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Job role: Telco Support Specialist ? Department: Technical Support ? Location: Gateshead ? ? WorkingPattern: ? Monday to Friday (37.5 hours per week) - 4 days in Office ? ?Contract: Permanent ? ? What were all about At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve complex technical issues escalated from Support teams. Conduct root cause analysis for recurring issues and implement long-term solutions. System Maintenance Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding issue status and resolution timelines. Documentation Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures. Develop and deliver training materials and sessions for Support teams. Continuous Improvement Identify and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience. Experience Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position. Technical Skills Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment. In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks. Experience with telecom monitoring and diagnostic tools. Familiarity with telecom regulatory and compliance requirements. Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and lead projects. Detail-oriented with strong organizational skills. Flexibility You may be required to work overtime when necessary due to customer requirements. You may be required to work in a different department to back fill engineers. Travel Travelling to customer sites throughout the UK maybe required. Preferred Qualifications Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar. Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH). Knowledge of scripting languages (e.g., Python, Bash) for automation tasks. What We Offer Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme Agilico is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TPBN1_UKTJ

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

Collaborate with colleagues to enhance the curriculum and share best practice across the faculty. Support students with university applications in medical, biological, and environmental sciences. Partnerships with local universities and science organisations.

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

Humanities & Environmental Science TeacherLocation: North London Contract Type: Permanent, Full Time or Part Time Schedule: Term Time; specific schedule to be discussed Start Date: January 2026 Salary: Competitive, based on experience and qualificationsAbout the SchoolA well established independent

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

As a Lecturer in Construction Management at Global Banking School, you will deliver modules related to the principles and practices of construction management, including the legal, environmental and technological context of today’s construction industry.

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

Academic/Canterbury Christ Church University (CCCU).Full-Time, Permanent (40 hours per week) - (N.GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester.Working in partnership with several of the UK’s leading h

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

Academic/Canterbury Christ Church University (CCCU).Full-Time, Permanent (40 hours per week) - (N.GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester.Working in partnership with several of the UK’s leading h

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

Academic/Canterbury Christ Church University (CCCU).Full-Time, Permanent (40 hours per week) - (N.Changing lives through education.We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our .BA (Hons) Accounting & Finance.Due to our delivery model, we requir

Academic/Canterbury Christ Church University (CCCU).Full-Time, Permanent (40 hours per week) - (N.GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester.Working in partnership with several of the UK’s leading h

As a Lecturer in Construction Management at Global Banking School, you will deliver modules related to the principles and practices of construction management, including the legal, environmental and technological context of today’s construction industry.

FindTutors is looking for passionate Environmental Science tutors to join our growing online teaching community.

As a Lecturer in Construction Management at Global Banking School, you will deliver modules related to the principles and practices of construction management, including the legal, environmental and technological context of today’s construction industry.

Data Scientist - Men's First Team - HalewoodWho are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.During the course of a glittering history spanning three centuries, we have been shaped and guided by our a

Apply data science to process optimisation (e.

Lecturer in Plumbing - Luton, Bedfordshire, LU3 4BULocation: Barnfield Campus LU3 4BUSalary: From 44,362.Depending on qualifications and expertise.Basis: Full timeAre you ready for your next career move in to a dynamic and rewarding environment? The School of Construction is looking for a full

Level 2 Teaching Assistant Required.Exclusive Education are looking to appoint a Level 2 Teaching Assistant to work in a Primary school in the Wirral.This role is to start in January.The ideal candidate will be a qualified Level 2 Teaching Assistant and have previous experience.In order to be consid

Part Time Lecturer in Travel and Tourism (0.Internal Only) - Watford, Hertfordshire, WD17 3EZLocation: Watford Campus WD17 3EZSalary: From 15,553.Depending on qualifications and expertise.Basis: FractionalAn exciting opportunity has arisen for a 0.FTE Travel, Tourism & Aviation Teacher to join

Job Title: ICT Computer Science TeacherLocation: Meadowcroft School, Wakefield,WF1 4ADSalary: Up to 42,500. This role does not offer sponsorshipAs part of our continued growth, Meadowcroft School is seeking a passionate and creative ICT / Computer Science Teacher to join our close-knit team in

Hourly Paid Lecturer in ESOL - Luton, Bedfordshire, LU3 4BULocation: Barnfield Campus LU3 4BUSalary: From 32.Level 5 teaching and above) per hour.Depending on qualifications and expertise.Basis: Hourly PaidThe School of ESOL are looking for an enthusiastic and suitably qualified ESOL tutor to j

As part of our passionate, multi-disciplinary team, you will:Inspire learners aged 1116 with creative and accessible Science lessonsSupport students with Social, Emotional and Mental Health (SEMH) needs to overcome barriers, rediscover their love of learning, and build confidenceContribute to a vibr

