastructure applications, • Technical proficiency across platforms - Sitecore, open-source web stacks, • Data Centre: Cloud Hosting, Networks, Server (AWS, Azure) This is an opportunity to join an industry leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre for more information on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical, • Provide cover for Customer Success Managers on key accounts during absence, • Collate operational data and produce monthly customer service reports, • Provide exceptional administrative support to the Customer Success Team, • Maintain accurate records of customer interactions, • Respond to customer inquiries promptly and professionally by phone, email or other communications channels, • Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly, • Co-ordinate with various departments to resolve client issues quickly and professionally, • Participate in team meetings to and contribute ideas to improve overall customer satisfaction, • Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues, • Attend customer and industry focused networking events both on-site and off-site, • Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Global Supply Chain Director in London. The role will include but not limited to: • Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations., • Business partner with BD Managers and Retail Managers across whole of Europe, North America and ANZ to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth, • Business partner with team in Suzhou China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed, • Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks., • Build and establish SOPs and protocols for Customer Support team, • Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO, • Manage any other adhoc operations duties related to supply chain operations as and when needed. The ideal candidate should exhibit: • English and Chinese fluency, • 10-15 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures, • Previously worked for a retail / trading and/or E-Commerce business, • Proven ability to lead a team of 3-5 staff, • Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration, • Strong leader mindset but with hands-on ability to also handle daily execution if needed, • Has worked in a small to mid size business before who can multi-task

Main Duties and Responsibilities Purpose of the Job • To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes., • To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans., • To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates., • To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions., • To achieve high levels of resident satisfaction through professional service delivery., • Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met., • Carry out site inspections as well as desktop inspections to assess work requirements., • Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles., • Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders., • Authorise variation orders (VO) within remit ensuring value for money is demonstrated., • Write detailed reports and provide recommendations for actions following inspections or investigations., • Verify contractor payments with finance teams when required., • Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards., • Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary., • Manage contractor performance and promptly address issues affecting repair quality or turnaround times., • Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases., • Identify and schedule corrective works for fire safety issues., • Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates., • Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary., • Manage specialist treatments including mould and pest control issues., • Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers., • Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies., • Supervise minor and major accessibility adaptations following Occupational Therapist recommendations., • Process Disability Facility Grant (DFG) applications and ensure works are completed effectively., • Manage insurance-related repairs, preparing specifications, and progressing associated administration., • Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures., • Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters., • Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies., • Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues., • Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work., • Undertake project work specific to the technical service as required., • Represent East End Homes as a witness in legal proceedings if necessary., • Manage contractors effectively to ensure service delivery meets standards and agreed KPIs. Person Specification – Technical Officer Skills and Knowledge • Understanding of repairs, maintenance, and improvement of housing stock., • Knowledge of fire risk and asbestos management in a housing environment., • Understanding of void processes and letting standards., • Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations., • Ability to use and interpret Schedule of Rates (SOR) codes accurately., • Strong IT skills and ability to use housing management and asset systems., • Proven experience delivering a customer-focused technical support role in a housing environment., • Experience monitoring contractor performance against contract specifications and KPIs., • Experience undertaking technical inspections, managing responsive, planned, and void works., • Experience raising orders, authorising variation orders, and demonstrating value for money in contract management., • Flexible, solution-oriented, and committed to providing excellent customer services., • Ability to work on own initiative while contributing effectively to both local and central teams., • Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents., • Willingness to participate in out-of-hours duties when required., • Strong commitment to equality, diversity, and continuous improvement.

