Stroud
We currently looking for a Receptionist who will be part of our amazing Estate Management Team, the role of Receptionist is to focus on delivering an exceptional first impression and experience to all our visitors both face to face, email and the phone. As part of a busy & friendly team, your role as a Receptionist will be responsible for a variety of administrative duties and assisting in the smooth running of this function, dealing with facilities queries raised to the team via the Service Desk function from all Ecotricity based sites. The Estates Management department provides a key frontline service for all management and staff, and liaises with external companies, contractors and agencies to ensure a safe and effective working environment. The department is fast paced and friendly but extremely professional with an optimally safe and effective working environment being its main focus. Core Responsibilities - Reception • Meeting and greeting of visitors to Ecotricity buildings. Providing a welcoming and professional service to visitors and internal staff at Ecotricity by manning the receptionist desk at our Lion House site, • Receiving Internal post and delivering through the internal post system, • Assisting in the collection and distribution of all inbound Ecotricity post and made ready for collection daily, • Liaising with our Internal customers daily to ensure timely collection of deliveries received at Lion House, • Maintaining and monitoring stock levels associated with the Receptionist role - stationery and refreshments at Lion House, • Working with relevant departments on ensuring associated tasks are completed via the Service Desk Function, including; Pool Car Bookings, Outside Catering Requests, Refreshment requests, Stationery and deliveries, • The issuing and cancellation of ID cards to staff and contractors, • Ordering and monitoring of refreshments for all buildings, • Ad-hoc customer service related administrative tasks where deemed appropriate by line management including work related to other Ecotricity Group Companies such as:, • Forest Green Rovers, • Other companies as part of the Ecotricity group Core Responsibilities - Administration Duties • DSE monitoring of new starters, • Raising and processing purchase orders as and when required, • Monitor pool car documentation to ensure that we remain compliant with internal and HMRC rules, and lease company conditions, • Operate and maintain an effective filing system for the department, • Operating the facilities service desk and responding to requests, • To provide administrative support to enable the Facilities department to function effectively and efficiently and within agreed SLA’s, • Any other duties as requested by the Facilities Manager / Head of Special Projects Essential skills: • Professional, courteous and friendly approach towards their work, • Excellent Written & Verbal Communication Skill, • Exceptional administrative skills with the ability to work to tight deadlines, • Basic Computer Literacy including Microsoft Office Packages, • Excellent Time Management & Personal Organisational Skills, • Flexibility and the ability to manage multiple work-streams, • Significant administrative, receptionist or F2F service experience, • Electricity or Utility Industry Knowledge (preferred), • Experience of Customer Management Systems (SAP or Salesforce preferred), • All Ecotricity customers both internal & external customers of all levels, Utilities companies, Contractors and preferred suppliers, • Supporting teams of Ecotricity’s Estates and Facilities department What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
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