Head of customer success jobs in GodalmingCreate job alerts

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. We’re looking for a se

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams.

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

Define and embed the Customer Success vision, creating a culture of value and advocacy. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We colla

This role requires a seasoned leader with over 10 years in SaaS customer-facing roles and at least 8 years of management experience. A leading technology company in the UK seeks a Lead, Enterprise Project Management to manage a team responsible for onboarding enterprise customers. You'll inspire you

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. A traditional ‘head of’ strategy role.

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high‑value customer experiences. Deliver commercial growth through ownership of senior level customer relationships, commercial and

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Suc

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Champion

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

A leading fintech company in Greater London is looking for a Customer Success Director to build and lead a global team. Ideal candidates should have 6+ years of relevant experience, strong commercial awareness, and excellent leadership skills. Join a dynamic team focused on transforming the customer

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment. The role offers flexible working arrangements and numerous benefits in

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Reporting directly to the COO and contribute to the strategic direction and continuous improvement of the customer success func

The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. This role offers significant opportunity for

A cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands.

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

Moneybox is entering a pivotal stage of operational transformation, and this is a unique opportunity to define how we serve customers at scale, building the foundations for long-term success. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. We embrace a hybrid wor

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. Join

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. A deep, human understanding of customer behaviour, needs, and emerging trends.

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Reporting into the Head of Marketing, you’ll play a pivotal role in shaping the future of PayPlan, working

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. BAM UK & Ireland is recruiting a Head of Customer Relations to join the Facilities Management team. Number

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu