e-Billing Specialist
24 days ago
Leeds
E-Billing Specialist, Leeds City Centre | Legal Sector Your new company Hays are delighted to be working with a leading provider of financial and legal services, with a presence in major financial centres across the Americas, Asia, Europe, and the Middle East. They offer a unique platform for global career development and cross-cultural experience. The integrated financial and legal services model also encourages opportunities and professional growth. Your new role • Collaborated with leadership to develop and maintain standardised training documentation, ensuring consistent client processes across the team., • Delivered onboarding and ongoing training for new administrators, providing mentorship and support with complex queries during their initial months., • Actively contributed to team and project meetings, promoting best practices and process improvements., • Partnered with cross-functional finance teams to align on client service standards and streamline operations., • Ensured timely execution of tasks including uploads, rejections, resolutions, and reconciliations, in full compliance with SLA requirements and escalation protocols., • Produced and distributed monthly client snapshots to maintain transparency and performance tracking., • Served as a key point of contact for junior team members, offering guidance on complex issues and supporting their development., • Led monthly reviews with the Collections team to resolve aged AR issues and supported junior staff in their collection activities., • Demonstrated strong analytical skills by proactively identifying risks, prioritising workloads, and implementing effective solutions., • Proven ability to challenge and influence internal and external stakeholders, fostering strong relationships and driving process efficiencies. What you'll need to succeed • Extensive eBilling and reconciliation experience, with strong knowledge of diverse file formats and systems., • Skilled in process adherence while consistently identifying opportunities for improvement and efficiency., • High level of data accuracy, with a proven track record of precise input and attention to detail., • Excellent time management, consistently meeting SLAs and working towards ambitious KPIs., • Familiarity with multi-currency and shared service environments (preferred)., • Maintains a consistently positive and solution-focused attitude, even under pressure. What you'll get in return • Hybrid Working, • Comprehensive health coverage (medical, dental and optical), • Competitive holiday packages, • Educational assistance and professional development programmes, • Savings or pension plan, • Life & Travel insurance, • Global mental wellness programme 4721388