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  • Customer Experience & Sales Advisor – E-commerce
    Customer Experience & Sales Advisor – E-commerce
    1 day ago
    £12.71–£17 hourly
    Full-time
    Milton Keynes

    About the Role We are a fast-growing UK e-commerce business specialising in premium home and outdoor living products. We are looking for a Customer Experience & Sales Advisor to join our team in Milton Keynes. This role combines customer support and consultative sales, working with customers who are already interested in our products. You will play a key role in ensuring a smooth customer journey from enquiry through to delivery and installation. Key Responsibilities • Handle inbound customer enquiries via phone, email and live chat, • Assist customers with orders, delivery updates and installation queries, • Follow up warm leads and support the sales process, • Provide clear and accurate product information, • Manage customer communication across multiple channels, • Work closely with logistics and operations teams, • Ensure a high level of customer satisfaction throughout the process, • About You We are looking for someone who: • Has experience in customer service, retail or sales (preferred but not essential), • Communicates clearly and professionally, • Is confident speaking with customers, • Can manage multiple tasks in a busy environment, • Is comfortable using systems and learning new tools Experience in e-commerce, retail, furniture, or home improvement is an advantage. Full training will be provided. What We Offer • Competitive hourly pay (£12.71–£17.00 depending on experience), • Monday–Friday working hours (9am–5pm), • Full training and onboarding, • Supportive working environment, • Career progression opportunities in a growing e-commerce business, • Employee discount, • Free on-site parking (MK6), • Location This role is based in Milton Keynes and is fully office-based.

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  • Deputy Manager –Residential Children’s Home (EBD)
    Deputy Manager –Residential Children’s Home (EBD)
    6 days ago
    £35000–£45000 yearly
    Full-time
    Milton Keynes

    Phase Homes is a new therapeutic residential children’s home in Milton Keynes, providing high-quality care for children and young people with Emotional and Behavioral Difficulties (EBD). Our approach is rooted in the PACE model and a strengths-based, trauma-informed framework, supported by specialist psychological input. We are committed to creating a safe, nurturing environment where children can heal, grow, and achieve positive outcomes. The Role We are seeking a dedicated and motivated Deputy Manager to support the Registered Manager in the day-to-day running of the home. The successful candidate will play a key role in ensuring high standards of care, compliance with regulations, and effective leadership of the staff team. Key Responsibilities • Support the Registered Manager in the operational management of the home, • Lead, motivate, and support the residential staff team, • Ensure care plans, risk assessments, and daily records are maintained to a high standard, • Promote safeguarding and ensure compliance with legislation, regulations, and Ofsted requirements, • Provide regular supervision, guidance, and support to staff, • Support the implementation of therapeutic and trauma-informed practice, • Work collaboratively with professionals, families, and external agencies, • Act as the Manager in their absence, including on-call responsibilities About You You will be passionate about improving outcomes for children and young people and confident in leading a team within a residential care setting. Essential Criteria: • Minimum of 2 years’ experience working in a residential children’s setting as a deputy manager or experienced senior, • Experience supporting children with EBD and complex needs, • Strong understanding of safeguarding, child protection, and relevant legislation, • Ability to lead, support, and motivate staff, • Excellent communication and organisational skills, • Willingness to work shifts, including evenings, weekends, and on-call Desirable Criteria: • Level 3 or 4 Diploma in Residential Childcare (or willingness to work towards Level 5), • Experience supporting inspections or regulatory compliance, • Supervisory or leadership experience What We Offer • Supportive leadership and management structure, • Ongoing training and professional development, • Opportunity to be part of a new, values-led organisation, • A therapeutic, child-centred working environment, • Opportunity to progress with the company Safeguarding Statement Phase Homes is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to enhanced DBS checks, satisfactory references, and safer recruitment procedures.

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