We are looking for experienced UK Immigration professionals to join our client's team in North West London. Immigration Management: • Points Based System casework including GBM Senior or Specialist / Expansion / Secondment and Skilled Worker categories plus Innovator / Founder, Global Talent & High Potential Individuals, • Compliance and Sponsor Management duties such as licence applications, SMS reporting and client audits, • Provision of strategic advice and right to work checks, • Completion of legal forms, drafting representation letters, consulting, and liaising with clients via email, meetings and telephone, • Assisting with individual immigration enquiries within the rules such as Family & Private Life cases, UK Ancestry, Visitors, ILR and British nationality Business Development • Presentation at own / shared seminars and HR forums, • Attending networking events and increasing the contact database, • Contacting potential and current customers to establish rapport, arrange meetings and make aware of their services Skills: • Good planning, organisation skills and excellent workload management, • Ability to rapidly analyse, interpret and present data to support decision making, • The ability to multi-task and ensure accuracy and attention to detail which is key for this role Competencies: • Highly commercially aware, • Good listener; calm under pressure, • Awareness of latest changes in immigration law and play a role in helping the business to lead it’s industry sector, • Dynamic, with a proven ability to effectively plan and manage a varied, challenging workload, • Good at building relationships and making things happen collaboratively, • A team player who can also work effectively on their own with minimal supervision, • A flexible outlook and ‘can do’ attitude Qualifications & Experience: • IAA Level 1 qualification or higher, • Proven recent experience in a similar role, • Experience of client account management, • Good level of education with a passion for customer service, • Good Microsoft Office skills

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: • Respond to agent and client enquiries via telephone and in writing to agreed service standards., • Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers., • Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers., • Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position., • Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders., • Maximise subrogation and cost containment wherever possible, • Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service., • Prepare and interpret performance analysis reports., • Conduct audits of Third-Party Administrators (TPAs)., • Support the delivery and analysis of customer satisfaction surveys., • Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services., • Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: • Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products., • Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities., • Familiarity with FCA Consumer Duty principles and their practical application in service delivery., • Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators., • Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services., • Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail., • Strong numeric, IT, and analytical skills., • Self-motivated and able to work effectively both independently and as part of a team., • Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the ___ of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.

🚨NEW OPPORTUNITY‼️ Role: Insurance Broker / Protection Advisor Location: London/Essex Tenure: Full-Time | Hybrid Proper Recruitment are delighted to be working with a growing brokerage in Essex, seeking a motivated Insurance Broker / Protection Specialist to provide tailored protection advice (Life, Critical Illness, Income Protection, Home/Buildings & Contents) to individuals, families and company directors. You’ll thrive in a fast-paced, target-driven environment, delivering outstanding service while helping clients secure financial peace of mind. This role is hybrid working role. Responsibilities: • Consult with clients to understand their protection needs, lifestyle and financial goals, • Provide whole-of-market or panel-based advice across Life, CI, IP and Home/Buildings & Contents insurance, • Prepare quotes, comparisons and clear recommendations aligned to client requirements, • Ensure full compliance with FCA/network guidelines and internal procedures, • Maintain strong product knowledge and keep up with industry changes, • Build long-term client relationships through exceptional service and timely follow-up, • Achieve and exceed personal and team-based sales targets and KPIs, • Maintain accurate records; submit applications via CRM and insurer portals, • Handle policy amendments, renewals and post-sale client queries Requirements: • 1–2+ years’ experience in insurance, financial services or protection sales (ideally advised), • Strong knowledge of Life, Critical Illness, Income Protection and Home insurance products, • Excellent communication, rapport-building and objection-handling skills, • Target-driven, self-motivated; able to work independently and as part of a team, • Familiarity with FCA requirements and working in a regulated environment, • Confident using CRM systems and insurer portals, • CeMAP, R05 or equivalent qualifications (or ability to trade) Benefits: • Competitive base salary with generous commission structure, • Access to high-quality, warm leads from established mortgage businesses, • Ongoing training, CPD and support from experienced team leaders, • Clear career progression and support towards industry qualifications, • Flexible working options (office-based/hybrid subject to experience), • Supportive, team-oriented culture focused on integrity and customer outcomes, • Pension, • Competitive Holiday Entitlement, • HR & Wellbeing Services, • Company Events / Mentoring & Coaching, • Hybrid Salary: • £30,000–£35,000 base + commission [OTE £75,000+] If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply. Any enquiries can also be directed to or by phone – 0208 057 4047

