Interim HR Operations Manager
2 days ago
Taunton
Key Results Areas & Accountabilities 1. HR Operations Leadership (Service-Wide) • Provide senior-level operational support across HR Operations, contributing to the delivery of a cohesive, customer-focused HR service., • Lead service-wide improvement activity, identifying opportunities to streamline processes, reduce silos, and build consistency in ways of working., • Provide expertise in HR operations process redesign, working with colleagues across the organisation to simplify workflows and improve digital enablement., • Support the Head of HR Operations with operational oversight, risk identification, service prioritisation, and management of cross-cutting issues. 2. Reward, Recognition & Establishment Management • Lead the Pay & Reward team to deliver an effective, professional and responsive reward service., • Oversee a robust job evaluation process ensuring fairness, consistency and compliance with Council policy., • Maintain up-to-date approaches to reward, benefits and recognition, keeping strategies under review to support attraction and retention., • Manage the day-to-day delivery, communication and marketing of staff benefit schemes., • Oversee the establishment control framework in partnership with HR and Finance colleagues, ensuring high-quality data, governance and reporting., • Lead the allowance request and approval processes, ensuring transparency, risk monitoring and appropriate escalation where needed., • Commission or procure external reward or benchmarking support when required, ensuring compliance with procurement and corporate policies. 3. Policy, Compliance & Advisory Support • Contribute to the development and implementation of HR policies, particularly those relating to Reward, Establishment Management and HR Operations processes., • Provide expert advice to senior managers and HR colleagues on complex operational issues, including reward, organisational change and establishment matters., • Maintain knowledge of relevant legislation, case law, and sector best practice to ensure compliance and inform service improvements. 4. Stakeholder Engagement • Build strong relationships with HR Business Partners, Service Directors, Executive Directors and operational managers to support effective decision-making., • Work collaboratively with staff networks, Trade Unions and JE evaluators to support fair and transparent reward processes., • Work with digital, data and systems colleagues to support the transformation and modernisation of HR services. 5. Team Leadership & Development • Manage, coach and develop the Pay & Reward team to build capability, resilience, and high-quality service delivery., • Recruit, train and maintain a pool of job evaluation panellists, including TU representatives, ensuring engagement and consistency in practice. Knowledge • Relevant degree or professional qualification (e.g., CIPD) Essential, • Evidence of ongoing CPD Essential, • Strong understanding of Pay & Reward practices Essential, • Knowledge of recruitment processes Desirable, • Understanding of statutory, policy and local government frameworks Desirable Experience • Demonstrable experience leading or supporting Reward, Recognition or Compensation & Benefits services Essential, • Experience in job evaluation and its practical application Essential, • Proven ability to lead operational HR projects and influence policy development Essential, • Experience delivering effective communication and engagement activities Essential, • Experience implementing performance and quality assurance frameworks Essential, • Experience managing and developing staff Essential Dimensions of the Role • Direct line management of:, • 2 Pay & Reward Officers, • 1 Pay & Reward Administrative Assistant, • Oversight of a wider network of JE evaluators across the Council (including Trade Union representatives). Working Conditions / Arrangements • Hybrid working, • As per corporate standards