Trabajos end customer en Reino Unido - Page 2

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You’ll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you’ll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you’ll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with * Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. * Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders * Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. * Expertise in developing journey design blueprints and CX journey prototyping * Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes * Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development * Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics * Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. * Developed facilitation and storytelling skills * Understanding of agile working practices and the ability to work in cross-functional environments * Considerable analytical and creative problem-solving skills with high levels of customer empathy You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping., • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience., • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products., • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development., • Compliance to accessibility standards and guidelines to provide an inclusive experience for all users., • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products., • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Advisory Services Solutions Principal Multicloud, Data & AI, Resiliency & Security United Kingdom, ideally based in the London area Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you’ll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell´s customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Advisory Services Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you’ll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client´s C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: * Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms with a focus on Multicloud, Data & AI and Resiliency & Security services. * Be part of an EMEA team of Solutions Principals. You will work predominantly on opportunities in the UK and when needed across EMEA. * Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design end-to-end services solutions. * Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the Dell Technologies organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements * Expert knowledge in Multicloud services and proficient knowledge in the areas of Data & AI and Resiliency & Security services. * Extensive presales experience of acting as a solution lead, solution architect or similar and proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors. * Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches. * Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning * Passion for cutting edge technology, services and life-long learning. * Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment. Desirable Requirements * Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and * Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 19 Sep 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy ___. Job ID:R270081

Overview GlaxoSmithKline (GSK) is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We are on an audacious journey to impact the health of 2.5 billion people over the next decade. Our R&D division is at the forefront of this mission, dedicated to the discovery and development of groundbreaking vaccines and medicines. We are transforming the landscape of medical research by integrating cutting-edge science and technology and harnessing the power of genetics and new data. By fostering a collaborative environment that unites the talents of our people, we are revolutionizing R&D to pre-empt and defeat diseases. Join us in our commitment to uniting science, technology, and talent to get ahead of disease together. Project Details At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines.We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: • Building a next-generation, metadata- and automation-driven data experience for GSK’s scientists, engineers, and decision-makers, increasing productivity and reducing time spent on “data mechanics”., • Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent., • Aggressively engineering our data at scale, as one unified asset, to unlock the value of our unique collection of data and predictions in real-time., • Automation of end-to-end data flows: Faster and reliable ingestion of high throughput data in genetics, genomics and multi-omics, to extract value of investments in new technology (instrument to analysis-ready data in ?12h) .Enabling governance by design of external and internal data: with engineered practical solutions for controlled use and monitoring., • Innovative disease-specific and domain-expert specific data products: to enable computational scientists and their research unit collaborators to get faster to key insights leading to faster biopharmaceutical development cycles.Improving engineering efficiency: Extensible, reusable, scalable, updateable. Position Summary GSK are looking for an experienced DataOps Engineer to join the growing DataOps team. DataOps Engineers take ownership of delivering high-performing, high-impact biomedical and scientific data ops products and services, from a description of a pattern that customer Data Engineers are trying to use all the way through to final delivery (and ongoing monitoring and operations) of a templated project and all associated automation. They are standard-bearers for software engineering and quality coding practices within the team and are expected to mentor more junior engineers; they may even coordinate the work of more junior engineers on a large project. They devise useful metrics for ensuring their services are meeting customer demand and having an impact and iterate to deliver and improve on those metrics in an agile fashion. Responsibilities and Experience As a DataOps Engineer, this person will be a highly technical individual contributor, building modern, cloud-native, DevOps-first systems for standardising and templatising biomedical and scientific data engineering, with demonstrable experience across the following areas: • Deliver declarative components for common data ingestion, transformation and publishing techniques, • Define and implement data governance aligned to modern standards, • Establish scalable, automated processes for data engineering teams across GSK, • Thought leader and partner with wider Onyx data engineering teams to advise on implementation and best practices, • Cloud Infrastructure-as-Code, • Define Service and Flow orchestration, • Data as a configurable resource (including configuration-driven access to scientific data modelling tools), • Observabilty (monitoring, alerting, logging, tracing, ...), • Enable quality engineering through KPIs and code coverage and quality checks, • Standardise GitOps/declarative software development lifecycle, • Audit as a service Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Inclusion at GSK GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. If you need any adjustments in the recruitment process, please get in touch with our Recruitment team () to further discuss this today. Important notice to employment businesses/agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are aUS Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting ___ site.

