Trabajos ics en Reino Unido

📍 Location: Field-based / Home, with regular travel across assigned UK territory 💼 Salary: Competitive (based on experience) + performance-related bonus 🕒 Hours: Full-time 🔍 About the Role Marlux Medical is continuing its ambitious growth journey across the UK and global healthcare markets, with a strong focus on expanding its presence within NHS and private healthcare systems. We are seeking a high-performing Territory Manager to take full commercial ownership of a defined UK region. This is a senior field-based role responsible for driving revenue growth, protecting strategic accounts, and developing a strong pipeline of new business opportunities across NHS Trusts, Integrated Care Systems (ICS), and private healthcare providers. You will operate with a high degree of autonomy, working closely with the General Manager to deliver territory strategy, commercial forecasting, and long-term account growth. This role requires a confident, commercially astute healthcare sales professional with strong NHS credibility and the ability to manage complex, multi-stakeholder procurement cycles. 🛠️ Key Responsibilities Territory Strategy & Planning • Own full commercial performance for your assigned territory, delivering against annual revenue targets, • Develop and execute a structured territory plan aligned to business priorities and growth objectives, • Segment accounts using CRM data, pipeline insight, and market intelligence to prioritise activity effectively, • Maintain deep understanding of NHS structures, ICS frameworks, procurement cycles, and key stakeholders, • Identify and track upcoming tenders, framework renewals, and strategic opportunities Key Account Management • Take senior commercial ownership of key NHS and healthcare accounts within your territory, • Develop structured account plans with clear revenue goals, engagement strategies, and growth opportunities, • Lead Quarterly Business Reviews (QBRs) with senior stakeholders, demonstrating value, ROI, and performance impact, • Manage contract renewals, pricing discussions, and framework re-tenders in collaboration with leadership, • Strengthen long-term relationships with procurement, infection control, estates, and facilities teams New Business Development • Build and maintain a strong pipeline of new opportunities across NHS Trusts, ICS structures, and private healthcare providers, • Manage full sales cycles from prospecting through to negotiation, contract award, and mobilisation, • Leverage established networks within healthcare procurement, infection control, and facilities management, • Represent the business at exhibitions, procurement forums, and industry events as a credible brand ambassador, • Drive multi-site and framework-level opportunities wherever possible Reporting, Data & Commercial Insight • Maintain accurate CRM records for forecasting, pipeline visibility, and activity tracking, • Contribute to monthly and quarterly commercial reporting and performance reviews, • Analyse territory data to identify trends, risks, and growth opportunities, • Provide market intelligence and competitor insights to inform pricing, product, and marketing strategy, • Support leadership reporting, including dashboards and performance presentations where required ✅ Qualifications & Experience We are looking for someone who can demonstrate: • Minimum 5 years’ field-based sales experience, including at least 3 years in healthcare, medical devices, or NHS supply environments, • Proven track record of consistently achieving and exceeding revenue targets, • Strong established network within NHS procurement, infection control, estates, or facilities management, • Experience managing complex NHS or public sector procurement processes end-to-end, • Confidence delivering structured account reviews and QBRs with senior stakeholders, • Strong commercial acumen with the ability to interpret data and shape territory strategy, • Proficiency in CRM systems for forecasting, pipeline management, and reporting, • Excellent communication, negotiation, and stakeholder management skills, • Full UK driving licence with willingness to travel extensively Desirable: • Experience working with NHS framework agreements or ICS procurement routes, • Familiarity with Freshworks CRM, • Experience contributing to board-level or leadership reporting, • Understanding of NHS sustainability and net zero initiatives, • Experience managing renewals and re-tenders in competitive healthcare markets 🌍 What We Offer • Opportunity to take full ownership of a high-value UK territory within a growing healthcare business, • Autonomy to shape strategy and directly influence commercial performance, • Strong leadership support and collaborative commercial team environment, • Exposure to senior NHS stakeholders and national healthcare networks, • Ongoing development within a fast-scaling, innovation-led organisation, • A meaningful role contributing to improved infection prevention and patient outcomes 📩 How to Apply If you are a commercially driven healthcare sales professional who thrives on building strategic relationships, managing complex NHS opportunities, and delivering measurable territory growth, we would love to hear from you. Please send your CV and a short covering note outlining your relevant experience to:

