Customer support specialist jobs in BirminghamCrear alertas

Clinical Specialist – Spinal Medical Devices (Birmingham/ Stoke-On-Trent)) Location: Field-based across the central region IQVIA is seeking a Clinical Specialist to support our client’s spinal medical devices across central England. This role involved clinical expertise working in operating theatres supporting surgical staff on the correct use of spinal products Why This Role? • Work closely with surgical teams in theatre, providing expert product support., • Deliver in-theatre support for spinal procedures, ensuring correct product usage., • Train and educate healthcare professionals on spinal products and surgical techniques., • Manage stock checks, timely deliveries, and provide exceptional customer service., • Organize educational meetings and training sessions for clinical staff., • Identify and convert business opportunities within key accounts., • Experience of working in a theatre environment is essential., • Experience in orthopedic is essential, • Experience in spinal surgery is preferred., • Clinical qualification (e.g., ODP, scrub practitioner, radiology, physiotherapy) or science degree., • Excellent communication and relationship-building skills., • Ability to work independently and as part of a team. What We Offer: • Competitive salary with bonus potential., • Life insurance/ Pension/ BUPA, • Company car or car allowance, reimbursed mileage., • A comprehensive benefits package., • Opportunity to work with cutting-edge medical technology., • Field-based flexibility across Yorkshire and North East. Please note: This role does not offer sponsorship. Keywords: Clinical Specialist, Spinal Devices, Orthopaedic Surgery, Theatre Support, Medical Sales, Field-Based Role, Medical Device Specialist.

Job Title: Hardware Design Engineer Salary: C£40k -£45k pa (DOE) plus excellent benefits package. Location: West Midlands Our Client: Our client is a genuine market leader and global supplier of specialist equipment, solutions and services, for the Police, Military, Government and Industrial sectors, with many years of experience. Specialising in the design and manufacture of communications accessories for all radio makes and models. Our client supply body-worn, mobile and static video surveillance equipment and offer installation services to all types of technical equipment into vehicles, both covertly and overtly. This service covers all the UK at our fully equipped installation workshop, or at the Customers premises. Our client works closely with Motorola as an Application Partner in both DIMETRA and MOTOTRBO systems. Teaming up with Motorola to produce solutions that support DMR and TETRA radio users, along with their diverse requirements across the globe, to ensure critical specialisms are fully supported for demanding roles. The company operates from a single site on the outskirts of Birmingham and is within walking distance of good transport links for airport, rail or local bus services in support of employee parking. The Role: The Technical Support team provides comprehensive assistance across multiple departments, including Production, Video Support, Specialist Vehicle Operations, and Sales. We are seeking a highly motivated Hardware Design Engineer who can take ownership of tasks involving product PCB redesign, issue resolution, and production support across a diverse range of products. Specific duties and responsibilities Schematic Design Ability to read and create schematic diagrams for company products. Fault Diagnosis Skilled in troubleshooting and repairing faults on products, using supporting documentation for items returned by customers or identified during production builds. Continuous Knowledge Development R&D Willingness to expand technical knowledge of company technologies, including research, component releases, and understanding radio systems to meet specific task requirements. Product Testing Comprehensive understanding of product functionality, associated radio connections, and correct testing procedures. Team Support Ability to provide assistance to any team member seeking help. If unsure, take ownership of the issue and escalate to the appropriate resource. Product Development & Future Technologies Contribute to product development initiatives and stay informed about emerging technologies relevant to the company’s offerings. The Candidate Electronics Expertise Prior experience in the electronics industry is essential, including the ability to diagnose faults, design & interpret schematics, and work down to component level. The role involves PCB-related tasks, such as schematic/circuit design as well as PCB layout. This will then bring the PCB to a complete assembly. Practical Skills Strong soldering skills are required, along with proficiency in using technical equipment such as multi-meters, oscilloscopes, signal generators, and PCB rework tools. Software Knowledge: o Jira o KiCAD (Mandatory) o Altium (Only for legacy PCB conversion to KiCAD) o Microsoft Office 365 Suite Communication Demonstrates strong communication skills within the team and across the company, providing support and collaboration when required. Problem Solving Proficient in diagnosing technical issues within product ranges by reviewing schematics or drawings, identifying faults, and coordinating corrective actions with the assembly team. Job-Specific Skills KiCAD knowledge is mandatory within this role. Innovation Collaborates within the Technical Support Department to discuss and refine product designs. A strong understanding of customer needs ensures products are optimized with features and capabilities that enhance the end-user experience. Organisation and Project Responsibility Takes pride and ownership in products developed by the team. In the event of faults or customer complaints, works proactively with the team to resolve issues and ensure product quality.

