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Contact Centre Manager Your new company Hays are recruiting for a permanent Contact Centre Manager to lead and inspire a high-performing client services team. This pivotal role ensures exceptional service delivery across multiple channels, balancing immediate business needs with long-term capability development. You will combine strategic leadership, operational excellence, and stakeholder collaboration to drive outstanding client outcomes. This role is based in Manchester city centre. Your new role Key Responsibilities • Lead, coach, and motivate the contact centre team to deliver exceptional client service., • Ensure service level and quality metrics are consistently achieved through effective prioritisation and resource management., • Collaborate with stakeholders to design and implement strategies aligned with business priorities and client needs., • Drive continuous improvement initiatives to enhance efficiency and client experience., • Oversee recruitment, training, and development of team leaders and staff., • Maintain a strong risk and control environment, ensuring compliance and governance standards., • Balance short-term operational needs with long-term capability building., • Represent the function in business-wide projects and change initiatives.What you'll need to succeed, • Significant leadership experience within a financial services contact centre or operational environment., • Strong knowledge of financial services and regulatory requirements; investment product knowledge is desirable., • Proven ability to coach, develop, and lead teams to success., • Skilled in designing and executing business plans that improve performance and client outcomes., • Excellent communication and stakeholder management skills., • Strong organisational and prioritisation abilities, with experience managing multiple initiatives. 4734403

Head of Contact Centre Your new company Hays are recruiting for a permanent Head of Contact Centre based in Manchester City Centre. This position is responsible for leading and optimising the operations of a multichannel client service function. This role will ensure the delivery of exceptional service quality through effective workforce management, training, client communications, and change management. It combines strategic leadership with hands-on collaboration to balance immediate business needs and long-term capability development. Your new role Key Responsibilities • Lead, coach, and motivate the Contact Centre team to deliver outstanding client outcomes., • Design and implement business plans aligned with organisational priorities and client needs., • Oversee contact volume forecasting, workforce planning, scheduling, and real-time management., • Drive change management and business readiness activities for strategic initiatives and continuous improvement., • Manage the design, delivery, and governance of client communications, ensuring clarity and compliance., • Plan and govern training programmes for new hires, upskilling, regulatory, and role-specific requirements., • Maintain a strong risk and control environment to ensure safe and compliant service delivery., • Collaborate with senior leaders to optimise resource allocation and support long-term capability development., • Set and review performance standards, adjusting strategies based on data and feedback., • Participate in special projects and other duties as required.What you'll need to succeed, • Significant leadership experience within a financial services contact centre or operational environment., • Strong knowledge of financial services and regulatory requirements; investment product knowledge desirable., • Proven ability to lead, coach, and develop high-performing teams., • Demonstrated success in designing and implementing business plans that improve performance and client outcomes., • Excellent communication, facilitation, and stakeholder management skills., • Strong organisational and prioritisation abilities with experience managing multiple initiatives. 4734366

Are you able to lead a high-performing busy Investment and Pensions team in a supportive, forward-thinking environment? Were looking for an experienced Team Leader or Senior Pension & Investment Administratorto guide and inspire a local financial services team. Youll lead, coach, and support your team while managing pensions and investments, including transfers, contributions, withdrawals, and com...

The role involves helping teams adopt Agile methods and practices while providing strategic guidance to senior stakeholders. A leading global financial services company in Manchester is seeking a Senior Vice President, Agile Coach.

