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  • Reservation Agent
    Reservation Agent
    3 days ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

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  • Head Chef
    Head Chef
    4 days ago
    £46000–£48000 yearly
    Full-time
    London

    Caffe Concerto is seeking potential Head Chefs for the restaurants located at Central London, who will be directly responsible for all kitchen functions including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness; training employees about methods of cooking, preparation, plate presentation and cost control. Job Description : § Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portion, cooking and serving standards. § Make employment and termination decisions including interviewing, hiring, evaluating and disciplining kitchen employees. § Fill in where needed to ensure customer service standards and efficient operations. § Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. § Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s maintenance programs. § Work with restaurant managers to plan and price menu items. Establish portion sizes and prepare standards recipe cards for all new menu items. § Ensure that all products are ordered according to predetermined product specifications and received in correct unit count and condition and deliveries arc performed in accordance with the restaurant's receiving policies and procedures § Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures. § Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis. § Schedule kitchen staff as required by anticipated business activity while ensuring that all positions are staffed when and as needed and staff cost objectives are met. § Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. § Oversee the training of kitchen personnel in safe operation of all kitchen equipment and utensils. § Responsible for training kitchen personnel in cleanliness and sanitation practices. § Responsible for maintaining appropriate cleaning schedules for kitchen floors, mats, walls, hoods, and other equipment and food storage areas. § Check and maintain proper food holding and refrigeration temperature control points. § Provide safety training in first aid, lifting and carrying objects and handling hazardous materials. Qualifications: § A minimum or 5 years of experience in varied kitchen positions including food preparation, cooking, fry cook and expediter. § At least 6 months experience in a similar capacity. § Must be able to communicate clearly with managers, kitchen and floor personnel and customers. § Be able to reach, bend, stoop and frequently lift up to 50 pounds. § Be able to work in a standing position for long periods of time (up to 9 hours). JOB RESPONSIBILITIES § Each branch of Caffe Concerto has a General Manager and two Assistant Managers and a Head Chef § Head Chef generally are responsible in a way for assisting the head office with all of the administrative and human-resource functions of running the business, including recruiting new employees and monitoring employee performance and training. § The Head Chef is responsible for all food preparation activities, including running kitchen operations, planning menus, and maintaining quality standards for food service. § Head Chefs estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. They plan for routine services or deliveries, such as linen services or the heavy cleaning of floor or kitchen equipment, to occur during slow times or when the dining room is closed § Head Chef interview, hire, train, and, when necessary, fire employees with the operational manager’s permission. Retaining good employees is a major challenge. § Head Chef direct the cleaning of the kitchen areas and the washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards. § Head Chefs schedule work hours, making sure that enough workers are present to cover each shift. If employees are unable to work, managers may have to call in alternates to cover for them or fill in themselves when needed. Managers have to keep the Timetable within budget without affecting the performance of the business. § Head Chefs may recruit employees by contacting agencies numbers can be found in managers contact list, or by reviewing CVs of applicant who drop these CVs at the branch. Managers oversee the training of new employees and explain the establishment’s policies and practices. Make sure that all staff has signed the health and safety forms. § Head Chefs must be good communicators. They need to speak well, often in several languages, with a diverse clientele and staff. They must motivate employees to work as a team, to ensure that food and service meet appropriate standards. Managers also must ensure that written supply orders are clear and unambiguous. § Head Chefs also monitor the actions of their employees and patrons on a continual basis to ensure the personal safety of everyone. They make sure that health and safety standards and local liquor regulations are obeyed. § Finally, head chefs are responsible for locking up the establishment, checking that ovens, grills, and lights are off, and switching on alarm systems Package : § Salary 46,000 to 48,000 Including Service Charge § Job Type Full Time, permanent. § Free staff Food § Staff Discounts on food & drinks § Training courses § Pension Scheme § Paid Holidays

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  • Nursery Deputy Manager
    Nursery Deputy Manager
    15 days ago
    £16 hourly
    Full-time
    Wallington

    Nursery Deputy Manager (2-5 year old setting) Location: Wallington Salary: £16 Ph Contract Type: 40 hours Per week, 4 days 7:30am-6:30pm Monday, Wednesday, Thursday and Friday (Tuesdays off) This is a Room based position, covering the office when the manager is not in. As a Deputy Manager, you will support the Nursery Manager in leading the day-to-day operations of the nursery, with particular focus on children aged 2–5 years. The Deputy Manager plays a key role in maintaining high standards of care, education, health and safety, and team performance in line with the Early Years Foundation Stage (EYFS), Ofsted requirements, and nursery policies. Key responsibilities: Support the Nursery Manager in overseeing the running of the nursery and deputise in their absence. Provide leadership, mentoring, and supervision to room leaders and practitioners in the 2–5 years provision. Ensure a high-quality EYFS curriculum is delivered that supports the learning and development of all children aged 2–5. Monitor planning, observations, and assessments to ensure they are consistent, accurate, and used to support individual development. Qualification and experience: Minimum level 3 qualification in Early Years or higher Paediatric First Aid, Food Safety, Allergens, H&S, Prevent, Safeguarding DSL Good knowledge of EYFS requirements Good knowledge of OFSTED requirements Good Knowledge of Health & Safety at Work Extensive Knowledge of Safeguarding Job Type: We are open 52 weeks of the year. This position is for all year round, 4 days (Tuesdays off), 7:30am-6:30pm. You will be a room based Deputy. Pay: £16 per hour Rachel, our Recruitment Lead, is here to help you through the process. Apply today! Job Type: Full-time Benefits: Company events Company pension Cycle to work scheme Discounted or free food Free parking Health & wellbeing programme Referral programme