Job Title: Technical Support Engineer (Electronics) Salary: C£40k £45k pa(DOE) plus excellent benefits package. Location: West Midlands Our Client: Our client is a genuine market leader and global supplier of specialist equipment, solutions and services, for the Police, Military, Government and Industrial sectors, with many years of experience. Specialing in the design and manufacture of communications accessories for all radio makes and models. Our client supply body-worn, mobile and static video surveillance equipment and offer installation services to all types of technical equipment into vehicles, both covertly and overtly. This service covers all the UK at our fully equipped installation workshop, or at the Customers premises. Our client works closely with Motorola as an Application Partner in both DIMETRA and MOTOTRBO systems. Teaming up with Motorola to produce solutions that support DMR and TETRA radio users, along with their diverse requirements across the globe, to ensure critical specialisms are fully supported for demanding roles. The company operates from a single site on the outskirts of Birmingham and is within walking distance of good transport links for airport, rail or local bus services in support of employee parking. The Role: The Technical Support team provides comprehensive assistance across multiple departments, including Production, Video Support, Specialist Vehicle Operations, and Sales. They are seeking a highly motivated Electronics Engineer who can take ownership of tasks involving Schematic Design Ability to read and create schematic diagrams for company products. Fault Diagnosis Skilled in troubleshooting and repairing faults on products, using supporting documentation for items returned by customers or identified during production builds. Bespoke Assembly Capable of building custom products as required, utilizing company IT systems to access documented wiring diagrams and assembly processes. Continuous Knowledge Development R&D Willingness to expand technical knowledge of company technologies, including research, radio programming, and understanding radio systems to meet specific task requirements. Product Testing Comprehensive understanding of product functionality, associated radio connections, and correct testing procedures. Product Development & Future Technologies R&D Contribute to product development initiatives and stay informed about emerging technologies relevant to the company’s offerings for product redesign, issue resolution, and production support across a diverse range of products. Customer Focus (Internal and External) Ability to engage effectively with customers visiting the company, offering clear and accurate explanations of products and their functionality. The Candidate: Electronics Expertise Prior experience in the electronics industry is essential, including the ability to diagnose faults, interpret schematics, and work down to component level. The role involves not only PCB-related tasks but also working with cabling, including termination and product assembly. Practical Skills Strong soldering skills are required, along with proficiency in using technical equipment such as multi-meters, oscilloscopes, signal generators, and PCB rework tools. Software Knowledge (Preferred, training provided): o Jira o KiCAD Microsoft Office 365 Suite

Account Executive Midlands £30,000 + Car Allowance/Travel Expenses + Bonus A leading specialist drinks wholesaler within the UK on-trade sector is expanding its presence across London. As part of this growth, there is an opportunity for an account executive to play a key role in supporting existing customer relationships while helping to identify and develop new business opportunities. This is an ideal role for someone early in their sales career who’s passionate about the drinks industry, enjoys building rapport, and thrives in a fast-paced environment. The Role: • Support account managers in managing a portfolio of on-trade customers, • Build strong relationships with bar managers, venue owners, and hospitality teams, • Assist with order processing, stock queries, and day-to-day customer service, • Identify upsell and cross-sell opportunities across our drinks portfolio, • Conduct regular check-ins with customers to ensure satisfaction and resolve issues, • Help prepare sales proposals, pricing information, and promotional materials, • Support the execution of promotions, tastings, and brand activations, • Collaborate with logistics and warehouse teams to ensure smooth deliveries About You: • Previous experience in sales or hospitality, • A genuine interest in the progressing with a career drinks industry, • Strong communication and relationship-building skills, • A proactive, positive attitude with a willingness to learn, • Good organisational skills and attention to detail, • Full UK driving licence If this role sounds like the perfect fit for you, I’d love to hear from you! The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you’re interested in finding out more about our available opportunities or how we can help further your career, please contact us today. 📩 📞07537163602

End User Hardware Sales Specialist – Existing Customers Location: Hybrid with home working – Solihull M42 Corridor, Commutable from Birmingham, Sutton Coldfield, Redditch, Coventry and Warwickshire (Circa 2 days office based after initial training period) Salary: £30,000 – £32,000 + Commission - OTE £45-50K + Full Benefits Applause IT are looking for a driven End User Hardware Specialist to join a growing specialist sales team at one of the biggest IT VARs in the UK. You’ll be working with over 4,000 existing mid-market customers across a wide range of industries, providing expert advice and solutions on end user hardware, licensing, and peripherals. This is an excellent opportunity for someone looking to progress their sales career within the fast-moving IT and cyber security industry. You’ll build strong relationships, proactively contact existing customers, and support them in selecting the best technology solutions for their business – all while hitting sales targets and enjoying uncapped commission. What You’ll Be Doing • Achieving monthly sales targets through proactive customer engagement., • Building and maintaining strong customer relationships., • Advising on hardware, licensing, and end user solutions., • Responding to customer queries and preparing accurate quotations., • Identifying and sharing sales opportunities across specialist teams., • You will be working alongside other experienced Account Managers and Product Specialists to ensure both the retention and growth of our existing customer base., • Keeping up to date with emerging technologies and product developments., • Proven track record of success in a targeted sales environment., • Experience in IT sales and/or an IT-related qualification., • Must have strong knowledge of current laptop technology., • Strong communication and relationship-building skills., • Customer-first mindset with excellent service delivery., • Competitive base salary (£30–32k DOE) + Strong OTE circa £45-50K, • Hybrid working – typically 1–2 days per week in the Solihull office., • Ongoing training, coaching, and development opportunities., • Clear career progression pathways., • Collaborative and supportive team culture.

