Trabajos head of insights en PrestonCrear alertas

Member Services Lead (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50 miles from our offices in Preston. If you think you are the right match for the following opportunity, apply after reading the complete description. £65k-£70k DOE benefits • 37 hours a week. A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service. The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do. The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders. This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: • Competitive salary £65k-£70k DOE inclusion in annual bonus scheme., • 30 days holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave., • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions., • Access to Health or Dental Plan., • Access to our Enhanced Employee Assistance Programme for when you might need some support., • The opportunity to earn through our Employee Referral Scheme., • Access to our bespoke Reward Discount Scheme Your Perk Site., • Opportunities to attend Wellbeing webinars and social events., • Daily free fruit and snacks available to you in our office., • Free Car Parking in Preston City Centre. What youll be doing: • Ensure your team of circa 40 administrators and people managers operate effectively to deliver a high-quality service, • Lead by example by setting consistently high standards in every area of administration, • Support the completion of change projects, testing and audit activity, • Inspire staff to develop and meet their career goals, • Liaise with the Head of Planning & Insights to understand how macro factors can impact demand, • Ensure work allocation is effective and cases are processed efficiently, • Enhance the member experience, ensuring members are kept up to date with case progress, • Monitor performance against the forecast daily with the aim of clearing all due work with no backlog carry over, • Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered, • Prepare regular MI, showing the forecast vs actual performance and explain differentials, • Review and improve current processes, systems and ways of working to ensure they are fit for the future, • Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency, • Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met, • Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks., • Be pro-active in identifying and embedding ways for reduction in the number of complaints, data breaches and errors, • Forward plan resource requirements to support Value Added Business (VAB) activity as required xrnqpay with the Commercial team, • Attend client meetings and present at the Pension Board / Pension Committee meeting as required, • Consistently achieve member and employee satisfaction scores, • Demonstrate reduction in the number of complaints, data breaches and errors What we need from you:, • Previous management / senior management experience (minimum 5 years), • Experience of Local Government Pensions Administration (minimum 5 years), • Experience of leading, managing and driving the performance of others (30 direct / indirect reports), • Experience of client relationship management, • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes, • Experience managing change in a fast-paced and agile environment, • Ability to interpret and use complex data, • Ability to review and improve end-to-end processes, • Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives, • Attention to detail and innovative thinking skills, • Self-motivated, decisive, with the ability to adapt to change and competing demands Working with and upholding our values:, • Working together, • Committed to excellence, • Doing the right thing, • Forward thinking

Ecommerce Trading Manager Location: Brighton (prime location) £50-55k + Great Benefits Zachary Daniels Recruitment is proud to be partnering with a forward-thinking, purpose-led retail brand to recruit an Ecommerce Trading Manager. This is a fantastic opportunity to join a growing direct-to-consumer business where data, customer insight, and digital performance are central to success. This role sits at the heart of the digital function, combining ecommerce trading, analytics, and CRO. You will take ownership of onsite performance, using data to understand customer behaviour and drive improvements across ecommerce, digital marketing, and CRM. The Role: Working closely with the Head of Ecommerce and wider digital teams, you will play a key role in shaping online growth through both strategic insight and hands-on delivery. Key responsibilities include: Owning ecommerce analytics and translating data into clear, actionable insights Analysing customer behaviour across web and app to identify opportunities for growth Developing and applying segmentation strategies to improve targeting and personalisation Leading the CRO strategy, including A/B and multivariate testing Using tools such as GA4, heatmaps, and session recordings to identify friction points Managing day-to-day trading performance, including campaigns, product launches, and onsite merchandising Monitoring and reporting on key KPIs such as conversion, AOV, traffic, and revenue Collaborating cross-functionally with Digital Marketing and CRM teams to improve performance About You: 5+ years' experience in ecommerce, analytics, or a similar hybrid role within a DTC or retail environment Proven ability to turn data into insights that drive commercial performance Strong understanding of customer behaviour, segmentation, and personalisation Experience with tools such as GA4, Shopify analytics, and testing platforms Comfortable working across multiple teams and influencing stakeholders Commercially minded with a strong understanding of performance drivers Clear and confident communicator, able to simplify complex data Highly organised, proactive, and able to manage competing priorities Passionate about customer experience and continuous improvement What's in it for you: Opportunity to play a key role in a growing ecommerce function A collaborative, fast-paced and creative working environment Flexible 4-day working week Competitive benefits package including healthcare, staff discount and additional perks Modern office environment in Brighton Zachary Daniels is proud to be representing this opportunity. For more information or to apply, please get in touch. BH35953 TPBN1_UKTJ