Employer engagement jobs in Richmond - Page 2Create job alerts

Job Title: Mayors Assistant (Part time) Location: Twickenham- full time office based. Hourly rate £16.95 PAYE / £22.35 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 21 hours (3 days a week, part time, Mondays compulsory) ASAP Start Your Role As Mayor's Assistant, you will provide vital administrative and business support to the Mayor's Office. Your responsibilities will include: Assisting with planning and hosting civic functions and mayoral events Managing the Mayor's diary and inbox Liaising with the public and local organisations Preparing documents, speeches, and engagement materials Supporting ceremonial duties and maintaining civic insignia Occasionally working evenings and weekends to support events What You'll Bring We're looking for someone who is: Experienced in administrative support and event planning Skilled in using IT applications to produce high-quality documents Professional, diplomatic, and customer-focused Able to handle sensitive information with discretion Flexible, self-motivated, and a great team player Educated to GCSE level (or equivalent) in English and MathsKnowledge of civic protocol and ceremonial arrangements is desirable. Why Join Us? Be part of a forward-thinking, inclusive organisation Work across two vibrant boroughs with a flexible and resilient team Enjoy opportunities for growth and development Make a real difference in your community Additional Information Office presence and travel between boroughs required Evening and weekend work may be necessary You'll be part of a supportive team including Mayors' Support Officers, Chauffeurs, and Event Staff Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Assistant Store Manager Salary: £24,752 per annum Role Type: Permanent - 34 Hours per Week Location: Surbiton, South West London Looking for a role where every day feels meaningful? Where style meets sentiment, and your leadership helps create unforgettable moments? Were searching for a passionate and driven Assistant Store Manager to join our clients team. This is more than just retail - its about helping people celebrate lifes most special occasions, guiding them with warmth, confidence, and impeccable service. Why Youll Love This Role: Competitive salary with a rewarding annual bonus Exceptional training to help you grow and thrive Flexible benefits including a holiday buying scheme Enhanced maternity/paternity leave to support your journey Generous staff discounts on products that truly matter Be part of a brand thats growing, evolving, and investing in its people Who Were Looking For: A natural leader who brings energy, empathy, and excellence to everything they do Someone with experience in customer-focused or sales environments, ideally already leading a team A confident communicator who knows how to inspire and support others Detail-oriented, reliable, and driven by results Stylish, professional, and proud of their achievements Someone who understands that great service is about connection, not just transactions What Youll Be Doing: Leading your team to deliver personalised, heartfelt customer experiences Coaching and developing staff to reach their full potential Using insights and data to make smart commercial decisions Creating beautiful, inviting displays that reflect your local customer base Building relationships through local events and community engagement Ensuring the store runs smoothly and reflects the brands values every day OUR CLIENT Our client is a well-established high street retailer who has had significant growth over the last few years and is planning further growth for the future. The quality of their service and product is exceptional, their customers are their most important asset, and they will do everything they can to make them happy, their passion is at the heart of everything they do! This company continues to go from strength to strength and is a great choice for anyone wanting to further their retail management career! ABOUT US This Assistant Store Manager role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitment We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query. TPBN1_UKTJ

