Client Care Assistant
16 days ago
Rickmansworth
As a Client Care Assistant (CCA) at this busy practice, you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. • Health Cash Plan from day one, • 24/7 counselling and wellbeing support, • Life Assurance 3 x salary, • 5 weeks’ annual leave plus Bank Holidays, rising with length of service, • Extra ‘Day for You’, a paid day off just for you, • Cycle to Work, • Season Ticket loans We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable. Typically, in this role, you’ll: • Carry out reception duties, greeting clients on arrival, and updating records, • Triage the impact of emergency appointments, contacting clients and rearranging as needed, • Manage the practice diary to ensure appointment availability is optimised to team skillset, • Answer client phone calls and manage messages, • Ensure appointment slots are available for clients to book online, • Process any repeat prescription order requests, • Work collaboratively within a supportive team #J-18808-Ljbffr