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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager – SaaS. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing an established customer base while working closely with tech

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales.

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Our Client, a global VDI vendor is looking for their

A global technology company is seeking a Customer Success Manager in London to enhance customer engagement and drive growth. The ideal candidate should have 3-5 years of SaaS Customer Success experience and excellent communication skills. You will foster long-term relationships, acting as a strategi

A global leader in industrial software is seeking a Customer Success Manager in London or Cambridge. Ideal candidates possess strong communication skills, a technical understanding of software solutions, and have 2-5 years of customer success management experience. The role will focus on managing cu

We're looking for a Senior Customer Success Manager to join our thriving Customer Success team at Board Intelligence. Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, strategic check‑ins, and deli

We are hiring a Customer Success Manager to help establish and shape Finbourne’s Customer Success capability. As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. Act as a voice of

Ideal candidates will have experience in Customer Success within a B2B SaaS environment and a strong understanding of customer success metrics. A technology and advisory firm in the United Kingdom is seeking a Senior Customer Success Manager to manage key Enterprise accounts. This position offers a

As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. Customer Success Manager - Retail / SaaS. Update current customer data in CRM.

We’re looking for Customer Success Managers, AKA Bridge Builders, to ensure our customers are realizing the full value from OutSystems products and solutions across their entire global enterprises. Works closely with Account Executives and Customer Success Engineers to identify and nurture custome

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base. Experience in Customer Success operations in the digital marketing industry.

A leading market intelligence firm is seeking a Customer Success Manager to enhance client relationships and ensure effective product adoption. The ideal candidate will have 2-4 years of experience in customer-facing roles, showcasing an ability to influence stakeholders and drive business outcomes.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Act as the voice of th

You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Create and maintain a customer success plan, tracking success initiatives. Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use ca

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

A leading investment technology firm in Greater London is seeking a Customer Success Manager to own the delivery of their platform.

A healthcare technology company is looking for a Customer Success Manager to own the customer journey, from contract signing through to implementation and expansion. The role requires building strong relationships with clients, understanding their needs, and providing exceptional customer service.

A modern transportation solutions firm in Greater London seeks a Customer Success Manager to proactively drive growth and boost platform adoption. Ideal candidates should possess strong communication skills, 1-2 years of customer-facing experience, and a data-driven mindset. You will effectively man

In this pivotal role, the Customer Success Manager will be at the forefront of our client‑centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Strong trackิดต่อ of driving customer success, retention,

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

A fast-growing tech company in Greater London is seeking a Founding Customer Success Manager to lead customer implementations and onboarding. The company is looking for someone who thrives in fast-paced environments and is eager to contribute significantly to the customer journey.

Act as executive sponsor and lead customer success interface for a set of strategic enterprise customers, managing relationships end-to-end from onboarding through renewal and expansion. We’re looking for a mission-driven Lead Customer Success Manager to join our commercial leadership team. Brings

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.

We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big Four (Deloitte, KPMG, PwC, EY). Senior Customer Success Manager (Advisory Focus). Senior Customer Success Manager (Advisory Focus).

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

A leading AI solutions company in the UK is seeking a Customer Success Manager for the Mid-Market segment.

Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works. This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transfo

A global financial platform is seeking a Customer Success Manager to enhance customer onboarding, retention, and growth within the SMB vertical in London. The ideal candidate will have over 2 years of experience in customer-facing roles and a strong customer-centric mindset. This is a hybrid, full-t

A facilities management company is seeking an experienced Customer Success Manager to lead the compliance, quality assurance, and performance of a key client contract.

There, you’ll find answers on topics such as AI at Juro, who’s in the Customer Success team today, how we’re different from other early‑stage companies, the interview process, benefits and more. Josephine Hanschke, Director of Customer Success. Building strong, trusted relationships with the

Our customer base is growing faster than ever! We’re looking for experienced Enterprise Customer Success Managers to help us scale our UK business. You’ll partner with your customers to co‑create Joint Success Plans that outline key objectives, milestones, and success criteria. Customer Succes

Responsibilities include developing customer success plans and providing technical support to improve customer satisfaction. A technology company in Greater London seeks a Customer Success Manager to enhance product adoption and build strong client relationships. This role offers a chance to thrive

We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. Partner with customers to identify their strategic goals and co‑create Success Plans with clear success metrics and engagement strategies. You’re devoted to ensuring o

An awesome opportunity has arisen for a French speaking Senior Customer Success Manager to join our team!. Advocate for customers internally, influencing product development based on industry trends and customer feedback. Understand customers’ business objectives, challenges, and industry-specific

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Ideals is a global

We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring. Data-driven approach to decision making with experience de

The Customer Success Manager is a crucial ambassador for our clients. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Ensure successful post‑launch optimization and iterative value unlock through structured success plans and

Profitable, scaling, and investing heavily in product and automation, they’re now hiring a Customer Success Manager to drive engagement at scale. Customer Success Manager - Health Tech. This is modern Customer Success - digital first, insight‑led, and built around impact, not endless calls.

A progressive software startup is seeking a Customer Success Manager to enhance client relationships and ensure value realisation from their services. You will work with enterprise customers, helping them understand how to apply Kiplot to their planning and delivery challenges.

Our Privacy Statement & Cookie PolicyCustomer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098Customer Success Manager (CSM)**OverviewThomson Re

A leading software company is seeking a Senior Customer Success Manager to oversee key strategic accounts while enhancing customer satisfaction and application engagement. In this role, you will guide enterprise customers through onboarding, ensure smooth adoption of solutions, and serve as an exper

The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. Customer Success Manager, fluent in Spanish. A contagious positivity, insatiable curiosity, and people-first attitude are the wi

As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribu