Assistant General Manager - Romford
hace 1 día
Romford
Assistant General Manager - Romford Revenue Generation • Undertake and review customer usage and bookings daily to verify appropriate rates are being charged, utilisation is optimised, and all procedures are documented per policy., • Instigate and manage all promotions, through the EPOS system to enable tracking through accurate coding and training., • Review daily utilisation level to identify price integrity and demand opportunity., • Offer and track monthly promotional offers, weekly upsells, bounce backs and replay strategies for course customers., • Review performance, analyse results and report the metrics, whilst looking for enhancements., • Development and training of internal Sales & Marketing ethos, culture and MOS., • Responsibility for input maintaining the customer data base whilst adhering to data protection laws., • Assist in generating offline marketing and compelling campaigns., • Manage all food and beverage service which includes the licensed bar, hot and cold display counter, catering department, kitchen, snack bar, and co-ordinate to achieve qualitative/quantitative goals and ensure customer satisfaction., • Ensure 100% compliance to food hygiene standards., • COS target ratio to be managed as per the budget of lower., • Responsible for all food, beverage, retail supply purchases maximising group agreed supplier contracts., • Ensure that employees meet all standards for performance, appearance and service provision., • Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions. Follow up with guests/members to ensure satisfaction. Responsible for the overall general condition and maintenance of the facility to include suggestions for annual improvements to the facility. * Ensure the adventure golf courses are walked daily, and the required standards of operation are met, and Health and Safety check sheets have been completed and action taken where appropriate. * Undertake any required routine maintenance/repairs and landscaping that is required to sustain the product quality. * Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site. * To organise and liaise with supplier/contractors for maintenance regimes. Development and Management/Leadership • Lead the recruitment and orientation of all new employees., • Ensure new employees receive induction and training for their position that is consistent with group standards and policy., • Understand the group Vision, Mission & Values as part the on-going team development., • Communicate the agreed business plan and lead the team to achieve budgeted goals., • Coach employees and give positive reinforcement when appropriate., • Be a role model for all employees by demonstrating behaviours and work ethic expected of all BGL staff and ensure that our Mission, Vision and Values are acted upon at all times., • Implement all company human resources policies and procedures to include the regular appraisal of employees., • Comply with group personnel policies and health and safety procedures., • To undertake any further duties as reasonably requested by the management