Summer Internship Programme Overview Join us as a summer intern and discover the world of finance and technology. Dive into our culture, engaging in real projects that offer a comprehensive business overview. Select your desired business area for an in-depth introduction, taking on immediate responsibility guided by a mentor and line manager. Forge connections, explore new horizons, and unlock growth opportunities in this 10 week journey. Join us during the summer of your penultimate or final year of university to build skills, expand knowledge, and embark on an impactful path towards a promising career. Why the Investment Banking Summer Intern programme? As a Banking intern, you will be working with our Coverage and Mergers and Acquisition teams. Here, you'll come up with the answers to our clients' most strategic questions. Advising a broad range of corporate clients, you'll deliver holistic, structured solutions that help our clients deliver on their goals; whether that's through mergers and acquisitions, capital raising, structured solutions or risk management. As a Summer Analyst, you'll spend the summer learning the art and science behind executing a transaction. As a member of one of our industry, product or geographic groups, you'll work on live deals and deal proposals. You may also work on projects that include: • Financial analysis and modelling, • Valuation, • Industry research, • Client due diligence, • Developing written materials, including offering memoranda and new business presentations. Investment Banking at Barclays Barclays is one of the world's top-tier investment banks. We are one of the only non-US, full-service rivals to the biggest US investment banks. And being headquartered in Europe gives us a unique advantage. We think and act differently. From Hong Kong to Houston, and Tel Aviv to Tokyo, everyone at Barclays enjoys a real sense of purpose, because they work for a business that fosters innovation, champions sustainability, and deploys finance responsibly for the common good and the long term. We provide comprehensive financial advisory, capital raising, financing and risk management services to corporations, governments and financial institutions worldwide. We take an integrated approach to client coverage, providing access to bankers who have industry and geography specific expertise across all investment banking products. Who we're looking for To be considered for this programme, you must be in your penultimate or final year of your degree - in any discipline. Ideally you'll have a keen interest in business and finance and an a curiosity to learn. We value resourcefulness, teamwork, enthusiasm and an entrepreneurial spirit, all of which might be showcased through your involvement in extracurricular activities. The location for this role is indicated in the job title, and you will be based at that location. If you are accepted into our graduate programme, your base location will be the same as it was during your internship. Barclays will accept applications from candidates who require visa sponsorship to work in the UK. Working in London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. And if you're technically minded, you'll get more from your tech career by collaborating with other brilliant minds on game-changing innovations that are redefining the future of finance. Purpose of the role To participate in the day-to-day activities of the investment banking division. Gain broad exposure to different types of clients, transactions and focus on specialist areas. Accountabilities • Collaboration on live deals, client pitches, support the team with advising on a broad range of corporate clients, delivering holistic, structured solutions to deliver on client goals., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for investment banking., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation's products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Graduate Programme Overview If you're a recent graduate or soon-to-be graduate join us and unlock a world of carefully curated experiences, knowledge, and connections to shape your career. Along the way, you can expect all the training and support you need to make your mark on the world. Put simply, we'll empower you to help determine how we do things and where we go next. Our graduates are a vital part of our success, and we welcome applications from people from all walks of life. Whoever you are and wherever you want to join us, if you're curious, creative and ambitious, this is a world in which you can truly belong. Why the Investment Banking Graduate programme? In our Country Coverage, Sector and M&A teams the Investment Banking team work to build and maintain relationships with clients, understand their needs, expectations and financial goals to develop and propose appropriate investment banking solutions for clients and their companies. The chance to make an impact As a Banking graduate, you will be working with our Coverage and Mergers and Acquisition teams. Here, you'll come up with the answers to our clients' most strategic questions. Advising a broad range of corporate clients, you'll deliver holistic, structured solutions that help our clients deliver on their goals; whether that's through mergers and acquisitions, capital raising, structured solutions or risk management. After several weeks of intensive training to start, you'll join one of our industry, product or geographic groups and start working on live deals and business development projects right away. Within small deal teams, you'll quickly play an important role on a variety of demanding assignments. You may work on: • Financial analysis and modelling, • Valuation, • Industry research, • Business evaluation and strategic assessment, • Business and idea generation, • External and internal stakeholder communication 2 year targeted, fast-track programme focused on developing specialist technical expertise. Investment Banking at Barclays Barclays is one of the world's top-tier investment banks. We are one of the only non-US, full-service rivals to the biggest US investment banks. And being headquartered in Europe gives us a unique advantage. We think and act differently. From Hong Kong to Houston, and Tel Aviv to Tokyo, everyone at Barclays enjoys a real sense of purpose, because they work for a business that fosters innovation, champions sustainability, and deploys finance responsibly for the common good and the long term. We provide comprehensive financial advisory, capital raising, financing and risk management services to corporations, governments and financial institutions worldwide. We take an integrated approach to client coverage, providing access to bankers who have industry and geography specific expertise across all investment banking products. Who we're looking for To be considered for this programme, you must be motivated and curious with a degree or expected degree - in any area. Ideally, you will have an interest in business and finance, a good work ethic and be keen to learn and develop your skill set, allowing you to deliver the best products to our clients. This role is regulated by the FCA. Barclays will accept applications from candidates who require visa sponsorship to work in the UK. Working in London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. And if you're technically minded, you'll get more from your tech career by collaborating with other brilliant minds on game-changing innovations that are redefining the future of finance. Purpose of the role To participate in the day-to-day activities of the investment banking division. Gain broad exposure to different types of clients, transactions and focus on specialist areas. Accountabilities • Collaboration on live deals, client pitches, support the team with advising on a broad range of corporate clients, delivering holistic, structured solutions to deliver on client goals., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for investment banking., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions., • Development and implementation of financial models and strategies that support in decision making in investment banking. Understand how businesses work and learn from experts in the industry., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Salt are excited to support a leading tech business in their search for a Product Marketing Manager to join their UK team on a 12-month fixed-term contract (with strong potential to extend). This is a fantastic opportunity to join a high-impact, fast-paced team shaping their growth across the UK and EMEA. You'll be joining a small but growing product marketing team, reporting directly to the Head of Product Marketing. This position has a broad remit, covering both strategic input and hands-on execution, with a particular focus on the Emerging Mid-Market segment. Key Role Responsibilities: * Developing and executing go-to-market strategies for new product features and launches. * Building customer profiles, targeting strategies, and messaging frameworks. * Creating engaging marketing and sales enablement materials. * Conducting customer research and insight gathering to inform product roadmap decisions. * Partnering cross-functionally with product, design, sales, and data teams to deliver impactful campaigns. Skills: * 5+ years' experience in B2B product marketing, ideally within the tech sector. * EMEA experience would be highly valuable * Strong background in end-to-end GTM planning and execution. * Ability to leverage data and customer insights to shape strategy. * A collaborative, self-motivated individual with excellent people skills and a "can-do" attitude. If you have the relevant background in B2B tech product marketing and are keen to explore this opportunity, please get in touch for a confidential conversation! *Rates depend on experience and client requirements

Permanent | London/Hybrid Salary: Up to £75,000 Overview We are seeking an experienced Solutions Architect to design and lead the architecture of next-generation conversational AI and voice platforms. This role is key to modernizing customer interactions, moving from Legacy IVR systems to intelligent, natural language-driven experiences. Responsibilities * Define end-to-end architecture for conversational AI voice solutions (intent capture, NLP, text-to-speech, orchestration). * Ensure designs meet enterprise standards for security, resiliency, performance, and compliance. * Lead decision-making on cloud-native, microservices, and API-first frameworks. * Partner with product, engineering, and design teams to translate requirements into scalable solutions. * Establish architectural guardrails, integration patterns, and documentation. * Conduct architecture reviews and maintain end-to-end interaction flow documentation. Key Requirements * Strong expertise in CCaaS/IVR platforms and conversational AI/NLP technologies. * Proficiency with cloud platforms (AWS preferred) and modern architecture (microservices, APIs, event-driven). * Familiarity with speech recognition, text-to-speech, dialog orchestration, and AI/ML pipelines. * Experience in SAFe Agile methodologies and leading distributed teams. * Skilled in standardization, automation, and reducing deployment complexity. Qualifications * 8+ years of architecture experience designing enterprise voice applications. * Proven background in large-scale application/system architecture. * Strong leadership and stakeholder communication skills. * Track record of delivering technology solutions in fast-paced environments.

Salesforce Developer - Financial Services Cloud - Banking As the Salesforce Integration Developer this role will work closely with the Salesforce Technical Lead and Lead architect to help with the development, Integration and configuration of Salesforce platform and performing the day to day operations to maintain the platform by partnering with people across the business and broader IT team to deliver customer value through the extension of CRM services. • Work on Salesforce FSC projects to integrate with 3rd party SAAS systems and internal on Prem systems leveraging APIs, different integration patterns and tools., • Leverage the existing DevOps tools and methodologies (Azure DevOps) for deployments of user stories/tickets/bugs., • Analyse requirements and translate them into technical solutions especially around Integrations., • Design, Build, and test applications ensuring high-quality delivery., • Also, integral part of the Run/Ops team of Salesforce to help with BAU requests and maintain the Salesforce Platform., • Own the Salesforce tickets/incidents raised by the end customers and help with the build/resolution., • Work closely with the technical lead and architect to build enhancements on the existing Salesforce platform., • Hands-on Salesforce solution development with proven knowledge and experience across both declarative configuration and programmatic development., • 5+ years of experience as a Salesforce customisation and Integration developer., • Knowledge of REST APIs, streaming API, CDC and Platform events., • Experience in Financial Services Cloud and Vlocity (Salesforce Industries)., • Expert in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce., • Experience in customisation leveraging LWC and Apex (triggers, batch classes)., • Good experience in Omnistudio - Omniscripts, Flex Cards, Data Raptors and Integration Procedures., • Experience in implementing eID&V solutions., • Experience in working for a bank or a financial service institution is a plus., • Salesforce system admin, developer, app builder and omnistudio developer certification is a plus.

