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Retentions Manager \n Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes. \n If you’ve also worked in the following roles, we’d also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team Manager, Customer Loyalty Manager, Contact Centre Team Leader, Retentions Team Leader \n \n SALARY: £32,000 per annum + £5,000 OTE + Benefits \n LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) \n JOB TYPE: Full-Time, Permanent \n WORKING HOURS: 37.5 hours per week, rota based (core working hours: Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm) \n \n JOB OVERVIEW \n We have a fantastic new job opportunity for a Retentions Manager to lead a busy broadband contact centre team focused on customer retention, renewals and strong customer outcomes. \n As the Retentions Manager you will coach, motivate and develop advisors, using performance data, call listening and feedback to improve confidence, quality and commercial results. \n The Retentions Manager will bring structure, energy and accountability to a target-led environment, supporting cancellation, save, renewal, package change and home move conversations. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Retentions Manager include: \n\n • Team Performance: Lead Retention Advisors to deliver against save rate, renewal activity, answer rate, productivity, call quality and customer outcome measures\n, • Coaching and Feedback: Provide regular coaching to improve customer handling, objection handling, negotiation, ownership and advisor confidence\n, • Call Quality: Review calls to ensure customers are handled professionally and every reasonable retention opportunity is explored\n, • Retention Activity: Support advisors with cancellation, renewal, package change, home move, switching and save conversations\n, • Outbound Campaigns: Ensure outbound activity is completed effectively, including end-of-contract renewal calls, OTS requests and direct debit cancellation opportunities\n, • Commercial Awareness: Help advisors protect value, reduce churn and use offers, discounts and credits appropriately\n, • Escalation Support: Support more complex customer conversations, escalations and retention cases\n, • Systems and Collaboration: Ensure accurate notes, customer records and outcomes while working with Customer Service, Sales, Insight and Operations teams\n\n \n CANDIDATE REQUIREMENTS \n\n • People management experience in a broadband contact centre environment\n, • Good exposure to retention, cancellation, renewal, loyalty or customer save activity\n, • Experience managing performance through coaching, feedback and clear expectations\n, • Good understanding of broadband customer journeys, including service issues, billing queries, home moves, package changes and cancellations\n, • Ability to motivate, support and challenge advisors in a busy, target-led environment\n, • Good commercial awareness, with an understanding of reducing churn and retaining customers\n, • Confidence using performance data to understand team and individual performance\n, • Strong communication skills, with the ability to give clear, constructive feedback and handle escalations\n, • Practical, hands-on management style with good organisational skills and the ability to manage multiple priorities\n, • GCSEs in English and Maths\n\n \n BENEFITS \n\n • £32,000 per annum basic salary\n, • £5,000 OTE\n, • Smart casual dress code\n, • Free access to gym facilities\n, • Access to a financial wellbeing platform after successful completion of probation\n, • Brand new office with excellent transport links\n, • Supportive team culture\n, • Growth and career progression opportunities\n, • Performance-related earning opportunity\n, • Opportunity to play an important role in a growing Retention function\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14915 \n Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ \n \n

Senior Financial Crime & Payments Manager \n \n Location: Hybrid (North West) \n Our client is looking for an experienced Senior Financial Crime & Payments Manager to lead and develop their financial crime and payments functions. This is a key leadership role responsible for ensuring robust financial crime controls while driving operational excellence across payment services in a fast-paced financial services environment. \n This opportunity would suit someone with a strong background in financial crime, fraud prevention, AML and payments who enjoys balancing regulatory compliance with operational performance and continuous improvement. \n Key Responsibilities \n\n • Lead the Financial Crime and Payments teams, providing strategic direction and day-to-day leadership.\n, • Oversee AML, KYC, sanctions, fraud prevention and transaction monitoring frameworks.\n, • Ensure payment operations are delivered efficiently, accurately and in line with regulatory requirements.\n, • Drive improvements to financial crime controls, processes and technology.\n, • Act as the senior escalation point for complex financial crime and payment-related issues.\n, • Build and maintain strong relationships with regulators, banking partners and key internal stakeholders.\n, • Ensure compliance with FCA requirements, anti-money laundering legislation and wider regulatory obligations.\n, • Produce MI, risk reporting and performance metrics for senior leadership.\n, • Lead, coach and develop high-performing teams while fostering a culture of continuous improvement.\n, • Support change initiatives, system implementations and regulatory projects across the business.\n\n \n Skills & Experience \n\n • Significant experience within financial services in a senior Financial Crime, Payments or Operations leadership role.\n, • Strong knowledge of AML, KYC, sanctions, fraud prevention and financial crime regulations.\n, • Extensive understanding of UK payment schemes and payment operations.\n, • Proven experience leading and developing operational teams.\n, • Excellent stakeholder management and communication skills.\n, • Experience driving process improvement and operational efficiencies.\n, • Strong analytical and problem-solving abilities.\n, • Knowledge of FCA regulatory requirements and industry best practice.\n\n What's on Offer \n\n • Hybrid working\n, • Opportunity to shape and lead two critical business functions\n, • A collaborative and forward-thinking working environment\n, • Genuine opportunity to influence strategy and business growth\n\n If you're an experienced leader with expertise across both Financial Crime and Payments, we'd love to hear from you. \n \n Senior Financial Crime & Payments Manager \n