Security Solution Architect Location: London (Hybrid) Practice: Technology & Security – Albany Beck Deployment: Immediate placement with a globally recognised Insurance client About Albany Beck Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional career and personal development. The Role We are seeking an experienced Security Solution Architect to join our Technology & Security Practice, with an immediate deployment to one of the world’s most globally recognised insurance organisations. The Security Solution Architect will be responsible for translating business requirements into secure, scalable, and compliant solution designs, supporting the realisation of the client’s target Enterprise Security Architecture state. This role combines strong security expertise with technical solution design capability, producing end-to-end architectures that underpin major Security Transformation Programmes. You will act as a trusted advisor across security domains, influencing strategy and embedding robust security principles into enterprise-wide initiatives. Key Responsibilities • Develop high-quality security solution architectures and supporting design documents for transformation programmes., • Work closely with Enterprise Security Architects to ensure alignment with strategy, standards, and architectural patterns., • Ensure solution designs meet defined business requirements, compliance policies, and customer expectations., • Partner with CIO, CDO, and CISO functions to ensure solutions comply with technology, architectural, and security standards., • Define and embed appropriate security controls within solution designs to mitigate threats and manage risk., • Influence and promote the adoption of security architecture principles across programmes and teams., • Participate in governance forums, ensuring architectural decisions and key attributes are captured and reported., • Collaborate with the Lead Security Architect and wider client security teams to align with strategic direction and operational needs., • Support the continuous improvement of the Security Architecture service through effective workflow, escalation handling, and governance adherence. Key Skills & Experience • Ability to conceptualise, develop, and author end-to-end IT security architectures across multiple views (application, technology, data, and security)., • Apply structured approaches to real-world security challenges, ensuring solutions meet business outcomes., • Proven experience applying methodologies (e.g. STRIDE, DREAD) to inform risk-based design decisions., • Ability to explain security concepts and risks clearly to both technical and non-technical stakeholders; strong influencing and consensus-building skills., • Experience leveraging frameworks and re-usable architecture building blocks to guide design and transition states., • Ability to interpret and apply policies, standards, and regulations within transformation contexts. Experience Required • Broad expertise in enterprise security architecture, with deep knowledge across at least two or more domains (e.g. network, endpoint, data, application, operations, workload security)., • Expert-level knowledge in at least one security architecture domain, with demonstrable leadership of technical elements in transformation projects., • Strong understanding of security capabilities such as firewalls, IDS/IPS, network segmentation, and access controls., • Hands-on experience with operating systems (Windows, Linux, UNIX) and their security requirements., • Proven experience with cloud security architecture; direct Azure expertise preferred, AWS and GCP experience beneficial., • Strong knowledge of security frameworks and standards (e.g. NIST 800-53, ISO 27001/27002, CSA CCM/CIAQ, MITRE)., • Developed understanding of the cyber threat landscape and ability to apply threat modelling approaches., • Experience working with Enterprise Risk Management frameworks, risk assessments, and standards compliance processes.