Senior iOS Engineer Hybrid - London Up to £80k basic An exciting opportunity for a Senior iOS Engineer to join a fast-moving tech company building data-driven mobile products at scale. This is a highly regarded engineering environment where people are trusted to take ownership, solve real-world problems, and move quickly with purpose. As a Senior iOS Engineer, you'll play a key role in shaping and scaling a sophisticated native iOS app used by tens of thousands of customers. You'll work across two core areas - the flagship customer-facing app and a native SDK that powers Real Time, on-device data collection. The role blends deep technical engineering with a product mindset and a strong focus on performance, usability, and scale. This is a senior-level role where you'll help define architecture, influence product direction, and mentor others in the team. You'll work closely with Back End and data engineers in cross-functional squads, and have the freedom to experiment with new tools - including AI - to improve your own productivity and the quality of the codebase. Senior iOS Engineer - Key Requirements: • Significant previous experience building native iOS applications in Swift, • Experience with modern iOS tooling, eg SwitfUI, UIKit, CoreData, Clean Architecture, MVVM, Dependency Injection, etc., • Proven experience building scalable SDKs for third-party use, • Strong understanding of software architecture and design patterns, • Ability to write high-performance, maintainable code and optimise for performance and reliability, • Comfortable working across the full app life cycle, from feature design to delivery and iteration, • A collaborative mindset and product-focused approach, • Experience working in Agile, cross-functional teams, and mentoring other engineers, • Basic salary up to £80,000, • Performance related bonus, • Share options, • Private medical insurance, • Income protection, • Enhanced pension, • 25 days holiday We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Senior Android Engineer London - Hybrid (occasional travel to the office) Up to £85k basic An exciting opportunity for a Senior Android Engineer to join a fast-moving tech scale-up building data-driven mobile products. This is a respected engineering environment where people are trusted to solve complex problems, take real ownership, and move quickly with purpose. As a Senior Android Engineer, you'll play a key role in evolving and scaling a sophisticated Android app used daily by a large customer base. You'll work across two key products - the main customer-facing app and a native SDK. It's a chance to apply your skills to real-world challenges, with a strong emphasis on performance, usability, and reliability at scale. This is a senior role with real technical influence - you'll contribute to architectural decisions, mentor others, and help shape the direction of the app and the platform. You'll work closely with product, data, and Back End teams, with the freedom to explore new tools and apply AI-driven approaches to boost productivity and developer experience. Senior Android Engineer - Key Requirements: • Hands-on experience in Android development using Kotlin, • Strong knowledge of Coroutines, Jetpack Libraries, and Jetpack Compose, • Solid understanding of software architecture and design patterns, • Proven ability to build scalable, user-friendly SDKs for use by other developers, • Track record of building secure, performant, and maintainable Android apps, • Clear communicator who works well in cross-functional teams and values collaboration, • Comfortable mentoring others, leading by example, and contributing to technical direction, • Basic salary up to £85,000, • Performance related bonus, • Share options, • Private medical insurance, • Income protection, • Enhanced pension, • 25 days holiday We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Senior Full Stack Software Engineer | B-Corp Start-Up | Net-Zero Carbon Up to £100,000 plus stock London - Hybrid (2 days a week in the office) Typescript, Rust & React Senior Full Stack Software Engineer - We are working with an amazing Carbon Neutral, B-Corp certified start-up to find them a Senior Full Stack Software Engineer to join their purposely small, experienced engineering team. They have received over $10m in funding in the last two years and as reach break-even in the original market, they have some exciting tech challenges in scaling their sustainable platform as they look to expand their reach. As a Senior Full Stack Software Engineer in a start-up your role will be multi-faceted: • Designing and building new features to improve the lives of everyone who uses the platform, whether it's fellow employees or customers., • Improving the tooling and infrastructure to make it easier to scale., • Collaborating with colleagues in engineering and the wider business to innovate and produce new ideas. You should apply if: • You're excited to build sustainable, net-zero products to disrupt an industry., • You're love the challenge, opportunity and ambiguity of an early-stage start-up., • You have experience building Back End services and APIs and are comfortable writing code for the Front End or building the infrastructure., • You have a product mindset and are always thinking about how the solution will benefit the customer. Senior Full Stack Software Engineer | B-Corp Start-Up | Net-Zero Carbon Up to £100,000 plus stock London - Hybrid (2 days a week in the office) Typescript, Rust & React Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Human Resources Internship programme? Barclays is a people-focused organisation, and Human Resources (HR) is the team that makes sure all our 100,000 employees have the opportunity to grow, develop and get the most from their careers. As a global function within the bank, HR is dedicated to making Barclays a great place to work by placing colleague experience at the heart of everything we do. As part of HR, you'll be at the heart of our business success. Whether you're recruiting top talent, promoting an inclusive culture or making sure our rewards are fair, imaginative and motivating, your work will have a real impact. You might use data on our workforce and business to make informed decisions about HR products and services, or design and implement policies to support our colleagues. You could be driving the key milestones of the employee journey, such as performance management and promotions. Throughout, you'll have opportunities to learn from experts, work across geographic and divisional boundaries, and contribute to policies that influence the financial services industry as a whole. To be considered for this opportunity, you must be in your penultimate or final year of university. Ideally, you'll also bring strong problem-solving skills and a genuine passion for building relationships-qualities that help you thrive in dynamic, team-driven environments. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To support the day-to-day operations of the human resources division through Provision of insights and expertise that help more senior colleagues make informed decisions. Also support the development of new products and services in addition to identification of new market opportunities. Accountabilities • Execution of small research projects to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with relevant leaders to implement research findings., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Participation in the identification of opportunities, development of business cases and the deployment and launch of new products and services for human resources., • Management of client relationships and provision of customer service support to clients and customers responding to questions about products and services, processing of transactions, and resolution of customer complaints., • Management of the development and implementation of financial models and strategies that support in decision making for human resources., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise., • Thorough understanding of the underlying principles and concepts within the area of expertise., • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

We are now growing our Inside Sales team in Central London and are recruiting for a German speaking colleague to take on the role of German Inside Account Representative. You will be responsible for named customer accounts and quota ownership and be involved in prospecting, managing the end-to-end s

Casualty Senior Claims Specialist | London Market insurer | London/Hybrid | 6 Month Contract - Inside IR35 (£700 - 800 per day) Our Client, a leading provider of innovative commercial claims solutions, is looking for a skilled and dedicated Casualty Senior Claims Specialist to join their dynamic team on a contract basis in London. This role plays a crucial part in handling and resolving claims efficiently and fairly while ensuring exceptional customer service. Responsibilities: • Handle a variety of Casualty claims from initiation to resolution, • Investigate policy coverage, liability, and quantum, • Set and review reserves and strategies throughout the claim life cycle, • Collaborate with internal and external stakeholders, • Maintain thorough file records and uphold excellent client service standards, • Support internal audit and reporting requirements, • Extensive experience in Casualty classes within the London Market, • Advanced knowledge of claims handling practices and concepts, • Familiarity with regulatory and legal requirements, • Strong communication, negotiation, and decision-making skills, • Ability to adapt to a changing environment and identify market trends If you have the required skills and experience for this exciting opportunity, we invite you to submit your CV today. For more information, please contact Raj

Compliance Advisor Salary: £38,000 (flexible for the right candidate) Location: Hampshire (Hybrid, 1-2 days per week in the office) Sector: Technology/IT Infrastructure Role Overview We are seeking a Compliance Advisor to support the Legal and Compliance Manager across a broad range of compliance activities. The role will focus on trade compliance, ISO accreditations, supplier and product onboarding, reporting, and wider compliance responsibilities. The successful candidate will help develop, implement, and monitor policies to ensure compliance with local laws, international trade requirements, and quality standards. Key Responsibilities Trade Compliance * Act as first point of contact for trade compliance queries. * Support with product classification and ECCN code verification. * Advise on and maintain End User Certificates. * Assist with export licence maintenance and applications (including SIEL licences). * Support screening of customers and suppliers against trade sanctions. * Carry out monthly import/export checks for AEO accreditation. ISO Accreditations * Manage, develop, and maintain ISO accreditations (ISO 9001, ISO 14001, ISO 45001). * Act as main contact for BSI and manage annual/biannual audits. Reporting * Maintain and report WEEE, battery, and packaging compliance data. * Submit annual data to regulatory bodies and coordinate sign-off. * Record health and safety incidents and prepare monthly board updates. * Maintain CO2 emissions reporting. Supplier and Product Onboarding * Finalise and implement Supply Chain Integrity policy. * Manage supplier and product onboarding questionnaires and risk assessments. * Ensure policies and processes for product risk assessment are in place. General Compliance * Support delivery of the company-wide Compliance Plan. * Respond to customer/vendor compliance questionnaires (eg Eco Vadis). * Generate reporting tools to track audit and licence renewal dates. * Promote a culture of compliance and sustainability across the business. Requirements * Experience in import/export controls, ISO accreditations, and compliance reporting (WEEE, Battery, Packaging). * Experience writing and implementing policies for medium to large businesses. * Knowledge of ISO audits and AEO requirements (preferred). * Strong IT literacy (Outlook, Excel, PowerPoint, Word, Visio). * Strong organisational, research, and analysis skills. * Willingness to travel occasionally to other UK and European offices. *Rates depend on experience and client requirements