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  • Care / Support Worker
    Care / Support Worker
    27 days ago
    £13.8–£15 hourly
    Full-time
    Bromley

    Bright Sky Care are looking for motivated Carers and Support Workers to work for our domiciliary care clients. You will assist our service users with a variety of duties, and in doing so you will observe and respect their dignity, privacy and independence, as far as is practical. This is what you get with us: Bright Sky Care is a premium domiciliary care provider, we focus on delivering the highest quality care to every one of our customers ensuring that our ethos of Empathy, Excellence and a passionate people first approach underpins our service. This means we take pride in our staff being the best in class to be able to deliver uncompromising quality service. In order to maintain best in class staff, we strive to ensure you are happy in your work environment across the factors that truly matter. We are proud to say we will commit to providing a competitive financial package, real Career Growth is also a priority, as ‘we grow you grow’, we are happy to assist in your career goals (whether you want to become a nurse, registered manager, operations manager etc). About us: Bright Sky Care is a customer focused agency with a focus across the following locations: Bromley, Beckenham, Chislehurst, West Wickham, Orpington, Greater London, and across Kent , the team have 50+ years experience in business and customer focused industries and are keen to revolutionise the care sector with a premium, high quality, people-first centred approach. We are aware that people seeking care services generally don’t want to go into a care home, however trying to reach the level of quality of care they want at home can be a challenge. This is the problem Bright Sky Care is here to solve!! We aim to provide a people-first centred approach delivering premium care to people in the comfort of their own home. About you: This role would be perfect for anyone who is ambitious and wants to be part of growing, developing and working with the best team within the industry. If you are a genuine caring individual who embodies our ethos of Passion, Empathy and Excellence then we think you will be a perfect fit to join our family. We will only consider candidates with a minimum Level 2 NVQ and Care Certificate. Experience in any of these previous roles would be advantageous: Care Assistant, Support Worker, Healthcare Assistant, Domiciliary Care, Community Care or HCA roles. Candidates with full UK driving licenses with access to their own vehicle preferred as the regions we cover may not have the best transport links. We are not able to provide sponsorship at this time. Responsibilities: Your role with us will largely depend on the customer you are working with as we support a wide range of individuals, but some of Your main duties and responsibilities will include: ● Providing personal and practical care services for people with a wide range of illnesses and disabilities ● Assisting service users with getting up in the morning, dressing, undressing, washing, bathing and the toilet where necessary ● Administering medication ● Helping service users with mobility problems and other physical disabilities, including incontinence and help in use- and care of aids and personal equipment. ● Care for service users who need end of life care ● Help in the promotion of mental and physical activity of service users through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation ● Promoting customer health and wellbeing, enabling them to live their life to the full ● Helping to prepare meals as well as assisting with social activities. ● To read and write in log-book records and take part in staff and service users’ meetings and in training activities as directed; · updating and completing paperwork and case logs/diaries Benefits: ● Free training ● Further training up to NVQ level 3 and beyond ● Day off on your birthday ● Free MOT Testing ● Career Progression opportunities ● Flexible Shift patterns ● Immediate Start ● Annual DBS screening Ability to commute/to: ● Bromley, Biggin Hill, Croydon, Sevenoaks, Gravesend Kent: reliably commute or plan to relocate before starting work (preferred) ● Greater London Boroughs Remuneration: ● £12.40 - £15.50 an hour Job type: ● Full-time ● Part-time Shift and schedule: ● 12 hour shift ● 8 hour shift ● Weekends availability ● Night Shift ● Overtime ● Flexible Job Type: Full-time Benefits: Bereavement leave Company events Company pension Employee mentoring programme Referral programme Application question(s): Do you have a minimum NVQ Level 2 or equivelant? Do you require sponsorship to work in the united kingdom? Do you have your own car? Education: GCSE or equivalent (required) Experience: Home care: 2 years (required) Language: English (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person

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  • Support Worker
    Support Worker
    1 month ago
    £12.21 hourly
    Full-time
    Uxbridge