Senior Marketing Executive Wimbledon, London | Full-time | Fully office based Salary: £35k-£37k plus potential 20% annual bonus Do you want to work for a fast-growing, entrepreneurial and collaborative company? The Role Our client is looking for a Senior Marketing Executive to lead and deliver multi-channel marketing campaigns across their industry leading events and digital products. Reporting into the Marketing Manager, you'll take ownership of marketing projects from concept to completion, driving audience growth, engagement, and commercial outcomes. Key Responsibilities Lead marketing initiatives and manage projects end to end. Plan and deliver multi-channel campaigns across digital, email, social, print, PR, and onsite activations. Create and optimise content including emails, newsletters, articles, graphics, and social assets. Manage websites, email platforms, social channels, webinars, and digital campaigns. Own social media activity across LinkedIn, Facebook, Instagram, and TikTok. Deliver email campaigns and build HubSpot workflows and automation. Support partnerships, sponsorship activations, and stakeholder communications. Maintain CRM data, audience segmentation, and database accuracy. Assist with PR, media engagement, and press materials. Monitor KPIs and provide clear reporting and recommendations. About You You will have 2-4 years' B2B marketing experience (events/media ideal). Confident managing projects and taking ownership of initiatives. Hands-on experience in digital marketing, social media, email marketing, and content creation. Highly organised with strong communication skills. Data-driven and comfortable analysing performance and making improvements. Office Angels is an employment agency. We are equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Lettings & Voids Lead £36,000 - £40,000 Permanent Full-time Mon – Friday 9am – 5.00pm About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas: About the Job The postholder will have full operational and performance responsibility for the effective management of lettings, voids, and rent increases across the portfolio. The role is critical to maximising rental income, minimising void loss, and ensuring the portfolio is managed in line with regulatory, contractual, and business objectives. The postholder will lead on performance management of void turnaround times and rent increases, taking a proactive, data-led approach and working closely with internal teams and external stakeholders to drive results. Key Responsibilities: - Full ownership and accountability for void performance, including void turnaround times, re-let times, and void loss, ensuring targets are met or exceeded. Lead and coordinate all activity required to minimise void periods, working closely with asset management, repairs, contractors, and third-party agents. Proactively identify and resolve blockages impacting voids and lettings performance, escalating risks where required. Rent Increases & Tenancy Renewals (Key Income Focus) Lead and oversee the annual rent increase programme, ensuring delivery is timely, compliant, and maximises income in line with policy and business plans. Serve and manage all statutory notices relating to rent increases. Monitor rent increases for expiring tenancies and to optimise rental income and improve retention. Ensure all rent increase and renewal processes are fully compliant, auditable, and completed within required timescales. New Tenant Onboarding Oversee the end-to-end onboarding of new tenants, ensuring all referencing, affordability checks, and compliance documentation are completed to a high standard. Performance Management & Reporting Own and produce KPI and performance reporting relating to lettings, voids, renewals, and rent increases. Analyse performance trends, identify risks and opportunities, and present clear recommendations to senior management. Stakeholder & Partnership Management Act as the primary liaison with internal teams, local authority partners, third-party agents, and external stakeholders in relation to lettings, voids, and rent performance. Represent the service in meetings, performance reviews, and project work as required Governance, Compliance & Continuous Improvement Ensure all activity complies with housing legislation, regulatory requirements, and internal policies. Contribute to the development and review of policies, procedures, and best practice relating to lettings, voids, and income maximisation. Maintain accurate records and ensure systems and data are robust, auditable, and up to date. Support Across Housing Management Services Provide hands-on support across the Housing Management team during periods of high demand, staff absence, or service pressure, ensuring service standards are maintained. Support cross-team working to ensure a coordinated approach to housing management, income protection, and resident experience. Requirement: A Full UK driving licence and access to a vehicle. Previous Experience and Skills Required: Ability to influence and challenge internal and external stakeholders Experience of working with financial or income-related targets Degree-level education or equivalent through relevant training/experience commensurate tothe role. Holds a relevant housing/property qualification (highly desirable) Excellent knowledge of Renters Rights and an understanding of best practice and industry leading developments. Experience of using Housing management software Experience of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers. Analytical, with the ability to quickly solve problems through practical and innovative means. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. In return Lampton Group will offer you We are LLW employer, offering annual pay and contract reviews 23 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

SEN Tutor – Merton New Chapter Tuition Merton, London £20–£35 per hour | PAYE Flexible working, Full time, or Part time (Monday-Friday) New Chapter Tuition is recruiting a compassionate and experienced SEN Tutor to deliver 1:1 tuition to children and young people across Merton. This is a flexible and rewarding opportunity for professionals who are passionate about supporting learners with special educational needs. Key Responsibilities as a SEN Tutor Deliver 1:1, personalised tutoring to learners with SEN/SEND Plan and adapt sessions in line with individual learning and care plans Support learners’ academic progress, engagement, and emotional wellbeing Build positive relationships with learners, families, and professionals Monitor progress and maintain accurate session records Work in community-based settings including homes, libraries, and alternative provisions Candidate Requirements as a SEN Tutor Experience supporting children or young people with SEN/SEND Knowledge of the UK curriculum and ability to adapt learning strategies Patient, empathetic, and reliable approach Strong communication and organisational skills Confidence delivering 1:1 tuition Enhanced DBS (or willingness to obtain one) Why Work with New Chapter Tuition? £20–£35 per hour, paid through PAYE Flexible working hours to suit your availability Free CPD and ongoing training Access to education sector webinars Opportunities for additional income Ongoing guidance and support from a specialist tuition team A rewarding role where you can make a genuine difference to young people’s lives Safeguarding Statement Pre-employment checks will include an enhanced DBS check, comprehensive references (including your most recent employer), and verification of your right to work in the UK. New Chapter Tuition is committed to safeguarding and promoting the welfare of children and young people

