Desk Based Subsidence Engineer
3 days ago
Worcester
Subsidence Claims Specialist Home-Based | Full-Time | Are you ready to take ownership of a varied and impactful caseload, helping homeowners and businesses navigate the challenges of subsidence-related insurance claims? Join our expert team and play a key role in delivering fair, efficient, and technically robust claim outcomes. What will your day look like: As a Subsidence Claims Specialist, you’ll manage your own portfolio of domestic and commercial claims from first notification through to settlement. Working from a fully supported home-based environment, you’ll act as a trusted advisor, coordinating investigations, solutions, and communication between all key stakeholders. Every day offers something different: one moment you're analysing an arboricultural report, the next you’re liaising with surveyors or approving a repair schedule. You’ll use your technical knowledge, problem-solving skills, and customer-focused mindset to drive claims to the right outcome.What You’ll Be Doing Claim Handling & Decision-Making • Manage a portfolio of domestic and commercial subsidence claims, ensuring work is completed within agreed SLAs., • Make informed decisions to settle or decline claims within your delegated authority limits., • Produce, update, and quality-check building repair schedules using our in-house Schedule of Rates.Knowledge and Abilities:Communication & Relationship Management, • Act as the main point of contact for policyholders, insurers, surveyors, local authorities, and third-party specialists., • Maintain clear, professional, and fair communication—promoting our commitment to treating customers fairly at all times., • Build strong working relationships with suppliers such as arboriculture consultants, site investigation teams, and drainage contractors.Technical Oversight & Compliance, • Oversee the appointment and performance of third-party suppliers, ensuring their work supports accurate diagnosis and efficient settlement., • Review surveyor and audit reports to validate findings and support the claim strategy., • Maintain precise, up-to-date records within our claims management system., • Comply with all company policies, processes, and regulatory standards.Why Join Us?, • Autonomy & Trust: Manage your own caseload with the freedom to make decisions., • Variety Every Day: No two claims are the same—expect a mix of technical problem-solving and people-focused support., • Work From Home: A fully remote position where you can create an effective and comfortable home office., • Impact: Play a direct role in helping customers through challenging property issues with professionalism and care. Benefits Career & Purpose • Davies Innovation Lab, • Leadership training programme, • Funding for professional qualifications, • The Davies Foundation, • Local charity funding, • Pennies To Heaven, • Employee Resource Groups, • Pension, 5% employee and 5% employer contribution, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub, • Life assurance: x4, • Refer a Friend, • Cycle to Work Scheme, • Lease car salary sacrifice, • Davies Incentive Plan, • Wellbeing centre; move, munch, money & mind focus, • Discounts with 100's of UK retailers, • EAP; 24/7 confidential helpline, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, • Flexible working, • Dress for your day, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan