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Customer support specialist jobs in United Kingdom

  • Business Support Host
    Business Support Host
    6 days ago
    £33750 yearly
    Full-time
    London

    Are you the person everyone can rely on? The one who notices what needs doing before anyone asks. The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem. If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you. At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces. We are looking for a Business Support Host to join our team at the Head Office of prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes. Why this role matters While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen. What you'll be doing No two days are quite the same, but your responsibilities will include: • Managing incoming and outgoing mail, parcels and courier services, • Supporting office logistics, workplace moves and operational projects, • Maintaining stationery and workplace supplies so teams always have what they need, • Managing employee locker allocation and administration, • Supporting meeting and event setups, • Assisting with facilities requests, contractor visits and workplace maintenance activities, • Completing regular workplace checks and proactively identifying opportunities for improvement, • Building trusted relationships with employees, suppliers and service partners, • Delivering every task with accuracy, professionalism and care What we're looking for We're far more interested in the person than a specific background. You'll be successful in this role if you are: • Conscientious and dependable, doing what you say you'll do, • Proactive and able to spot opportunities to improve things before issues arise, • Kind, approachable and naturally helpful, • Trustworthy and professional with excellent personal standards, • Comfortable building relationships with everyone, from senior leaders to frontline service partners, • Organised and able to manage multiple priorities effectively, • Flexible and willing to support wherever the operation needs you, • Proud of delivering work to a consistently high standard Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important. Why join Hestia? We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop. Benefits £33, 750 + client discretionary bonus 25 days annual leave Wellbeing benefits + healthcare cashback scheme Career development opportunities Supportive and inclusive culture The opportunity to work within a prestigious luxury brand environment Join us If you're someone who takes pride in doing the right thing, builds great relationships with ease, and enjoys being the person people can count on, we'd love to hear from you. Apply now and help us create a workplace where care and excellence meet.

    Immediate start!
    No experience
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  • Food & Beverage - Team Member
    Food & Beverage - Team Member
    7 days ago
    £13.55 hourly
    Full-time
    London

    As a member of our Food & Beverage team, you will be attentive to the guests’ needs from the moment they arrive, make recommendations and serve accurately and efficiently. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences. What You Will Do In This Splendid Role: You will be part of the Bar team supporting each other to consistently deliver memorable moments, create a warm and welcoming atmosphere for greater guest experience. Here’s what you will be expected to do: • Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations., • To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information., • To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate., • Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards., • Encourage the highest standards across all areas (customer service, hygiene, health and safety) What Makes You Splendid: We live by our values, and we’d love you to bring them to life every day: • Open - If you believe that great work starts with great relationships, you’ll feel right at home here., • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you., • Honest - You’ll be part of a team that believes in doing the right thing. We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels., • Life Assurance – Peace of mind for you and your loved ones., • Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - Auto enrolment into the company pension scheme., • Learning & Development - Opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

    No experience
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  • Senior Hairstylist/ Colorist
    Senior Hairstylist/ Colorist
    9 days ago
    £13.5–£17 hourly
    Full-time
    London

    OverviewWe are seeking an experienced Hair Stylist and Colour Specialist to join our dynamic team at Alicia Hair and Beauty Hammersmith.The ideal candidate will possess a passion for hair artistry, exceptional customer service skills, and a keen eye for colour techniques. This role offers an exciting opportunity to showcase your expertise in a professional environment dedicated to beauty and client satisfaction. Applicants should be motivated, creative, and committed to delivering outstanding results while fostering a welcoming atmosphere for clients.ResponsibilitiesProvide expert hair styling services, including cutting, colouring, and styling according to client preferences and current trends.Offer personalised colour consultations and execute colour treatments with precision.Maintain high standards of hygiene and cleanliness in the salon environment.Deliver excellent customer service by understanding client needs and advising on suitable hair care solutions.Manage appointment scheduling efficiently at the front desk, ensuring smooth daily operations.Mentor junior staff or apprentices where applicable, sharing knowledge and techniques to support their development.Assist with store management tasks as required, including stock replenishment and maintaining product displays.SkillsProven experience as a Hair Stylist with a strong portfolio of colour work and styling techniques.Proficiency in barbering is desirable but not essential.Excellent communication skills to engage effectively with clients and team members.Strong customer service orientation with the ability to build lasting client relationships.Organized with the ability to manage front desk responsibilities efficiently.Capable of mentoring junior staff or apprentices to foster growth within the team.Knowledge of store management practices and maintaining a welcoming salon environment.This position offers a vibrant work environment where creativity and professionalism are valued. We welcome passionate individuals eager to advance their careers in the beauty industry while delivering exceptional service to our clients.Job Types: Full-time, Part-time, Permanent Benefits:Employee discountProfit sharingStore discountWork Location: In person (W6 0SP)