This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work. They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen. This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. ✅ Your day-to-day responsibilities: • Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script, • Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice, • Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for success, • Passionate about delivering an amazing customer experience, • Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills, • Exceptional communication skills, both written and verbal, • A positive and high-energy attitude, • Up to 20 'work from anywhere' days per year, • Posh Christmas and summer parties, • Tons of sponsored (but not too heavily organised!) office fun, • Access to apprenticeships and formal coaching

Job Title Marketing Lead, Embedded Services Job Description Once in a lifetime career opportunities like this are rare so read on! At Sage, we're rapidly scaling our Embedded Services team, taking our platform proposition to the world's most dynamic small business platforms, fintechs and vertical SaaS providers. To help us on this mission, Sage is now looking for a dynamic, strategic and results-driven Senior Marketing Manager to lead and execute regional field marketing programs with platform partners that drive pipeline, engage strategic accounts, and support revenue growth. This role will work closely with Business Development, Product Marketing, and Demand Generation teams to plan and deliver high-impact marketing programmes and experiences from inbound and outbound campaigns to ABM and account-based activations, to major trade shows and regional roadshows. You'll own the strategy and execution of programmes that elevate the awareness of Sage as an embedded services brand, bring our proposition to life on the website and other channels, nurture prospects, and accelerate pipeline opportunities across key verticals and segments. This is an exciting opportunity for a field marketer who thrives at the intersection of creativity, high performance and business impact, with a passion for market disruption and a growth mindset. Location - Hybrid, 3 days per week from our London Office. Key Responsibilities • Plan, execute, and optimise enterprise marketing programmes that drive awareness and establish Sage as the market leader in embedded services., • Build inbound and outbound marketing programmes that drive demand generation for Sage embedded services and fuel the pipeline., • Partner with Business Development to support territory plans and account-based strategies, including the creation of ABM programmes to target platform partners and key decision-makers., • Develop integrated marketing programmes that leverage content, digital, and outbound tactics to drive engagement and build pipeline for mass platform acquisition., • Create marketing collateral that supports complex buyer committee needs, including tech audience of developers as well as C suite decision makers., • Align field marketing efforts with regional and global revenue goals to drive awareness, engagement, pipeline acceleration, and customer retention., • Develop event strategy for embedded services, to include in-person/virtual events, including trade shows, roadshows, webinars and industry conferences., • Own event lifecycle including planning, budgeting, logistics, content/messaging, vendor management, and on-site execution., • Measure performance, analyse ROI, and continuously refine campaigns and events based on data and feedback., • Maintain strong relationships with internal stakeholders, including Product Marketing, Brand and Business Development to ensure programme alignment and execution., • Support quarterly and annual planning processes and report progress against KPIs., • Champion the brand and deliver exceptional partner and prospect experiences. Experience and Skills; • Experience in B2B SaaS field marketing, demand generation, and/ or enterprise performance marketing, preferably in the fintech, accounting tech, or developer API services sector., • Proven track record in supporting marketing initiatives to scale new products or categories, especially involving awareness-building in greenfield segments., • Demonstrated success planning and executing field programs that drive qualified pipeline and revenue impact., • Cross-channel experience working with content marketing, social/Webinars/events (virtual and in‑person), PR, and partner-led activations., • Hands-on experience managing end-to-end events including third-party trade shows, webinars, and executive engagements., • Proven track record collaborating with Product Marketing and Sales/ Business Development to build territory-level plans, support account-based marketing, and influence key buying groups., • Experience using CRM and marketing automation tools such as Salesforce, etc., • Experience working in high-growth or matrixed organizations with cross-functional teams., • Familiarity with ABM platforms, intent data, and enrichment tools is a plus. Your benefits (Only Applicable for UK Based Roles) Benefits video - • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-SW1 Function Performance Marketing Country United Kingdom Office Location London Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Entry Level Sales and Customer Service Role - No Experience Required - Immediate Starts (Full time Equivalent).Feeling stuck in a dead end job with no variety or progression.Want to represent a fun and vibrant company and join their growing team.Our client based in London has become one of the count

Senior Software Engineer (Full Stack - Ruby on Rails/React) Remote (UK-based) Up to £85,000 About the Role A fast-growing sports tech company are on a mission to deliver an exceptional product experience to their passionate user base. They're looking for a Senior Full Stack Engineer with strong Ruby on Rails expertise and solid React skills to help shape and scale their platform. This is a remote-first position (UK-based), with the team coming together in Edinburgh just once a quarter. It's a great fit if you value flexibility, ownership, and making a real impact on both product direction and user experience. What You'll Be Doing * Designing and maintaining robust Back End systems with Ruby on Rails * Building dynamic, responsive interfaces with React (and occasionally React Native) * Partnering with Product, Design, and Customer Success to deliver features that matter * Writing clean, maintainable code and clear documentation * Engaging with users to better understand needs and priorities * Driving improvements in tools, processes, and performance through iteration and feedback What They're Looking For * Strong, proven experience with Ruby on Rails in production environments * Hands-on experience with React (React Native a bonus) * Excellent communication skills and comfort working in a remote setup * Ability to take ownership of projects and deliver end-to-end * A user-first mindset, translating technical goals into meaningful outcomes * Enthusiasm for collaborating across teams and speaking directly with end users Why You'll Love Working Here * Remote-first culture - with minimal travel (just once per quarter to Edinburgh) * Work on products that have a tangible impact on real communities * Join a supportive, fast-moving team where your voice truly matters * A culture built on autonomy, transparency, and continuous improvement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We re looking for an experienced Contracts & Order Management Specialist to join the team. you'll play a key role in supporting the setup, management, and amendment of complex contracts including Statements of Work, multi-line agreements, SKUs and varied billing models. you'll be hands-on with SAP, Salesforce and/or Dynamics 365, ensuring contracts are structured correctly, aligned with business processes, and ready for accurate billing. This role will suit someone with a background in contract administration, sales operations or deal desk/order management, who is comfortable navigating detail and ensuring data accuracy across systems. Similar titles in other companies; Deal Desk Specialist/Analyst, Contract-to-Cash Analyst, Quote-to-Cash Specialist, Commercial Contracts Specialist, Contract Administrator, Sales Operations Specialist, Order Management Specialist, Commercial Operations Analyst, Contract & Order Management Specialist, Contracts & Sales Operations Specialist Contracts & Sales Operations Specialist Location: Flexible/Hybrid (UK or EU time zones) Contract: 6-12 months (with potential to extend) or permanent Start: ASAP We're looking for an experienced Contract Operations Specialist to own the set-up, amendment, and governance of complex customer contracts and Statements of Work (SOWs). You'll work closely with Sales, Finance, Legal and RevOps to ensure every sales order is accurately configured, billable and compliant from day one. This role focuses on customer sales orders and contract and SOW operations (not vendor or contractor management). What you'll do • Create & manage complex contracts: Configure multi-line/multi-SKU customer contracts and SOWs with varied billing types (eg, recurring, usage-based, fixed-fee, milestones)., • Order operations: Review sales orders for accuracy, pricing, discounts, terms, and revenue-impacting fields; resolve discrepancies before booking., • Amendments & change control: Process renewals, upsells, downsells, extensions, and scope changes; maintain full audit trails., • Billing readiness: Ensure contract and order data enables timely, accurate invoicing; partner with Finance on billing schedules and credit/debit memos., • Data quality & governance: Own data hygiene across core systems; drive standardisation of fields, templates, and workflows., • Stakeholder enablement: Serve as SME for SOW and contract processes; coach Sales/CS on best practices and required artefacts., • Proven experience (typically 3 - 5+ years) in contract operations, order management, or revenue operations focused on customer contracts, SOWs, and sales orders., • Hands-on system expertise with at least two of: SAP, Salesforce, Dynamics 365 (including CPQ/Order Management or equivalent)., • Fluency in complex commercial structures: Multi-SKU bundles, tiered pricing, co-terming, proration, revenue schedules, and mixed billing models., • Change control mastery: Skilled at drafting/processing amendments, renewals, and scope changes with clean auditability., • Detail obsession: Comfortable working with large data sets, cross-checks, and reconciliation between systems., • Experience in SaaS/subscription or services organisations with mixed recurring and project billing., • Familiarity with CPQ tools, rev rec considerations (eg, IFRS 15/ASC 606 concepts) and quote-to-cash workflows., • High-impact role shaping our quote-to-cash foundation., • Collaborative team, clear ownership, and opportunities to streamline processes and tooling. How to apply Please send your CV and a short note highlighting: • A complex SOW or customer contract you configured (what made it complex),, • An amendment you processed end-to-end and how you ensured billing/revenue accuracy,, • The systems you've used (SAP, Salesforce, Dynamics 365) and your specific workflows in each.