Territory Manager | Medical Devices (Surgical) West Midlands This is an exciting opportunity to join a leading supplier of medical and surgical devices with a reputation for high-quality products and excellence in customer service. This Territory Manager role would be ideal for someone with clinical experience, and commercial acumen looking to transition or further develop within medical device sales whilst making a meaningful impact on patient care. Company Overview: Our client is a trusted provider of medical and surgical solutions supporting healthcare professionals in delivering best practice to patients. With a commitment to service and quality, they focus on empowering healthcare teams through effective product solutions, training, and clinical support. • Well-established company with a strong product portfolio, • Collaborative, supportive team environment, • Opportunity to specialise within a focused clinical area, • Competitive salary + commission + company car Job Overview: As a Territory Manager, you will focus on maximising and promoting sales across your territory through face-to-face engagement, using alternative modes of communication where appropriate. You will be confident in supporting clinical procedures, delivering product training, and providing in-case support to healthcare professionals, ensuring the highest standards of product use and patient care. Key Responsibilities: • Maintain and grow existing business to achieve sales targets, • Support customers through training and in-case support to ensure effective product use, • Develop in-depth knowledge of your clinical area and product portfolio to be seen as a trusted clinical partner, • Provide technical guidance and clinical advice on correct product use within clinical settings, • Build and maintain strong relationships across your territory, developing stakeholders through an “inch wide, mile deep” approach, • Deliver high-quality product training to end users and supporting staff through practical sessions and presentations To be successful: • We are looking for a motivated, commercially-minded sales specialist with a passion for supporting healthcare teams and driving the adoption of high-quality medical solutions., • Solid expertise selling medical devices within a surgical setting, • Accustomed to managing growing a territory through strategic account development, • Clinical experience ideally within Radiology (e.g., ex-Radiographer or Nurse) would be a bonus but not essential, • Confident communicator, skilled at asking questions and identifying customer needs, • Able to create and implement business plans to develop accounts and meet objectives, • Tenacious, proactive, and self-motivated in seeking new business opportunities, • Full UK driving licence How to apply: If you like the sound of this Territory Manager opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please apply now via the website or contact Alice Smith to find out more.

Freelance Regulatory Specialist- 12 month contract I’m partnering with a fast‑growing organisation operating at the intersection of regulatory affairs and technology. They are seeking a Regulatory Affairs professional who is interested in taking their expertise in a new, forward‑looking direction. If you come from Pharmaceuticals, Medical Devices, or Biotech and you’re curious about working in a more innovative, cross‑sector, automation‑focused environment, this could be a strong next step in your career. The Opportunity This position goes beyond the traditional in‑house regulatory pathway. Rather than overseeing compliance for a single manufacturer, you will apply your regulatory expertise to help develop technology‑driven compliance solutions that support a wide range of regulated industries. You will work closely with product and technology teams to translate regulatory requirements into structured, automated logic that drives an advanced compliance platform. Key Responsibilities • Maintain and expand regulatory intelligence systems across multiple sectors, • Translate regulatory requirements into workflows, automation logic, and structured rules, • Contribute to cross‑sector projects spanning pharmaceuticals, medical devices, cosmetics, chemicals, Bio tech, • Ensure regulatory content remains accurate, current, and aligned with market requirements, • Act as a subject‑matter expert through content development, webinars, and customer‑facing engagement Ideal Profile • Background in Regulatory Affairs or Compliance within Pharmaceuticals or Medical Devices, • Comfortable navigating diverse product categories and regulatory frameworks, • Strong ability to digest and interpret new regulations and scientific topics quickly, • Analytical mindset with strong Excel proficiency, • Confident communicator who enjoys external engagement, • Interest in technology, automation, and process‑driven solutions What’s in It for You • Opportunity to transition from executing compliance to shaping how it is delivered at scale, • Exposure to a wide range of global markets and regulatory environments, • Collaboration with senior leaders in a fast‑growing, innovation‑focused organisation, • Competitive package and long‑term progression opportunities, • Hybrid working model Either apply here or email me your CV directly to