We bring a commercial mindset to the public sector, and our Quantity Surveying team plays a vital role in ensuring that every pound spent delivers real value for our residents and leaseholders. We put local people at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. Working together and in partnership with everyone that has an impact on the lives of our residents, we strive to learn from each other, and continually adapt. We're a local authority with a private sector mentality, and our Quantity Surveyor team add rigour to the process of procuring contractors and consultants to work for the residents and leaseholders. Your Next Role You'll be responsible for the commercial and cost management of a large-scale (£374M) capital housing investment programme, ensuring value for money, compliance, and high-quality delivery. This includes overseeing procurement, financial monitoring, contractor management, and supporting project teams from inception to completion. • Cost & Commercial Management: Oversee all financial aspects of planned works, including accurate valuation, cost control, and reporting., • Procurement Support: Assist with tendering, contract administration, and supplier performance monitoring., • Team Leadership: Line manage and develop junior commercial staff., • Stakeholder Collaboration: Work closely with procurement, operations, planning, and project management teams., • Risk & Value Management: Identify risks, analyse costs/benefits, and drive service improvements., • Contract Management: Prepare, review, and advise on contracts, claims, and variations., • Compliance: Ensure adherence to health & safety, financial, and contractual regulations. What You'll Need • Degree in Quantity Surveying., • MRICS (or working towards it)., • At least 5 years in cost management of large, complex programmes (preferably in housing or similar sectors)., • Experience with contract administration and EU procurement (desirable)., • Strong commercial awareness and attention to detail., • Excellent written and verbal communication., • Strong organisational and multitasking abilities., • Experience with financial systems (e.g., SAP) and IT., • Ability to lead, motivate, and develop a team., • Good judgement, decision-making, and a positive, proactive attitude., • Demonstrate productivity, ambition, collaboration, and enterprise., • Commitment to equal opportunities, customer care, and high-quality service delivery., • Leadership qualities: lead by example, motivate others, and drive continuous improvement. What you'll get in return: • Annual Leave: Generous leave entitlement, increasing with length of service., • Sick Pay: Enhanced sick pay provisions based on years of service., • Family Leave: Maternity, paternity, adoption, and shared parental leave with enhanced pay options., • Competitive Pay Scales, salaries are reviewed annually and progression through grades is based on performance and service., • Pension Scheme: Membership in the Local Government Pension Scheme (LGPS) which includes employer contributions and death-in-service benefits., • Interest-Free Travel Loans: For season tickets and commuting costs., • Purchase of Additional Leave: Option to buy extra annual leave., • Retail Discounts: Access to employee discount schemes., • Flexible Working: Support for hybrid and flexible work arrangements., • Training Opportunities: Access to professional development and career progression., • Performance Appraisals: Annual reviews to support growth and reward performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company I am working with a leading European financial institution offering global banking, investment, and asset management services. This company operates in over 50 different countries and provides services to individuals, businesses and governments. Your new role This is a great opportunity for someone that is looking to kick grow within a global business, with training and development provide this is an outstanding opportunity for a motivated and passionate early career health and safety professional. Please note for this role you have the option to work a 4 day working week Key Responsibilities • Assist in the smooth running of the Corporate H&S team and provide responsibility for the day-to-day planned activities and projects which are in progress., • Support the wider H&S team and other key stakeholders to ensure a culture of operational excellence and best practise health and safety across the portfolio., • Monitor the group's H&S email inbox and respond / escalate issues, ensuring a timely response to all internal and external requests through emails and phone calls., • Complete regular H&S compliance evaluations, inspections, and audits, record outputs to ensure compliance across the portfolio., • Prepare data for inclusion in management reports., • Ensure that compliance reports are provided for discussion at relevant committee and Corporate Board meetings., • Support any investigation of accidents, incidents, and near-miss events and share opportunities for improvement with key stakeholders., • Provide best-in-class customer service to internal and external customer base., • Ensure monthly meetings with Human Resources to assess new starters, leavers and risk assessment requirements., • Assist with reviewing risk management procedures and processes to effectively deliver strategies and KPIs relating to internal and external delivery., • Support the business on training competency framework and training matrix deliverables, facilitating any gap analysis with L&D., • Ensure compliance with all internal procedures and policies - e.g., Procurement, Finance, Compliance, etc., • NEBOSH General or equivalent (or working towards NEBOSH), • Experience of understanding health & safety legislation and statutory requirements, • Member of IOSH or equivalent professional body or working towards accreditation, • Display Screen Equipment Assessor - accredited