    Immediate start!
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  • Workshop Manager
    Workshop Manager
    30 days ago
    £30000–£40000 yearly
    Full-time
    Chigwell

    Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

    Easy apply
  • Barista
    Barista
    1 month ago
    £12.71–£15 hourly
    Full-time
    London

    NOW HIRING – KABIRYS at Fitzrovia , London Global Street Food • Matcha • Specialty Coffee 📍 Kabirys – Fitzrovia, Central London Kabirys is an exciting new street food and specialty coffee concept inspired by the flavours of Asia and around the world. We are passionate about exceptional food, premium matcha, artistic coffee, and outstanding customer experiences. As we continue to grow, we’re looking for enthusiastic, energetic and passionate people who genuinely love food, drinks and hospitality. If you want to be part of something exciting from the very beginning, we’d love to hear from you. We’re especially interested in candidates with experience or heritage from: 🇰🇷 Korea • 🇯🇵 Japan • 🇲🇾 Malaysia • 🇮🇩 Indonesia • 🇸🇬 Singapore • 🇨🇳 China • 🇻🇳 Vietnam • 🇭🇰 Hong Kong OPEN POSITIONS 👨‍🍳 Asian Street Food Chef / Cook We’re looking for chefs who: ● Have a genuine passion for Asian and global street food ● Enjoy creating exciting, modern dishes ● Love experimenting with new flavours and menu development ● Take pride in consistency and quality ● Are eager to learn, grow and contribute new ideas ☕ Barista / Matcha Specialist We’re looking for people who: ● Love specialty coffee and premium matcha ● Can produce beautiful latte art and high-quality drinks ● Have excellent customer service skills ● Enjoy working in a fast-paced environment ● Have a passion for hospitality and creativity WHY JOIN KABIRYS? ✅ Competitive pay ✅ Staff meals ✅ Visa sponsorship available for suitable qualified candidates ✅ Career development and progression opportunities ✅ Work with a creative and supportive team ✅ Help shape an exciting new food and coffee brand At Kabirys, we believe everyone has something unique to offer. We encourage creativity, value your ideas, and provide opportunities to grow as we grow. If you’re passionate about food, coffee, matcha and delivering an unforgettable customer experience, we’d love to meet you. 📍 Location Kabirys Fitzrovia Central London Apply today

    Immediate start!
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  • Project Executive
    Project Executive
    1 month ago
    Full-time
    Pinner

