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Duties and responsibilities: • Oversee daily office operations, including filing, record-keeping, and correspondence., • Handle incoming and outgoing mail, emails, and phone calls., • Maintain and update resident records, staff files, and care agency documentation., • Manage schedules, appointments, and meetings for management and staff., • Monitor office supplies and place orders as needed., • Support budget tracking and expense reporting., • Assist with payroll processing, invoicing, and petty cash management., • Maintain employee records, including attendance, leave, and performance reviews., • Organize and store documents securely (e.g., care plans, contracts, policies)., • Act as a liaison between management, staff, residents, and families., • Support emergency preparedness (e.g., fire drills, staff training)., • Handle inquiries from residents and families regarding billing, care plans, or services., • Help organize social events and activities for residents., • Troubleshoot basic IT issues or liaise with IT support. Skills/Qualifications/Experience: • Strong organizational & multitasking abilities., • Excellent communication (written & verbal)., • Proficiency in MS Office & care home management software, • A relevant 1-2 years of experience in administrative or Office Management role.