Newcastle Upon Tyne
DAP Project Manager Position Overview As a DAP Project Manager, you will lead the end-to-end delivery of multiple client-facing projects across a diverse portfolio of accounts. You will engage with clients from the initial scoping phase through to post-implementation support, ensuring successful outcomes, maximum value, and strong user adoption. This role requires a confident, proactive leader who can manage complex projects under tight deadlines, collaborate with cross-functional teams, and act as a trusted advisor to senior stakeholders. Key Responsibilities Core Client-Facing Project Management • Lead the management of multiple concurrent projects across various client accounts., • Support project scoping during Pre-Sales and Discovery phases, ensuring clients fully understand the solution’s capabilities., • Develop and maintain detailed project plans, schedules, and work breakdown structures to ensure accountability for milestones and deliverables., • Identify, assess, and proactively mitigate project risks., • Collaborate closely with internal teams through all stages — design, configuration, testing, deployment, and post-go-live support., • Act as the champion of client business needs, driving discussions on innovative solutions and new use cases., • Partner with technical specialists to design scalable solutions, produce value packs, and deliver business insights and recommendations., • Prepare compelling business cases, value reports, and success stories to support account growth and upsell opportunities. Operational Excellence & Governance • Promote and embed best practice across the organisation by contributing to documented operational procedures and continuous improvement initiatives., • Stay current with relevant industry developments, product updates, and technology trends., • Serve as a gatekeeper for strong project governance and act as the first point of escalation for operational challenges., • Produce comprehensive weekly status reports and communication plans for executive sponsors and project teams., • Assist the Senior Project Manager with team capacity planning, risk assessment, and opportunity identification. Collaboration Across Partner Alliances • Lead onboarding efforts for new and existing customers, ensuring alignment of business objectives with technical configuration and solution design., • Partner with strategic alliances and external vendors to deliver successful outcomes jointly to customers. About You You are a driven, adaptable, and customer-focused professional who thrives in a dynamic environment. You balance long-term vision with short-term agility, and you value continuous improvement in everything you do. You are: • Results-driven and deadline-focused, • A confident communicator with strong interpersonal skills, • A fast, flexible learner who embraces change, • Collaborative, friendly, and professional in all interactions Essential Experience • 5+ years in Project Management, Professional Services, or Management Consulting, ideally within learning technologies or enterprise software., • Proven ability to deliver small, medium, and large-scale projects successfully., • Demonstrated skill in managing multiple commitments and priorities simultaneously., • Strong analytical and problem-solving skills., • Excellent written and verbal communication, with confidence in engaging technical, business, and C-level stakeholders., • High organisational competence and the ability to guide customers through complex technical processes., • Passion for technology, with the ability to learn new platforms quickly. Desirable Experience • 1+ years’ hands-on experience with Digital Adoption Platform (DAP) solutions., • Proven track record in enterprise software application implementation, preferably SaaS ERP/CRM or SAP platforms., • Relevant Project Management or Change Management certifications., • Experience in change management and/or business analysis., • Working knowledge of HTML, JavaScript, CSS, process flow optimisation, and organisational change management.