Teaching Assistant - SEMH School (Wandsworth) Daily Rate: £95-£110 Start Date: ASAP We are currently recruiting a dedicated and resilient Teaching Assistant to join a SEMH (Social, Emotional and Mental Health) school in Wandsworth. This is a fantastic opportunity to make a real difference in the lives of young people who require additional emotional and behavioural support. The Role: Supporting pupils on a 1:1 basis or in small groups Assisting the class teacher with behaviour management and learning activities Building positive, trusting relationships with students Promoting engagement, emotional regulation, and positive outcomes The Ideal Candidate: Previous experience working with SEN and/or SEMH pupils is highly desirable Calm, patient, and confident managing challenging behaviour Passionate about supporting young people and inclusive education Able to work effectively as part of a team Requirements: Valid Child and Adult DBS (essential) Right to work in the UK Available to start ASAP In return, we offer a competitive daily rate of £95-£110, ongoing support, and the opportunity to work in a rewarding and impactful environment. Apply now to secure an immediate start and take the next step in your education career. Please call Ryan at Veritas on (phone number removed) to discuss further. APPLICATION REQUIREMENTS FOR VERITAS EDUCATION All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend a registration interviewVeritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. Disclaimer 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community

About Lampton Group Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services . Why Join Lampton Group? We are LLW and NJC employer - yearly pay and condition reviews 24 days holiday allowance, plus bank holidays Free GOLD gym membership Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About The Job Do you love telling stories through video and photography, and seeing them make a real difference? At Lampton Group, our Marketing and Communications team works like an in house creative agency. We support all Lampton brands, from leisure centres to environmental services, and we also take on external commissions for Hounslow Council and partner organisations. We are looking for a Creative Content Officer to join our Design Studio and help us tell our story with purpose. This role is about capturing the people, places and services behind our brands, and turning that into video and photography that not only looks good, but actively supports engagement, reputation and commercial activity across the group. This is a hands on role for someone who enjoys being out on site, working with real people in real environments, and creating content that is used across marketing campaigns, communications and digital channels. Your work will help people understand who we are, what we do and why it matters, while also supporting services to attract customers, partners and audiences. You will plan and deliver video and imagery for specific projects and campaigns, support external agency work, and build a strong, up to date library of stock photography and video across all Lampton brands. One day you might be filming at a leisure centre to support membership marketing, the next capturing frontline environmental services, and another working on content for an external commission. You will sit within the Design Studio, reporting to the Studio Manager, and work closely with designers, marketers and colleagues across the business. This is a delivery focused role where you will manage your own shoots and edits, work at pace, and adapt quickly to changing priorities. The role is primarily field based across Hounslow, with regular in person team meetings at our offices across the borough. You will need to be comfortable travelling independently between sites and working in a variety of settings. If you want a role where your content has a clear purpose, supports real outcomes and gives you the chance to see your work make an impact, we would love to hear from you. Experience & Qualifications Required A degree or equivalent qualification in Film Production, Media, Photography, Visual Communication, or a related creative field Strong portfolio showcasing photography and video work across digital channels (social media, websites, campaigns) which has led to strong conversion rates Experience of producing and editing video content for online audiences, with a clear understanding of optimisation for reach, retention, and click-through rates Experience using industry-standard tools such as Adobe Premiere Pro, DaVinci software After Effects, Lightroom, Photoshop or similar Experience using Canon cameras for photography and videography is essential. Proven experience creating visual content that supports marketing objectives, drives engagement, and contributes to lead generation or sales Experience working with marketing teams to interpret briefs, understand target audiences, and translate messages into compelling visual stories Experience working in fast-paced, commercially driven environments where content needs to perform and not just look good Experience using analytics or campaign feedback to inform content strategy and refine creative output for stronger results Ideally, experience working in-house or in an agency supporting B2C and B2B services. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. TPBN1_UKTJ