    Job Purpose To provide high-quality learning, personal and wellbeing support to adults with learning disabilities and additional needs. The post holder will support service users to access education, community activities and life-skills programmes, promoting independence, dignity, inclusion, and positive outcomes in line with the Centre’s ethos, vision, and values. Ethos, Vision, and Values The post holder will: • Demonstrate and promote the Centre’s ethos, vision, and values, • Maintain a strong belief that students can and do achieve, • Respect service users as individual adults with rights, dignity, and autonomy, • Promote equality, diversity, and inclusive practice, • Act as a positive role model at all times Main Duties and Responsibilities Teaching and Learning Support • Engage with service users during lessons and break times, promoting independence and communication, • Follow guidance from the Class Lecturer and Senior Teaching Aide to reinforce learning and support individual targets and destinations, • Prepare learning environments for internal and external activities, ensuring resources are available and cleared appropriately, • Create learning resources under guidance using Microsoft Office 365 and specialist software following training, • Encourage progression towards employment, community participation and independent living, • Promote self-reliance, self-regulation, and increased self-esteem, • Support a wide range of curriculum activities, including community-based learning, swimming, sports, and trampolining., • Promote the use of ICT in learning, including tablets (iPads) and internal systems, • Following training, support the consistent use of hi-tech communication aids and assistive technology, • Record service users progress using written observations, photographs, and videos, contributing to ongoing and end-of-term evaluations, • Support basic skills programmes for individuals and small groups, including in community settings, • Provide physical support where required, including mobility, wheelchair use, personal and intimate care and responding to emergencies Positive Behaviour Support • Support service users with a range of needs, including behaviours of concern, • Understand, implement, and contribute to Personal Support Plans (PSPs), • Collect, record, and share relevant data as requested, • Support participation in meaningful activities by:, • Ensuring at least one activity is always available, • Encouraging participation in essential but less preferred tasks using motivation and rewards, • Introducing new activities to broaden choice, • Supporting skill development for increased independence, • Maintaining a balanced and varied programme of activities Safe, Consistent and Predictable Environments • Use strategies such as visual timetables and social stories, • Support structured routines and informed choices, • Identify and reduce environmental factors that may contribute to challenging behaviour, • Support service users to cope with unfamiliar or challenging environments Nursing, Medical and Personal Care • Support service users’ health and wellbeing by following individual care and medical plans, • Undertake basic first aid and administer PRN medication (e.g., EpiPen) following training, • Provide personal and intimate care with dignity, respect, and sensitivity Therapy and Physical Support • Support manual handling needs in line with individual guidelines, including walking support, wheelchair use and hoists, • Implement individual programmes under guidance from the Integrated Services Team, including:, • Communication guidelines, • Eating and drinking plans (following training and sign-off), • Physiotherapy programmes, • Contribute to multi-disciplinary discussions regarding service users progress and provision Safeguarding, Compliance and Professional Responsibilities • Safeguard and promote the welfare of all service users and report concerns in line with safeguarding procedures, • Follow key documentation including Risk Assessments, Care Plans, PSPs, and Behaviour Support Plans, • Adhere to Health and Safety policies at all times, • Participate in training and professional development, • Promote and follow all Centre policies, including Safeguarding, Equality & Diversity and Health & Safety, • Work flexibly, • Undertake other duties of a similar nature as required by the principal

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  • Care Assistant / Carer
    Care Assistant / Carer
    2 months ago
    £1200–£1600 monthly
    Part-time
    Bow, London

    Here at SION GROUP MANAGEMENT LTD we are currently looking for Carers in and around London. Our daily rate is £115-£125 depending on experience. The position will be live-in care, which requires you to stay overnight, with full time and part time positions both available. We are seeking a compassionate and dedicated Caregiver to provide exceptional support and assistance to individuals in need of care. Due to most of our clients being elderly or having mobility issues, carers will need to understand the importance of manual handling and also have experience using the medical equipment provided for health and safety measures. The ideal candidate will possess a strong sense of empathy and a commitment to enhancing the quality of life for the clients that we serve. As a Caregiver, you will play a vital role in ensuring the comfort and wellbeing of clients, particularly in settings such as private residences. Responsibilities Assist clients with daily living activities, including personal hygiene, grooming, and dressing. Prepare nutritious meals tailored to individual dietary needs and preferences. Provide companionship and engage clients in meaningful activities to promote mental stimulation. Administer medication as prescribed and monitor clients for any changes in health status. Offer support for individuals with dementia or other cognitive impairments through behaviour management techniques. Maintain a clean and safe environment for clients by performing light housekeeping duties. Document care provided and report any concerns to family members or healthcare providers. Experience Previous experience in caregiving, particularly in assisted living or nursing home settings, is highly desirable. Skills in meal preparation and first aid are advantageous. Familiarity with medication administration protocols is beneficial. A background in behaviour management techniques is preferred for candidates working with individuals requiring specialised support. A caring nature coupled with strong communication skills is essential for building rapport with clients and their families. Join our team of dedicated professionals who are committed to making a difference in the lives of those we care for. Your role as a Caregiver will not only provide essential support but also enrich your own life through meaningful connections. If you think this position is suitable for you, please get in touch and we look forward to working with you.

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