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Join our team as Night Receptionist! Are you a night owl? If so, we have the perfect opportunity for you! We're on the lookout for a Night Receptionist who can bring laughter and charm to the wee hours of the night. About us: Sunborn London Yacht Hotel is a unique venue providing around 140 guest accommodation, beautifully designed restaurants, leisure areas, conference, and events facilities offering an expansive view of Canary Wharf. Position overview: We are looking for reliable and customer-oriented Night Receptionist to join our team. As a Night Receptionist, you will be the first point of contact for guests arriving during the night shift. Your primary responsibilities will include greeting guests, checking them in/out, answering inquiries, and ensuring a smooth and pleasant experience for all visitors. Please find below few of our employees’ benefit: Meals on duty Employee discounts Dry cleaning Services Company pension scheme Upsell commission allocation. Employee of the month award Internal transfer and promotion opportunities Support in the development of your career Preferential room rates for yourself and family We are a London Living Wage Certified Employer Duties and responsibilities: Salary £29,500.00 per annum + upselling commissions and service charge. Full time 40 hours per week, permanent Reporting to: Night Manager. · To assist in the overall security and running of the hotel between the hours of 22.45 pm to 7.15 am 5 days per week. · Provide a friendly and caring welcome to all guests according to our service standards in order to ensure guest satisfaction. · To help in the safe evacuation of guests in the event of a fire and other health and safety critical events. · To assist with all duty manager tasks during the night hours. · To help set up for the following day’s events and service. · Achieve positive outcomes from Guest queries in a timely and efficient manner. · Ensure an efficient reception experience for Guests, including check in/out. · Ensure that the Night Manager is kept fully aware of any relevant feedback from guests and/ or other departments. This list is not exhaustive, and the successful position holder may be required to carry out any task which the Company might reasonably require you to do. Required skills and qualifications · Previous experience in a customer service or hospitality role preferred. · Excellent communication and interpersonal skills · Strong problem-solving abilities · Proficiency in basic computer applications · Flexibility to work night shifts, including weekends and holidays. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We are looking forward welcoming you in our Team!