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We are looking for a friendly and reliable Customer Service Assistant (Remote) to help us handle telephone enquiries and provide support to people and businesses contacting our team. This is not a sales role. Our Head Office will normally receive the first call and collect the caller’s basic details. Where somebody needs further help, the call may be transferred to you or you may be asked to call them back. You may speak with businesses that have received information from us following one of our field observations or reviews. They may want clarification, provide additional information, ask how our process works, or occasionally disagree with an observation. Your role is to listen, remain professional and neutral, answer straightforward questions and make sure anything more complex is passed to the appropriate Team Leader. What you’ll do: • Answer or return customer and business calls, • Respond to general questions about True Observer and our services, • Explain basic information about our review and observation process, • Take accurate notes, contact details and reference numbers, • Record relevant information provided by callers, • Identify what the caller needs and direct the enquiry to the correct person, • Arrange follow-up where necessary, • Follow our customer service, privacy and call-handling procedures You won’t be expected to know the answer to everything. We will provide guidance for common enquiries and clear instructions on when something should simply be recorded and escalated. We’re looking for someone who is calm and confident on the phone, polite, organised and good at taking accurate notes. Some conversations may involve complaints or sensitive topics, so being able to listen carefully and remain professional is important. The position is designed to be flexible and can fit around studies, another job or other commitments. Call volume is currently relatively low and availability will be agreed in advance, but we expect the role to grow as we expands its field operations. Full training is provided free of charge before you begin handling detailed enquiries, including privacy/GDPR awareness and an introduction to how our field operations and review process work.

Finance Manager (Qualified Accountant) Part Time Rotherham Opportunities College – Rotherham Salary: £18,863–£21,324 per annum (£44,014–£49,756 FTE) Hours: 15 hours per week Full-time equivalent: 35 hours per week Contract: Part-time Location: Rotherham Working pattern: To be agreed with the successful candidate About the Role About the Role Rotherham Opportunities College is looking for an experienced qualified accountant to join us as our Finance Manager, working 15 hours per week.This is a key role within the College, providing professional financial oversight, high-quality financial information and advice to the leadership team, and supervision and development of our Finance Officer, who has recently graduated with an accounting degree.We are looking for someone who combines strong technical accounting knowledge with a practical and supportive approach. You will be comfortable taking professional responsibility for the College's finances while working closely with our Finance Officer, helping them to develop their practical accounting knowledge, skills and confidence.This is an excellent opportunity for an experienced accountant looking for a meaningful and flexible part-time role where their expertise can have a real impact. What You'll Be Doing As Finance Manager, you will have oversight of the College's finance function and ensure that our financial management, reporting, systems and controls are robust and effective.Your responsibilities will include: • Overseeing the College's finance function and ensuring accurate and timely financial reporting, • Preparing annual budgets and regular financial forecasts, • Preparing and monitoring cash-flow forecasts, • Preparing and reviewing monthly management accounts and financial reports, • Supervising, supporting and developing the Finance Officer, • Reviewing the Finance Officer's work and providing appropriate guidance and professional support, • Mentoring the Finance Officer to develop their practical accounting knowledge, professional confidence and increasing independence, • Monitoring income and expenditure against agreed budgets and investigating significant variances, • Providing clear financial information, analysis and advice to the College leadership team, • Supporting strategic financial planning and the long-term financial sustainability of the College, • Maintaining and developing effective financial controls, procedures and systems, • Ensuring appropriate reconciliations, accounting records and audit trails are maintained, • Overseeing VAT accounting and returns, ensuring transactions are treated correctly and the College complies with relevant VAT requirements, • Providing advice and guidance on VAT treatment where required, • Coordinating and supporting the annual audit and year-end accounts process, • Preparing financial information, reconciliations and supporting documentation required for the audit, • Responding to audit queries and liaising effectively with external auditors and accountants, • Supporting the leadership team in implementing any recommendations arising from external audit or financial reviews, • Ensuring relevant statutory financial requirements and reporting deadlines are met, • Reviewing existing financial processes and identifying opportunities to improve efficiency, accuracy and financial control. About You To be successful in this role, you will: • Be a qualified accountant (ACA, ACCA, CIMA or equivalent), • Have strong experience in both management and financial accounting, • Be confident taking professional responsibility for and overseeing a finance function, • Have experience of, or a strong aptitude for, supervising, mentoring and developing less-experienced finance colleagues, • Enjoy supporting an early-career finance professional to develop their knowledge and capability, • Be confident preparing and interpreting management accounts, budgets, forecasts and cash-flow information, • Have a strong understanding of financial controls, reconciliations and governance, • Have practical experience of VAT, including preparing or reviewing VAT returns and applying VAT rules accurately, • Have experience of supporting or coordinating year-end accounts and external audits, including preparing audit information and responding confidently to auditor queries, • Be able to communicate financial information clearly and effectively to colleagues without a finance background, • Have excellent attention to detail and high professional standards, • Be organised, dependable and capable of working independently, • Have strong IT skills, including Excel and accounting software Experience within education, charities, not-for-profit organisations or publicly funded organisations would be particularly advantageous, including experience of VAT within these environments, but is not essential. Why Join Rotherham Opportunities College? This role offers: • A genuinely part-time senior finance position of 15 hours per week, • A salary of £19,286–£21,429 per annum, depending on experience (£45,000–£50,000 FTE), • Flexibility in agreeing the working pattern, • The opportunity to work closely with and provide financial advice to the College leadership team, • The opportunity to mentor and develop a graduate Finance Officer, • The opportunity to shape and strengthen the College's financial systems, controls and processes, • A varied role combining financial oversight, management accounting and professional leadership, • A friendly and supportive working environment, • The opportunity to use your professional expertise within an organisation making a positive difference to young people's lives How to ApplyPlease apply with your CV and a brief covering letter outlining your suitability for the role.We would particularly like to hear about your experience of: • Management and financial accounting, • VAT, • Year-end accounts and external audits, • Supervising, mentoring or developing finance colleagues Closing date: 7th September 2026 Interview date: TBC Rotherham Opportunities College is committed to safeguarding and promoting the welfare of young people and vulnerable adults. The successful applicant will be subject to appropriate pre-employment and safeguarding checks. Rotherham Opportunities College is committed to equality, diversity and inclusion and welcomes applications from suitably qualified candidates from all backgrounds.

Leaflet Distributor Location: Sheffield / Leeds and surrounding areas Hours: flexible/ad hoc assignments Type: Casual / variable-hours work Pay: £13–£15 per hour We are looking for reliable people to help distribute our printed material to businesses. This is straightforward, flexible work suitable for someone looking to earn extra money without committing to fixed weekly hours. What you'll do • Deliver leaflets within an assigned local area, • Follow a simple route provided by our team, • Record completion of your assigned area, • Occasionally deliver material directly to business premises, • Represent True Observer professionally while carrying out assignments How it works There are no guaranteed weekly hours. When work is available, we'll offer an assignment showing the location, expected workload and payment before you accept it. Assignments may last anything from a couple of hours to most of a day. We're looking for people who are • Reliable and punctual, • Comfortable walking for extended periods, • Able to work independently, • Comfortable using a smartphone, • Professional when dealing with members of the public, • At least 18 years old Having your own transport is useful but not essential for every assignment. Interested? Register your interest and tell us which areas you can cover. We'll contact suitable applicants when assignments become available.