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our engineering organisation to meet that demand. Our engineering team includes experienced software engineers and PhD-level AI specialists, with strong ties to the University of Edinburgh, giving you access to exceptional expertise and opportunities for continuous learning as part of the day-to-day work. The Role As a Software Engineer at Aveni, you’ll be responsible for building and scaling the products that sit on top of FinLLM (the UK's first LLM for the Financial Services industry) and other LLMs, enabling financial institutions to adopt AI safely and effectively. You won’t be expected to build or train the LLMs themselves, instead you’ll be engineering the platforms, services, user interfaces and integrations that bring those models to life in the hands of advisers, analysts and banking teams. Your work will focus on: • Designing and implementing robust event-driven microservices and APIs, • Building scalable, cloud-native systems on AWS, • Developing modern, responsive React front-ends, • Integrating LLM-powered capabilities into real-world workflows, • Collaborating closely with product and AI specialists to turn ideas into reliable, customer-ready features What you’ll be working with You should be comfortable with most of our core technologies: • Node.js and TypeScript, • React and modern front-end tooling, • AWS (e.g., Lambda, ECS/Fargate, API Gateway, SQS/SNS, DynamoDB, RDS), • NestJS or equivalent back-end frameworks, • Microservices and event-driven architectures We also actively embrace AI coding assistants (such as Claude Code) to speed up development, improve code quality and reduce repetitive work — and we encourage engineers to use these tools effectively. What we’re looking for: • Experience building production systems using Node.js / TypeScript, • Hands-on experience developing UIs with React, • Solid understanding of cloud-native engineering on AWS, • Experience with microservices, messaging patterns and distributed systems, • A commitment to clean code, testing, observability and operational excellence, • A proactive and motivated mindset — someone who wants to build, ship and iterate quickly, • Interest in AI-powered products and a drive to learn Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI! What we offer: • A collaborative and innovative work environment, • Career growth opportunities towards Technical Lead and beyond, • Exposure to cutting-edge AI-first engineering practices, • 34 days holiday plus your birthday off, • Share options, • Remote and flexible working, • Life insurance, • Income protection, • Private health care, • Eyecare, • On-going career development and training, • Freebies and discounts, • Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counseling and emotional support), • Cycle to work scheme, • Pension scheme (employer contribution matched up to 5%) We’re a remote-first company across the UK, with regular off-sites and in-person gatherings that are always fun, motivating and team-focused. If you want to build high-impact technology at the frontier of applied AI and help bring new products and intelligent agents to market, you’ll thrive here.

Are you an experienced Dental/Decon Field Service Engineer looking for a new opportunity. We are recruiting multiple field service engineers throughout the UK with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers and carry out reactive, planned, or installation projects at practices when required. You will be provided you with a van, tool kit and your own scheduler to ensure your diary is both efficient and consistent. Duties & Responsibilities • Deliver, install and validate new equipment., • Carry out scheduled maintenance, site surveys and advise the customer of any additional costs incurred., • Attend breakdowns and resolve to completion of repair., • Provide technical assistance to customers, office staff and fellow engineers., • Accurately record data and complete internal/customer reports via an IT Tablet., • Assist customers with advice in all areas of engineering, equipment performance and regulatory compliance., • Promote equipment sales and contract consolidation options available to the customer. What we offer our Engineers: • Discretionary company performance related bonus., • Comprehensive discount portal including gym memberships, shopping savings and days out., • SmartPay loan scheme - with the added bonus of no interest being applied., • Cycle2Work scheme., • Enhanced holiday entitlement – 33 days in total, including bank holidays., • Ability to purchase additional annual leave., • Additional day off to celebrate your BIRTHDAY!, • Company Pension scheme., • Dental Plan., • Company sick pay, life assurance, and enhanced maternity/paternity pay., • Eye test vouchers., • Mental health support services and a virtual GP service. Who are Dental Directory? Dental Directory offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our Engineering team is full of energy, with a passion for what they do and have the maintain high standard of customer service so it is vital and you have the same values.

Service Engineer Hybrid – UK Travel £45,000 + Car + Bonus T2M Resourcing are supporting a specialist engineering business to recruit a new Service Engineer to complete both service and maintenance as well as installation and commissioning of industrial machinery. This will cover a broad multi-discipline engineering requirement of electrical, mechanical, hydraulic, pneumatic, and PLC software knowledge. Working with manufacturing clients across the UK, they have a strong reputation for delivering a high level of service to ensure client sites can run successfully. The Service Engineer role will support a range of customers across automotive, aerospace, and power generation sectors. Key duties of a Service Engineer: • Installation and commissioning of new equipment on site for customers., • Service, maintenance, and repair of existing machinery., • Representing the business to customers and providing advice/support., • Submitting reports and documentation on service visits., • Ensuring spares and tools are maintained at appropriate levels., • Carrying out all work in line with business and customer H&S. Requirements to be successful as a Service Engineer: • Servicing and maintenance experience of electrical, mechanical, hydraulic, pneumatic, and PLC software issues., • Proven in delivering installation and commissioning of industrial machinery., • Previously attended customer sites or worked in automotive/aerospace facilities., • Full UK Driving License, • Clear and confident when communicating with customers and colleagues., • Strong problem solving skills., • A true professional and able to represent a business as an excellence champion. This will be a hybrid role with travel to customer sites regularly as well as the Headquarters in Warwick. A full UK driving license is essential for this position. Due to a high number of applicants, we cannot guarantee a response to all candidates; if you have not heard within 14 days then unfortunately you have not been successful.

