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  • Bartender / Barista
    Bartender / Barista
    14 hours ago
    £13.85 hourly
    Full-time
    London

    Barista/Bartender – Clubhouse host (House of Racquet) The Role The Barista/Bartender plays a key part in bringing House of Racquet to life each day. You are often the first welcome and the last goodbye, helping shape how members and guests experience the club. This is a people-focused role built around great service, high-quality coffee and a calm, welcoming environment. You’ll work closely with the front-of-house team, coaches and managers to keep the club running smoothly, especially during busy periods. Excellent coffee matters and so does how people feel while they’re here. Key Responsibilities 1. Creating a Warm Club Atmosphere • Opening and/or closing the café and clubhouse in line with agreed procedures and shift rotation, • Welcome members and guests in a friendly, genuine way, • Build rapport with regulars and help new visitors feel comfortable, • Stay aware of the space and step in when someone needs support, • Represent House of Racquet’s values through everyday interactions, • Serve alcohol responsibly in line with licensing requirements and club procedures, escalating any concerns to the Duty Manager, • Follow food safety, hygiene and health & safety procedures at all times, including incident reporting where required 2. Delivering High-Quality Coffee & HospitalityService • Set up, dial in and adjust the coffee machine and grinder throughout the day, • Prepare consistently excellent coffee and drinks to a high standard, • Manage orders efficiently while staying calm and personable, • Maintain cleanliness, presentation and hygiene of the café area, • Restock supplies and reset the bar during quieter moments 3. Working as Part of the Club Team • Support front-of-house staff, managers and coaches during busy periods, • Communicate clearly and positively under pressure, • Step in to help teammates without being asked when needed, • Contribute to a respectful, supportive team environment 4. Taking Ownership of the Space • Treat the café and club as a space you’re proud of, • Notice when something isn’t right and fix or flag it quickly, • Help maintain a clean, safe and welcoming environment, • Leave each shift with the space in better shape than you found it 5. Protecting the House of Racquet Experience • Stay present and engaged with guests (phones away in service areas), • Prioritise people and experience over rushing tasks, • Share feedback or issues with managers to keep improving standards Who We’re Looking For Please note, barista experience is required for this role, particularly working with high-end espresso machines and grinders that require regular calibration and adjustment throughout the day. We are looking for someone who: • Is confident using a commercial coffee machine and grinder equipment, • Has experience of making a range of hot drinks in a cafe environment, • Is comfortable making and serving basic alcoholic cocktails, • Enjoys working with people and creating a welcoming atmosphere, • Is calm, reliable and professional under pressure, • Takes pride in quality and attention to detail, • Works well as part of a team, • On-site role at House of Racquet, Kings Cross (London), • Hourly, on-site role with shifts scheduled on a rota basis, • Mixology / bar experience desirable, • Level 2 Food Hygiene Certificate (required or willingness to obtain)., • Up to date First aid certificate a bonus, • DBS check required (role subject to satisfactory clearance), • Hospitality experience is a plus but the right attitude and care for people are essential., • Shifts include mornings, evenings and weekends but are available on rotation to ensure fair time-off throughout the month., • Opening and closing the club in line with agreed procedures, • £13.85 p/hr, • Full training provided As a Barista, you play a big role in making that happen every day - through great coffee, great service and the way people feel when they walk through the door. House of Racquet is proud to be an inclusive, people-first workplace and welcomes applications from candidates of all backgrounds.

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  • Health, Safety & Security Manager
    Health, Safety & Security Manager
    3 days ago
    Full-time
    London

    Salary -- Competitive salary Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom. A bit about what you will do... As a Health, Safety Security Manager you will be responsible for Security, Health Safety and Crisis Management by taking a proactive approach to these areas for the Intercontinental London -- The O2 and The Arora tower to ensure legal, company and brand compliance, implementation of security/ Health and Safety policies, protocols, and training to make sure that the environment in the organisation is safe for our employees, guests and visitors. • Oversee the day-to-day management of the Security Department, supporting all departments at InterContinental London -- The O2., • Protect company assets against theft, fire, assault and other risks, keeping senior management informed of any incidents or threats., • Complete detailed incident reports, conduct investigations, gather evidence and maintain accurate security logs., • Lead hazard spotting, manage the Safety Management System (Diligence), and ensure all health and safety documentation is current and compliant., • Guide and approve departmental risk assessments, audits and safety inspections, following up on remedial actions., • Manage cash handling procedures, key control systems, security equipment, and lost property processes., • Respond to emergencies in line with hotel procedures, ensuring familiarity with fire safety, first aid equipment and evacuation plans., • Maintain high standards of customer service, confidentiality, legal compliance, and knowledge of hotel policies, facilities and operational procedures. More about you... • Excellent communication skills., • Remain calm whilst under pressure., • Ability to be correct, secure and courteous in handling any disciplinary or criminal cases., • You value being part of a team and supporting your colleagues., • A smart and professional appearance., • Most of all, you will have an approachable, positive, and proactive manner., • 5-star hotel experience in a similar role would be a real advantage., • SIA Licence a must. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Food and Drinks Runner
    Food and Drinks Runner
    11 days ago
    £10.85–£12.71 hourly
    Part-time
    London

