Takeaway Manager
1 day ago
£26770–£37999 yearly
Full-time
Croydon
Reggae Kitchen is a bold and vibrant Caribbean takeaway bringing the authentic flavours of the islands to the heart of the community. We’re now looking for an experienced and highly organised Takeaway Manager to oversee our busy takeaway and delivery service. This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering top-quality food and friendly service every time. Key Responsibilities:
• Lead and manage the day-to-day operations of the takeaway service at Reggae Kitchen.
• Supervise and support takeaway staff including counter assistants, packers, and delivery drivers.
• Oversee order flow from in-house and online platforms such as Uber Eats, Deliveroo, and Just Eat.
• Ensure all food is prepared, packed, and presented to high standards before leaving the kitchen.
• Communicate effectively with the kitchen team to maintain efficiency and accuracy.
• Handle customer queries, issues, and complaints promptly and professionally.
• Maintain stock levels of packaging, condiments, and other takeaway supplies.
• Uphold cleanliness, hygiene, and food safety standards at all times.
• Monitor performance of third-party delivery services and identify ways to improve service.
• Work closely with senior management to develop and grow Reggae Kitchen’s takeaway offering. Requirements:
• Experience in a similar role within a fast-paced takeaway, restaurant, or food delivery environment.
• Confident in managing a small team with strong leadership and communication skills.
• Organised, reliable, and able to stay calm under pressure.
• Comfortable using delivery apps, POS systems, and managing multiple orders at once.
• Passion for Caribbean cuisine and culture is a big plus.
• Strong customer service skills and a proactive attitude.
• Flexible availability, including evenings, weekends, and peak trading times. Benefits:
• Competitive salary with performance-based bonuses.
• Staff meals and generous discounts on Reggae Kitchen favourites.
• Opportunity to grow with a fast-rising Caribbean food brand.
• Supportive and community-focused team culture.
• Ongoing training and development opportunities.
