Head of Marketing
3 days ago
Leicester
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers How you’ll power our business as a Head of Marketing Flogas supplies propane and butane to tens of thousands of customers nationwide across domestic, distributor and industrial markets. As we continue to grow our market share across commercial bulk, cylinder gas and consumer channels, while expanding our renewable and lower-carbon energy offering, we are looking for an experienced Head of Marketing to lead our marketing function and play a key role in shaping the future of our business. Reporting into the senior leadership team, you will be responsible for developing and delivering a commercially focused marketing strategy that drives acquisition, retention and customer value across all channels. You will lead a talented team, oversee the full marketing mix, champion the voice of the customer and ensure the Flogas brand continues to support growth across both traditional LPG and emerging renewable energy markets. This is a highly visible leadership role requiring a strategic marketer with strong commercial acumen, exceptional stakeholder management skills and the ability to influence at all levels of the organisation. You will work closely with leaders across Sales, Finance and Customer Operations to deliver growth, margin and customer experience objectives while developing the next generation of marketing talent within Flogas. Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future. Here’s What You’ll Be Doing • Leading the marketing function to drive continued organic growth, customer retention and an improved customer experience across the business., • Developing and delivering the complete marketing strategy and annual marketing plan aligned to the wider business objectives., • Managing and optimising a marketing budget of approximately £1.8m–£2m, ensuring investment delivers maximum commercial return., • Using customer insight, market intelligence and performance data to identify opportunities and inform business decision making., • Developing compelling propositions across LPG, renewable energy and emerging energy solutions, creating clear competitive advantages., • Driving customer acquisition strategies through lead generation, CRM development, SEO, PPC and digital marketing activities., • Delivering programmes that improve customer satisfaction and Net Promoter Score (NPS)., • Acting as custodian of the Flogas brand, ensuring brand consistency and a clear customer-focused tone of voice., • Leading all customer-facing communications and supporting key internal communications activity., • Partnering with Sales leadership to ensure teams have the insight, collateral, technical knowledge and commercial arguments needed to win and retain business., • Defining, developing and implementing sustainability programmes that support the wider business sustainability agenda., • Building and developing a high-performing marketing team through coaching, mentoring and capability development., • Managing agency relationships and ensuring campaigns are delivered to a high standard, on time and within budget., • Working closely with senior stakeholders across the business to deliver growth, margin and cost objectives., • Identifying new opportunities and innovation pipelines that support the future growth of renewable and lower-carbon energy solutions. What We’ll Need From You • Proven success in a senior marketing leadership position with experience leading high-performing teams and external agencies., • Significant experience delivering the full marketing mix across both B2B and B2C sectors., • Strong commercial awareness with the ability to connect marketing investment directly to business outcomes and ROI., • Demonstrable experience using customer insight, market data and analytics to shape marketing strategy and proposition development., • Strong experience in lead generation, customer acquisition, retention and CRM-led marketing activity., • Knowledge of digital marketing channels including SEO, PPC, social media and customer experience optimisation., • Experience building compelling value propositions and customer-focused marketing campaigns., • Outstanding stakeholder management skills with the ability to influence, challenge and align senior leaders through to board level., • A strategic mindset capable of identifying market opportunities, threats and long-term growth initiatives., • Excellent communication skills with the confidence to operate autonomously and make informed decisions., • A collaborative leadership style with a passion for coaching, mentoring and developing talent., • A strong customer focus and a commitment to placing the voice of the customer at the heart of business decision making., • Energy, resilience and a results-driven approach, with a track record of delivering measurable commercial success. What You’ll Get From Us You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive. • 25 holidays + Bank Holidays with 1 additional volunteering day (pro-rated based on contractual hours), • Enhanced pension scheme, • Life Assurance and Income Protection, • Discretionary Bonus, • Option of Company Car or Car Allowance, • Medical cover, • Employee Assistance Plan, • Health plans, Wellbeing Support, Free Flu Jabs and Eye Care Vouchers, • Extensive discounts from loved brands and major retailers, • Enhanced Family Friendly Leave Flogas: Powered by people At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you. Doing right by everyone People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas. #J-18808-Ljbffr
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