    About the Company: PromoVeritas are the independent promotional verification specialists - we use our care, knowledge, expertise and passion for detail to ensure that all types of prize promotions via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their creative agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate. So, on a day to day basis we are busy advising and influencing the development of on pack offers, judging competitions, running prize draws, implementing ‘Willy Wonka’ style instant wins and overseeing voting for major TV shows. Our client base includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s and over 200 more with a large part of work coming from projects run overseas – 60+ countries in 2019 alone. Established in 2002, the company is based a 1-minute walk from the Tube station in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line. Due to continued expansion we are seeking to fill an important role in our Project Team. Key Responsibilities: • Provide administrative and project support to the wider Project Management team, assisting on larger campaigns and ensuring smooth day-to-day delivery, • Manage incoming communications from winners (phone and email), ensuring timely, professional responses in line with agreed processes, • Draft and manage winner communications (emails and call scripts), tailoring templates as required for approval, • Coordinate prize fulfilment, including packing and dispatch, and maintain accurate tracking and reporting of all winner activity, • Support research and logistics tasks such as sourcing prizes, booking travel and accommodation, and gathering supplier information, • Maintain accurate records, reporting and trackers to support project delivery and internal visibility, • Undertake small, low-risk campaigns independently, building experience and confidence, • Provide general administrative support to assist the team in the delivery of projects, • Support supplier sourcing by researching options, identifying best value, and assisting with cost negotiations where appropriate, • Support client management through day-to-day communications, responding to queries and maintaining a high standard of service, • Support the day-to-day running of the office through general administrative tasks (approx. 25% of the role), including stationery ordering, office upkeep and organisation Role Requirements: · Clear, understandable speaking voice. Native English standard language. · Accurate spelling and grammar. Clear understandable written communication skills. · Can use MS Word, Excel and Outlook with good keyboard skills · Good organisation and time management skills · Able to remain focused on completing responsibilities despite distractions, pressures or changes · A general can-do attitude, keen to make a difference to the Company · Customer / client focused · Good attention to detail - provides and accurate and consistent information · Commercial – awareness of costs and good negotiation skills Employee Benefits: · 23 days a year plus Bank holidays (increasing to 27 days with length of service) · Bonus day off for your birthday (after completion of probationary service) · Generous quarterly Bonus scheme- typical payouts of 10% of salary · Annual training grant · Private Health Scheme (contributory) · Regular company social events e.g. Crystal Maze experience and Henley Regatta If you meet the requirements for the role and are looking to join an innovative and rapidly growing business, then please apply now!

    Immediate start!
    No experience
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  • Mechanical Technician
    Mechanical Technician
    1 month ago
    Full-time
    Barking

    A13 Service Centre is a busy and fast-growing independent garage specializing in servicing, diagnostics, repairs, MOT preparation, and vehicle maintenance for a wide range of makes and models. Due to continued expansion, we are seeking an experienced Vehicle Technician or Specialist to join our professional workshop team. The ideal candidate will be confident in carrying out high-standard servicing, repairs, diagnostics, fault finding, and mechanical work. We are looking for an individual who takes pride in their workmanship, collaborates effectively within a team, and is committed to delivering excellent customer service. Responsibilities include: • Performing comprehensive vehicle servicing and repairs, • Conducting accurate diagnostic checks and fault finding, • Executing mechanical work to high quality standards, • Contributing to a professional and efficient workshop environment Requirements: • NVQ Level 3/4 in Vehicle Maintenance & Repair (or equivalent qualification), • Proven experience as a vehicle technician or mechanic, • Strong diagnostic and fault-finding capabilities, • Ability to work both independently and collaboratively within a team, • Full UK Driving Licence (preferred) What We Offer: • Competitive salary, commensurate with experience, • Full-time, permanent employment, • Opportunity for an immediate start, • Work in a modern workshop equipped with the latest diagnostic technology, • A friendly and supportive team environment, • Opportunities for ongoing training and career progression within a growing business If you are passionate about the motor trade and eager to contribute to a thriving independent garage, we encourage you to apply.

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  • Nail technician
    Nail technician
    1 month ago
    £13–£15 hourly
    Part-time
    Kensington Palace Gardens, Kensington and Chelsea

    Experienced Nail Technician (BIAB & Extensions Specialist) Full-Time / Part-Time Cool Creative Hair & Beauty | Kensington, London We are looking for a talented and passionate Nail Technician to join our friendly boutique salon in the heart of Kensington. Our salon has a loyal, established clientele who expect exceptional service and flawless results. We are seeking a nail technician who specialises in BIAB, gel extensions, nail tips, builder gel, infills, and nail art, with a real passion for creating beautiful nails. What we're looking for: • Experienced in BIAB (essential), • Skilled in gel extensions, nail tips, builder gel, infills, nail art, and natural nail care, • NVQ Level 2/3 (preferred), • Excellent customer service and fluent English, • Professional, reliable, and well-presented, • Able to produce high-quality work within appointment times, • A positive attitude and the ability to work well within a team, • Passionate about delivering an outstanding client experience What we offer: • Competitive hourly pay plus commission and generous tips, • A beautiful boutique salon in one of London's most prestigious locations, • Established and growing clientele, • Friendly, supportive team, • Opportunities for career development and continued training, • Full-time and part-time positions available, • Immediate start available If you are passionate about nails, take pride in your work, and are looking to join a busy, professional salon, we'd love to hear from you. Please send your CV, along with photos of your work or your Instagram portfolio,