\n Who We Are\n FTI Consulting is a leading global expert firm for organisations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms to resolve disputes, navigate crises, manage risk and optimise performance. Our teams respond rapidly to dynamic and complex situations. About the Role\n The Corporate Finance team focuses on clients’ strategic, operational, financial and capital needs. This Senior Director position on the Restructuring team in Manchester is responsible for leading financial restructuring advisory, due diligence, business reviews, cash and working‑capital management, valuation, contingency planning and insolvency. What You’ll Do\n \n • Assist in structuring the engagement approach, scope and deliverables\n, • Manage the team to meet the scope within the required timeframe and budget\n, • Speak with external stakeholders and clients to keep them apprised of progress, initial observations and issues\n, • Coaching and supporting junior team members\n, • Form initial views and opinions on the engagement to discuss with the Lead Managing Director or Senior Managing Director\n, • Take responsibility for producing and delivering a substantial element of the client deliverable\n, • Cover Senior Managing Director(s) in relevant situations\n, • Lead business development activities, including:\n \n, • Contribute to departmental initiatives such as key accounts, pursuits, business development meetings, recruitment, charity events and overall practice development\n, • Prepare and participate in formal pitches\n, • Coaching junior team members and seek opportunities to become a counsellor\n, • Prepare for and participate in training activities\n, • Build and maintain personal relationship networks\n \n How You’ll Grow\n We are committed to investing in your professional development through on‑the‑job learning, self‑guided courses, certifications and an assigned coach who will mentor and support you with regular coaching sessions. What You Will Need to Succeed\n \n • Strong work ethic, detail orientation and a passion for excellence\n, • Strong financial modelling skills\n, • Excellent communication and networking skills\n, • Impeccable research, quantitative and analytical skills, especially in explaining market events\n, • Strong knowledge of deal structuring and closing principals\n, • Ability to lead teams and workstreams\n, • Proactive with a strong desire to contribute to the Corporate Finance segment\n, • Proficiency in Microsoft Office products, particularly Excel and Powerpoint\n, • Ability to organise and track overlapping tasks with frequent priority changes\n Basic Qualifications\n \n, • Extensive and relevant restructuring experience in a consulting firm\n, • Degree level education in a numerate subject (or equivalent)\n, • ACA, ACCA or equivalent credentials\n Equal Employment Opportunity\n FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, colour, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age or any other basis protected by law, ordinance or regulation. \n #J-18808-Ljbffr

Senior Director, Restructuring & InsolvencyApplyremote type: Onsitelocations: Manchester, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR251SC-TEEWho We AreFTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.Are you ready to make your impact?About The RoleOur Corporate Finance team focus on our clients’ strategic, operational, financial and capital needs by addressing the full spectrum of financial and transactional tests faced by corporations, boards, private equity sponsors, creditor constituencies and other stakeholders. Typical Restructuring team assignments include lead financial restructuring advisory; financial, operational, and commercial due diligence; business reviews; cash and working capital management; valuation; contingency planning and insolvency.Within that context, we are currently seeking a talented and ambitious Senior Director to join our leading Restructuring team in Manchester.What You’ll DoDelivering engagements by: Assisting in structuring the engagement approach, scope, and deliverables Managing the team to address the scope within the required timeframe and budget Speaking with external stakeholders/clients to keep them apprised of progress, initial observations, and issues Coaching and supporting junior team members Forming initial views and opinions on the engagement to discuss with the Lead Managing Director or Senior Managing Director Taking responsibility for producing and delivering a substantial element of the client deliverable Covering Senior Managing Director(s) in relevant situationsLeading business development activities, including: Contributing to broader departmental initiatives such as key accounts, pursuits, business development meetings, recruitment, charity events, or overall practice development Preparing and participating in formal pitches Coaching junior team members and seeking opportunities to become a counsellor Preparing for and participating in training activities Building and maintaining personal relationship networksHow You’ll GrowWe are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.What You Will Need to Succeed A strong work ethic, detail orientation and a passion for excellence Ability to work in a fast-paced, team-based environment Strong financial modeling skills Strong communication and networking skills Impeccable research, quantitative and analytical skills, especially in explaining market events Strong knowledge of deal structuring and closing principals Strong financial modeling skills Strong communication and networking skills Ability to lead teams and workstreams Proactive, with a strong work ethic and desire to contribute to the ongoing and overall success of the Corporate Finance segment Impeccable research, quantitative and analytical skills, especially in explaining market events Proven proficiency in Microsoft Office products, especially Microsoft Excel and Powerpoint Ability to organise and track overlapping tasks and assignments, with frequent priority changesBasic Qualifications Extensive and relevant Restructuring experience in a Consulting firm Educated to degree level in a numerate subject (or equivalent) ACA, ACCA or equivalent*FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.* #J-18808-Ljbffr

Job descriptionHR People Advisor - Manchester (North West Region)Regional Multi Site Role - Travel RequiredWant to be the best you can be? It's what drives us too.Working with our People Team as a People Advisor you will be a key part of the organisation and supporting empowerment and capability of our leaders and colleagues. You will have excellent communication and organisational skills.As part of a successful, global automotive group, you'll broaden your experience across our wide portfolio of stores and brands. And with the right support from us, you'll be able to progress as high as you can aim.