qualification (desirable), • Health & Leisure benefits, • Private medical cover, • Generous annual leave + bank holidays (option to buy 5 additional days), • Generous pension contribution, • Wellbeing support, • Travel and retail discounts Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: On-site at our bakeries, and our team office in Shoreditch Salary: £38,000 Reports To: CEO & Operations Job Type: Full-Time Summary of role As our Product Quality & Training Manager, you will be the single source of truth for how Humble Crumble products are made and served. You’ll own all training materials, ensure managers are equipped to train their teams, and deliver specialist workshops where needed. You’ll also safeguard food quality and allergen compliance across all sites, ensuring consistency as we grow. This is a brand-new position created to invest in our people and their careers - an exciting opportunity for the right person to mould the role and make a lasting impact. It’s a super important role with direct influence on how our people learn, grow, and deliver excellence across all our bakeries. Our mission is to be the best dessert company in the world by providing the highest-quality product, exceptional customer service, and creating a positive work environment for our teams. Who we are Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always striving to be the best in our industry. We pride ourselves on focusing on one thing so that we can perfect it. We also believe deeply in investing in our people and the skills they develop in their careers with us. That’s why we’ve created this new role - to give our teams the best training, support, and opportunities to grow with the business. Who you are You’re a technically skilled baker with a strong understanding of food quality management and training. You are an excellent communicator - in person and virtually - able to inspire confidence in managers and team members alike. You’re highly organised but also creative, finding fun and engaging ways to deliver training. You’re proactive, confident leading teams, and able to translate technical expertise into accessible, effective guidance. You’re also comfortable creating professional, visually engaging training resources using tools like Canva or Adobe Express. Most importantly, you’re motivated by the chance to develop people and shape their skills and careers, knowing the impact this role will have across the business. Essential skills • Minimum 2 years in a commercial bakery or kitchen setting, • Strong technical baking skills and attention to detail, • Proven experience in food quality management or a product technical team, • Strong understanding of food safety systems, allergens, and traceability, • Level 2 Food Hygiene qualification, • Experience creating, maintaining, and delivering training materials, • Comfortable leading training sessions and presenting on camera, • Excellent communication (verbal, written, and virtual), • Highly organised with strong time management skills, • Creative approach to training design and delivery, • Confident using tools such as Canva or Adobe Express to create training content Desirable skills • Familiarity with costing, stock systems, shelf life testing, food labelling, and supplier management, • Confident using Google Sheets, • Experience working in a multi-site food business, • Level 3 Food Hygiene qualification Key responsibilities Training • Own and update all training materials for Humble Crumble, ensuring clarity and consistency., • Create professional, engaging training resources using software such as Canva or Adobe Express., • Train bakery managers on how to train their teams, supporting them in rolling out effective training on-site., • Deliver monthly in-person training sessions at each bakery, focused on the monthly special (created by the CEO) and any bakery specific training that is needed., • Run ad-hoc workshops — e.g. piping masterclasses, customer service training, or product presentation., • Ensure bakery managers are consistently using training materials and following best practices., • Support video-based training (YouTube/online guides) by presenting, demonstrating, or overseeing content creation. Quality Management • Be the single source of truth for how Humble Crumble products should be prepared and presented., • Conduct regular visits to bakeries to monitor product quality, taste and team execution., • Lead quarterly quality control seminars and train quality champions at each site., • Monitor and address recurring customer complaints linked to product quality., • Manage and update allergen information for all menu items, ensuring accuracy and compliance., • Maintain supplier specification sheets and allergen matrices, communicating updates to managers., • Test and evaluate products from new and current suppliers to ensure top product quality., • Arrange shelf life testing and maintain supporting documentation for audits., • Oversee compliant food labelling and packaging information for all retail products. Weekly work schedule • Monday to Friday role, with weekend work during key launches, events, or site specific needs., • Based primarily at Old Spitalfields Market and our team office, with monthly visits to each bakery., • Flexibility required during new bakery openings — this may involve staying near the new site for several weeks to train the full team on-site. New locations may be anywhere in the UK and could also include Europe or the US., • Balanced schedule of in-person training, quality checks, and administrative work. Benefits • A consistent work schedule (Monday–Friday, occasional weekends), • Access to unlimited CBT and therapy through our wellbeing provider, • Private healthcare (opt-in) after probation, • Free crumble, • 28 days holiday per year, including bank holidays, • Ongoing training and professional development To Apply Please email your CV, cover letter and bakery portfolio to: 📩

The Senior Audio-Visual Support Specialist will be client-focused, adept at professional communication, engagement, and collaboration with Technology managers, colleagues, clients, lawyers, and other business services teams. Technology at White & Case plays a significant role in enabling our lawyers

Do you enjoy providing a good level of customer service? Are you an empathetic person? Are you immediately available to commit to a 12 month temporary assignment with a leading organisation in the Watford area? Think Specialist Recruitment are delighted to be working with a long standing client, a

Customer Service Lead (Commercial Catering / Hospitality). Are you a customer service specialist with a maintenance background, looking to gain skills and hands-on experience in a range of different sectors including electrical, mechanical engineering, and plumbing?. You will be customer facing and

Are you technically minded and keen to start a career within a tech focused position? Do you have previous experience within customer service? Are you keen to join a company with a great culture and team environment? Think Specialist Recruitment are delighted to be working with a dynamic and success

Multilingual Customer Service Specialist - Spanish, Italian & English Location: Hybrid (Watford - 5-6 days/month in office) Salary: £28,000 - £30,000 Hours: 40 per week, Monday to Friday (1-hour lunch break) Are you fluent in French, Italian, and English? Do you thrive in a fast-paced,

Sales - Tender Repair Specialist The Sales Tender Repair Specialist is responsible in providing on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction. As Sales Tender Repair Specialist, you will be a part of

An Independent German Car Specialist the South London area is looking for a Service Advisor to join their stable and established team. Basic Salary £35k -£40K per annum * Bonus Scheme * Minimum 5 Years Experience as a Service Advisor * Must have great communication and customer

Build Your Career with CFS At Halfords Commercial Fleet Services (CFS), we keep the UK moving. As the UKs largest commercial tyre service provider, were proud to offer nationwide coverage, unrivalled expertise, and exciting career opportunities across our growing network. Who We Are CFS is part of the Halfords Group a household name in UK motoring. Formed through the integration of Lodge, McConechys, and Universal Tyres, along with specialist independent tyre services, weve built a business with true nationwide coverage and expertise. We provide: Full fleet management services for Truck, Car & Van, Agricultural, Industrial, Earthmover and Plant vehicles 24/7/365 Commercial Breakdown cover nationwide Mobile tyre replacement Fleet management packages tailored to maximise tyre life Flexible contracts fixed cost, PPK/PPM, or PAYG Electronic worksheets & fleet inspections for complete transparency Mobile commercial wheel alignment And we dont stop there our fleet of over 550 vehicles is fitted with the latest PTO compressor systems, digital inflators, tyre fitting machines and wheel balancers, ensuring our teams have the very best kit to deliver safe, efficient, and professional service every time. Why join us? Uncapped bonus scheme (including overtime & call-out rates) Fully equipped mobile role van, tools, and PPE provided Monday to Saturday (early Saturday finish at 12:00) Career growth & stability with the UKs largest SMR and tyre services business What youll do: Fit and repair a wide range of tyres (car, van, truck, agricultural, industrial, earthmover) roadside and depot-based Deliver exceptional service to every customer, every time Accurately complete all paperwork and electronic job sheets Why Work With Us? Joining CFS means becoming part of a team that values safety, skill, and service excellence. Whether on the road or in the depot, youll have the tools, training, and support to succeed. Paragraph for page Halfords Commercial Fleet Services employs over 800 colleagues across the business in a variety of roles. We recognise that our colleagues are the face of our Company and as such we understand that having a skilled and motivated workforce is crucial to our continued success. The Company is committed to encouraging training and development of all colleagues and we encourage internal promotion wherever possible. For those individuals who show enthusiasm and promise we offer a Management Training Scheme where colleagues can gain NVQs and on the job training to help further their careers. Our Commercial teams are fully trained to REACT and LCTT level with full certification and specialist training is provided to meet the needs of our customers and their fleets. We provide our colleagues with a competitive salary with bonus and out of hours call-outs and overtime where applicable. Access to our Company pension scheme, competitive holiday entitlement, profit related bonus scheme (where applicable), as well as a variety of colleague discounts and ongoing investment in training and development.

