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Customer support specialist jobs in United Kingdom

  • Nurse Case Manager
    Nurse Case Manager
    18 hours ago
    £30000–£34000 yearly
    Full-time
    London

    JOB TITLE Nurse Case Manager GENERAL SUMMARY As part of the case Management Team (CMT) as Nurse Case Manager (NCM) you will be responsible to support complex medical and surgical needs, offering the highest level of customer service and at the same time using your clinical nursing experience. You will talk to individuals, and their families over the phone and help them through their treatment plans, liaising with GPs, specialist consultants, hospitals, and other healthcare providers on a regular basis. As NCM you will work alongside a Case Management Assistant (CMA) in a collaborative manner to produce high quality outcomes. KEY RESPONSIBILITIES The diversity of the role includes but is not limited to: · Carrying out assessments on individuals to determine appropriate access to the correct care, treatment, and signposting in line with their healthcare needs. · Signposting to and explaining medical advice on current/ongoing conditions and treatment plans, referencing NICE and BMJ guidelines, and when necessary, liaising with our Medical Advisory Board. · Case/Claims Management from initial consultation to discharge, assessing each case considering medical, psychosocial, and emotional needs, available treatment facilities including recognised NHS centres of excellence, developing care plans, analysing costs and expected outcomes. · Compiling clinic letter style reports demonstrating key findings, recommendations, action plans and outcomes · Recording of all information and required note taking following all correspondence with patients and healthcare providers. · Manage a caseload, provide clinical surveillance over a broad specialty of cases, and provide ongoing case management by developing health plans accordingly to reflect different stages of a case. · Outcome reporting includes cost-benefit analysis, health status, and return to work status. · Gather individual patient feedback and format case studies to drive continuous improvement of service practices. PERSON SPECIFICATION · Passionate and enthusiastic currently UK Registered General Nurse with experience of working in a clinical setting. · Experienced and efficient with the use of all Microsoft Office applications. · Proven experience as an excellent communicator, including verbal and written communication and typing skills. · An understanding of the importance of equality, diversity and inclusion in the workplace, and a firm commitment to working in an inclusive manner · Works well in a collaborative environment with multiple teams, both clinical and non-clinical. · Excellent attention to detail, organisation, and prioritisation skills required to manage a wide range of cases. This fulltime role is a six-month temporary contract with a view to becoming permanent. This is a remote working position. Job Type: Full-time Pay: £30,000.00-£34,000.00 per year Experience: • Nursing: 3 years (required) Licence/Certification: • NMC (required) Work Location: Remote Application deadline: 20/12/2025

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  • Sales accounts and business development managers
    Sales accounts and business development managers
    16 days ago
    £52000–£57000 yearly
    Full-time
    London

    Company Overview: EPI Consultant Limited is a dynamic professional services firm located in London’s thriving business district at 30 Churchill Place. We provide innovative, customised consulting solutions that help clients navigate complex business challenges, protect their intellectual property, and achieve strategic objectives. Our services span legal, patent and copyright support, regulatory advisory, and specialist business consultancy designed to drive efficiency, growth, and long-term success. Guided by our mission to deliver continuous value and our vision to become a trusted strategic partner, we work closely with clients to provide insight-driven solutions that empower them to transform and grow their businesses. As we continue to expand, we are seeking ambitious, commercially minded Sales Accounts and Business Development Managers to join our team and contribute to our next phase of growth. Key Responsibilities: Manage a diverse portfolio of client accounts by proactively addressing any issues, delivering tailored professional solutions that meet each client’s unique needs, ensuring high satisfaction, fostering loyalty, and driving long-term business growth and engagement. Identify and target potential clients across legal, intellectual property, professional, and business support sectors, develop and execute strategic outreach plans, present compelling proposals, negotiate agreements, and generate consistent and sustainable revenue growth. Build deep understanding of client objectives and evolving business needs, provide consultative advice and customised solutions, maintain strong communication, and nurture long-term partnerships to secure repeat business and foster lasting strategic relationships. Collaborate closely with internal teams including operations, legal, technical, marketing, and business support to coordinate project execution, ensure timely and reliable delivery, maintain brand consistency, and optimise the overall client experience across all touchpoints. Conduct ongoing market research to monitor industry trends and competitive activities, analyse sales and business development data, identify gaps and new opportunities, and provide actionable, data-driven insights that inform and support senior management decision-making. We Offer: A competitive annual salary of £52,000–£57,000, reflecting the seniority and impact of the role. Opportunities for professional growth in a dynamic, fast-paced, and supportive environment. A central London office in the Canary Wharf, offering exposure to a diverse and multicultural community. The chance to join a dedicated team committed to excellence, innovation, and customer satisfaction.

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  • Business Development Manager
    Business Development Manager
    24 days ago
    £55200–£57000 yearly
    Full-time
    Borehamwood

    About Us Renuva Ltd is a London-based home renovation and construction company dedicated to transforming residential spaces through exceptional design, craftsmanship, and customer care. From kitchens and bathrooms to full home renovations, loft conversions, and extensions, we combine innovative design with technical excellence to deliver projects that go beyond renovation and redefine living. As a growing and ambitious company, we’re expanding our operations and client base across London and surrounding areas. We’re now seeking an experienced Business Development Manager to help shape our next phase of growth and strengthen our market presence within the home improvement and construction industry. About the Role We’re looking for a driven and strategic Business Development Manager who will take ownership of business growth initiatives, develop strong client relationships, and contribute to the company’s overall direction. The ideal candidate will have proven experience in business development and corporate management, ideally within the construction, property, or home renovation sectors, and a passion for delivering measurable results through smart strategy and client engagement. Key Responsibilities • Collaborate with senior management to define and expand the range of products and services offered., • Develop and execute effective business growth and sales strategies aligned with company goals., • Conduct market research, customer surveys, and competitor analysis to identify new opportunities., • Recruit, mentor, and train junior sales or marketing staff as needed., • Stay informed on industry trends, emerging technologies, and competitor activity., • Identify and pursue new business opportunities, partnerships, and B2B collaborations., • Prepare and present business proposals, sales forecasts, and marketing campaign plans., • Manage client relationships to ensure exceptional customer satisfaction and repeat business., • Participate in marketing, networking, and promotional events to represent Renuva., • Provide leadership and mentoring to junior staff or marketing assistants as required., • Work closely with management to enhance business processes across departments. Desirable Cross-Functional Experience Candidates with additional knowledge or qualifications in the following areas will have a strong advantage: Requirements • Proven track record as a Business Development Manager, Corporate Management, or Senior Sales/Marketing role., • Experience within construction, renovation, property, or related sectors preferred., • Excellent communication, negotiation, and relationship management skills., • Strong analytical and problem-solving ability., • Strategic thinker with a data-driven and results-focused mindset., • Capable of working independently and collaboratively., • Familiar with CRM software and business reporting tools., • Bachelor’s degree in Business, Marketing, or related discipline., • Must have the right to work in the UK. Benefits • Competitive annual salary (£55,200)., • Performance-based incentives and growth opportunities., • Collaborative, supportive working culture., • Opportunity to shape the future of a growing London-based brand., • Modern office in Borehamwood (North London), with hybrid flexibility for the right candidate. Why Join Renuva At Renuva, we believe that great spaces start with great people. Joining us means becoming part of a company that values innovation, transparency, and craftsmanship. You’ll work in an environment where your ideas are heard, your work is valued, and your professional growth is encouraged. This is an exciting opportunity to play a key role in our journey as we continue to expand and make a name as one of London’s trusted home renovation specialists. How to Apply If you’re a motivated, strategic, and results-oriented professional ready to take the next step in your career, we’d love to hear from you. Please apply with your CV and a short cover letter explaining how your skills can contribute to Renuva’s growth.

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  • Cleaning Operative
    Cleaning Operative
    26 days ago
    £12–£18 hourly
    Full-time
    London

    Locations: London & surrounding areas Job Type: Contract Salary: £12–£18 per hour (depending on experience) + bonuses About Us Solar Clean is a fast-growing solar panel cleaning company helping homeowners and businesses get the most out of their renewable energy. Clean panels mean better performance — and we take pride in delivering top-quality service that keeps our clients’ systems running efficiently. The Role We’re looking for motivated and reliable Cleaning Technicians to join our team. You’ll be responsible for cleaning residential and commercial solar panels using specialist equipment and safe working practices. Key Responsibilities: • Clean and maintain solar panels to a high standard, • Use water-fed pole systems and eco-friendly cleaning solutions, • Ensure all health and safety guidelines are followed, • Report completed jobs and any issues on site, • Provide excellent customer service and represent the company professionally Requirements: • Full UK driving licence, • Previous cleaning or maintenance experience, • Comfortable working at heights (training provided), • Reliable, punctual, and detail-oriented, • Physically fit and able to work outdoors in all weather conditions What We Offer: • Full training and PPE provided, • Competitive pay + performance bonuses, • Flexible working hours, • Opportunities for career progression, • Supportive, friendly team environment Join us in keeping solar energy clean, efficient, and sustainable! 🌞

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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    2 months ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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