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day Manage contact into the People Team from managers and colleagues, these may be via Teams, email or phone, providing a first point of contact service. This could involve providing information and advice or triaging to another member of the People Team.Manage, support, and coach managers through a volume and variety of employee relations cases effectively at any one time ensuring a fair, pragmatic and consistent approach is applied across the business.Coach and support managers to improve people management capability including all formal processes, contractual obligations, terms and conditions, policies etc.Offer impartial advice, support and guidance to colleagues regarding the application of our people processes and initiativesBe able to support conflict resolution via mediation.Ensure that all correspondence in relation to the above meets Company values and standards and external legal obligations and is recorded appropriately and in line with GDPR standards.Develop and maintain strong working relationships with People Business Partners, providing updates on cases, and advising on potential issues or trends arising to support the long-term people strategy and agendaIdentify and contribute to continuous improvement within the People Team around our People advice and wider service offering.To support implementation of any change programmes and other organisational changes as appropriateHelpful skills and qualificationsDon't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Proven experience as an HR Advisor or in a similar HR role.Strong knowledge of UK employment law and HR best practices.Excellent communication and interpersonal skills.Ability to handle sensitive and confidential information with discretion.Strong organisational and time management skills.Proficiency in HR software and Microsoft Office SuiteCIPD (or working towards) qualifications desirableBe part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our peopleOur ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ

Franchise Development Manager North of England & Scotland to £50,000 + Bonus Are you passionate about helping businesses grow rather than selling to them? We are recruiting for an experienced Business Development Manager to support an established network of franchisees across the North of England and Scotland. This is not a direct sales role. You will act as a trusted business partner, helping franchisees improve commercial performance, strengthen operations and achieve sustainable growth. Covering a territory from Sheffield to Scotland, you'll ideally be based in Manchester, Liverpool or the wider North West. Regular travel, including occasional overnight stays, is required. The Role Working closely with franchisees, you will provide commercial guidance, coaching and practical support to drive business performance and profitability. Key Responsibilities Support business owners to improve commercial and operational performance. Analyse KPIs, financial performance and operational data to identify growth opportunities. Develop business improvement plans and support underperforming locations. Coach and influence franchisees to achieve sustainable results. Support new franchise launches and onboarding. Work closely with Operations, Marketing and Finance teams. Promote compliance, brand standards and best practice across the network. The Person We are keen to hear from candidates with experience in franchising or multi-site operations. You will ideally have experience as a Business Development Manager, Franchise Consultant, Area Manager, Regional Manager or Operations Manager, along with: Strong commercial and financial acumen, including P&L responsibility. Excellent coaching, relationship building and influencing skills. Analytical thinking and a proactive approach to problem solving. The ability to manage a large geographic territory independently. A full UK driving licence and the right to work in the UK. This is an excellent opportunity to join a growing organisation where you will play a key role in improving business performance and supporting the long term success of an established franchise network

Work & Health Coach Based in Hospitals across Manchester & Trafford up to £29,000 - 25 Days Holiday Bank Holidays, contributory pension Full-time, Permanent The Role: We are recruiting for a Work and Health Coach to support individuals facing health-related barriers to employment. This is a rewarding opportunity to make a real difference by helping people improve their wellbeing, build confidence and take steps towards sustainable work. The role focuses on providing holistic, person-centred support, working with individuals experiencing a range of physical and mental health challenges. You will help participants access the right support services across employment, housing, financial wellbeing and debt management, ensuring they receive tailored guidance to move forward positively. The role involves: Delivering one-to-one coaching to individuals with health-related barriers to employment in hospitals across Manchester and Trafford Supporting participants to improve confidence, resilience and employability skills Creating tailored action plans to help individuals move towards sustainable work Providing advice and guidance on employment pathways, training and job opportunities Signposting and referring individuals to specialist support services including housing, debt management and health services Working collaboratively with external partners and support agencies Monitoring progress and maintaining accurate records of participant activity Meeting performance targets and contributing to programme outcomesYou’ll need: Experience supporting individuals with health-related barriers or complex needs A strong understanding of employability and the challenges faced by disadvantaged groups Knowledge of support services relating to health, housing, debt and financial wellbeing Excellent communication and interpersonal skills A person-centred, empathetic and motivational approach Ability to manage a caseload and work towards targets Strong organisational and administrative skills Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our

Business Sales Representative | Location: Manchester City Centre Salary: £26,000 - £30,000 Basic | OTE: £40,000 - £45,000 (Year 1) | Top Achievers: £100,000+ The Opportunity Are you a high-energy sales professional looking for a role where your earning potential is truly uncapped? We are a market-leading consultancy firm seeking dynamic Business Sales Executives to join our growing team in Manchester. In this role, you won't just be selling a service; you'll be providing essential HR, Employment Law, and Health & Safety solutions that empower small and mid-market business owners to focus on what they do best: growing their companies. Why Join them? We invest heavily in our people. We don't just expect success; we coach you toward it! Elite Coaching Program: You will enter a "Super Coaching" program designed to sharpen your consultative selling techniques and turn you into a top-tier achiever. Uncapped Earnings: With a realistic OTE of £40K in your first year and top performers exceeding £100k, your financial growth is in your hands. The Role Working within the mid-market sector (businesses with 30+ employees), you will be responsible for identifying and developing new business opportunities. Multi-Channel Outreach: Utilize telephone, email, and targeted mail shots to connect with Directors and Business Owners. Lead Generation: Proactively self-generate new leads, appointments, and referrals while also managing and developing an existing