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Are you passionate about supporting vulnerable people and making a difference in your community? Join us in our mission to prevent homelessness and transform lives! The Rainbow Centre is seeking a diligent and empathetic Supported Housing Manager, to manage the operations of their new 16-bed supported housing project in Folkestone. Your responsibilities, encompassing property maintenance, administration, client relations, and staff and rotas, are focused on ensuring a secure and supportive environment for our clients. Reporting to the CEO and based primarily at the Supported Housing site, your role will involve working closely with the Homeless Support Service (HSS) Manager, so building strong relationships with the HSS team and the wider organisation is essential. This is a flexible role offered on a 37.5 hours-per-week rota and may include evening, weekend and bank holiday hours. The Rainbow Centre is committed to equality, diversity, and inclusion, and welcomes applications from all sections of the community. Purpose As the Supported Housing Manager, you will oversee the daily operations of Hamlet House, a 16-bed Emergency and Supported Housing Service. Your responsibilities include property maintenance, administration, and client relations, ensuring a secure and supportive environment for clients. Your work is central to our mission to fight homelessness and ensure client safety. Building a good relationship with the Homeless Support Service (HSS) Manager and team is essential. Principal Responsibilities • Oversee daily management of Hamlet House compliance (safety checks, etc.). • Coordinate repairs, maintenance, and manage contractors. • Finalise and implement policies and procedures for running Hamlet House, including a system for checking client entry and exit, and daily monitoring to ensure they are safe and well. • Work with the HSS team on client screening, licencing, and paperwork. • Manage admissions, departures, licence renewals, and vacancies. • Work with legal staff to resolve licence violations and evictions. • Manage eviction processes when needed. • Collect rents, deposits, and process transactions. • Provide postal management for clients at Hamlet House. • Handle complaints, enforce rules, and address community concerns. • Inspect property, supervise cleaning, linen, and laundry. Develop and manage building and capital improvement budgets. • Organise and attend property meetings and training. • Keep records and present them to Rainbow Centre meetings as needed. • Ensure all client data in Inform is up to date. Accurate records must support DWP housing payments and comply with partner requirements. • Recruiting and supporting concierge and cleaning staff, and also organising their rotas. The Housing Officer position is integral to supporting the Rainbow Centre's objectives and values. The line manager may assign additional responsibilities as necessary to further the organisation’s mission. Knowledge and Experience • Proven work experience as a Housing Officer or similar role • Knowledge of Supported Housing laws and regulations • Proficiency in property management • Awareness of the challenges in the homelessness sector, population needs, and support options for individuals facing long-term homelessness is desirable. • Project management experience is essential. Ability to set and meet clear targets, track outcomes, and collaborate with others to achieve results. • Experience in developing and maintaining effective administration, evaluation and monitoring systems and preparing reports. Skills and Abilities • Ability to interact and liaise with a variety of stakeholders, including clients, maintenance staff, HSS team and the public. • Good administration and communication skills, including competence in Microsoft Office applications, and Inform, our CRM database. • Ability to manage and supervise staff • Excellent organisational and multitasking abilities • Good educational background with excellent literacy and communication skills. (Essential) • Basic maintenance (Handyperson) skills are desirable. • Self-motivated, able to use initiative and work on a self-directed basis, yet also proactive, flexible, and a team player. • Empathy and the ability to support vulnerable people from disadvantaged, marginalised, or socially excluded backgrounds. • An understanding and empathy with the Christian ethos of honesty, trust and respect

Are you an inspirational individual with a genuine desire to help people transform their lives and a commitment to doing so? Join us as our Supported Housing Officer in our mission to fight homelessness and transform lives! This is a new project seeking to support homeless clients in restoring stability and hope, enabling them to address their challenges and access housing, essential services, and employment. Reporting to the Homeless Support Service Manager, the Supported Housing Officer will be responsible for assessing client needs and, developing and delivering effective support plans to help clients achieve their housing goals. You will provide clients within the supported housing with a structured timetable of activities, projects, and events, and offer a holistic approach to help clients engage in activities, education, employment, and volunteering that will enhance their opportunities to move forward in their lives. Hours: This is a flexible role on a 37.5 hours-per-week rota, including evening, weekend, and bank holiday hours in Folkestone. Purpose The Supported Housing Officer’s role is to support clients in restoring stability and hope, enabling them to address their challenges and access housing and necessary services. Above all, we are looking for an inspirational individual with a genuine desire to help people transform their lives and a commitment to doing so. As a Supported Housing Officer, you will be responsible for assessing client needs and developing and delivering effective support plans to help them achieve their housing goals. You will provide clients at Hamlet House with a structured timetable of activities, projects, and events, and offer a holistic approach to help clients engage in recreational activities, education, training, employment, and volunteering that will enhance their opportunities to move forward in their lives, whilst promotion their physical and mental wellbeing and introducing life skills. Principal Responsibilities • Working alongside the Homeless Support Service (HSS) Manager and team to help screen and select clients suitable for the Hamlet House. • Serve as the primary point of contact and primary support for up to 8 clients at Hamlet House. Provide additional support to other clients as needed, ensuring all clients receive guidance and