The starting salary for this role is £27,634 per annum, based on a 36-hour working week. Please be aware that unfortunately this role is not eligible for visa sponsorship at this time. We are recruiting Support Workers for our Langdown House Supported Living homes in West Molesey, and the great news is that you don't need any formal qualifications to apply for our Support Worker positions, you simply need to have the right qualities! We are looking for people who are motivated and committed to improving the lives of others and who have a desire to empower and promote independence. This role will enable you to have a significant positive impact on the lives of our residents and is extremely rewarding. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources In addition to the above, we also offer our Support Workers the following: Weekend and Bank Holiday Enhancements - 50% extra pay per hour worked - totalling to £21.40 per hour. Sleep-in Enhancement - £45 per sleep-in The opportunity to gain professional social care qualifications, including The Care Certificate Free on-site parking for staff All training hours are paid DBS check paid for by Surrey County Council A thorough induction and shadowing with experienced team members to ensure you have all the skills you need to succeed About the role We support people with daily living tasks and personal care, and help enable access to leisure pursuits, education, skills development, and social networks within the local community, using a person-centred approach. The average week is 36 hours spread over 5 days and made up of a variety of shifts to support our 24-hour service at Langdown Houses, West Molesey, Surrey. The working pattern is rolling and will include shifts including early mornings, evenings and sleeping-in shifts. An interest and desire to support people with learning disabilities is essential, but Surrey County Council's mandatory training and additional specific training will be provided. As a Support Worker, your responsibilities will include: Working with and supporting Adults with learning difficulties to create positive outcomes and promote independence. Direct practical interactions with service users; including cooking, personal care and engaging with the wider community. Organising the shift, communicating with colleagues to plan and coordinate activities including report writing and attending/contributing to reviews as required. Engagement in planning, implementation, and delivery of care plans. Working in partnership with other agencies. Ensuring all your training requirements are met and recorded accurately. Driving people to appointments or in the community Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: An understanding of the sensitivity to the needs of people with learning disabilities. A willingness to encourage and support people with learning disabilities to access activities and facilities in the community. Respect for the cultures and beliefs of the people we support. The resilience and emotional intelligence to handle challenging situations. Every day is different and can throw its own challenges and pressures. You need to be adaptable but able to follow guidelines with a consistent, person-centred approach. A flexible attitude, both to the level of care required by the people we support as well as the time requirements of the role.This role involves providing direct and intimate personal care (such as washing, dressing, and toileting) to female service users. Due to the privacy and decency needs of the individuals we support, we require a female member of staff for this position. This post is exempt under the Equality Act 2010, Schedule 9, Part 1. This is a genuine Occupational Requirement based on the nature of the personal care duties. Due to the needs of our Home residents, possession of a full UK Driving Licence and the willingness to drive is an essential requirement for this role. You don't need to own your own vehicle but a Licence is essential for you to be able to use one of our fleet of cars to support our residents in their activities outside of the homes. As part of the application process, you will be asked to upload your CV and answer the following 3 application questions: Looking at our advert, and considering the Council's commitment to ensuring that "no one is left behind", please tell us what it is about the role that has motivated you to apply? Please tell us about the relevant experience or transferable skills you have that you can bring to this role? What three qualities do you have that would make you a good Support Worker and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? The Job advert closes at 23:59 on 16/02/2026. Applications will be considered, and interviews held, on an ongoing basis. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs

Senior Systems Engineer Salary: £50,000 – £58,000 per annum Location: Greenford, Hybrid | Flexible Hours | Early Friday Finish Are you an experienced Systems Engineer ready to take a leading role in developing cutting-edge defence technology? This is an opportunity to join a world-class engineering environment focused on delivering advanced, multi-mission solutions for global naval customers. You will work at the forefront of Anti-Submarine Warfare (ASW) innovation, supporting next-generation systems for international defence partners. If you thrive in complex engineering environments and enjoy owning technical direction, this role offers the challenge, autonomy and impact you're looking for. What You'll Be Doing Leading systems engineering work packages across complex, multi-disciplinary projects Applying broad engineering expertise to solve highly technical problems Defining and managing system and subsystem requirements Leading system design activities including functional and non-functional analysis Conducting trade studies to drive optimal design decisions Owning the Integration, Verification & Validation (IVV) strategy Supporting bid and proposal efforts Leading technical reviews, risk management and continuous improvement initiatives Mentoring and coaching junior engineers Contributing to the business' digital transformation What You'll Bring 5 to 10 years' experience in Systems Engineering. Strong knowledge of the systems engineering lifecycle, processes and methodologies Experience delivering solutions across the full project lifecycle Excellent stakeholder communication, including customer and senior leadership engagement Experience delivering and managing KPIs Degree in Systems Engineering, Electrical Engineering or related discipline (or equivalent experience) Experience with tools such as DOORS, UML tools, ERP and configuration management platforms Highly Desirable: Experience with EMI/EMC design, integration and testing Familiarity with MIL-STD environmental and EMC standards Sonar systems or naval deployment experience Knowledge of safety, ILS, or cyber security Security clearance eligibility is essential due to programme requirements. Why Apply? | Exceptional Benefits Optional 9-day fortnight TOIL and flexible working hours 1pm finish every Friday Hybrid working (role dependent) Annual bonus Casual dress 25 days holiday + Christmas shutdown Holiday buy/sell scheme Private healthcare, dental & critical illness options (salary sacrifice) Reward hub with 200+ discounts 4x salary life cover Pension: 5% employer / 4% employee (with flexible contribution options) If you're motivated by high-stakes engineering challenges and want to contribute to next-generation naval defence capabilities, this is a career-defining opportunity. TPBN1_UKTJ