Commissioning Manager Electrical, Controls & Hazardous Area Systems Location: Chichester (office & workshop based) + UK & occasional international travel Salary: £55 £70,000 DOE + car allowance + bonus Type: Permanent, full-time The Opportunity This is a senior, hands-on Commissioning Manager role within a specialist engineering business delivering complex electrical, control and fluid-handling systems into hazardous, regulated environments. You’ll take full ownership of commissioning activities, from FAT involvement through to site execution, handover, and client acceptance, working closely with engineering, projects, service, and commercial teams. Around 60% of your time will be based in Chichester (office, workshop, testing), with the remaining 40% on customer sites across the UK and occasional international travel. As such, this role suits someone within approximately one hour’s commute of Chichester who enjoys a mix of base work and site delivery. This is not a desk-only role. It’s a position for someone who enjoys technical accountability, problem-solving, and being the person others rely on when systems need to work first time. What You’ll Be Responsible For • Leading and executing commissioning activities across electrical, control, hydraulic and process systems, • Supporting and participating in FATs, SATs, site commissioning and final handover, • Planning commissioning strategies, resources and schedules across multiple projects, • Acting as the technical authority during commissioning phases, resolving issues on site, • Producing and managing SAT documentation, RAMS, handover packs and acceptance sign-off, • Supporting sales and projects with technical input, estimates and commissioning strategy, • Providing escalation-level technical support to service teams (PLC, instrumentation, controls), • Coordinating internal engineers and subcontractors during commissioning activities, • Championing safety, quality and environmental standards at all times What We’re Looking For You’ll be an experienced commissioning professional who is comfortable working in safety-critical environments and taking responsibility for delivery. This role would suit someone with significant industry experience who is comfortable leading commissioning activities rather than just supporting them. Essential experience: • Strong understanding of electrical control systems, • Strong understanding of hydraulic control systems, • Hands-on experience with PLC and HMI programming, • Experience commissioning systems in industrial or regulated environments, • Confident fault-finding capability, • Full UK driving licence Highly desirable: • Experience working in ATEX / hazardous area environments, • Experience with Accuload, Multiload or Contrec load computers, • Experience commissioning high-pressure systems, • Strong documentation discipline (SATs, RAMS, handover packs), • Ability to read and interpret P&ID drawings Why This Role Stands Out • Senior-level technical ownership, not just supervision, • Visible, valued role within project delivery, • Strong mix of office, workshop and site work, • Opportunity to influence commissioning standards and approach, • Exposure to complex, real-world engineering challenges, • Clear trust placed in your technical judgement Interested? If you’re an experienced Commissioning Manager or Senior Commissioning Engineer ready to step into a role with real responsibility and technical credibility, we’d like to hear from you.