    We are looking for exceptional Food Runner to join our team! The Role of a Food Runner is simple to aid the waiters/baristas and Front of House in delivering exceptional food and drinks to our customers. Role requires Washing up, food prep, any other duties that require. Responsibilities: • Serve food professionally and efficiently ensuring our guests have everything they need., • With training, have full and complete knowledge of all menus enabling you to help with any guest queries., • Carrying out daily duties as required by the cafe management team., • Directing any guest complaints to the cafe Manager/supervisor., • Ensuring that your knowledge of our offering is up to date in order to upsell to guests if the opportunity arises., • Making sure your personal appearance and uniform are in line with the required cafe standards at all times., • Observe all Company and Statutory Fire, Health, Safety, and Hygiene Regulations., • Attend any training that has been set up to aid your personal development. We are looking for a team player who is: • Enthusiastic with a ‘can do’ attitude - SMILE is a KEY, • Able to work well under pressure, • Respectful to co-workers and customers, • Able to have an eye for detail and keep our venues beautiful, • Self-motivated to learn, • Punctual, • A good planner and organiser, • Great at communication, • Able to problem solve and has sound judgement We are excited to hire our new team member :) Thanks Regards Uncommon Triptych Bankside

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  • SUPERIOR/ DUTY MANAGER
    SUPERIOR/ DUTY MANAGER
    27 days ago
    £16–£19 hourly
    Full-time
    London

    Job Title: Duty Manager Location: The Seashell of London (Takeaway, Dining & Bar) Reporting to: General Manager / Owner Pay: £17 per hour | OTE: £33,000 - £40,000 per annum (depending on experience & hours) Job Type: Full-time About Us The Seashell is one of London’s most iconic fish & chips restaurants. Unlike a standard chippy, we operate a high-volume Takeaway, a bustling Dining Room, and a fully licensed Bar. We host guests from all over the world who expect iconic London quality with 5-star service. The Role We are looking for a hands-on Duty Manager to own the floor. You will not just “supervise” – you will manage the daily chaos and elegance of all three operations (Dining, Takeaway, Bar). You will be responsible for the staff rota, food quality, health & safety, and ensuring every guest leaves happy. You will manage Front of House (waiters/runners), Takeaway staff, and Kitchen staff – bridging the gap between the fryers and the customers. Key Responsibilities 1. Operations & Daily Checks · Manage daily opening/closing procedures, including all daily paperwork and checklists. · Conduct daily food quality checks (ensuring our fish & chips meet iconic standards before they leave the pass or counter). · Oversee both dining operations (table service, bar drinks) and takeaway operations (queue management, packing accuracy, speed). 2. Team & Rota Management · Create and manage the weekly staff rota for FOH, Takeaway, and Kitchen staff to control labour costs while avoiding burnout. · Supervise, coach, and discipline waiting staff, takeaway staff, and kitchen staff. · Ensure the kitchen team is supported with clear communication on wait times and 86’d items. 3. Health & Safety · Own Health & Safety compliance (HACCP, fire safety, first aid). · Ensure all daily cleaning schedules are signed off by the kitchen and front of house. 4. Guest Experience & “The 222 Connection” · (“The 222” – our standard for high-end guest interaction): Ensure every customer receives a warm welcome, efficient service, and a personal farewell. · Handle customer complaints professionally and turn issues into repeat business. · Maintain high standards for the VIP guests and regulars who expect perfection. 5. Stock & Financial Awareness · Assist with stock takes and reduce wastage. · Ensure the bar and takeaway counters are fully stocked for service. What We Are Looking For Essential: · Previous Duty Manager or Shift Leader experience in a high-volume restaurant (fast-casual or premium casual dining). · Experience managing both FOH and kitchen staff (you are not scared to speak to the fryers). · Knowledge of UK Health & Safety and food hygiene regulations. · Ability to handle the split focus between sit-down dining and fast-paced takeaway. · Organised – you can write a rota, complete daily paperwork, and jump on the fryer or till simultaneously. Personal Attributes: · A “hands-on” leader – you will be polishing cutlery, wiping tables, and packing takeaway boxes. · Calm under pressure (Friday night rush at an iconic London spot is not for the faint-hearted). · Obsessed with food quality – you will send back anything that isn’t perfect. Benefits · Pay: £17 per hour (approx. £33k-£40k FTE). · Staff meal on shift. · 28 days holiday (including bank holidays). · Opportunity to grow with an iconic London brand. · Tips/service charge shared across the team.

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