Job Title: Complaints Officer Location: Southwest / West London (remote working - occasional office visit - Either Twickenham or Wandsworth) Hourly rate £21.70 PAYE / £28.29 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are looking for a committed and highly organised Complaints Officer to join our Residents Engagement team within the Richmond and Wandsworth Shared Staffing Arrangement (SSA). This is an exciting opportunity to play a key role in ensuring that residents' concerns are handled efficiently, fairly and in line with statutory responsibilities. Working across both Councils, you will support the management of complaints under the Corporate, Ombudsman, Adult Social Care, and Children Act procedures. You will manage your own caseload, provide guidance to colleagues at all levels, and help maintain high‑quality processes that put residents at the centre of our work. Key Responsibilities Act as the first point of contact for residents wishing to make a complaint. Manage a personal caseload, ensuring all responses are delivered within statutory and corporate timescales. Provide advice and support to Councillors, senior officers and service managers. Record, monitor, and report on complaint progress and compliance. Identify safeguarding concerns or potential data protection issues and ensure appropriate escalation. Support the ongoing review and improvement of complaints processes and public information. For Children Act complaints, support the setup and administration of Stage 3 Review Panels. Essential Experience - Highlighted Requirements You must have: ✔ Knowledge of relevant legislation Such as: Local Government & Social Care Ombudsman Adult Social Care statutory complaints Children Act complaints procedures Extensive knowledge of complex complaints handling.✔ Experience of handling/resolving complaints This must include the following: Ombudsman complaints Corporate complaints Adult Social Care complaints Children Act complaints Experience managing complex customer service queries in a high‑demand environment. Other Essential Criteria Strong interpersonal and communication skills, with the ability to engage sensitively with the public and represent the service professionally. Ability to interpret and present complex information clearly. Competence with Microsoft Office 365 and case management systems. Ability to work within defined processes and policy frameworks. Strong organisational skills and the ability to prioritise in a fast‑paced environment. A good standard of education (GCSE Grade C/4 in English & Maths or equivalent). What We Offer The chance to develop professionally within a large, innovative local government partnership. A supportive team environment that values collaboration, equality and diversity. Flexible working across two sites (Wandsworth Town Hall & Twickenham Civic Centre). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Full Time, PermanentWe’re looking for a proactive Employer Engagement Manager who enjoys opening doors, building trusted employer relationships, and converting opportunities into jobs. Proactively source and engage with new employers through outreach, networking, and events, to promote our clients

A leading educational institution in the United Kingdom is seeking an individual to manage the day-to-day operations of the Employer Engagement Team.

Assistant Director, Employer Engagement. Reporting to the Director, Employer Engagement, FBL you will be a key member of our team dedicated to enhancing job opportunities for our MIM, MIF MBA and Working Professional students, as well as alumni, within the London region. Maintain CRM systems to trac

This post is responsible for day-to-day operational management and professional leadership of the Employer Engagement Team, currently comprising Employer Engagement Advisers, an Events Coordinator, Placement Student and Key Employer Account Manager.

We’re looking for a proactive Employer Engagement Manager who enjoys opening doors, building trusted employer relationships, and converting opportunities into jobs. Work closely with employers to understand their vacancy requirements / recruitment needs and communicate this back to the learner eng

A global business school is seeking an Assistant Director, Employer Engagement to enhance job opportunities for students and alumni in London. This position requires significant travel within the UK to engage with employers and industry leaders, and a proactive approach to market development.

A UK-wide recruitment agency is seeking an Employer Engagement Manager to proactively source new employers and build relationships. This role involves working closely with employers to meet their recruitment needs and achieving job placement targets.

A leading training organization in the East Midlands is looking for an Employer Engagement Advisor to enhance adult skills programs and engage employers. Applicants must have knowledge of Adult Skills funding, a strong track record in employer engagement, and good Microsoft Office skills.

We’re looking for a proactive Employer Engagement Manager who enjoys opening doors, building trusted employer relationships, and converting opportunities into jobs. Proactively source and engage with new employers through outreach, networking, and events, to promote our clients wide range of pre-e

Complete any necessary paperwork with the employer such as employer contract and Health and Safety checks, to meet funding requirements, ensuring this is compliant. A proven record of positive employer engagement. Find are delighted to be supporting a Nottingham based, well-established leading train

A leading educational institution in the UK seeks a Business Growth Officer to drive business growth and employer engagement across apprenticeships and training programs. This role involves identifying opportunities, generating leads, and converting employer interest into training starts, playing a