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  • Beauty Therapist
    Beauty Therapist
    2 months ago
    Full-time
    London

    Beauty Therapists, Nail Technicians & Lash Artists Wanted | Kensington High Street, London, W8 | Sponsorship Available Join Our Brand-New Luxury Salon Luna Beauty & Lifestyle is a new premium beauty destination opening on Kensington High Street, and we're looking for talented beauty professionals to join our founding team. This is your opportunity to build your career in one of London's most prestigious locations, with excellent earning potential, a luxury working environment, and genuine long-term growth opportunities. We're Hiring • Nail Technicians, • Beauty Therapists, • Lash Technicians, • Brow Technicians, • Waxing Specialists, • Facialists, • Massage Therapists, • Makeup Artists, • Aesthetic Practitioners, • Hair Removal Specialists, • Other Qualified Beauty Professionals What We Offer ✔ Competitive salary ✔ Performance bonuses ✔ Prime Kensington High Street location ✔ Modern luxury salon environment ✔ Marketing and client booking support ✔ High footfall and affluent clientele ✔ Career progression opportunities ✔ Ongoing training and development opportunities ✔ Friendly and supportive team ✔ Skilled Worker Sponsorship available for suitable candidates Requirements • NVQ, VTCT, City & Guilds, ITEC, CIDESCO, CIBTAC, or equivalent recognised qualification, • Previous salon experience preferred, • Excellent customer service and communication skills, • Professional, reliable, and passionate about the beauty industry, • Ability to work in a fast-paced salon environment Why Join Luna? Be part of something exciting from the very beginning. As a founding team member, you'll have the opportunity to grow alongside the business, develop your skills, and build a rewarding career within a luxury salon located in one of London's most sought-after locations. We are looking for ambitious beauty professionals who take pride in their work and are committed to delivering exceptional client experiences. Apply Now Please send: • Your CV, • Relevant qualifications, • Portfolio, Instagram, or examples of your work (where applicable) Join Luna Beauty & Lifestyle and help us create one of Kensington's premier beauty destinations.

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  • Nail Technician
    Nail Technician
    2 months ago
    £13–£15 hourly
    Part-time
    London

    We are looking for a qualified nail artist to join us for pop-ups, market events, and future retail opportunities. This role is focused on providing professional press-on nail application services and giving customers a smooth, friendly, and high-quality experience. Role Responsibilities As our Nail Artist / Press-On Nail Application Specialist, you will be responsible for: • Applying press-on nails professionally and safely for customers, • Preparing the natural nails before application, including gentle buffing, cleaning, and cuticle care when needed, • Explaining aftercare advice clearly to customers, • Maintaining a clean, hygienic, and organised work area, • Following proper sanitation and hygiene standards at all times, • Supporting customers with questions about nail wear, removal, and reapplication, • Representing Enes.Studio in a friendly, professional, and approachable way, • Supporting the team during busy pop-ups, events, or retail periods Requirements We are looking for someone who: • Holds a recognised nail technician qualification or nail-related certificate, • Has experience with gel nails, manicures, or press-on nail application, • Understands basic nail health, hygiene, and safe application practices, • Is confident working with customers face-to-face, • Has a friendly, patient, and professional attitude, • Can work independently in a fast-paced pop-up or retail environment, • Is reliable, punctual, and detail-oriented, • Is available for weekend work, especially Fridays, Saturdays, and Sundays Nice to Have • Experience working at beauty events, salons, pop-ups, or retail spaces, • Knowledge of press-on nails, nail glue, sticky tabs, and UV gel stickers, • Ability to help with simple nail sizing consultations, • Interest in fashion, beauty, lifestyle, or independent brands What We Offer • Flexible freelance or part-time work, • Opportunity to work with a growing London-based nail brand, • Experience in pop-ups, markets, and retail events, • Friendly and creative working environment, • Potential for regular shifts as the brand grows How to Apply Please send us: • Your CV or a short introduction about yourself, • Photos of your nail work, if available, • Details of your nail qualification or certificate, • Your availability, especially for weekends, • Your expected hourly or day rate

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