client base. Pipeline Management: Accurately build and maintain your sales funnel to ensure consistent delivery against quarterly targets. Consultative Selling: Introduce businesses to our suite of consultancy services and innovative people-management software solutions. What You Bring to the Team We hire for attitude and drive! While industry experience in HR or Law is not required (full training is provided), we are looking for: Proven Sales Track Record: Experience in outbound lead generation or telesales using a consultative approach. Target-Driven Mindset: You thrive in fast-paced, high-energy environments and are motivated by hitting (and exceeding) goals. Resilience & Confidence: A tenacious personality with the ability to handle rejection and stay focused on the next win. Professional Communication: The ability to engage with high-level stakeholders and business owners convincingly. Benefits Health First: FREE 24/7 onsite gym access! (Work out whenever suits you!) Uncapped Earnings: Monthly commission with no ceiling + quarterly bonuses. Time Out: 25 days holiday + Bank Holidays + Your Birthday Off! Health & Wealth: Cash plan for you/family, Life Insurance, and Pension. Commuter Support: Season ticket loans + Cycle to Work scheme. Progression: Clear career paths and international development opportunities. Ready to take your sales career to the next level? Apply today to join a winning team where your hard work is directly reflected in your pay check! 48890KAR6 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London or UK Remote | 💰£125,000-£155,000 (dependent on experience) + Stock Options + | ✨ ⭐Our User Research team.. Our mission is to make money work for everyone. Our research team is pivotal in helping us achieve that mission. Our research team at Monzo is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, Borrowing products or Operations. We also have a small research leadership team, and a research operations lead who makes sure we're set up to do our jobs and have the space to innovate safely. The team User Research team is led by Katherine Vaughan who is Director of User Research. Our discipline lives in the Design team at Monzo, along with Product Design and Brand Design. Design is lead by our Chief Design Officer, Vuokko Aro. Find out more about how we work on the Monzo Design _. What you’ll be working on: • Managing a team of user researchers focusing on expanding into new markets, • Driving our approach to new markets by applying first-principles thinking while making use of existing knowledge and localisation tools, • Keeping stakeholders across Monzo informed about the specific needs of consumers and businesses as we expand and making sure action is taken as a result, • Increasing visibility of key research insights, • Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible., • Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness., • Developing sustainable ways of nurturing all talent within the Research team., • Leading forums that allow the whole research team to feed into decisions and shape the team., • Working with Research Operations and the Research Director to scale team systems and processes as we grow., • Continually raising the standard of research through timely feedback, and improved processes and rituals., • Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them., • Making sure the team has an active presence in the external community and is appealing to a diverse set of researchers. Your day-to-day • Work within a critical business area to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we’ll differentiate ourselves and grow., • Providing support for direct reports, through clear development goals, timely updates and feedback, and regular 1:1s., • Collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, marketing, compliance, legal, regulatory affairs and more to get alignment and support for the strategy., • Work closely with design, product, marketing data and engineering leadership in your areas to set the right conditions for the teams to do their best work and problem solve our key customer needs., • Shaping development practices, like progression frameworks, across the wider team., • Taking an active role in our Design Leadership team., • Continually educating everyone at Monzo, including senior stakeholders, on what research can and can’t be used for. You should apply if: • You have experience working as a User Researcher Manager in a high growth product or technology organisation, • You have experience expanding products into new countries, leading user research for expansion efforts, • You have experience and a deep understanding of the types of decisions and methods to take when tailoring products for local markets, • You enjoy bringing momentum to projects, unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs), • You care about the quality of the product that sits in our users’ hands, and the overall experience they have with Monzo, • You’ve worked collaboratively with other disciplines like Data, Product and Design, • You’re an experienced coach, mentor and leader of seasoned User Researchers, • You’re happiest when the people in your teams feel supported, are growing, and can work effectively, • You have an approachable and supportive leadership style when you’re needed, but you also empower direct reports to work autonomously, • You have experience teaching and coaching non-researchers about research, • You have demonstrable experience making decisions that promote diversity and inclusion, • You have experience making use of marketing insights, quantitative user research, product data and a range of other insights for better decision making Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£125,000-£155,000 ➕ share options ➕ benefits ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _ The Interview Process: Our interview process involves 3 main stages: • Recruiter call (30 minutes), • Research Leadership & Ways of Working (1 hour), • Final loop: People Management (1 hour) + Influence and Impact (1 hour) Our average process takes around 2-3 weeks but we will always work around your availability. #LI-LT1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Cost and Productivity Manager (TMT) Manchester- Hybrid £50,000- £65,000 + Bonus + Benefits Package We are seeking a Cost and Productivity Manager to join a leading consulting organisation delivering operational transformation and cost optimisation programmes across the Technology, Media & Telecommunications (TMT) sector. Working as part of a growing Enterprise Operations Transformation team, you will support high-profile software and media clients to improve financial performance, optimise costs and drive productivity. Combining financial analysis, stakeholder management and operational delivery, you'll help organisations implement sustainable improvements across key business functions. Key Responsibilities as a Cost and Productivity Manager Deliver cost optimisation and productivity improvement programmes for software and media clients. Develop and