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Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: Quality Management Coach The Quality Management Coach contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers. The QM Coach has a key role in supporting a multi-functional, digitally led operation, providing high-quality services in relation to "on-boarding" new customers and servicing any ongoing complex needs. Additionally, the Quality Management coach will be responsible for developing best practice through understanding what good performance is and providing effective feedback and support. Individual performance and service delivery is subject to M&G's HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks. A key requirement is the ability to attain and maintain high quality customer outcomes and competence across the wider customer service team and support leaders in the development of their people. Responsibilities will include attention to detail and consistent analysis of performance along with providing guidance and support to improve performance of individuals and teams. Team work, collaboration with colleagues and the role modelling of our behaviours are essential in performing within this role. Responsibilities: • To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk, • Analysis of performance against defined standards and identifying areas for improvement, • Root cause/ trend analysis to recommend focused improvement areas for the operational management to take forward or as part of coaching responsibilities, • To apply agreed Quality Assurance processes in accordance with the audit plan to validate and monitor quality and accuracy, • Perform T&C oversight responsibilities to manage the competency of the operational team, • Providing clear feedback on good performance and areas for improvement using a defined coaching model, • People coaching and skill development - organisation and delivery of training, communication and coaching material for 121 and group sessions, • Knowledge Management - taking a key role in the creation and management of knowledge items; to provide feedback to support areas of improvement of knowledge, • Design, deliver and evaluate learning solutions to meet the changing needs of the business and to support attainment of competency within the T&C scheme, • Using judgement to strengthen a consistent positive risk and control culture to support customers and the business, by identifying, assessing and managing and escalating potential risk within the team Experience and Skill Requirements: • Expert and detailed knowledge of products, systems and distribution methods, • Strong knowledge of Bonds (offshore preferable) and Complaint management, • Working knowledge of financial services regulatory and legislative frameworks, • Experience of complex customer service environments, preferably within an Investments environment, • Experience of quality management and coaching, • Experience of training execution, • Excellence in Execution - proactively seeks ways to improve personal and organisational effectiveness to meet current and future business needs, • Demonstrates Learning Agility - adapts behaviour in response to new information or changes, demonstrates flexibility, swiftly mobilises to meet changing demands, • Clear Communication Skills - a natural ability to explain complex information clearly and simply using excellent written and oral communication, • Building Collaborative Relationships - aiding other to create and sustain a work environment that fosters trust and collaborative partnerships Job Level: Experienced Colleague Location: Stirling or Edinburgh Closing Date: 8 June 2026 What we offer: At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: • As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work., • Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments., • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture., • Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com

Senior Manager - Sustainability Financial Reporting Edinburgh or Glasgow | Hybrid Working | Circa £72,000 + Benefits Allowance An exciting opportunity has arisen for an experienced Senior Manager to join a growing professional services team supporting clients across the Financial Services sector. This role has been created in response to increasing demand for sustainability and regulatory reporting expertise and offers the chance to help shape and develop a growing capability area within an established advisory practice. Whilst sustainability reporting forms part of the opportunity, the successful candidate does not need to be an ESG specialist. Strong financial reporting expertise and leadership capability are considered the most important requirements. The Role Working as part of a senior leadership team, you will help lead client engagements, develop team capability and support the growth of a specialist reporting and advisory offering. You will work with a broad range of Financial Services clients and have the opportunity to contribute across sustainability reporting, regulatory reporting, governance and wider risk-related projects. This is a highly visible role with responsibility for leading people, managing client relationships and helping shape the future direction of the team. Key Responsibilities • Lead and deliver complex client engagements across financial and sustainability reporting projects, • Build trusted relationships with senior client stakeholders, • Support the development and growth of a specialist reporting capability, • Manage, coach and develop junior team members, • Contribute to business development and growth initiatives, • Provide technical insight across reporting, governance and regulatory matters, • Support planning, prioritisation and delivery across multiple concurrent projects About You • We are keen to speak with individuals who can demonstrate:, • A professional accounting qualification (ACA, ACCA or equivalent), • Strong financial reporting, statutory reporting or external reporting experience, • Experience operating at Senior Manager level or equivalent leadership responsibility, • Proven ability to lead and develop people, • Strong stakeholder management and client-facing skills, • Excellent planning, organisational and prioritisation capabilities, • A genuine interest in sustainability and evolving reporting standards Backgrounds of Interest We would welcome applications from candidates with experience in: • Financial Services, including insurance, asset management, wealth management or banking, • Professional services, consulting or advisory environments, • Audit, accounting advisory or financial reporting teams, • Regulatory reporting or governance functions Candidates from other highly regulated sectors may also be considered where they can demonstrate strong reporting expertise and transferable leadership experience. Why Apply? • Opportunity to play a key role in a growing area of strategic importance, • Chance to help shape and develop a team and capability area, • Broad exposure to reporting, governance, sustainability and regulatory projects, • Leadership responsibility and genuine opportunity to make an impact, • Flexible hybrid working environment, • Minimal travel requirements If you are a qualified accountant with strong reporting expertise, leadership experience and an interest in sustainability reporting, we would be delighted to hear from you.

