Head of customer success jobs in Felixstowe - Page 12Crear alertas

Regional Head of Customer Care. Regional Head of Customer Care. At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise.

A leading cloud solutions provider in Greater London seeks a Solution Delivery Director to oversee customer projects and implementations. This role requires proven leadership and technical expertise to ensure successful outcomes across all delivery functions. The position offers a hybrid-working pol

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. Define, lead, and execute the regional strategy for technical customer operations across the UK & Ireland, ensuring alig

Customer Success | Post-sales | DevOps | DevSecOps | CI/CD | Cloud Infrastructure | Strategic Accounts | Enterprise Software | SaaS | Technical Leadership. This leadership role will see you overseeing Customer Success teams across EMEA, with a core focus on driving the adoption of DevOps practices t

A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. This role focuses on shaping loyalty and CRM strategies, leading a team to enhance customer

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

A leading private equity firm in London is seeking a Head of Client Success. This role involves shaping and executing client success strategy, managing a team, and ensuring customer satisfaction. The company values growth and offers opportunities for advancement, competitive compensation, and an ins

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. Empower mutual customer and SAP success across the customer adoption lifecycle.

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Austen & Blake’s customer experience is powered by a growing ecosystem of customer care, CRM and internal sys

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Lead all programme and project delivery across the New Business portfolio, from proof-of-concept to scaled deployment. Maintain strategic oversi

A leading financial technology company in Greater London is seeking a Head of Client Success, Europe. Competitive compensation and opportunities for professional development are offered in a diverse and inclusive environment. This role is crucial for ensuring the satisfaction and retention of instit

Lead and develop a Customer Success function of ~11 people, supporting a growing customer base and multi‑location team structure. Head of Customer Success - Data & Insights. Act as a true agent of change: raise standards, challenge legacy ways of working, and create a culture of ownership and perf

You will spearhead the transition from legacy systems to a robust, scalable, and future‑fit tech stack, and develop a highly engaged and talented team of data professionals. As Head of Data Science & Analytics and Reporting you will play an essential role in helping us achieve this mission to plac

A leading fintech company in London is seeking a Customer Success Director to scale its global Customer Success function. Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growt

A leading subscription business is searching for a Head of Customer Success to lead a growing team and improve customer retention strategies. The ideal candidate will have over 5 years in senior leadership roles in SaaS, particularly with a focus on data-driven customer success. This position is hyb

A prominent SaaS company in the UK is seeking a Director of Customer Success to lead their Accountancy Vertical. The ideal candidate will have over 15 years of experience in customer-facing leadership within B2B SaaS, particularly in accountancy software. This position offers a remote-first, flexibl

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. This role re

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

Partner, Head Partner, of CDD, EDD and Customer Screening. Lead and inspire a specialist team of financial crime professionals, in the UK and India. Be curious: explore, sponsor and foster the development of new technology to drive efficiency, manage risk, and provide better customer outcomes.

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. This high‑pro

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional fina

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles.

A dynamic marketing recruitment agency is seeking a Head of Content and Customer Advocacy to shape the content strategy for a growing SaaS business. This senior role encompasses building a content framework aligned with business objectives, fostering customer advocacy, and collaborating across teams

A leading arts organization in Greater London is seeking a Deputy Head of Ticketing and Sales to oversee a busy ticketing operation. This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service.

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

A leading customer insight company is seeking a Director of Customer Success & Renewals in the UK. Preferred candidates will have 8+ years in Customer Success and a robust background in managing renewals within a SaaS environment. Responsibilities include driving customer adoption, retention, and re

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. This role offers a competitive package, hybrid working, and a chance to make a positive impact on lives through healthy eating. Responsibilities include leading market positioning and fos

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Job Title: Senior Conference Producer / Head of Content - Events. Attend relevant industry events and network with key players to stay ahead of the curve.

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Head of Customer Relationship Management. Sitting at the intersection of data infrastructure and commercial strategy, this role will be responsible for designing, scaling and governing the core CRM and GTM technology stack, while ensuring teams across Marketing, Sales and Customer Success have acces

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. A strong background in customer analytics and service operations is essential for success in this role. You will be responsible for shaping how

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,