implement operational improvement initiatives across Technology, Media & Telecommunications businesses. Analyse financial performance, cost baselines and forecasts to identify cost-saving opportunities. Support procurement and third-party spend optimisation initiatives. Develop business cases, perform scenario modelling and produce clear management reports. Work across engineering, cloud, product, marketing, commercial, operations and corporate functions to improve efficiency. Lead day-to-day client engagements, building strong relationships with senior stakeholders. Coach and support junior team members while overseeing project delivery. Manage project budgets, risks and compliance throughout client engagements. Travel to client sites as required to support programme delivery. Experience you'll need as a Cost and Productivity Manager 6+ years' experience delivering cost optimisation, productivity improvement or financial transformation programmes within the Technology, Media & Telecommunications sector. Strong understanding of cost drivers across software, SaaS, media or digital businesses, including cloud, software licensing, marketing, workforce productivity and platform investment. Strong analytical skills with experience using Microsoft Excel for financial modelling, cost analysis and scenario planning. Ability to produce clear reports and presentations using Microsoft PowerPoint. Experience working with senior stakeholders across finance, procurement, technology, product, operations and commercial functions. Strong commercial awareness with experience supporting business development or proposal activity. Excellent communication, stakeholder management and project management skills. Relevant professional qualifications (ACA, ACCA, CIMA, CIPFA, MCIPS or equivalent) are advantageous but not essential. Willingness to travel and work flexibly across client locations. To hear more about the Cost and Productivity Manager role , get in touch with Sophie Higginson at Anson McCade. AMC/SHI/CPM TPBN1_UKTJ

At Safestyle, quality is at the heart of everything we do. We're passionate about helping customers enjoy a smooth, positive home improvement experience and we're looking for an experienced Field Manager to help make that happen. The Role As a Field Manager, you'll lead, support and organise our self-employed installation teams in the field. You'll inspect completed work, keep projects on track, and ensure every installation meets Safestyle's quality standards while delivering a first-class customer experience. Key Responsibilities Deliver a great customer experience in line with Safestyle's high standards. Oversee 6–7 installation teams, keeping work on schedule and to the right quality. Coach, guide and support installation teams to perform at their best. Resolve customer installation queries or issues promptly and professionally. Ensure installations meet health and safety standards. What We're Looking For Strong understanding of installation processes, best practice and quality workmanship. Confident on-site presence with excellent interpersonal skills. Experience in a similar home improvement or construction role. Excellent organisation, attention to detail and ability to manage multiple priorities. Valid driver's licence and flexibility to travel within the region. Why Join Us? Competitive salary, company car and pension scheme. 31 days' holiday, including Bank Holidays, rising to 33 days with service within 2 years. Additional paid day off for your birthday and paid volunteering time. Health and well-being support, including occupational health, discounted gym membership, EAP and mental health resources. Discounted employee purchase scheme across Company products. Retail, leisure, dining and mobile phone discounts. Salary sacrifice options, including pension, cycle to work, electric car purchase and additional annual leave. Financial well-being resources and employee recognition schemes. Ready to bring your field management experience to a team that values quality, service and great people? Apply today and take the next step in your career with Safestyle. Important Information About Right to Work Applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This role does not meet Home Office requirements for employer visa sponsorship. If you're unsure about your eligibility, please check the UK government visa and immigration guidance. Thank you for your understanding. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

About the role As a Senior Solutions Consultant (Solutions Architect), you will lead the discovery, design and presentation of complex, strategic and multi-site opportunities including MAT-wide work and non-standard designs. Your solutions will span the full technology stack including network, cloud, identity, endpoint, backup, security, safeguarding, compliance and operational monitoring. You will be a key technical voice in customer meetings, bid responses, solution reviews and framework opportunities working closely with Sales, Implementation Services and Systems Operations to ensure what we propose is technically sound, commercially realistic and operationally supportable. Key responsibilities Lead complex discovery across multiple schools, sites, stakeholders or technical domains. Design end-to-end solutions spanning networks, cloud, identity, endpoint, backup, security, safeguarding, compliance and operational monitoring using reference architectures and DfE, NCSC and KCSIE guardrails. Produce and defend high-quality proposal content including solution overviews, HLDs, diagrams, SOWs, scope, assumptions, responsibilities and acceptance criteria. Present recommendations confidently to SLTs, governors, trust leaders and technical steering groups adjusting language for both technical and non-technical audiences. Peer review proposals, SOWs, assumptions and solution designs produced by Associate and Solutions Consultants. Identify design risk, delivery risk, operational risk and commercial risk early and challenge constructively. Support strategic bids, tenders, framework opportunities and high-value projects ensuring responses are compelling, compliant and commercially balanced. Collaborate with Implementation Services and Systems Operations leaders to validate feasibility, effort, migration approach and operational readiness. Capture reusable design patterns and challenge one-off bespoke approaches feeding improvements into standards, templates and the solutions catalogue. Mentor and coach Associate and Solutions Consultants in discovery, design quality, documentation and presentation skills. Technologies you'll design with Network and connectivity: HPE Aruba, Cisco Meraki, Ubiquiti. Perimeter and edge security: Smoothwall, Securly, Barracuda, Fortinet. Servers and virtualisation: Microsoft Windows Server, Hyper-V, VMware (ESXi, vCenter), Dell EMC, HPE ProLiant. Collaboration and productivity: Microsoft 365, Google Workspace for Education. Identity and directory services: Active Directory, Azure AD, Entra ID, IAM Cloud. Endpoint management: Autopilot, SCCM, Intune, Google