Field Service Engineer / Maintenance Technician - Industrial Automation Do you enjoy the practical hands-on elements of engineering and have the desire to work on industry-leading, highly complex automation equipment? Ready for your calling? This specialist equipment manufacturer is searching for a well-rounded Field Service Engineer / Service Technician to support their pharmaceutical customers in the UK with a focus on South. Why This Company? This leading industrial automation manufacturer has grown 20% over the past 12 months and in line with the acquisition of new customers and to ensure continued world class service they now wish to expand their service team in the UK. Operating in rapidly expanding markets such as pharmaceuticals and recognised for offering some of the industry’s most advanced production equipment, they pride themselves on their detailed attention to customer needs and dedication to the highest standards of performance and quality. Rewards & Benefits • £45K – £55K Basic (dependent on experience), • Company Car, • Private Healthcare, • 4 x Life Assurance, • 5% Matched Pension, • Company Credit Card (Travel Expenses), • Overtime (1.25x paid on any hours worked above contracted 39 hours per week), • 25 Days Holiday + Bank Holidays About The Role As a Field Service Engineer / Service Technician you will work from a home office and be responsible for: • Operating in an 80% mechanical and 20% electrical role., • Working within a service engineering team supporting pharmaceutical manufacturers in the UK with a particular focus on the South., • Attending a low number of customer calls as each case can be extremely complicated and time consuming., • On rare occasions operating as part of an installation team to complete new equipment installations, commissioning and user training., • Working to preventative maintenance and installation work which is often booked 2-3 months in advance, whilst also reacting to more pressing breakdowns and repairs., • Working with the engineering planner to coordinate activities and movements., • Conducting routine service and calibration work, alongside more reactive maintenance, including fault finding, problem resolution and repair., • Completing service visit reports. About You The ideal candidate will possess at least 2 years of service engineering / technician experience, gained working on complex automated pharmaceutical equipment, including robotics, production/processing, materials handling, packaging and filling machinery. Candidates must speak fluent English and be multiskilled with a mechanical focus. You must be comfortable travelling in the UK and spending nights away from home when needed. A degree level education is beneficial, but not essential. It is, however, essential you have a logical and methodical approach to finding faults and be comfortable working on high value automated machinery. A valid local driving license is required, as is the right to work in the UK. My client doesn’t offer sponsorship. Interested in this role? Here’s what happens next… Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days. Thank you for taking the time to read about this opportunity. We look forward to hearing from you, Team Mase. Job Ref: 162-3773-LI Field Service Engineer / Maintenance Technician Location: Ideally South UK or Midlands – Berkshire, Buckinghamshire, Oxfordshire, Gloucestershire, Avon, Wiltshire, Hampshire, Surrey, Northampton, Birmingham, Bedfordshire, East/West Sussex Keywords: Service Engineer, Field Engineer, Senior Engineer, Technical Support Engineer, Customer Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Field Technician, Service Technician, Senior Technician, Support Technician, Installation Technician, Engineering, Mechanical Engineering, Mechanical Components, Electrical Engineering, Electronic Engineering, Mechatronic, Industrial Automation, Robotics, Conveyors, End of Line Production Equipment, Food Processing Machinery, Pharmaceutical Automation, Pharmaceuticals, Tablet Counters, Tablet Press, Liquid Filling, Automated Robotics, Cleanroom, Sterile, Centrifuge, Capital Equipment

Position: Industrial Refrigeration Design Engineer Contract: Permanent, Full Time Location: Remote - Based anywhere in the UK (Head office is based in Leicestershire) Salary: circa £75K plus company car or cash allowance & benefits & performance bonus Industry: Industrial Cooling & Refrigeration PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK with headquarters based in Leicestershire. Due to team expansion and winning new projects, we are seeking an Industrial Design Engineer with a background in Ammonia, CO2 Systems, Industrial Cooling Technologies &/or Industrial Refrigeration to support business requirements and oversee key projects. This is a remote working role with occasional attendance at the Leicester office will be required as will site visits and site surveys. Job Purpose To design and propose industrial and commercial project to customer and legislative specific requirements. To create a design from an initial brief and/or drawing to specific customer specifications, whilst adhering to the latest company and industry standards. Principal Responsibilities: Service: • Carry out site surveys where required, • Generate and update enquiry bank, • Attend customer scoping and design meetings where required, • Produce initial outline design/scope, • Produce Design File (electronic or hard copy) in line with ISO 9001 standard, • Produce detailed design, consisting of but not limited to: Cold room heat load calculation, cabinet heat load calculations, produce engineering sheets and pipework isometric drawings, equipment selections and pipe work sizing, • Produce supplier/sub-contractor enquiries for quotations, • Produce data for Design of Contracts project handover including: Equipment/supplier/sub-contractor procurement schedule, identify PED category of system and inform compliance team if CAT 4, calculate system refrigerant charge, produce high level program of works and high level phasing if required, • Raise Contract Approval Form to enable project to be booked on system, • Order any long lead time items to ensure project meets program, • Mark up drawings and issue to CAD department to produce, • Attend site at least once during project installation period, to carry out design review, • Assist PM with project shutdowns, • Maintain excellent service levels at all times, ensuring a “first Class” service to all customers, • Take on projects as and when required and see them through to successful completion Financial: • Produce estimates in line with customer budgets and to agreed company margins, • Produce formal scope of works and formal quotations, • Assist CM with project variation design and costs, • All contracts over £500k to have contract/design review with senior member of staff, • To prepare quotations (once the design is complete) to meet both the customer budgetary demands and the company’s target margins., • To identify means of generating extra revenue through new initiatives (forward thinking) People: • One to one session with line manager once a quarter, • To treat other colleagues, managers, customers and other stakeholders equally and with courtesy and respect at all times, • Where possible - to assist others with tasks that may be outside of the scope of your role, • To assist with coaching other colleagues/managers, for cross training purposed in your area of expertise Compliance: • Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times, • Inform the relevant Manager of non-conformances and ensure that corrective action is taken, • Ensure compliance with all procedures throughout within your remit, • Produce Design File (electronic or hard copy) in line with ISO 9001 standard, • To ensure Refrigeration industry codes and standards are upheld, • To comply with environmental policies and putting forward new ideas for improving environmental efficiencies., • Adhere to Group H&S procedures with due regard for business constraints and efficiency Person Specification: • Ability to be customer focused, • Ability to demonstrate a high level of financial awareness, • Ability to adhere to design standards, • Ability to adhere to company vision and values, • Have excellent team working skills and ability to use own initiative, • Be able to work to stringent deadlines, • Willingness to share knowledge and best practice models, • Willingness to develop own skills and experience through learning interventions, • Have a flexible approach to work, • Be able to communicate to the highest level, • Be able to adapt positively to change, • Ability to strive to meet objectives, • Ability to work within a diverse and fast paced environment, • Have knowledge of Microsoft packages and in house systems (if required), • A background in industrial / commercial environments would be advantageous., • Full, clean, UK driving license

International Electrical Engineer Location: UK-based (with extensive international travel) Reporting to: International Service Manager Salary: £45,000 + overtime (paid at 1.5x / 2x) Position Overview The Field Service Technician is responsible for providing depot repair, field service, and technical support for standard and specialist PAGA and communications systems to both internal and external customers. This role combines hands-on field work, bench repair, and telephone-based technical support, with a strong focus on troubleshooting and resolving customer issues efficiently and professionally. Reporting to the International Service Manager, the Field Service Technician will act as a key point of contact for customer technical support requests, liaising with internal departments to investigate, diagnose, and resolve issues in a timely and satisfactory manner. The role involves a significant amount of international travel, including offshore locations. Travel assignments may be up to 6 weeks at a time, followed by 2 weeks’ break between rotations. The successful candidate must also be willing and able to obtain a USA visa for training purposes when required. Key Duties & Responsibilities • Provide field service support at domestic and international customer locations for PAGA and communications equipment, • Perform system-level troubleshooting and fault diagnosis, • Carry out network configuration changes and network troubleshooting, • Develop and maintain a strong working knowledge of all relevant product lines, • Verify and troubleshoot equipment installations in the field, working directly with customers, • Provide depot-based repair services as required, • Deliver technical support via telephone to customers and internal sales teams, • Maintain detailed service notes and log customer issues accurately within the service database, • Ensure all Health & Safety procedures are followed, including completing risk assessments for every trip and uploading documentation to the service database, • Complete service summary reports and obtain customer sign-off before leaving site, • Communicate and formally escalate customer or product-related issues when necessary, • Follow established procedures for time recording and customer invoicing, • Carry out any other duties reasonably assigned Skills, Education & Experience • Empathetic, analytical, and solutions-focused approach to problem solving, • Qualification in Electronics or Electrical Engineering (or equivalent), • Strong understanding of PAGA systems in both onshore and offshore environments, • Proven knowledge of VoIP products and network-based system setup, • Minimum of 2 years’ experience in IT networking, including network integration, • High level of computer literacy, • Excellent verbal and written communication skills, • Strong telephone manner with confidence engaging directly with customers, • Ability to read and interpret wiring diagrams and schematic drawings, • Calm and professional communication style, particularly in high-pressure situations, • Full, valid driving licence, • Willingness and ability to travel domestically and internationally on rotations of up to 6 weeks on / 2 weeks off, • Ability to obtain and maintain onshore and offshore certifications and relevant medical certification

Field Service Engineer Medical Devices Established over 35 years with a reputation for excellent customer service and support this is a fantastic opportunity to join a leading manufacturer of capital equipment used to ensure medical / surgical products are effectively decontaminated / sterilised ensuring patient safety. £35-40k Base Salary (Depending on qualifications and experience)/ Company bonus and excellent package including car pr van and all expenses / corporate benefits. Strong career progression pathway and ability to earn more once established in the business. Usual hours Monday – Friday 45 hour week with the option for overtime. You will be asked to be available for a minimum of 4 weekends throughout the year but can work more if desired. Area 1 - South West / Central UK – ideal base Bristol, Worcester, Swindon Area 2 - East Sussex, Eastbourne, Bexhill, Brighton running to Crawley in the north. This role focuses on the following product portfolio - market leading range of capital equipment and consumables that sterilise / decontaminate endoscopes after patient use. You will be working in public and private hospitals… Role – The Field Based Engineer will be responsible for the planned maintenance, breakdown / emergency repair and validation service visits across their region. They will have work allocated two weeks in advance to ensure a workable diary and be fully supported by an internal scheduling team. Applicant. The key characteristics needed are a fantastic attitude, strong communication skills and a genuine hunger to work in a strong supportive team environment. We are seeking can do, will do characters who own and solve problems. Experience required. • Individuals with Field Service experience within the endoscopy decontamination space are appreciated., • Candidates who are experienced field service engineers from the medical device or associated markets are also of huge interest (life science etc) Must have qualifications. • Level 3 BTEC or NVQ needed., • Driving license Progress Sales Recruitment is a specialist sales only medical recruitment consultancy dedicated to offering client and applicants alike the highest levels of service. With over 8 years experience in recruitment we specialise in the following areas of work - Nurse Advisers, Clinical Specialists, Theatre Sales Specialists, Sales Executives, Business Development Managers, Team Leaders, Sales Managers, Sales Directors and all other sales focused roles within the medical sector. Our core therapy areas include Vascular, Endoscopy, Urology, Neurology, ENT, Infection Control, Anaesthesia, Blood Products, Diathermy, Infusion, Orthopaedics, Surgical Instruments and all PCT, Primary, Secondary, Theatre and Rehabilitation products.

