Principal Consultant - Service Now Tech Lead
5 days ago
London
Job Title: Principal Consultant – Service Now Tech Lead Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities • You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed., • Mentor and lead a team of developers., • Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment., • Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work., • Reviews design and code per sprint to ensure quality., • Creation and customization of complex workflows and custom workflow activities., • Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks., • Contribute and review user stories., • Build and maintain technical documentation., • Monitor health, usage, and overall compliance of ServiceNow and its applications, • Develop a keen understanding of the products we implement and client business., • Provide production support and be able to resolve problems under pressure., • Assists in project estimation., • Participate in regular Knowledge Transfer sessions with ServiceNow Developers, • Stay current with new and updated capabilities of the ServiceNow Platform, • Coordinate upgrades to Production and Sub-Production instances, • Coordinate sub-production testing, evaluation, and regression remediation, • Participate in blueprinting workshops and contribute with documentation and effort estimation., • Support COE in continuous development of training paths for professional advancement., • Contribute to ongoing definition of best development and solution practices., • Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications / Skills • Relevant experience ServiceNow Development., • Demonstrate prior experience in leading client projects as a technical lead., • Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM / HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation (“SPO”), Service mapping would be preferred., • One greenfield implementation of any ServiceNow module., • Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades, • Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc..., • Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub., • Good understanding of ServiceNow Best practices in scripting, integration., • Experience in deploying code from Lower instance to Production., • Experience in Cloning and Upgrades., • Excellent communication Skills for client facing roles., • Good management, analytics, problem solving & interpersonal skills, • Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills • Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..