Trabajos hotels and leisure en Reino Unido

About the job Company Description We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Southwark The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city. Seabird: Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences. Job Description What you’ll do… Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups Qualifications What we’re looking for… Hotel or leisure related experience in a similar role If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Guest Relations The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Bartender - Radio Rooftop Bar Join the team at Radio, a stylish rooftop bar on the top of the ME London Hotel, offering panoramic London views and amazing service. We're seeking a passionate and skilled Bartender to craft cocktails in our vibrant and luxurious setting. Responsibilities: Provide exceptional and engaging customer service. Prepare and serve classic and modern cocktails with expertise. Maintain bar cleanliness and adhere to health regulations. Collaborate with colleagues to ensure efficient service and a positive guest experience. Requirements: Proven bartending experience in a high-end / high volume venue. Comprehensive knowledge of mixology, cocktail recipes, and premium spirits. Excellent communication, customer service, and interpersonal skills. Professional presentation and a charismatic demeanor. Ability to work efficiently under pressure with strong attention to detail. A genuine passion for hospitality. Benefits: Opportunity to work in a prestigious venue. Career development within a high-end hospitality environment. Competitive rate of pay. Staff rewards and incentives.

Job description About us Sunborn London is one of the most prestigious and unique hotels in London. We are a Yacht Hotel, providing around 10,000m² of beautifully designed floorspace and incorporating elegant guest accommodation, restaurants, leisure areas, conference, and events facilities offering an expansive view of Canary Wharf. The Yacht is in Royal Victoria Dock just opposite Excel London Core Objectives Carry out skilled DIY & general maintenance work involved in all aspects of onsite building maintenance, both internal and external. The role includes general building DIY and maintenance including basic carpentry, plumbing, replacement of tiling, flooring, and painting and decorating. This will also include regular checks and assessments of both private and public areas, liaising with Line Manager and other team members, performing jobs as and when they are required. Main Tasks/Duties and Responsibilities Day to day responsibilities Installation inspections, diagnosing faults, testing, replacement, repair and maintenance of building fixtures and fittings. General plumbing including washers, taps, unblocking toilets, unblocking stacks, installing new sinks, urinals and toilets, pipework (copper or PVC) General carpentry such as hanging doors, new locks, architraves, window frames, boxing in, assembling furniture, easing, and adjusting windows, replacing handles and similar hardware. General tiling – floors and walls Flooring work, such as carpet tiles General painting & decorating Day to day care and maintenance of the garden buildings Regularly inspecting garden structures and undertaking minor repairs or advising Line Manager of any need to replace/rebuild. General garden carpentry such as assembling and maintaining furniture, replacing handles and similar hardware. Identify hazards, defects and the need for adjustment or repair; to ensure compliance with agreed codes, law, working practices, health and safety. Liaising with Line Manager and other team members and performing jobs as and when they are required. Carry out planned tasks in accordance with contract requirements. Carry out tasks within specified time limits. Ensure compliance to applicable codes, legislation and procedures including health and safety. Maintain accurate records/documentation associated with your work. Report to Line Manager Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager Meet your targets and contribute to those of the team as a whole. Contribute towards the efficient running of the team. Adhere to all organisation policies and procedures. From time to time, you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally. Hours/Days Your usual hours will be from 9:00 to 17:00, Tuesdays to Thursdays and from 08:30 to 19:00 on Fridays and Saturdays. However, you will be expected to work as and when necessary to meet the needs of the team and your targets. Secondary Tasks/Duties The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop, and expand the business of our organisation and its interests generally. You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation, and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the Organisation’s rules, procedures, and policies. Equipment You are responsible for the equipment provided to you for use in your job role. This means you must ensure that equipment is used in accordance with any training provided, the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment you use is maintained and can be used/operated at all times. Essential Abilities/ Competencies of this job role Experience in this type of job role minimum 3 years Requisite knowledge of the tools, equipment, and materials common to the environment To demonstrate knowledge of codes, standards, and regulations applicable to this role Skills in general DIY and maintenance and general gardening including assessment, installation, repair, and maintenance. To be friendly and approachable with “CAN DO” attitude. To understand and deliver good customer service. Good attention to detail Demonstrable time management and project management skills You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations and with any law which applies to your job role. Special Working Conditions You may be expected to work in accordance with the organisation’s overtime policies. The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires. Salary level £29,000.00 per calendar year. Benefits Meals on duty Employee discounts Company pension scheme Employee of the month award Internal transfer and promotion opportunities Support in the development of your career Preferential room rates for yourself and family Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Job Type: Full-time

Radio Rooftop are looking for an experienced Host/Hostess to join our Reservations and Reception team in the 5* venue above the ME Hotel. KEY ACCOUNTABILITIES & RESPONSIBILITIES To greet customer and identify their reservations. To co-ordinate bookings and ensure proper table rotation. Maximise table efficiencies through table allocation and turning tables · Provide consistently excellent customer service, anticipating guest needs and exceeding expectations. · Collaborate with and support other staff members to ensure efficient venue operations. · Guide guests to their assigned tables. · Contribute to a positive and welcoming atmosphere for all guests. · Address customer concerns and resolve complaints in a professional and timely manner. · Perform opening and closing duties, including table setup, cleaning, and inventory management. Open Table (or other reservations system) experience is an advantage