Restaurant Manager – Hawksmoor Manchester Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. Hawksmoor Manchester is one of our flagship restaurants, set in the iconic former Courthouse building on Deansgate, and is widely regarded as one of the city’s best places to eat, drink and celebrate. Known for its vibrant bar, standout service and destination dining, it plays a key role in Manchester’s hospitality scene. As Restaurant Manager at Hawksmoor Manchester, you’ll take full ownership of the front-of-house operation, leading a large, diverse team to deliver consistently brilliant hospitality. This is a senior, hands-on role for a confident leader who loves being on the floor, developing people and running a busy, high-performing restaurant to the highest standards. What You’ll Do • Lead the day-to-day restaurant operation, ensuring exceptional service at every moment, • Inspire, coach and develop your team to deliver warm, confident Hawksmoor hospitality, • Be a visible presence on the floor, setting standards and leading by example, • Work closely with the General Manager and senior team to drive performance and results, • Manage guest experience, feedback and service recovery with care and confidence, • Support recruitment, training and progression across the FOH team Who You Are • Experienced as a Restaurant Manager, Assistant General Manager or senior FOH leader in a quality, high-volume restaurant, • A natural people leader who builds strong, motivated teams, • Commercially aware, organised and calm under pressure, • Passionate about hospitality, food, drink and guest experience, • Values-led, collaborative and proud to run a great restaurant Our Values • Welcome Everyone – We create warm, inclusive spaces where people feel genuinely welcome., • Work Hard and Be Nice to People – We set high standards and treat each other with kindness and respect., • Hit Hawksmoor Standards – We care deeply about quality and consistency, every day., • Keep Evolving – We stay curious, open to feedback and always looking to improve. Benefits • 28 days’ holiday (including service charge), • Free staff meals on shift + 50% off when dining with friends and family, • Paid overtime on salaries, • Income protection & death-in-service cover, • Paid annual volunteer days, • Wagestream early wage access and financial wellbeing tools, • Referral bonuses from day one, • Exclusive savings on travel, shopping & experiences, • Restaurant welfare budget for snacks, drinks & support, • Extensive training and development with clear progression pathways We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. Whether you’re already running a busy restaurant or ready for your next step, we’ll support you to thrive and be happy at work. If this role excites you but you don’t meet every requirement, please apply anyway — you might be exactly who we’re looking for.

Salary £26,028 Location Head Office - Didsbury Permanent, Full Time Reporting to the Contact Centre Manager, the Property Advisor will work as part of the Plumlife Directory To provide an exceptionally high quality first point of contact resolution to a wide range of customer demands via multiple communication channels and prevent unnecessary escalation to colleagues. The Property Advisor will work with customers from across all Plumlife tenures guiding them to use our self-service options. What youll be doing To answer a wide range of customer queries over the; phone, email, webchat, SMS and social media channels on matters such as; rent account management, lease and tenancy related issues, resales and staircasing advice, new development information, general enquiries around affordable home ownership products, repairs reports, and complaints, and in the majority of cases providing a resolution at the first point of contact. To undertake, support and complete all admin functions relevant to the role. To process payments from customers over the telephone. Also to support in the production of reports and management information relating to performance and compliance as required, or as directed by the Contact Centre Manager To provide guidance and assistance to customers to enable them to access the services of other agencies in order to support resolution of their issues. To manage customer expectations about the Plumlife service offer and ensure that customers are clear about their responsibilities in holding a tenancy or lease. To understand the measures that relate to a high quality service and to support the collation of data to understand whether the service is meeting the measures set. To complete coding of invoices as directed by managers and to raise purchase orders as required, in line with procurement practices. To handle customer complaints in a professional and empathetic manner, in line with the Complaints Procedure. Support a team of Property Managers, and lettings Team in all administrative duties as required. What youll need Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure and attention to detail. Good written and verbal communication. Effective liaison with staff/other stakeholders to give information/find information/resolve problems. Organisation and ability to time-manage work load to deliver a high standard of customer service. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required and have an non-judgemental approach, being respectful of others and trustworthy in character. Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing understanding and empathy. An ability to maintain a positive approach throughout periods of change and embrace a continuous improvement culture and a Commitment to work in partnership with others for the benefit of Great Places. Highly organised with an ability to plan, prioritise and manage deadlines and work as part of a team as well as on own initiative to meet the needs of the business. Willingness to keep up to date with housing and related legislation. To work flexibly in order to maintain good customer service and ensure business continuity. What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working We offer some hybrid and flexible working Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Professional fees The business pays the cost of one professional role related membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream You can access savings opportunities and early access to wages Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. 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Are you a skilled Professional Indemnity (PI) Underwriter looking to make a significant impact? Join our Financial Lines team as a Senior PI Underwriter and drive profitable growth by expertly underwriting risks, maximizing income and cultivating strong relationships with brokers. Coach and develop

A leading financial services organization is seeking a Financial Services Skills Coach Associate in Greater London. Ideal candidates will have significant experience in apprenticeship coaching and the ability to provide motivating feedback. The role involves coaching and mentoring apprentices, ensur

A financial advisory firm in the UK is seeking a Senior Manager to lead and inspire a team of Financial Advisers. The ideal candidate will hold the Level 4 Diploma in Regulated Financial Advice, with significant managerial experience in the advisory field.

Financial Services Skills Coach Associate. Fitch Learning is currently seeking a Financial Services Skills Coach. Working within our Apprenticeship Programmes you will enjoy the prospect of coaching, mentoring & assessing groups of learners towards the achievement of their Apprenticeship Investment