Regional Franchisee Operations Manager\n\nCirca 45k Basic + 5k Car allowance\n\nDrive multisite profitability and brand consistency across your region. As our Regional Franchise Operations Manager, you will coach franchisees, enforce SOPs, and elevate guest experiences. This is the perfect first step into regional management for an ambitious, high-performing General Manager or Restaurant Manager from a high-volume, single-site venue who is ready to scale their leadership impact.\n\nThe Role\n\nAs the Regional Franchise Operations Manager, you will act as the vital bridge between the corporate brand and our franchise partners. You will transition from managing one busy kitchen or venue to guiding a network of franchise owners. You will be responsible for translating our strategic vision into profitable, localized operations while safeguarding our premium reputation.\n\nKey Responsibilities\n\n Franchise Performance: Monitor P&L, drive revenue growth, and ensure all locations meet regional financial and KPI targets.\n\n Brand Standards & Compliance: Enforce standard operating procedures (SOPs), food safety, and brand guidelines across all sites.\n\n Stakeholder Management: Coach and mentor franchise owners and General Managers, providing operational support and identifying areas for continuous improvement.\n\n Guest Experience: Champion the brand experience, auditing customer feedback to implement service recovery and improvement strategies.\n\n Commercial Growth: Support the rollout of regional marketing initiatives and new menu/product launches.\n\nAbout You\n\n Proven management experience in a high-volume, large single-site branded hospitality venue, or existing multi-site experience.\n\n Ready to take your first step into regional field operations, with a passion for teaching and coaching others.\n\n Strong commercial acumen with a deep understanding of P&L management, labour controls, and stock management.\n\n Exceptional leadership, coaching, and stakeholder management skills to inspire and hold franchisees accountable.\n\n A passion for delivering high-quality hospitality and maintaining uncompromising brand standards.\n\n * Flexibility to travel frequently across the designated region

Ability to also purchase additional leave Pension Financial and wellbeing benefits including 24/7 virtual GP appointments, early access to wages, and more * Professional development programme access for every stage of your career, including access to a careers coach Subject to T&Cs The Role As a

Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Group,Conference,and Events Manager i n Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Events and Group Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Main Purpose of Job To lead and inspire a regional team of event planners, a pivotal role responsible for driving event sales performance, ensuring operational excellence, and delivering exceptional client experiences across all conference and event spaces. Specific Tasks Leadership & Team Management Responsible for delivery of both personal and team KPIs Lead, coach, and develop a team of on-site conference and events planners across multiple hotel locations. Foster a high-performance culture focused on collaboration, accountability, and continuous improvement. Ensuring the team deliver performance metrics, conversion rates, and pipeline activity to identify growth opportunities Sales & Revenue Management Drive conference and event revenue across the region and wider group, working closely with Head of Groups, Conference & Events, other regional GCE Managers, proactive sales teams and revenue managers. Analyse and pre-emption of GC&E revenue risk and gaps, working with regional Head of GC&E to develop and implement strategies to address revenue gaps Input to and support the development and execution of regional sales strategies and promotional campaigns. Client Relationship Management Act as a senior point of contact for key clients and high-value events, ensuring exceptional service delivery. Oversee the end-to-end planning and execution of complex and/or multi-site events. Ensure consistent service standards and client satisfaction across all properties. Operational Excellence Ensure team follow event planning processes and documentation across primary region Ensure compliance with brand standards, health & safety, and legal requirements. Collaborate with key stake holders including hotel operational teams to ensure seamless event delivery. Reporting Lead on regular performance reports and insights to senior leadership. Reporting Structure Head of Groups Conference & Events Scotland This post has management responsibility for GCE Assistant Manager and GCE Executives Whilst this role will have accountability to a specific primary region, as business needs require, this will expand to cover all Apex Hotels and locations to the same standard and role responsibilities About you: You will be a true people person, dedicated to the development and growth of our people and our culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality! Personal Characteristics and Competencies We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Proven experience in a senior conference and events role within the hospitality industry, ideally across multiple sites and/or large teams. Strong leadership and team development skills. Commercially astute with a track record of achieving revenue targets. Excellent communication, negotiation, and client relationship skills. Highly organised with strong attention to detail and the ability to manage multiple priorities. Proficient in event management systems (e.g., Infor, Delphi, Opera, or similar). You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date £200 referral bonus when your friends or family join the team Following your first successful 3 months, youll also receive... Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If thisis you,Click Apply. We look forward to hearing from you. TPBN1_UKCT

If you enjoy helping Financial Advisers raise their game and want a role where your coaching genuinely improves advice quality, this Financial Adviser Performance Coach job could be a great next step in your career. In this Financial Adviser Performance Coach role, you will work closely with Financi

You will be expected to support our existing portfolio of apprenticeships, including, Mortgage Advisor, Financial Services Advisor, Senior Financial Services Advisor plus other apprenticeships in finances, recruitment, coaching, learning and development and marketing. Training and Development Coach-

As a Financial Services Coach, you will play a pivotal role in guiding and developing a cohort of apprentices, ensuring their progress aligns with quality standards and key performance indicators. Coach apprentices on selecting and presenting appropriate evidence for their portfolio in preparation f

Relief Homecare Night Support Worker.Earlston, Lauder & Melrose (Central).SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.A current driving licence and use of a vehicle is essential.We focus on these five princi

We currently work with children and young people aged 5-18, both on a day and all-year-round residential basis.Harmeny on a part-time, ongoing employment basis to provide learning support to pupils aged 5 to 18.Working closely with the Class Teacher and Education Teams, the Education Support Worker

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 09:00-14:00.Elphonstone Primary School nursery is looking to recruit an Early Years Support worker to work t

Support with securing permanent roles and interview coaching.

As a Support Worker in our Transition Service, you will play a key role in supporting young adults as they take their first steps into life after school, building confidence, independence and real community connections.This is a community-based role supporting school leavers, typically aged 16 to ea

Support with securing permanent roles and interview coaching.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.Monday - Thursday, 09:00-17:00.Stoneyhill Primary School was built in 1996 and is a non-denominational primary school situa

Waverley Residential Home, Galashiels .SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approa

Based at Highbank Intermediate Care, Eskbank, Dalkeith, you will provide personal care and respond to the social and emotional needs of older people requiring residential care, assessment and Intermediate care.This is an exciting opportunity to promote the reablement of clients using the service to

Do you have the skills and experience to provide a professional and welcoming environment for colleagues, visitors and co-working organisations? .Our Reception & Office Support Administrator will provide a professional and welcoming environment for our colleagues, visitors and co-working organisa

Waverley Residential Home, Galashiels.SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approach

Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits.We are seeking a Customer Service Advisor who can deliv

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.Ormiston Primary School is a non-denominational school, which has approximately 200 girls and boys throughout the nursery/p

Newbyres Village Care Home is a 48 bedded care home, providing high quality care in a warm, homely environment.We are looking for enthusiastic, reliable and experienced carers to join our friendly and hardworking team with the aim of making our residents and their families feel safe, valued and supp