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth,.Desk based Loss Adjuster to join our specialist t

Join us as a Specialist Customer Care Advisor within one of the following business areas : Customer Due Diligence, Mandates, High Value Servicing, and the Expert support team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offe

Proud to be in partnership with John Lewis & Partners, M4 Specialist are currently recruiting for Permanent HGV Home Delivery Drivers to work in Park Royal. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. As a HGV driver you will be responsible for the delivery process and installation from a wide range of furnishings, white goods and sports equipment whilst maintaining John Lewiss excellent customer service standards. Pay 06:00 start - £17.99ph 10... JBLK1_UKTJ

Salary: £29,742 + Bonus + Excellent Benefits Driver LGV (C1) - Epsom, Surrey (KT19 9XS) - Plumb Centre So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a LGV Driver (C1) based in the Epsom, Surrey, you’ll be responsible for: * Driving a 7.5T lorry delivering plumbing and heating products to our customers (This will involve manual handling heavy stock including boilers, radiators, toilets and skinks) * Delivery region will cover Surrey to London and West Sussex * Carrying out roughly 2 - 12 deliveries a day to our customers which include building sites, social housing sites, private residences and commercial businesses * Ensuring all aspects of Health and Safety are adhered to, carrying out a daily check on the vehicle, equipment and load for which you have responsibility and reporting any defects * Providing excellent customer service at all times * Assisting in the warehouse once back from deliveries with unloading stock, picking & packing orders, stock checks and general tidying This role is a full time, permanent position working 40 hours a week Monday to Friday 06.00am - 3.00pm. And here’s what we’d like you to have: * Full UK Driving License and HGV Licence (Category C license) * Driver Qualification Card (CPC) * Digital Tachograph Card * Experience in driving a 7.5T Lorry * A track record of good customer service We look forward to receiving your application! #ACHS150

Salary: Competitive Salary + Bonus + Excellent Benefits Sales Advisor – Potters Bar - Climate Centre So, who are we? We are Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Sales Advisor based in our Potters Bar branch, you’ll be responsible for: * Serving customers on the trade counter by understanding their specific needs and providing product recommendations. * Responding to customer enquiries via phone & email promptly and courteously with a proactive attitude, along with general office duties. * Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard. This is a full-time permanent role working 40 hours per week, Monday to Friday, 07:30am - 16:30pm with 1hr break. No weekend work required. And here’s what we’d like you to have: * Sales or customer service experience * Dependable team player, prepared to support in all areas of the branch. * Eagerness to learn, with a positive and enthusiastic attitude. We look forward to receiving your application! #ACHS150