Full-Stack Engineer (Backend-Leaning) | £50-90K | London (Remote-Friendly) Harvey Nash have partnered with a fast-moving startup looking for a pragmatic, product-minded full-stack engineer with a Back End focus. You'll help shape their technical roadmap, solve real customer problems and build scalable systems that unlock the power of data and machine learning. What You'll Do: • Design and build Back End and Front End systems (React, Node, TypeScript), • Plan data schemas to support long-term ML pipelines, • Own systems in production, monitoring, alerting, and incident response, • Collaborate across product, ops, and engineering to deliver impactful features, • 5+ years' experience in software engineering, • Strong Back End skills, system design, and REST API development, • Product mindset, you care about solving customer problems, • Pragmatic approach to building resilient, scalable systems Flexible hours 25 days holiday + public holidays Please apply now to be considered.

Staff Software Engineer | B-Corp Start-Up | Net-Zero Carbon | Full Stack Up to £120,000 plus stock London - Hybrid (2 days a week in the office) Typescript, React, Node, GraphQL, GCP Staff Software Engineer - We are working with an amazing Carbon Neutral, B-Corp certified start-up to find them a Staff Software Engineer to join their purposely small, experienced engineering team. They have received over $10m in funding in the last two years and as reach break-even in the original market, they have some exciting tech challenges in scaling their sustainable platform as they look to expand their reach. As a Staff Software Engineer in a start-up your role will be multi-faceted: • Designing and building new features to improve the lives of everyone who uses the platform, whether it's fellow employees or customers., • Improving the tooling and infrastructure to make it easier to scale., • Collaborating with colleagues in engineering and the wider business to innovate and produce new ideas. You should apply if: • You're excited to build sustainable, net-zero products to disrupt an industry., • You're love the challenge, opportunity and ambiguity of an early-stage start-up., • You have experience building Back End services and APIs and are comfortable writing code for the Front End or building the infrastructure., • You have a product mindset and are always thinking about how the solution will benefit the customer. Staff Software Engineer | B-Corp Start-Up | Net-Zero Carbon | Full Stack Up to £100,000 plus stock London - Hybrid (2 days a week in the office) Typescript, Rust & React Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.

CRM Marketing Operations Specialist Role: CRM Marketing Operations Specialist Industry: Media & Entertainment Specialism(s): CRM, Messaging, Braze, AEM, Quality Assurance, CRM Lifecycle Comms, Solution Design, Push, In-App, SMS Type: Contract, Inside IR35 Location: London (Hybrid) Pay Rate: £250 - £305 per day Start: October 2025 CRM Marketing Operations Specialist CPS Group UK are delighted to be working with a leading brand to appoint a CRM Marketing Operations Specialist to enable marketer strategies through knowledge and execution of messaging channel end-to-end solutions The CRM Marketing Operations Specialist is accountable across the messaging life cycle, from solution design to build and deployment, to understanding the impact of the campaign. The role is critical to ensuring high-quality user experience through a rigorous quality assurance approach and peer feedback. Role Requirements • Build, test and execute CRM messages across the entire customer life cycle, • Continually drive messaging optimization and best practice adoption, • Run A/B and multivariate tests, • Coordinate with marketing teams to create and manage the end-to-end marketing campaign process, • Create and manage project plans with clearly defined deliverables and resources, • Within the team, coordinate CRM workstreams and prioritise effectively, • Track and communicate CRM messaging progress, • Monitor messaging campaigns and initiatives, flagging and mitigating issues where required, • Traffic messages utilizing targeting capabilities, considering business goals, • Implement and audit all analytic encoding to enable messaging effectiveness, • Report and analyse on message performance, • 2+ years of work experience in marketing operations, analytics, • Proficiency using Braze platform, • Experience in Marketing/CRM automation and personalisation, • Active certifications in messaging platforms (Salesforce Marketing Cloud, Braze, Adobe Experience Manager), • Understanding of messaging best practices (email, push, in-app), • Strives for quality, • High attention to detail and ability to readily spot potential bugs/issues, • Excellent written/documentation skills, • Skilled in Insights Analysis, • Working knowledge of SQL, • Experience working in agile teams, • Effective communication skills with globally diverse cultures, • Curious and analytic mindset, striving to build expertise By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website

Assistant Manager – Luxury Alcohol Store | London.Are you a charismatic and experienced retail professional with a passion for premium wines, rare whiskies, and high-end customer experiences? A prestigious luxury alcohol store are on the hunt for a talented.This is a unique opportunity to be part

An international retail conglomerate is seeking a Digital Analyst to join the team to lead on end-to-end customer journey analysis & optimisation across a vast digital estate. As the Digital Analyst, you will utilise GA4 to deep-dive into customer journeys across mobile, web and app platforms. T

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. To be succe

SENIOR PRODUCT DESIGNER £75,000 – £85,000 + BONUS LONDON 3X WEEK THE COMPANY: This FTSE250 FinTech is one of the biggest names in derivatives trading, operating across 16 regions with a dominant market share. Think the scale of a global financial powerhouse combined with the energy of a high-growth tech company. With significant investment going into product design and a full transformation of their platforms underway, this is a chance to join at a genuinely pivotal moment. THE ROLE: As a Senior Product Designer, you’ll own the end-to-end design process across critical onboarding and account journeys, driving conversion, engagement, and overall customer experience. You’ll get stuck into everything: • Discovery, ideation, prototyping, and delivery, • Shaping strategic decisions alongside product and engineering, • Elevating design quality across the team WHAT YOU’LL BE WORKING ON: • Redesigning and modernising legacy trading platforms, • Building out new retail propositions to compete at entry level, • Creating a unified product experience across web and app, • Designing a seamless, best-in-class onboarding journey, • Driving the full redesign of the entire product stack WHAT YOU’LL NEED: Must-haves: • End-to-end product design experience across discovery, testing, and delivery, • Expertise in Figma, design systems, and prototyping, • Creative problem-solving that goes beyond standard competitor patterns, • Experience in fast-paced environments such as FinTech, FS, or startups, • Exposure to UX or product research, • Experience designing for complex, regulated workflows, • Motion or animation design skills HOW TO APPLY: If you’re ready to take ownership, shape customer journeys, and make a genuine impact, send over your CV and portfolio using the link below.