Lecturer in Networking and Cyber Security (HE).Permanent, Full-time / Part-time.The University is unlike any other.Standing proud in the heart of the city of Birmingham, they have been delivering career-focused education and training for decades.With around 8000 students across FE and HE level provi

Our school supports pupils aged 1116 with Social, Emotional and Mental Health (SEMH) needs, offering a personalised and therapeutic learning environment designed to meet each pupils academic and personal potentialKey ResponsibilitiesPlan and deliver a broad, balanced, and differentiated Science curr

At Liverpool John Moores University, our students thrive because of the people who teach, guide, and inspire them, we truly make a difference.Every year, our commitment to exceptional education attracts talented students from across the UK and the world.This growth is fuelled by inspirational academ

You will be training to be a Science Teacher - this is a great opportunity to train to teach outstanding lessons and therefore help pupils achieve excellent academic results in Science. Ark Trainee Science Teacher/ School Direct Trainee Teacher.

At Liverpool John Moores University, our students thrive because of the people who teach, guide, and inspire them, we truly make a difference.Every year, our commitment to exceptional education attracts talented students from across the UK and the world.This growth is fuelled by inspirational academ

Lecturer in Business Management (with Enterprise).The University is unlike any other.Standing proud in the heart of the city of Birmingham, they have been delivering career-focused education and training for decades.With around 8000 students across FE and HE level provision, the University is highly

At Liverpool John Moores University, our students thrive because of the people who teach, guide, and inspire them, we truly make a difference.Every year, our commitment to exceptional education attracts talented students from across the UK and the world.This growth is fuelled by inspirational academ

Lecturer Electrical Installation.Competitive salary and benefits package.Are you an experienced Lecturer in Electrical Installation? We are seeking an inspirational individual who would love to share their knowledge, skills and expertise with students in this exciting and rapidly expanding curricul

With exceptional employability outcomes for our undergraduate and postgraduate students and a strong global presence, our school offers academics the chance to shape the next generation of engineering and built environmental professionals while contributing to research and teaching that is recognise

The current Science Head of Department has helped the Science Department grow from strength to strength. Newly Qualified Science Teachers (ECT) will be enrolled onto the schools very own bespoke ECT induction, as well as work alongside a range of young & experienced Science Teachers. Science Tea

The School of Pharmacy and Biomolecular Sciences is at the forefront of higher education in Pharmacy, Biomedical Science, Forensic Science, Pharmaceutical and Cosmetic Science, and related areas. Are you passionate about forensic science and eager to inspire the next generation of experts? We're loo

They believe Science is more than a subject - it is a way of thinking, questioning, and understanding the world. They are searching for a creative, energetic, and forward-thinking Science Teacher who can bring learning to life through hands-on experiments and engaging classroom experiences. They&rsq

The School of Computer Science and Mathematics is dedicated to producing research that has real-world application, boasting specialisms in immersive technologies, applications of artificial intelligence, trustworthy computing technologies and data science. As part of significant expansion across the

An Outstanding Secondary School in Bexley are seeking a Science Teaching Assistant and aspiring Science Teacher who they can train through-out the year as a Science Teaching Assistant, working specifically within KS3, KS4 and KS5 Science Lessons. The Head of Science overseas curriculum and exam writ

At Liverpool John Moores University, our students thrive because of the people who teach, guide, and inspire them, we truly make a difference.Every year, our commitment to exceptional education attracts talented students from across the UK and the world.This growth is fuelled by inspirational academ

We are seeking to appoint a highly motivated Teaching Assistant on a permanent basis.This role will involve helping to implement work programmes for groups of children as well as assisting in the management/preparation of resources.The successful applicant will also provide cover for whole classes u

At the forefront of innovation in sport and exercise sciences since 1975, the School of Sport and Exercise Sciences is proud to celebrate our 50th anniversary in 2025. Over the past five decades, we've grown from the world's first sports science degree to a leading institution for teaching, research

Lecturer in Computing (Computer Science) (HE).

At Liverpool John Moores University, our students thrive because of the people who teach, guide, and inspire them, we truly make a difference.Every year, our commitment to exceptional education attracts talented students from across the UK and the world.This growth is fuelled by inspirational academ

A degree in IT/Computer Science (or equivalent) is required.

The School of Pharmacy and Biomolecular Sciences is at the forefront of higher education in Pharmacy, Biomedical Science, Forensic Science, Pharmaceutical and Cosmetic Science, and related areas. You will hold a PhD in Biomedical Sciences or related discipline, and bring demonstrable research experi

If so, join our client’s team as a School Science Technician!. In this role, you’ll be responsible for preparing and maintaining equipment for the Science lessons.

With exceptional employability outcomes for our undergraduate and postgraduate students and a strong global presence, our school offers academics the chance to shape the next generation of engineering and built environmental professionals while contributing to research and teaching that is recognise