Stakeholder Engagement Lead
2 days ago
Manchester
Be the voice that connects people, purpose, and progress. About Us: Primary Eyecare Services is the largest not-for-profit leading provider of NHS primary and community eye care services in England. Established over a decade ago in the North West, we now operate nationally, delivering enhanced eye care through a network of over 3,000 optometry practices. We work with NHS commissioners and Trusts to provide accessible, high-quality eye care services in local communities, supported by teams with expertise in NHS contracting, patient support, referral triaging, and telemedicine. Role Overview: The Stakeholder Engagement Lead will ensure that internal teams, external partners, and key stakeholders are engaged and supported during periods of change across Primary Eyecare Services (PES). Collaborating closely with communications, operations, strategy, and clinical teams, the postholder will lead engagement and communication efforts that build understanding, trust, and adoption of new systems and services. By providing clear, accessible messaging and structured engagement, the role will directly support change management programmes across all PES directorates. The Stakeholder Engagement Lead will work on both internal projects (staff engagement, adoption of digital platforms, service and workforce change) and external projects (digital transformation, commissioner engagement, NHS partner programmes). Shift Pattern: This is a full-time position, working 35 hours per week over 5 days (Monday to Friday 9am to 5pm) Salary: The FTE salary for this role starts from £33,000 per annum and is dependent on experience. Location: This is a hybrid role, offering flexibility to work from home alongside attendance at our Manchester Head Office in line with our hybrid working policy. General Responsibilities: Stakeholder Engagement • Lead stakeholder mapping and engagement planning for internal and external audiences (staff, practices, multiples, commissioners, NHS partners)., • Deliver targeted engagement campaigns to support transformation programmes and service change., • Represent PES in external forums where stakeholder engagement is required., • Produce clear, accessible communications that simplify complex digital, operational, or clinical changes., • Work with Operations and Strategy leads to align messaging with external partners. Change Management Support • Support the planning and delivery of change management activity across all PES directorates., • Design and deliver adoption campaigns for digital transformation and service change initiatives., • Facilitate workshops, forums, and surveys to capture feedback and build trust during change., • Monitor adoption progress and risks, reporting into governance structures, SLT, and the Board., • Collaborate with Business Support Officers and programme leads to embed new ways of working., • Provide regular updates and insights to senior leadership team., • The role operates across directorates and functions, requiring strong collaboration with internal stakeholders and external partners to ensure successful adoption of change initiatives. Shape the future of eye care through strategic relationships. What We’re Looking For: Essential • Degree level education (or equivalent professional experience) in a relevant field such as communications, business/change management, healthcare management, or digital transformation., • Strong evidence of continuing professional development in communications, engagement, or change management., • Minimum of 3–5 years’ demonstrable experience leading or delivering change management programmes within a complex organisation., • Proven track record of designing and implementing stakeholder communication and engagement strategies to support change and adoption., • Experience engaging, influencing, and building trust with diverse stakeholder groups, including staff, healthcare professionals, commissioners, and external partners., • Evidence of delivering successful internal communications and staff engagement campaigns that supported transformation or service change., • Strong digital skills, including proficiency in MS365 and practical experience of supporting digital adoption., • Outstanding verbal and written communication skills, with the ability to simplify complex information., • Excellent interpersonal skills, with proven ability to build trust and relationships at all levels., • Confident facilitator, able to design and deliver workshops, forums, and feedback sessions., • Strong organisational and time management skills, able to balance multiple priorities., • Ability to work effectively as part of a team and in collaboration across directorates., • Demonstrated ability to cope under pressure while delivering high-quality outcomes., • Ability to work flexibly, including hybrid working (home/office)., • Acts in ways that support equality, diversity, and inclusion., • Formal training or certification in change management, communications, or project management (e.g. PROSCI, APMG, PRINCE2)., • Knowledge of NHS operational frameworks, healthcare services, or clinical governance standards., • Knowledge of desktop publishing, intranet content design, or engagement tools. Why Join Us: • Pension match up to 5%, • Sick and critical illness pay cover, • Electric car scheme, • Enhanced family leave, • Paid compassionate leave, • 25 days annual leave plus bank holidays (rising to 30 days with service), • Training and development opportunities, • Employee recognition awards, • Employee Assistance Programme (EAP), • NHS Blue Light Card, • Hybrid working (60% home, 40% office), • Cycle to Work scheme, • Performance-related pay How To Apply: To apply, please submit your up-to-date CV along with a cover letter outlining your professional background and what motivates you to pursue this opportunity. Be Part of Something Bigger - Join Primary Eyecare Services. Please note appointment to this post is subject to a satisfactory Disclosure and Barring Service (DBS) check.