Contract Project Manager | Up to £650, Inside | 6 months | Hybrid I am seeking a Contract Project Manager to deliver high-impact initiatives within an international fintech organisation specialising in cross-border payments and digital remittances. The role will focus on driving critical projects across technology, compliance, and customer operations. Responsibilities • Own end-to-end delivery of multiple concurrent projects across product, engineering, and operations., • Define and track project scope, budgets, timelines, and success metrics., • Manage dependencies across distributed teams in multiple regions., • Identify risks, issues, and blockers early, and proactively drive resolution., • Support the embedding of agile delivery practices while ensuring business outcomes are achieved. Requirements • Proven experience as a Project Manager within fintech, payments, or financial services., • Strong background delivering technology-enabled change in fast-paced environments., • Excellent stakeholder engagement and communication skills., • Experience working with global teams across multiple time zones. Key Details • Location: London / hybrid, 2 days a week, • Duration: 6 months, • Day Rate: £650, Inside IR35, • Start Date: ASAP Contract Project Manager | Up to £650, Inside | 6 months | Hybrid *Unfortunately, due to the high volume of applications, not all submissions will receive feedback.

Head of Collections & Recoveries – London 3x a week £100-£120k A high-growth fintech in the car finance space is scaling fast and now building out a brand-new Collections & Recoveries function and looking for someone to lead it. This is a hands-on opportunity to: • Design and own the end-to-end collections & recoveries strategy, • Build a new squad (starting lean, then scaling with engineering and ops resources), • Work with external recovery partners, legal teams, and ops to protect the business while keeping customer care front and centre, • Use data and analysis (SQL required) to drive decision-making, • Lead initiatives that improve arrears and recovery performance in secured lending / car finance You’ll report directly into the Chief Data Officer and play a critical role in shaping one of the most important areas of the business. They are looking for someone who’s already led initiatives to improve collections and recoveries, ideally within car finance, leasing, or secured lending. Competitive package (£100–120k) Hybrid working (3 days in London office) A high-impact, greenfield leadership role where you’ll set the strategy and build from scratch

We have a fantastic opportunity for a Fluent German Relocation professional to join our client in London. As the Relocation Specialist, you will be responsible for the end-to-end coordination of global relocation services to corporate clients. Working closely with internal European teams and external corporate clients, you will be responsible for ensuring a smooth relocation process, adherence to compliance and regulations, and exceptional client service standards. This position demands exceptional organisational skills and the ability to communicate effectively in both English and French. What does the Relocation Specialist role include: • Act as a subject matter expert for relocation-related services to corporate clients and their relocating employees., • Manage each relocation employee case from start to finish, including the full delivery of their relocation needs assessments and induction calls., • Build and foster professional relationships with clients and their employees., • Coordinating global mobility services such as destination services, move management, and immigration services., • Support supply chains to ensure high client satisfaction throughout the process., • Attend meetings with the corporate client and their HR members when required., • Communicate effectively in both English and French. Required Skills • Proven experience in relocation or global mobility is essential., • A customer-centric mindset with strong communication skills., • Excellent multitasking ability and a keen eye for detail., • Commercial awareness and financial understanding., • Fluency in both German and English is required., • Proficiency in German is a plus, but not essential., • Advanced IT skills, including MS Office (Outlook, Word, Excel). Pay range and compensation package - Flexible working arrangements: Hybrid working available. Permanent, full-time employment contract. Comprehensive onboarding programme. Opportunity to work with an international team in a dynamic global environment. Career growth and development opportunities. A modern, open, and agile working environment.

Director of Product – Fintech/Payments London – Hybrid Up to £150,000 The Company: A leading player in the fintech and payments space is scaling its customer-facing digital wallet and payments offering. With ambitious growth plans across multiple international markets, they are seeking a Director of Product to define and deliver the next phase of their product strategy. The Role: As Director of Product, you will own the product roadmap end-to-end, driving vision, execution, and market growth. This is a high-impact role, working across engineering, design, compliance, and risk, while also influencing senior leadership on strategy. You will lead a team of Product Managers and play a central role in shaping how the business scales its payments product globally. Key responsibilities include: • Leading the full product lifecycle from ideation through launch and scale., • Driving strategies to grow adoption, transaction volumes, and revenue., • Conducting market research and analysing payment trends to inform direction., • Defining and optimising product KPIs across performance, satisfaction, and retention., • Managing global rollouts and adapting strategies to market nuances., • Mentoring and developing a high-performing product team. Your Experience: • 7+ years in senior product leadership, ideally Director-level., • Proven track record in payments or fintech, with deep knowledge of gateways, transaction flows, and security., • Experience managing global launches and scaling customer-facing financial products., • Strong analytical skills combined with user-first product thinking., • Skilled communicator with experience influencing senior stakeholders., • Background in mobile-first products and cross-market strategies. Why Apply? • Lead product strategy for a growing fintech offering with international reach., • High visibility role with direct impact on revenue and user growth., • Opportunity to shape how a payments product scales across multiple markets., • Build and lead a talented product team in a fast-paced, mission-driven environment.

Lead Decision/Data Scientist – Credit London, UK – Hybrid Up to £100,000 + Benefits About the Company We are working with a fast-growing fintech scaleup, who are on a mission to reshape access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the intersection of data science, risk, and business strategy. You’ll drive lending strategy, own the end-to-end modeling lifecycle, and guide a growing team of analysts as we scale. This role is perfect for someone who thrives on experimentation, has a deep understanding of credit data, and enjoys working in a fast-paced environment. Key Responsibilities • Lead the design, development, and maintenance of credit risk and affordability models using bureau, open banking, and behavioural data, • Own the full model lifecycle from data sourcing and feature engineering to validation, deployment, and monitoring, • Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience, • Analyse credit performance data to deliver insights that guide strategic decisions, • Mentor and support junior analysts/data scientists as the team expands, • Collaborate with data engineering to deploy models into production, • Work closely with stakeholders to define goals, communicate findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. • 5–7 years of experience in a credit-related data science or decision science role, • Proficiency in Python and experience with libraries such as scikit-learn, XGBoost, or LightGBM, • Strong SQL skills for data extraction and transformation, • Experience working with transactional (e.g., Open Banking) and bureau data (e.g., Experian, Equifax), • Expertise in feature engineering, handling class imbalance, and evaluating model performance using AUC, KS, precision/recall, etc., • Understanding of model monitoring and techniques for identifying drift, • Experience with unsupervised learning (e.g., K-means, PCA, autoencoders) for fraud detection or segmentation, • Exposure to start-up or scale-up environments, • Familiarity with alternative data for credit scoring (e.g., device data, psychometrics) If this role looks of interest, please apply here. Please note - This role cannot offer sponsorship.

We have a fantastic opportunity for a Fluent French Relocation professional to join our client in London. As the Relocation Specialist, you will be responsible for the end-to-end coordination of global relocation services to corporate clients. Working closely with internal European teams and external corporate clients, you will be responsible for ensuring a smooth relocation process, adherence to compliance and regulations, and exceptional client service standards. This position demands exceptional organisational skills and the ability to communicate effectively in both English and French. What does the Relocation Specialist role include: • Act as a subject matter expert for relocation-related services to corporate clients and their relocating employees., • Manage each relocation employee case from start to finish, including the full delivery of their relocation needs assessments and induction calls., • Build and foster professional relationships with clients and their employees., • Coordinating global mobility services such as destination services, move management, and immigration services., • Support supply chains to ensure high client satisfaction throughout the process., • Attend meetings with the corporate client and their HR members when required., • Communicate effectively in both English and French. Required Skills • Proven experience in relocation or global mobility is essential., • A customer-centric mindset with strong communication skills., • Excellent multitasking ability and a keen eye for detail., • Commercial awareness and financial understanding., • Fluency in both French and English is required., • Proficiency in German is a plus, but not essential., • Advanced IT skills, including MS Office (Outlook, Word, Excel). Pay range and compensation package - Flexible working arrangements: Hybrid working available. Permanent, full-time employment contract. Comprehensive onboarding programme. Opportunity to work with an international team in a dynamic global environment. Career growth and development opportunities. A modern, open, and agile working environment.