Endpoint Management, JAMF, Lightspeed, MDM. Apple platform management: macOS, iPadOS, iOS, JAMF. Storage and backup: SAN, NAS, S2D, Redstor. Remote access and voice: RDS, VPN, 3CX, Microsoft Teams. Security, filtering and safeguarding: DfE, Cyber Essentials and KCSIE-aligned platforms. What we're looking for Strong consulting experience in complex infrastructure, cloud, network or education technology environments, ideally within an MSP. Strong architecture capability. Comfortable working with reference architectures, design principles and end-to-end solutions spanning infrastructure and cloud. Broad technical awareness with depth in at least one major domain (network, cloud, identity, security or endpoint). Exceptional presentation and communication skills. Proven ability to present confidently to SLT and trust leadership, explain concepts to non-technical audiences and go deep with IT managers. Demonstrable presales or bid experience including shaping solutions for RFPs, tenders and framework opportunities alongside sales and finance on pricing. Strong commercial awareness and ability to manage ambiguity. Strong documentation skills. Concise proposals, clear diagrams and structured SOWs. A proactive, collaborative approach comfortable owning opportunities end-to-end while operating as part of a wider "One Team". Nice to have: Previous experience working in or closely aligned to the education sector with understanding of NCSC, DfE and KCSIE standards. If not, your ability to understand educational outcomes and translate them into effective IT solutions is what counts. What we offer Normal hours of work of 37.5 per week. Hybrid working 3 days a week in the office. 32 days holiday each year inclusive of bank holidays. Additional paid Christmas shutdown day. Birthday off. On-site parking. Optional branded workwear. Employee Assistance Programme available to support colleagues with wellbeing, mental health, legal, financial and personal advice. Working with others Solutions Design for design governance and reference architectures. Implementation Services for delivery validation and cutover feasibility. Systems Operations for operational readiness, resilience and monitoring requirements. Sales leadership for strategic opportunity shaping. Development and progression You will benefit from a structured development framework including: Continuing Professional Development (CPDs) aligned to our financial year. Monthly 1:1s. Pluralsight licence with ringfenced learning time. Vendor-led training where needs identified. Clear progression path towards Lead Solutions Architect by owning standards, governance, reference architectures and portfolio-level technical direction. Why this role matters Our mission is to create dependable, high-performing IT environments that give teachers confidence in using technology and help young people access outstanding learning experiences. In this role, every solution you design will directly influence how teachers teach, how students learn and how schools operate safely and efficiently. If you are motivated by the idea of using your architecture and presentation skills to make a tangible difference in education, this is the role for you. About Dataspire Solutions Dataspire is a Manchester-based education IT managed services company, delivering a broad portfolio of services spanning managed IT, cybersecurity, cloud infrastructure, connectivity, and large-scale ICT projects for new school builds and major refurbishments. We have completed more than 120 DfE-funded projects, reflecting our expertise and the depth of our experience in the education sector. We are proud to be a Mental Health at Work Committed organisation and a Disability Confident employer. We are committed to creating a working environment where everyone feels supported, valued, and able to perform at their best. TPBN1_UKTJ

Job title Senior Team Leader Commercial Sales Function Sales Contact centre Location Manchester & Ripponden Reports to Head of Commercial Sales Responsible for staff Contact Centre: Compliance, Consumables, Fast Response BDEs -New & Existing business About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview You will be responsible for the delivery of the Commercial sales strategy for budgets set by the business across multiple Verticals and propositions. You will report to the Head of Commercial sales and be responsible for driving commercial growth within our spot and recurring revenue lines through creation of opportunities & strategies using generated data sources. By expanding JLAs footprint within existing accounts and to focus on new customers across a range of industry sectors with SME & Key Nat, you will be a key contributor to the success of the business measured by orders won. Key tasks Key stakeholder responsible for delivery against the sales strategy set for the Commercial sales teams to achieve the financial budgets Manage and own the holistic results for the teams across all verticals applicable identifying trends, successes & challenges to push data strategy initiatives to the Head of Commercial Work closely with the TLs to ensure effective lead management, conversion & upselling/upskilling Report on the daily, weekly, monthly and yearly revenue together with managing and leading the sales team leaders Use data to drive performance and to manage weekly/monthly performance by team and individuals Measure performance management through effective coaching, 121s, training, development and effective delegation to work in unison with aligned objectives from BDE up to Exec Increase the growth potential in existing accounts and new clients/ re engaged through our new verticals and white space as well as using data to make informed dialling decisions Be a commercial figurehead for JLAs internal sales opportunities with an equal focus on ensuring the delivery of contracted revenue across all verticals applicable Lead strategic projects and initiatives as required, focusing on increasing the efficiency and productivity of the business development teams Provide commercial leadership to your teams to encourage a holistic approach to capturing business through divisional alchemy and new business ventures across the wider business Develop and implement action plans to improve BDE effectiveness, processes, company-client relationships and retention of renewal accounts Developing and delivering presentations to update on quarter & half yearly performances vs. budget and expectations Following lead execution to ensure all inbound and outbound traffic across all teams are being worked effectively People Management Set a culture of effective people management Work with the Head of Commercial sales to agree coaching and sales improvement plans with accountability to ensure consistency and execution is met Set clear objectives and targets for your team leaders providing regular feedback on performance vs deliverables Be the support you would need to achieve within your own role Manage any employee relations issues in line with the policies set out by the business Coach and develop the existing and any new starting employees within the contact centre to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products and services as we grow and develop Address any training and development needs working with the L&D team and QA team to ensure teams have a personal development plan to identify and capture any skill gaps/ growth requisites Service Delivery Demonstrate an understanding of what service delivery excellence is for your role i.e. Deliveries of sales within regions, job type & timing etc. helping the teams understand quality output Ensuring you set a culture of excellent customer service whilst ensuring the basics are right maximising all lead opportunities Work collaboratively with teams outside of your direct reports i.e. Planning & Dispatch, operations, CMT, Sales ops, QA, L&D, customer success etc. Managing Risk Awareness of your operational & data risks which may impact on your role Responsibility for reporting to the Head of Commercial sales for any risk which may impact the business Maintain up to date industry knowledge to give insights through data analysis to ensure orders are sold compliantly with customers Making commercial decisions when required to ensure risk of customer exposure to internal cross selling is mitigated/ minimised when appropriate Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) We are looking for the candidate to have knowledge and experience in dealing with most if not all verticals within JLA to make considered commercial decisions where focus would be required and can identify opportunity shortfall & Growth You will be a strong communicator capable of handling varied TLs and colleagues at different learning levels with the ability to develop individuals and relationships. You will need to demonstrate an understanding of the product and service offerings within the verticals to create compliant sales for the business You will be required to work with various functions to ensure delivery/attendance of successfully sold orders whilst maintaining a customer centric and quality view You will be required to plan your own week accordingly in line with the business requisites whilst responsibly communicating with the Head of Commercial sales working across Manchester & Ripponden sites. (You may occasionally be required to work within our divisional hubs given due notice) Possess an understanding of our products and services across all verticals Presentation on business case to lead and execute own vision to aid new business within the division(s) & growth Experience (what you have done) Successful track record in delivering ambitious growth plans in line with business requisites & Budgets Successful track record of succession planning and delegation Exposure of working with and growing new verticals/ customer demographics You will have experience in dealing with various decision makers with the ability to help others identify the buying cycle and opportunity generation You will have a successful track record in selling/ leading a team to sell using commercial justification to demonstrate value to your customers and the business You will have gained experience of leading sales teams effectively with evidenced performance gains You will have demonstrated effective; 360 leadership Personal qualities (the way you think and act) You will be highly Performance driven, be able to focus where the primary goals are to drive revenue growth within the teams with a desire to hit the numbers with ability to drive business results You will be highly tenacious, resilient and able to operate successfully in a fast-paced environment Action orientated, Down-to-earth, energetic, pragmatic, collaborative and willing to roll up your sleeves displaying a show them how to do it leadership style when required A visible leader who can make significant impacts and always remain approachable You will be able to manage and build relationships effectively across multiple departments whilst maintaining a commercial sales focus and become a key stakeholder for business deliverables You will have a keen eye for detail demonstrating the ability to work closely with the budget numbers delivered in a linear and phased manner from BDE to board level overviews Qualifications TPBN1_UKTJ

Location: Manchester. BNY is a leading global financial services company that harnesses cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. We are seeking a Senior Vice President, Software Engineering to lead high‑impact teams and own end‑to‑end delivery of secure, resilient, and scalable systems. • Lead and develop inclusive, high‑performing engineering teams; set clear objectives, coach talent, and build succession plans while representing engineering in program reviews and governance forums., • Own end‑to‑end delivery of mission‑critical software—from requirements and architecture to implementation, testing, deployment, observability, and reliability—while ensuring compliance and operational excellence., • Raise engineering excellence and resilience by enforcing best practices and automation across code, testing, micro‑services/APIs, performance, and infrastructure; champion secure by design (secure coding, logging/monitoring, incident playbooks, disaster recovery)., • Partner with product, design, and ops to translate outcomes into measurable technical plans, steer architecture modernization, and guide integrations aligned with BNY’s principles and pillars., • Proven leadership of software engineering teams building distributed systems and microservices in agile environments such as Scrum or Kanban., • Hands‑on AI development using modern tools and IDEs (e.g., Windsurf) and familiarity with integrating AI into products., • Strong expertise in Java (preferably Spring) and architectural patterns for scalable, observable, and testable systems., • Proficiency in modern engineering practices including CI/CD (e.g., GitLab), automated testing (JUnit/Spock), code reviews, quality‑focused test‑driven development, and DevOps culture., • Hands‑on experience with containers (Docker) and private cloud infrastructure, alongside familiarity with service telemetry tools (e.g., Splunk, AppDynamics)., • Track record of talent development including hiring, coaching, performance management, and building collaborative, learning‑focused teams., • Dedication to understanding the business domain and translating product strategy into architecture and delivery plans., • Corporate actions domain experience strongly preferred., • Experience with JavaScript/TypeScript and Angular for full‑stack development contexts preferred., • Expertise in Spring Framework, software architecture, and API/platform design preferred., • Background in financial services, risk and controls, and regulated environments preferred. BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. We provide flexible global resources and tools, generous paid leaves, paid volunteer time, and opportunities to focus on health, personal resilience, and financial goals as a valued member of our team. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr

Were on the look for a passionate hands-on Refuge General Manager (Full-Time) to lead our iconic Refuge team and bring their energy to Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. Were a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary. At Refuge, were all about individuality - from the dishes we serve to the drinks we pour. Nestled in the heart of Manchester in the Kimpton Clocktower, Refuge is a vibrant space for our team and guests alike. Join us and help keep the energy, flavour and welcome alive. Come as You Are . As our Refuge General Manager youll be the driving force behind one of Manchesters most-loved hospitality spaces. Youll lead the team, shape the guest experience and keep the energy of Refuge alive every day. Your role will include the following responsibilities: Lead the overall Refuge operation by bringing restaurant, bar and events activity together to deliver standout guest experiences. Take ownership of day-to-day performance, service standards, commercial delivery and the overall guest journey across Refuge. Inspire, coach and develop managers, supervisors and team members so every shift feels confident, creative and consistent. Manage staffing, rotas, budgets and operational planning so Refuge runs smoothly and efficiently with plenty of personality. Work closely with the Kitchen, hotel leadership team and wider departments to make service feel joined-up, seamless and memorable. Use guest feedback, team insight and commercial results to spot opportunities, make improvements and keep Refuge moving forward. We want a natural leader and true host who can balance the buzz of a busy venue with the standards, structure and commercial focus needed to make Refuge thrive. Plus were looking for someone who has Experience as a General Manager, Senior Restaurant Manager, Bar General Manager or similar senior hospitality leader. Proven experience leading large guest-facing teams in a high-volume restaurant, bar, hotel or lifestyle hospitality environment. Strong commercial awareness with confidence managing budgets, labour, sales performance and operational standards. A calm organised approach with great communication skills and the ability to bring people together across teams. A genuine passion for creating memorable guest experiences, building strong teams and keeping a brilliant venue full of life. Joining the Kimpton family isnt just about providing our guests with excellent service - weve secured a spot in Fortunes 100 Best Companies to Work For 7 times since 2009, and its no surprise why ! We can offer you Financial Perks : Up to £50,000.00 per annum, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime. Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a Best Employer 2025 UK by Mercer. Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more. Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders. Refer a Friend: Share the opportunity and reap rewards when your friends join! If youre someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today! Check out our Instagram page @kimptonclocktower to see more. As the Refuge General Manager, youll be 100% you , bringing your authentic personality to everything you do; be the ultimate host , confidently leading yourself and making creative decisions that elevate every interaction; and spark joy , using every tool available to craft meaningful and memorable experiences. You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. TPBN1_UKCT

Retentions Manager Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team Manager, Customer Loyalty Manager, Contact Centre Team Leader, Retentions Team Leader SALARY: £32,000 per annum + £5,000 OTE + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, rota based (core working hours: Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm) JOB OVERVIEW We have a fantastic new job opportunity for a Retentions Manager to lead a busy broadband contact centre team focused on customer retention, renewals and strong customer outcomes. As the Retentions Manager you will coach, motivate and develop advisors, using performance data, call listening and feedback to improve confidence, quality and commercial results. The Retentions Manager will bring structure, energy and accountability to a target-led environment, supporting cancellation, save, renewal, package change and home move conversations. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Retentions Manager include: • Team Performance: Lead Retention Advisors to deliver against save rate, renewal activity, answer rate, productivity, call quality and customer outcome measures, • Coaching and Feedback: Provide regular coaching to improve customer handling, objection handling, negotiation, ownership and advisor confidence, • Call Quality: Review calls to ensure customers are handled professionally and every reasonable retention opportunity is explored, • Retention Activity: Support advisors with cancellation, renewal, package change, home move, switching and save conversations, • Outbound Campaigns: Ensure outbound activity is completed effectively, including end-of-contract renewal calls, OTS requests and direct debit cancellation opportunities, • Commercial Awareness: Help advisors protect value, reduce churn and use offers, discounts and credits appropriately, • Escalation Support: Support more complex customer conversations, escalations and retention cases, • Systems and Collaboration: Ensure accurate notes, customer records and outcomes while working with Customer Service, Sales, Insight and Operations teams CANDIDATE REQUIREMENTS • People management experience in a broadband contact centre environment, • Good exposure to retention, cancellation, renewal, loyalty or customer save activity, • Experience managing performance through coaching, feedback and clear expectations, • Good understanding of broadband customer journeys, including service issues, billing queries, home moves, package changes and cancellations, • Ability to motivate, support and challenge advisors in a busy, target-led environment, • Good commercial awareness, with an understanding of reducing churn and retaining customers, • Confidence using performance data to understand team and individual performance, • Strong communication skills, with the ability to give clear, constructive feedback and handle escalations, • Practical, hands-on management style with good organisational skills and the ability to manage multiple priorities, • GCSEs in English and Maths BENEFITS • £32,000 per annum basic salary, • £5,000 OTE, • Smart casual dress code, • Free access to gym facilities, • Access to a financial wellbeing platform after successful completion of probation, • Brand new office with excellent transport links, • Supportive team culture, • Growth and career progression opportunities, • Performance-related earning opportunity, • Opportunity to play an important role in a growing Retention function HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14915 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