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.We are looking for an Early Years Support worker to join our team and help us to deliver high quality early years education

Join our friendly and hard-working family at CCF.Enjoy working for the industry-leading brand with great benefits and opportunities for career progression.The role is varied with no two days being the same.One minute you will be unloading supplier deliveries, the next picking orders or maybe serving

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Wednesday, 11:15-14:30.To work in support of early years 'staff by contributing towards the creation of a warm, friend

We are currently recruiting Care at Home Support Workers to provide high-quality, person-centred care to individuals in their own homes across Midlothian.If you are passionate about supporting people to live independently and with dignity, we want to hear from you.As a Care at Home Support Worker, y

Community Learning and Development Support Worker (Temporary).Based within the Youth Team, this role offers an exciting opportunity to provide dedicated youth work support as part of Renfrewshire Council's Connected Communities team.It is an excellent opportunity to develop your career as a Communit

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Tuesday & Wednesday, 09:00-12;30.We are looking for a motivated Early Years Support worker to join our nursery team and help us

Support Worker – Homelessness Services.Midlothian (Dalkeith, Penicuik, Loanhead).Permanent | Full-time | Entry Level.Nightshifts on rota (some weekends may be required).We are recruiting on behalf of a well-established organisation with over 30 years of experience delivering high-quality, person-c

As a Support Worker in our Transition Service, you will play a key role in supporting young adults as they take their first steps into life after school, building confidence, independence and real community connections.This is a community-based role supporting school leavers, typically aged 16 to ea

Care Worker of the Month financial award.

Dutch Speaking Customer Service Advisor.Love travel? Fluent in Dutch? Ready to build a career in customer service?.Dutch Speaking Customer Service Advisor.This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.If y

Office Administrator - Part Time (3 days).Fancy being part of a fast-moving.We're recruiting on behalf of a growing, forward-thinking company who design and deliver innovative engineering solutions across major projects.They're busy, expanding, and need an organised, proactive.This is far from your

Russian Speaking Customer Service Advisor.Love travel? Fluent in Russian? Ready to build a career in customer service?.We’re looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh.This is a fantastic opportunity for someone who enjoys helping people

German Speaking Customer Service Advisor.Fluent in German and ready for your next opportunity?.Join a dynamic and friendly team in Edinburgh as a.German Speaking Customer Service Advisor.This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your langu

Russian-Speaking Customer Service Advisor.Join A Fun, Travel-Loving Team in Edinburgh!.Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You !.Monthly bonus up to £70 per month.Why You'll Love it here as a Russian-Speaking Customer Service Advisor.Employee

Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face.Customer Service Advisor (Face-to-Face).Edinburgh – SouthWest Locality OfficeH.Monday to Friday – 36 hours per week.This is a fantastic opportunity to work at the heart of your local community, providing

Support with securing permanent roles and interview coaching.

Part Time & Relief hours available.In return, you will receive a competitive salary of.Full UK driving licence is preferred but not essential.Are you a patient and caring individual looking a new career in Social Care, with a regular monthly salary? Maybe you have worked as a Care Assistant befo

Support with securing permanent roles and interview coaching.

German-Speaking Customer Service Advisor.Join A Fun, Travel-Loving Team in Edinburgh!.Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You !.Monthly bonus up to £70 per month.Why You'll Love it here as a German-Speaking Customer Service Advisor:.Employee A

Months - Possibility of extension.Nights = 6 days on and 2 off 9:30pm - 6am.Rotational shifts of 5 on and 3 off.This is an exciting opportunity to join a team that work in a very past paced environment but gives you the opportunity to learn new skills and work in different departments.The role is pi

Warehouse Operative (Counterbalance FLT).Permanent | Full-Time | Backshift.Our client is currently looking for an experienced and reliable Warehouse Operative with a valid.This is an excellent opportunity to secure a permanent position with a well-established logistics busines.

We are currently seeking experienced and dedicated Mental Health Support Workers to work within Lancashire & South Cumbria NHS services.This is an excellent opportunity for candidates looking for flexible agency work with competitive pay and the ability to choose their own shift patterns.What We Off