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. What's in it for you • Private healthcare – for you and your family, • Pension scheme, • Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget, • Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme, • Flexible working options, including working from home, our Marylebone office, • 60 days’ work anywhere – even outside the UK if you want, • 25 days off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday, • Up to 2 volunteering days per year, • Your own personal company Soldo card, • Employee Assistance Programme, • Tax-efficient bike-to-work scheme The role The Revenue Operations Lead will be responsible for owning the systems, processes, and reporting that enable scalable, predictable growth across our go-to-market (GTM) teams. This role will work closely with the Sales and Marketing organisations while reporting into the Group Management Division, in order to ensure independent and GTM-wide visibility, planning and performance management. You will directly own Sales, Customer Success and Partner Operations and partner closely with Sales, Customer Success, Marketing, Marketing Operations, and Finance to enable cross-functional alignment, implement systems to continuously monitor performance, and ensure our GTM machine is efficient, data-informed, and improving. Responsibilities Lead a team in order to deliver activities across the following pillars: • GTM Planning & Modelling • Drive annual and quarterly territory, portfolio, and segmentation planning., • Lead GTM capacity planning and headcount modelling across Sales and CS., • Partner with Finance and Leadership on scenario-based business planning (e.g., new geos, segments, pricing, product launches)., • Optimise org design, quota mechanics, and incentive modelling to align with strategic goals., • Ensure alignment between Sales and Marketing planning cycles • GTM Monitoring & Reporting • Define and lead a robust operational cadence to track GTM performance across our motions., • Build and maintain reporting dashboards, ensuring data accuracy., • Identify and surface key risks, bottlenecks, and opportunities for GTM improvement. • Forecasting & Pipeline Governance • Operate the forecasting cadence across all motions and manage the end-to-end pipeline health process., • Monitor pipeline coverage, aging, win rates, and conversion benchmarks, delivering actionable insights to Sales leadership., • Partner with Sales to improve forecast hygiene and predictability. • Sales Process & Systems • Own end-to-end design and optimisation of Sales, Customer Success and Partner team processes., • Maintain and enforce rules of engagement, handoffs, and SLAs across teams., • Define business requirements for CRM workflows and system improvements, partnering with our GTM Tech team for execution., • Continuously evolve the CRM data model to support reporting and operational needs. We're looking for someone who must have • Proven experience leading a Revenue Operations function in a high-growth B2B SaaS environment. Demonstrated success driving planning, forecasting, and reporting processes across Sales, Customer Success, Partnerships and Marketing., • Highly analytical, with a strong understanding of SaaS metrics, pipeline dynamics, and growth levers., • Experience supporting teams across different customer segments (e.g., SMB, Mid-Market, Enterprise) and geographies., • Expert in Salesforce, forecasting tools, and dashboarding platforms., • Strong understanding of territory and capacity planning, quota design, and compensation modelling., • Excellent communication and stakeholder management skills, able to engage credibly across C-suite and frontline teams., • Comfortable working in a hands-on capacity while simultaneously driving strategic initiatives., • Commercial acumen and the ability to challenge the status quo and identify opportunities to improve go-to-market effectiveness.

Company Description Cardaq UK, established in October 2011, has over 12 years of experience in accepting and processing transparent payments globally. We excel in providing secure and efficient payment solutions, ensuring trust and reliability for our clients. As a leading player in the payment processing industry, we prioritise excellence and transparency in all our operations. Role Overview We are seeking an experienced and detail-driven leader to head our Customer Operations (First Line of Defence). In this senior role, you will have strategic oversight of all first-line risk functions for merchant operations, including Merchant Onboarding & Underwriting, Ongoing Merchant Reviews, Transaction & Merchant Monitoring, and Fraud & Disputes. You will be responsible for ensuring that the entire merchant lifecycle – from initial onboarding and due diligence through to continuous monitoring and issue resolution – is managed with operational excellence and in full compliance with regulatory and card scheme requirements. This is a strategic leadership position that plays a critical part in safeguarding Cardaq’s acquiring business while enabling scalable growth. Reporting to the COO and working closely with the Board and the 2nd line of Defence, you will establish robust processes and controls that meet FCA and card network standards. You will collaborate cross-functionally with Compliance, Risk, Product, and Technology teams to ensure alignment and efficiency in operations. The ideal candidate has a strong background in merchant risk operations and people management, with a proven ability to optimise processes and lead high-performing teams. Key Responsibilities · Merchant Onboarding & Underwriting: Lead and manage the merchant onboarding and underwriting process end-to-end, ensuring all due diligence, risk assessments, and documentation meet internal policies and FCA regulatory standards. Oversee Know Your Business (KYB) checks, Ultimate Beneficial Owner (UBO) verification, analysis of company structure, appropriate Merchant Category Code (MCC) classification, and initial merchant risk scoring. · Ongoing Monitoring & Reviews: Develop and maintain a structured, risk-based ongoing monitoring framework for active merchants based on their risk profiles, business models, and card scheme exposure. Manage ongoing merchant due diligence reviews (e.g. periodic KYB refreshes, document re-verifications, and risk re-assessments) to ensure merchant information and risk ratings remain up-to-date. Oversee alert queues for non-transactional events such as adverse media hits, scheme notices (e.g. Visa VAMP or Mastercard BRAM warnings, these will be collaborative with the schemes compliance analyst and head of risk), changes in business status (MCC changes, ownership or business model shifts), and any watchlist or sanctions screening hits. · Transaction Monitoring & Risk Escalation: Oversee the daily review and triage of transaction monitoring alerts to identify any unusual or suspicious merchant activity. Ensure timely escalation of suspicious activities or trends to the Money Laundering Reporting Officer (MLRO) and Compliance team with thorough documentation of findings. Coordinate with second-line Risk and Financial Crime teams to regularly review and adjust monitoring rules and thresholds, ensuring that emerging risks or patterns in transaction data are effectively detected and managed. · Fraud & Dispute Management: Provide oversight for first-line fraud prevention and dispute handling functions. Ensure that potential fraudulent transactions or behaviours are promptly identified, investigated, and addressed using appropriate fraud monitoring tools and rules. Oversee the end-to-end merchant dispute and chargeback process, making sure cases are handled efficiently, fairly, and in line with card scheme rules and timeframes. Work with fraud analysts and the Risk team to analyse fraud trends, implement preventive measures, and maintain low fraud and chargeback rates across the merchant portfolio. · Process, Policy & Controls: Maintain ownership of first-line operational risk controls related to merchant onboarding and monitoring within Cardaq’s Three Lines of Defence model. Ensure all onboarding and review documentation is complete, auditable, and properly stored (e.g. in Salesforce or similar systems) for each merchant. Proactively monitor for any material changes in merchant profiles or behaviour (such as shifts in products/services or signs of merchant laundering) and promptly escalate issues or breaches of policy to the second line or senior management. · Process Optimisation & Technology: Drive continuous improvement of processes and leverage technology to enhance efficiency and scalability in Customer Operations. Work closely with Product and Technology teams to optimise onboarding and monitoring workflows – for example, by introducing automation, data integrations, or improved tooling. Design and implement merchant risk tiering, appropriate review schedules, and automated alerts (e.g. for document expirations or threshold breaches) that support proactive risk management and sustainable growth. · People Leadership & Performance: Manage, mentor, and develop a multidisciplinary team across onboarding, underwriting, monitoring, fraud, and disputes functions. Set clear performance objectives, service-level agreements (SLAs), and escalation protocols for the team. Conduct regular quality assurance checks on the team’s work (e.g. file reviews, alert handling) and provide training, coaching, and feedback to ensure consistent high performance and continuous improvement. Foster a culture of accountability, customer focus, and risk awareness within the team. · Stakeholder Collaboration: Act as the primary first-line liaison for internal and external stakeholders on merchant risk matters. Work closely with cross-functional teams including Compliance, Risk, Sales, Product, and Legal to address merchant onboarding queries, complex cases, or policy updates. Represent the Customer Operations function in risk committee meetings, merchant review forums, and audits, presenting findings and risk metrics. . Key Requirements · Industry Experience: 5+ years of experience in merchant onboarding, merchant risk operations, or KYB (Know Your Business) oversight within a fintech, payment service provider (PSP), or acquiring bank/institution · Domain Knowledge: Strong knowledge of merchant due diligence processes (KYB, UBO verification, licensing checks), risk underwriting, MCC classification, and ongoing merchant monitoring practices · Regulatory & Scheme Familiarity: Familiarity with UK financial regulations relevant to payments (e.g. Money Laundering Regulations, FCA SYSC requirements) as well as card scheme rules and programs (e.g. Visa’s VAMP and Mastercard’s BRAM/MATCH) · Leadership: Proven experience managing teams and delivering operational results in a regulated financial environment. A track record of implementing effective controls and workflows at scale is highly desirable Desired Skills & Competencies · Risk Mindset & Detail Orientation: Operationally strong, with excellent attention to detail and a structured approach to risk management. Able to identify potential risks in merchant activities and address them proactively · Three Lines of Defence Awareness: Strong understanding of first-line versus second-line responsibilities within a Three Lines of Defence (3LoD) model, and ability to effectively fulfil first-line risk management duties · Communication & Stakeholder Management: Excellent written and verbal communication skills. Comfortable explaining risk requirements and findings to non-specialists and building strong working relationships across departments and with external partners · Analytical & Problem-Solving: Sharp analytical abilities and a solution-oriented mindset. Capable of interpreting complex data or rules, investigating issues methodically, and finding compliant solutions that support business objectives · Technical Proficiency: Experience with onboarding and risk monitoring tools/platforms (e.g. Salesforce, Sumsub, G2, WebShield, Platforma 365 or similar) and quick to adopt new technologies to improve workflows Benefits · Competitive Holidays: 30 days of annual leave plus bank holidays · Healthcare: Private health insurance for employees · Pension Scheme: Company pension plan with employer contributions · Flexible Working: Hybrid working arrangements to promote work-life balance · Professional Development: Support for training and professional certifications (e.g. ICA, ACAMS) · Team Culture: Regular team social events and a supportive, inclusive work environment · Modern Office: A modern office in central London with state-of-the-art facilities Career Development This role offers excellent opportunities for progression within Cardaq’s growing operations and risk management function. You will gain exposure to a broad range of areas in the payments industry and have the chance to deepen your expertise in topics such as: • Anti-Money Laundering & Counter-Terrorist Financing (AML/CTF): Deepening your understanding of financial crime prevention and regulatory compliance, • Fraud Prevention & Chargeback Management: Developing advanced strategies to mitigate fraud losses and handle disputes effectively, • Card Scheme Compliance: Expanding your knowledge of Visa, Mastercard and other network rules and compliance programmes, • Payments & E-Money Regulations: Enhancing your grasp of UK/EU payment services regulations and e-money licensing requirements, • Operational Leadership: Strengthening your leadership skills by driving key initiatives and potentially growing into more senior roles as Cardaq expands.