Salary: £29,742 + Bonus + Excellent Benefits Driver LGV (C1) - Epsom, Surrey (KT19 9XS) - Plumb Centre So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a LGV Driver (C1) based in the Epsom, Surrey, you’ll be responsible for: * Driving a 7.5T lorry delivering plumbing and heating products to our customers (This will involve manual handling heavy stock including boilers, radiators, toilets and skinks) * Delivery region will cover Surrey to London and West Sussex * Carrying out roughly 2 - 12 deliveries a day to our customers which include building sites, social housing sites, private residences and commercial businesses * Ensuring all aspects of Health and Safety are adhered to, carrying out a daily check on the vehicle, equipment and load for which you have responsibility and reporting any defects * Providing excellent customer service at all times * Assisting in the warehouse once back from deliveries with unloading stock, picking & packing orders, stock checks and general tidying This role is a full time, permanent position working 40 hours a week Monday to Friday 06.00am - 3.00pm. And here’s what we’d like you to have: * Full UK Driving License and HGV Licence (Category C license) * Driver Qualification Card (CPC) * Digital Tachograph Card * Experience in driving a 7.5T Lorry * A track record of good customer service We look forward to receiving your application! #ACHS150

Salary: £29,742 + Bonus + Excellent Benefits Driver LGV (C1) - Epsom, Surrey (KT19 9XS) - Plumb Centre So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a LGV Driver (C1) based in the Epsom, Surrey, you’ll be responsible for: * Driving a 7.5T lorry delivering plumbing and heating products to our customers (This will involve manual handling heavy stock including boilers, radiators, toilets and skinks) * Delivery region will cover Surrey to London and West Sussex * Carrying out roughly 2 - 12 deliveries a day to our customers which include building sites, social housing sites, private residences and commercial businesses * Ensuring all aspects of Health and Safety are adhered to, carrying out a daily check on the vehicle, equipment and load for which you have responsibility and reporting any defects * Providing excellent customer service at all times * Assisting in the warehouse once back from deliveries with unloading stock, picking & packing orders, stock checks and general tidying This role is a full time, permanent position working 40 hours a week Monday to Friday 06.00am - 3.00pm. And here’s what we’d like you to have: * Full UK Driving License and HGV Licence (Category C license) * Driver Qualification Card (CPC) * Digital Tachograph Card * Experience in driving a 7.5T Lorry * A track record of good customer service We look forward to receiving your application! #ACHS150

Salary: £29,742 + Bonus + Excellent Benefits Driver LGV (C1) - Epsom, Surrey (KT19 9XS) - Plumb Centre So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a LGV Driver (C1) based in the Epsom, Surrey, you’ll be responsible for: * Driving a 7.5T lorry delivering plumbing and heating products to our customers (This will involve manual handling heavy stock including boilers, radiators, toilets and skinks) * Delivery region will cover Surrey to London and West Sussex * Carrying out roughly 2 - 12 deliveries a day to our customers which include building sites, social housing sites, private residences and commercial businesses * Ensuring all aspects of Health and Safety are adhered to, carrying out a daily check on the vehicle, equipment and load for which you have responsibility and reporting any defects * Providing excellent customer service at all times * Assisting in the warehouse once back from deliveries with unloading stock, picking & packing orders, stock checks and general tidying This role is a full time, permanent position working 40 hours a week Monday to Friday 06.00am - 3.00pm. And here’s what we’d like you to have: * Full UK Driving License and HGV Licence (Category C license) * Driver Qualification Card (CPC) * Digital Tachograph Card * Experience in driving a 7.5T Lorry * A track record of good customer service We look forward to receiving your application! #ACHS150

Salary: Competitive Salary + Bonus + Excellent Benefits Sales Advisor – Potters Bar - Climate Centre So, who are we? We are Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Sales Advisor based in our Potters Bar branch, you’ll be responsible for: * Serving customers on the trade counter by understanding their specific needs and providing product recommendations. * Responding to customer enquiries via phone & email promptly and courteously with a proactive attitude, along with general office duties. * Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard. This is a full-time permanent role working 40 hours per week, Monday to Friday, 07:30am - 16:30pm with 1hr break. No weekend work required. And here’s what we’d like you to have: * Sales or customer service experience * Dependable team player, prepared to support in all areas of the branch. * Eagerness to learn, with a positive and enthusiastic attitude. We look forward to receiving your application! #ACHS150