ABOUT US ___, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data. Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively. THE ROLE The Principal SRE – Azure Specialist will drive the design and implementation of automation, observability, and operational excellence within Syniti’s Microsoft Azure-hosted runtime environments. This role will focus on architecting and deploying globally scalable, regionally compliant (Cyber Essentials+, SecNumCloud), zero trust architectures. This engineer will lead the technical project to port Syniti’s SaaS architecture and services from AWS to Azure, ensuring platform consistency, operational parity, and regulatory alignment. They will serve as a cross-functional technical leader, developing resilient IaC frameworks, secure deployment models, and integrating Azure-native services with Kubernetes (AKS) and Syniti’s platform stack. WHAT YOU WILL DO • Design and maintain Azure-hosted environments supporting the Syniti SaaS platform across multiple global regions., • Build reusable IaC modules in Terraform for network, compute, and managed PaaS services., • Integrate Azure-native logging, security, and cost optimization with observability pipelines., • Lead incident resolution and proactive failure domain analysis within Azure-hosted regions., • Develop secure service-to-service communication standards leveraging Azure AD workload identity and pod identities., • Collaborate with Compliance and Security to meet UK, EU, and French regional regulatory requirements., • Drive self-healing systems using automation to reduce toil and human intervention., • Support cloud region expansion and infrastructure builds via GitOps and pipeline automation. WHAT IT TAKES • Self-starter with deep understanding of hybrid cloud patterns and Azure ecosystems., • Ability to thrive in a high-stakes, distributed operations environment with mission-critical SaaS systems., • Strong communication and cross-regional collaboration capabilities., • Deep technical expertise across Azure infrastructure and platform services., • Comfort working with engineers across DevOps, Security, and Product teams to deliver shared outcomes., • 15+ years of experience in infrastructure, cloud, or SRE roles., • 5+ years designing or operating in Azure environments including AKS, Storage, VNets, Private Link, Azure Monitor., • 3+ years proficiency with GitOps and declarative infrastructure patterns using tools like Terraform, Bicep, or Pulumi., • 3+ years implementing or maintaining CI/CD pipelines., • 2+ years of Software Development experience, • Advanced scripting skills in Bash, Python, or Go., • Strong understanding of managed identity, Azure AD, and Kubernetes identity integrations., • Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have., • Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday., • Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day., • Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. WHAT WE OFFER • Trust that you are proficient at what you do. At Syniti, you will find a supportive environment and access to learning tools, but micromanagement is not our thing., • Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly, you will have the chance to shape our journey and share in our success story., • Support. We all rely on each other and enable each other to be successful. You won’t stand alone., • Curiosity and genuine interest in you. We all have our different stories, all equally fascinating, with each depicting a different journey, and we want to hear them all., • Recognition. We are the sum of individual achievements, and we always take the time to celebrate them., • An open organisation. Hierarchies are not our thing, and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen, and ideas are valued. OUR COMMITMENT TO INCLUSION At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team. We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.

Exciting opportunity for a confident and ambitious Field Service Engineer or HPLC/LC-MS Technical Specialist to join an established and successful customer support team. As a Field Service Engineer, you will be responsible for the service/maintenance and validation of HPLC, UPLC and LC-MS (Q, QQQ, TOF) systems at customer sites across the UK and Europe, including commercial laboratories and universities. To be suitable for this position, you will have: • Experience servicing/repairing HPLC, LC-MS & Mass Spectrometry (preferably Waters) systems, • Full driving license and willingness to travel up to 80% of your time, • Excellent communication skills and able to provide a high level of customer service Applications are also invited from onsite instrument engineers or skilled chromatography / mass spec users who have strong troubleshooting and maintenance experience from their laboratory career For your work you will be rewarded with a highly competitive salary, company car / car allowance, performance related bonus and additional employee perks! Apply today for further information! Keywords: Field service engineer, service engineer, field engineer, Chromatography, HPLC, LC-MS, Liquid chromatography, Quadrupole, QTOF, TOF, Mass spectrometry, Leeds, , Manchester, London, Cambridge, Oxford, Birmingham, Nottingham, Bristol, Northampton, Edinburgh, Glasgow, Scotland, VRS9350PC Follow VRS Recruitment on LinkedIn to view all our latest vacancies! Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website.

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Hart part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolse.

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