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Financial Services Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Demonstrate strong English verbal and written communication skills, • Demonstrate self-reliance and motivation This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Benchmarked salary of £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally improve the experience of residents and businesses that use council services, so they can access a range of support that can improve lives. We are looking for someone who is driven by making things better for people, with ambition, empathy and curiosity. You will be: • Passionate about making services better for our residents and businesses Ambitious. This job is for someone who wants to take on big challenges and be a changemaker, • Empathic and will take the time to fully understand the customer journey and service delivery challenges, • Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things, • Collaborative and influential. Can build high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey, • Evidence led. Putting user needs at the heart of everything we do and making data informed recommendations We don’t expect you to tick every box on our job description. The most important things we are looking for are: • A strong commitment to public service, • Natural curiosity, openness and optimism, • Great people skills. You’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop, • Able to lead by example. Consistently displaying the behaviours you want the team to mirror Over the next year our priority areas of focus are: • Using our data, design and technology capabilities to deliver more proactive council services that help residents access the support they need as effortlessly as possible, • Working with colleagues across the council and partners to identify and deploy digital solutions for the long term, which will help Hackney tackle the biggest challenges of the next 10 years, including the cost-of-living crisis, housing crisis and ongoing funding challenges across local government, • Continuing to invest in our workplace technologies and support processes so that colleagues can be productive from Day 1 and every day thereafter, • Maximising the benefits of our investments in simple, secure and reusable cloud based technologies. Some things we love about working for Hackney: • Doing work that has a positive impact on residents’ lives, • A diverse workforce that reflects our community, • Flexibility of hybrid working and being able to have a good work-life balance, • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays., • Membership of the excellent Local Government Pension Scheme., • Standard 36 hour week (7.2 hours per day, Monday to Friday), • Wide range of learning and development opportunities. We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team at least once a fortnight, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future. Talk to us or ask any questions. If you’d like an informal chat about the role, please email our Director, ___ to book a call. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 21 September 2025 (22:59). Interview date: W/C 13 & 20 October 2025. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: ___ The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

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Optical Consultant - Muswell Hill - Independent Opticians.Lunaria Recruitment are looking for a stylish and customer focused Optical Assistant to join the team in Muswell Hill, North London, within a high end, bougie, modern Independent opticians.They are looking for the perfect team player who real

Are you a multi-disciplinary designer who thrives at the intersection of strategy, craft, and technology?. The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and rep

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a Director, Product Management Consumer Products at Publicis Sapient, you will act as your clients’ trusted advisor in leading the overall business solution, vision, strategy, roadmap, and prioritization for a specific digital product, or products, within an engagement. You will collaborate with clients within the Consumer Products industry undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. Your Impact: • Masterfully apply Lean Agile practices and frameworks, • Collaborate with enterprise architects to envision and prioritize capability enablers Extensive experience and profound knowledge in the B2C and B2B consumer goods environment, from a comparable position in a consulting firm or in in-house teams of leading consumer goods manufacturers • Proven ability in collaborating and leading Program Increment (PI) cycles, • Proven ability to prioritize multiple demands and obtain buy-in from stakeholders, • Practice in workshop facilitation to cultivate ideation, • Mastery in leading change and inspire others to change behaviors A Tip from the Hiring Manager A successful Director, Product Management at Publicis Sapient combines leadership skills, rooted in customer centricity, with tactical product management skills to drive the client and team in releasing parallel multiple program increments every 10-12 weeks (or applicable frequency at client's organization)

Job Description: The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? * Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. * Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year. * 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. * Demonstrated experience coaching or managing small technical teams and leading cross-functional project work. * Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance. * Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage. * Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations. * Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders. * Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives. * Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics). * Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms). * Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments). * Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). * Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required * Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. * Experience in broadcasting, streaming, and videography is an asset. * Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset. * Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? • Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness., • Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy., • Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security., • Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption., • Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams., • Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences., • Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions., • Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads., • Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception.What can you expect from Mars?, • Work with diverse and talented Associates, all guided by the Five Principles., • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today., • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry-competitive salary and benefits package, including a company bonus. #TBDDT

As our Journey Developer, you’ll deliver a prioritized journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise.Working in Sprints as part of a self-organizing team, you'll make sure that we place the customer at the heart of

In this varied role, you will travel around to customer sites to undertake the Installation, Service and Repair high end equipment. Install, Service and Repair Coffee Machines at customer sites.

The Supply Chain Manager will be responsible for the end-to-end oversight of the company’s supply chain operations, ensuring the seamless flow of materials and products from sourcing through to customer delivery. The role will also focus on developing and implementing supply chain strategies t