Join our team as Night Receptionist! Are you a night owl? If so, we have the perfect opportunity for you! We're on the lookout for a Night Receptionist who can bring laughter and charm to the wee hours of the night. About us: Sunborn London Yacht Hotel is a unique venue providing around 140 guest accommodation, beautifully designed restaurants, leisure areas, conference, and events facilities offering an expansive view of Canary Wharf. Position overview: We are looking for reliable and customer-oriented Night Receptionist to join our team. As a Night Receptionist, you will be the first point of contact for guests arriving during the night shift. Your primary responsibilities will include greeting guests, checking them in/out, answering inquiries, and ensuring a smooth and pleasant experience for all visitors. Please find below few of our employees’ benefit: Meals on duty Employee discounts Dry cleaning Services Company pension scheme Upsell commission allocation. Employee of the month award Internal transfer and promotion opportunities Support in the development of your career Preferential room rates for yourself and family We are a London Living Wage Certified Employer Duties and responsibilities: Salary £29,500.00 per annum + upselling commissions and service charge. Full time 40 hours per week, permanent Reporting to: Night Manager. · To assist in the overall security and running of the hotel between the hours of 22.45 pm to 7.15 am 5 days per week. · Provide a friendly and caring welcome to all guests according to our service standards in order to ensure guest satisfaction. · To help in the safe evacuation of guests in the event of a fire and other health and safety critical events. · To assist with all duty manager tasks during the night hours. · To help set up for the following day’s events and service. · Achieve positive outcomes from Guest queries in a timely and efficient manner. · Ensure an efficient reception experience for Guests, including check in/out. · Ensure that the Night Manager is kept fully aware of any relevant feedback from guests and/ or other departments. This list is not exhaustive, and the successful position holder may be required to carry out any task which the Company might reasonably require you to do. Required skills and qualifications · Previous experience in a customer service or hospitality role preferred. · Excellent communication and interpersonal skills · Strong problem-solving abilities · Proficiency in basic computer applications · Flexibility to work night shifts, including weekends and holidays. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We are looking forward welcoming you in our Team!

Floor Manager Radio Rooftop Reports To: General Manager Summary: As a Floor Manager at Radio Rooftop, you will play a vital role in overseeing the successful operation of our Premium Rooftop Bar and Restaurant. You will be responsible for leading and motivating a talented team, ensuring exceptional guest experiences, and upholding the highest brand standards. Responsibilities: Team Management · Recruit, train, and develop a high-performing team. · Foster a positive and supportive work environment. · Conduct regular performance reviews and provide constructive feedback. · Manage team schedules and ensure adequate staffing levels. Guest Experience · Oversee the guest experience from arrival to departure. · Ensure prompt, courteous, and efficient service. · Anticipate guest needs and exceed expectations. · Handle guest inquiries and resolve complaints with professionalism. Operational Excellence · Manage daily operations, ensuring smooth workflow and efficiency. · Maintain impeccable standards of cleanliness and hygiene. · Ensure compliance with all statutory and company regulations, including health and safety protocols. · Monitor and control costs, including labour and cost of sales. · Collaborate with other departments to ensure seamless service delivery. Brand Standards · Uphold the highest brand standards in all aspects of service and presentation. · Ensure consistent adherence to brand guidelines and protocols. · Maintain a thorough knowledge of menus, promotions, and special events. Communication · Communicate effectively with the team, management, and guests. · Participate in daily briefings and meetings to stay informed about hotel and restaurant operations. · Provide regular updates to the General Manager on operational needs, product improvements, and guest feedback. Safety and Security · Be knowledgeable of the hotel's evacuation plan and emergency procedures. · Ensure compliance with occupational health and safety regulations. · Participate in ongoing risk assessments and implement necessary safety measures. · Assume responsibilities assigned in the Food Safety Management System (FSMS). Essential Skills and Experience · A passion for the hospitality industry and a commitment to delivering exceptional guest experiences. · Proven leadership skills with the ability to motivate and inspire a team. · Excellent communication and interpersonal skills. · Strong organizational and problem-solving abilities. · Solid food and beverage knowledge. · At least 2 years of experience in a similar premium, fast-paced Bar / Restaurant environment. · Knowledge of health and safety regulations and best practices. Additional Responsibilities This job description is not exhaustive and may be subject to change and updates as required by the business. Floor Managers may be assigned additional duties and responsibilities as needed to support the overall success of Radio Rooftop.

To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. Key responsabilities · Assist in creating a warm and welcoming environment for our guests · Ensure that guests are seated and assisted promptly · Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times · Familiarise yourself with the duties and as much information about the food and beverage offering available in order to answer any questions guests may have · Take food and beverage orders and ensure that orders are communicated promptly and accurately · Ensure an efficient and safe delivery of all food and beverage orders in line with guest and hotel’s expectations ensuring an exceptional level of service is maintained at all times · Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner Key requirements for the role · Experience of working in a similar role (preferably in a high end busy environment within the hotel, leisure or hospitality industry would be a distinct advantage) · Basic Food Hygiene Certificate (desirable) · High standard of personal presentation · Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels · Ability to take initiative and resolve queries in a practical and positive manner · Passion for delivering exceptional guest service · Courteous and pleasant attitude towards guests and colleagues · Ability to work as part of a team · Good attention to detail · Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision · Positive and flexible approach to work (weekend and evening work will be required) · Confident and outgoing personality