assistance appropriate to their individual situations. Assess clients’ needs and produce support plans, and work with them to achieve their goals • Advise clients of their rights and work with those with complex needs to identify their personal aims and ambitions, and help them achieve these. • To work with clients to identify and thereafter support their appropriate move-on option. Gather current information on available housing options and communicate these opportunities clearly to clients. Advise them on their housing rights and eligibility, supporting them to make informed decisions. • Make referrals to specialist organisations and services. • Design and deliver in-house practical training sessions for clients. Cover key areas such as basic skills, job application processes, opportunities for involvement, and volunteering. Evaluate learning outcomes and adapt sessions to meet clients’ needs. • To actively promote healthy living to all service users and to ensure accessibility of all health promotion services and local health facilities. • Remain accessible to respond promptly to client enquiries, resolve concerns, and offer extra support as individual circumstances require. Monitor clients' ongoing needs and serve as the first point of contact for emerging issues. • Assist the Supported Housing Manager with all aspects of client arrivals and departures, including facilitating move-ins and move-outs, handling licence renewals, and managing room vacancies. Support the enforcement of house rules and the collection of service charges to maintain compliance and smooth operations. • Attend to reception and respond to the intercom in the concierge's absence. • Maintain the HSS database by monitoring and logging clients' records and activities. Knowledge and experience • An understanding of working in homeless support services, with a demonstrable knowledge of Housing and other related legislation or willing to be trained (Desirable) • Experience of delivering high-quality, structured and time-limited interventions that prevented or relieved homelessness. (Desirable) • Experience in completing assessments and producing planned co-produced support plans focused on setting and achieving goals. (Essential) • Experience of assessment and interview processes (Essential) • Ability to work in close partnership with external agencies and effectively liaise with a range of service providers or agencies, to establish or improve services for clients. (Essential) • Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need. (Essential) • Knowledge and understanding of the roles of external agencies (Social Services, Prison Service, Probation, Education providers, Police, other voluntary and statutory organisations). (Desirable) • Work within the Rainbow Centre's policies and practices, particularly those related to adult safeguarding, data protection legislation, and good practice

Supported Housing Manager Location: Folkestone, Kent Salary: £30,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week on a rota basis, including evenings, weekends, and Bank Holidays About the Role An exciting opportunity has arisen for an experienced and compassionate Supported Housing Manager to lead the day-to-day operations of a 16-bed emergency and supported housing service in Folkestone. This is a rewarding role for a motivated individual who is passionate about supporting vulnerable people and helping to tackle homelessness. You will be responsible for ensuring the service is safe, compliant, well-maintained, and provides a supportive environment where residents can achieve positive outcomes. Working closely with homelessness support colleagues and external partners, you will oversee housing management, property maintenance, compliance, staff supervision, and resident welfare. Key Responsibilities Manage the daily operation of a supported housing service, ensuring compliance with all relevant regulations and safety requirements. Coordinate repairs, maintenance programmes, and contractor relationships. Develop, implement, and maintain housing policies, procedures, and operational systems. Oversee resident admissions, departures, licence agreements, renewals, and void management. Work collaboratively with support teams to assess referrals and manage resident placements. Address breaches of occupancy agreements and manage eviction processes where necessary. Collect rent, deposits, and process housing-related financial transactions. Handle resident correspondence and postal management. Respond to complaints, enforce house rules, and maintain positive community relations. Conduct property inspections and oversee cleaning, laundry, and housekeeping standards. Manage building maintenance and capital improvement budgets. Maintain accurate records, prepare reports, and ensure housing management systems are up to date. Support the recruitment, supervision, and rota management of concierge and cleaning staff. Attend meetings, training sessions, and partnership forums as required. About You To be successful in this role, you will have: Essential Experience and Knowledge • Previous experience in a Housing Officer, Supported Housing Manager, or similar housing management role., • Knowledge of supported housing legislation, regulations, and best practice., • Experience in property and facilities management., • Proven project management experience, including setting targets and monitoring outcomes., • Experience developing and maintaining effective administration, monitoring, and reporting systems., • Strong IT skills, including Microsoft Office applications and housing or CRM databases., • Experience supervising or managing staff. Skills and Personal Qualities • Excellent organisational and multitasking abilities., • Strong written and verbal communication skills., • Ability to build positive relationships with residents, colleagues, contractors, and external agencies., • Self-motivated with the ability to work independently and use initiative., • Flexible, proactive, and collaborative approach to work., • Empathy and understanding of the challenges faced by vulnerable, disadvantaged, and socially excluded individuals., • Commitment to delivering high-quality housing services and positive resident outcomes. Desirable • Understanding of homelessness services and the challenges associated with long-term homelessness., • Basic maintenance or handyperson skills., • Experience using housing management or case management systems. Additional Information The successful candidate will be required to undertake an enhanced DBS check with satisfactory results. This role offers the opportunity to make a genuine difference to the lives of people experiencing homelessness while helping to shape and develop a high-quality supported housing service