Assistant Night Manager
4 days ago
London
About the job
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as an Assistant Night Manager. As an Assistant Night Manager you will:
Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Support night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
Take initiative in accommodating the customers’ needs in a resourceful manner
Manage administrative tasks, procedures, processes and standards and ensure correct practice within the night team
Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts Successful Assistant Night Manager's have:
Excellent guest engagement skills
An ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
The ability to communicate and organize yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous. In return, we offer:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
Employee recognition scheme through guests and fellow team members
Refer a Friend bonus
Employee stay rates throughout Europe (after passing probation)
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Staff incentives when you and the team perform!
Employee Assistance Programme
A daily travel allowance for every day you come to work
Team meals when on duty About us:
Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.
The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
Required skills: Training experience, Leadership skills, Customer care, Hospitality Discussed at venue Department: Secretary / Executive Assistant About you
Language required: English. The company
At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
