Order Administrator and B2B Customer Specialist
1 day ago
Huddersfield
COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE: Our client is an established, world-leading manufacturing and engineered solutions business, backed by strong and sustained investment in capital, plant, and people. Operating as part of a prestigious international group, they supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors. Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility. The role will initially run for a minimum of 12 months, with potential long-term prospects. The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals. You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters. NB: This role will initially last for twelve months, and may become permanent. KEY DUTIES & RESPONSIBILITIES: • B2B Order & Account Administration: Execute the full customer order lifecycle in SAP—handling customer order entry, price verification, credit checks, order confirmations, delivery notes, invoicing, and sample requests., • Customer Inquiry & Account Liaison: Act as a key point of contact for corporate customers, distributors, and external sales engineers; field phone and email inquiries, provide order status updates, and ensure high levels of service delivery., • Customer Portals & Digital Interface: Administer digital customer procurement platforms (e.g., SAP Ariba) and partner portals, managing distributor onboarding, product documentation, and inspection certificates., • Customer Issue Resolution & Billing Support: Support customer account management by resolving price discrepancies, handling invoice queries, assisting with dunning, and maintaining accurate customer master data in SAP., • Customs & Import Compliance: Oversee UK import declarations (EU/international), HS code classification, duty calculations, and Northern Ireland TSS portal submissions to ensure seamless order delivery to UK customers., • HMRC & Internal Stakeholder Liaison: Manage import VAT/duty deferment accounts with Finance, liaise with HMRC/brokers to resolve shipping holds, collaborate with European HQ compliance teams, and maintain 4-year audit-ready records. QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES: ESSENTIAL • Proven experience in a B2B Customer Service, Order Management, or Supply Chain role, ideally within a manufacturing, engineering, industrila or similar., • Ideally working knowledge of UK customs, import procedures, HS/UK Global Tariff code classification, and HMRC compliance., • Hands-on proficiency with ERP systems (specifically SAP) and CRM platforms., • Demonstrable experience with online customer/procurement portals (e.g., SAP Ariba)., • Outstanding written and verbal communication skills with a strong, customer-focused, proactive problem-solving mindset., • Attention to detail, strong organisational abilities, and a collaborative team-player attitude. ADVANTAGEOUS NOT ESSENTIAL • Hands-on experience using Trader Support Services (TSS) for Northern Ireland declarations., • Previous exposure to shared services environments or multi-subsidiary international parent company structures., • Formal qualification in Supply Chain, Logistics, International Trade, Business Administration, or an equivalent discipline. ADDIONAL • The role will likely require occasional travel to the company’s European HQ, so prospective candidates must hold a full UK passport and have no restrictions on travel to the EU. Up to £38,000 PA Pro Rata Depending on experience + Competitive Benefits NB1: This is a temporary role, and will last a minimum of twelve months (it may become permanent, but no undertaking can be made to this effect). NB2: The role is an onsite/office-based position based in Huddersfield. NB3: The Agency acts as an introducer, and if successful you will be paid directly by the company engaging you and not by the Agency