North London | Field-Based | Full time| 12-month fixed term contract About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organisations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market. Our product portfolio spans in menopause, pregnancy and sexual health. With a healthy pipeline, we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting time to join Exeltis UK and help achieve their ambition to become a leader in women’s health medicine. You will play a pivotal role in contributing to the strategy and culture that will lead to shared success. General Responsibility Reporting into the Regional Business Manager (RBM South), the objective of the Women’s Health Key Account Manager (KAM) role is to establish Exeltis UK as a true partner in Women’s Health. This is a full-time field-based role for North London – must live in the territory. Key Responsibilities Strategic Account Management • Establish Exeltis as a trusted partner in women’s health across the assigned territory, • Drive growth of the contraception, menopause and pregnancy portfolio, delivering performance in line with targets., • Develop and execute ICS-level strategic business plans informed by data and insights. Customer & Stakeholder Engagement • Build strong relationships across primary care, secondary care and ICS stakeholders, • Deliver market access outcomes, including securing formulary and guideline inclusion., • Maintain strong understanding of the evolving NHS landscape and women’s health environment., • Provide a high-quality insights to shape strategy and input cross-functionally across departments., • Identify and progress commercial and partnership opportunities. Commercial & Operational Delivery • Manage budgets and resources effectively to maximise ROI., • Maintain high levels of product and therapeutic knowledge, • Complete administrative tasks, reporting, and CRM updates within timelines., • Use data to identify opportunities, challenges, and growth Compliance & Conduct • Operate in full compliance with the ABPI Code, UK regulations and internal processes Who you could engage with: • Market access - formulary pharmacist, commissioners, etc, • GPs with an interest in women’s health, • Consultants working out of CASH (Contraception and Sexual Health) clinics and secondary care., • Other HCPs associated with both, including senior nursing staff. Specialist Pharmacists. Community Pharmacists. Community midwives. Obstetricians. Private clinics. Skills and experience • Key Account Management experience, preferably experience working within sexual health, reproductive health or women’s health., • Strong strategic business planning – demonstrate the ability to develop and execute a strategic business plan based on customer and market insights., • Sharp data analysis skills., • Highly proficient presentation skills both face to face and virtually., • Experience securing formularies and a strong record of sales success., • Strong understanding of how national and local NHS drivers influence local healthcare priorities, • A passion for the therapy area and a belief in the company vision., • Integrity and a curious nature., • A strong collaborator mentality, • High levels of resilience and tenacity, • Computer literacy, • Full driving license, • ABPI qualified. Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year How to Apply Please email your CV to: • Job code: EXE-E/INP-CORP-2796-v2 March 2026

📍 Location: Field-based / Home, with regular travel across assigned UK territory 💼 Salary: Competitive (based on experience) + performance-related bonus 🕒 Hours: Full-time 🔍 About the Role Marlux Medical is continuing its ambitious growth journey across the UK and global healthcare markets, with a strong focus on expanding its presence within NHS and private healthcare systems. We are seeking a high-performing Territory Manager to take full commercial ownership of a defined UK region. This is a senior field-based role responsible for driving revenue growth, protecting strategic accounts, and developing a strong pipeline of new business opportunities across NHS Trusts, Integrated Care Systems (ICS), and private healthcare providers. You will operate with a high degree of autonomy, working closely with the General Manager to deliver territory strategy, commercial forecasting, and long-term account growth. This role requires a confident, commercially astute healthcare sales professional with strong NHS credibility and the ability to manage complex, multi-stakeholder procurement cycles. 🛠️ Key Responsibilities Territory Strategy & Planning • Own full commercial performance for your assigned territory, delivering against annual revenue targets, • Develop and execute a structured territory plan aligned to business priorities and growth objectives, • Segment accounts using CRM data, pipeline insight, and market intelligence to prioritise activity effectively, • Maintain deep understanding of NHS structures, ICS frameworks, procurement cycles, and key stakeholders, • Identify and track upcoming tenders, framework renewals, and strategic opportunities Key Account Management • Take senior commercial ownership of key NHS and healthcare accounts within your territory, • Develop structured account plans with clear revenue goals, engagement strategies, and growth opportunities, • Lead Quarterly Business Reviews (QBRs) with senior stakeholders, demonstrating value, ROI, and performance impact, • Manage contract renewals, pricing discussions, and framework re-tenders in collaboration with leadership, • Strengthen long-term relationships with procurement, infection control, estates, and facilities teams New Business Development • Build and maintain a strong pipeline of new opportunities across NHS Trusts, ICS structures, and private healthcare providers, • Manage full sales cycles from prospecting through to negotiation, contract award, and mobilisation, • Leverage established networks within healthcare procurement, infection control, and facilities management, • Represent the business at exhibitions, procurement forums, and industry events as a credible brand ambassador, • Drive multi-site and framework-level opportunities wherever possible Reporting, Data & Commercial Insight • Maintain accurate CRM records for forecasting, pipeline visibility, and activity tracking, • Contribute to monthly and quarterly commercial reporting and performance reviews, • Analyse territory data to identify trends, risks, and growth opportunities, • Provide market intelligence and competitor insights to inform pricing, product, and marketing strategy, • Support leadership reporting, including dashboards and performance presentations where required ✅ Qualifications & Experience We are looking for someone who can demonstrate: • Minimum 5 years’ field-based sales experience, including at least 3 years in healthcare, medical devices, or NHS supply environments, • Proven track record of consistently achieving and exceeding revenue targets, • Strong established network within NHS procurement, infection control, estates, or facilities management, • Experience managing complex NHS or public sector procurement processes end-to-end, • Confidence delivering structured account reviews and QBRs with senior stakeholders, • Strong commercial acumen with the ability to interpret data and shape territory strategy, • Proficiency in CRM systems for forecasting, pipeline management, and reporting, • Excellent communication, negotiation, and stakeholder management skills, • Full UK driving licence with willingness to travel extensively Desirable: • Experience working with NHS framework agreements or ICS procurement routes, • Familiarity with Freshworks CRM, • Experience contributing to board-level or leadership reporting, • Understanding of NHS sustainability and net zero initiatives, • Experience managing renewals and re-tenders in competitive healthcare markets 🌍 What We Offer • Opportunity to take full ownership of a high-value UK territory within a growing healthcare business, • Autonomy to shape strategy and directly influence commercial performance, • Strong leadership support and collaborative commercial team environment, • Exposure to senior NHS stakeholders and national healthcare networks, • Ongoing development within a fast-scaling, innovation-led organisation, • A meaningful role contributing to improved infection prevention and patient outcomes 📩 How to Apply If you are a commercially driven healthcare sales professional who thrives on building strategic relationships, managing complex NHS opportunities, and delivering measurable territory growth, we would love to hear from you. Please send your CV and a short covering note outlining your relevant experience to:

Contract Technical Author | NIS / NIS2 / NIST | IT/OT Security | Utilities / Power Generation | Security Framework and Operational Procedures | UK Based (can be working remotely) | £700/day \n\nOur client is looking for 2 experienced Technical Authors for a long term project around Cyber Security and Resilience (Network and Information Systems) UK NIS2 - your experience will be in Tech Authoring around Operational Procedures or their Security Framework.\n\nYou will have a proven experience working on OT & ICS security controls, Risk‑based cyber governance, and Supply‑chain risk management.\n\nAs well as the above, they are looking for someone with excellent communication skills that can engage with stakeholders at all levels.\n\nTechnical Author\nUK NIS 2\nPower Generation / Utilities \n\nPlease do send me your CV to start a conversation around this role.\n\n£650-£700/day (inside IR35)\n\nUK Remote (with travel to sites if required)\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

UK | Hybrid | Competitive Salary\n\nAn innovative deep-tech start-up developing next-generation computing hardware for autonomous and edge systems is seeking a Senior Embedded Engineer. You’ll play a key role in shaping architecture, driving digital design from concept to tape-out, and collaborating across multidisciplinary teams.\n\nRole Requirements:\n\n * Design and simulate silicon photonics integrated circuits, including passive and active components\n\n * Use advanced EDA tools (such as Ansys)\n\n * Execute optical and electrical simulations\n\nRequired Experience:\n\n * Solid understanding of optical wave propagation, semiconductor physics, and IC design principles\n\n * Experience designingphotonics ICs\n\n * Experience with photonic device characterisation and testing is advantageous\n\n * Ability to work in a fast-paced, collaborative environment\n\nIf this sounds like you, Please apply below

Key Account Manager – Primary & Secondary Care Location: London An exciting opportunity has arisen for an experienced pharmaceutical sales professional to join an IQVIA‑led field team, promoting a new, non‑hormonal women’s health treatment across a high‑profile London territory. The role carries a strong Primary Care footprint (80%), supported by targeted Secondary Care engagement (20%). Role Overview • Full responsibility for a London territory, engaging customers across Primary and Secondary Care, • Drive growth by influencing prescribing behaviour and supporting pathway adoption, • Build strong networks with GPs, nurse practitioners, consultants, pharmacists and ICS stakeholders, • Deliver impactful, compliant brand and disease education, • Align local account plans to national objectives and monitor performance against KPIs, • Work cross‑functionally and compliantly within a launch‑focused environment Candidate Profile • Demonstrated success in a Primary Care pharma sales role; Secondary Care exposure advantageous, • Experience within women’s health, primary care, or specialist medicine beneficial, • Strong commercial acumen with a consultative selling approach, • Confident presenting clinical data and adapting messaging to varied audiences, • Resilient, agile and comfortable operating in a fast‑paced London market, • Valid UK driving licence Being part of the IQVIA family means access to a HUGE range benefits • Excellent salary and bonus, • Car allowance, • Private healthcare, • Competitive pension scheme, Life Assurance, Group Income Protection, Personal Accident Insurance and more!, • Online wellbeing support available 24 hours a day, 7 days a week, 365 days a year, • Corporate rate gym memberships, additional holiday days, access to 100s of restaurant/ store discounts., • Wellbeing and STEM Ambassador programmes, • Access to the full suite of LinkedIn Learning training programmes, • Access to learning and career path development tools Sponsorship is not available for this opportunity.

Operational Technology (OT) Cyber Security Consultant. Deliver cyber security advisory across OT / ICS environments (SCADA, PLCs, DCS, RTUs). Conduct OT risk assessments, maturity assessments, and security reviews.

A leading healthcare provider in Camden is seeking an ICS Chief Pharmacist to provide expert strategic and operational advice on pharmacy and medicines matters.

As the ICS Chief Pharmacist, you will provide expert strategic and operational advice to the ICB and wider ICS partners on pharmacy and medicines matters. This includes responsibilities such as shaping the ICS understanding of medicines optimisation, providing leadership for delegated commissioning

OIC Developer (Oracle Integration Cloud) 3 months Market Rate (Inside IR35) Job Summary: We are looking for an experienced OIC Developer to design, develop, and maintain integrations using Oracle Integration Cloud. The role involves working with cloud and on-premise applications to ensure seamless data flow and business process automation. Key Responsibilities: Design and develop integrations using Oracle Integration Cloud (OIC) Build and maintain REST/SOAP APIs and integrations Work with adapters (ERP, HCM, FTP, REST, SOAP, etc.) Perform data mapping, transformations, and orchestration Troubleshoot and resolve integration issues Collaborate with functional and technical teams Ensure best practices in integration, security, and performance Required Skills: Strong experience with Oracle Integration Cloud (OIC) Knowledge of REST/SOAP web services Experience with XML, XSLT, JSON Familiarity with Oracle SaaS (ERP/HCM) integrations Understanding of integration patterns and workflows Preferred Qualifications: Experience with Oracle SOA Suite / ICS Basic knowledge of Java or scripting Cloud certifications (Oracle Integration Cloud) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change

Governance, Risk & Compliance Officer London (hybrid) £50,000 – £55,000 VIQU have partnered with a leading organisation that is looking for a Governance, Risk & Compliance Officer to join their Information Security function. This role focuses on owning and evolving established risk, governance, and compliance processes within a regulated, safety-critical environment. You’ll work closely with senior stakeholders to maintain alignment with frameworks such as ISO 27001 and NIST CSF, ensuring controls remain effective and audit-ready. Key Responsibilities of the Governance, Risk & Compliance Officer: • Manage and maintain the organisation’s risk management framework, including risk assessments and mitigation tracking. • Monitor risk, control effectiveness, and emerging threats, providing clear reporting to senior stakeholders. • Support compliance with regulatory and industry standards, maintaining registers and audit evidence. • Coordinate audits, manage findings, and ensure timely closure of actions. • Contribute to governance policies, procedures, and continuous improvement initiatives. • Support change governance, ensuring appropriate controls and documentation are in place. • Deliver risk and security awareness across the organisation. Key Requirements of the Governance, Risk & Compliance Officer: • Experience in GRC within a regulated or critical services environment. • Strong understanding of ISO 27001, NIST CSF, and wider risk management frameworks. • Experience supporting audits, compliance, and regulatory reporting. • Ability to translate regulatory requirements into practical controls and processes. • Strong stakeholder management and communication skills. • Organised, proactive, and able to manage multiple priorities. • Experience within transport, utilities, or similar regulated sectors is highly desirable. • Exposure to OT/ICS environments is a plus. • Certifications such as ISO 27001, CISMP, or CISM are advantageous. Apply now to speak with VIQU IT, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more roles, follow us on LinkedIn @VIQU IT Recruitment Governance, Risk & Compliance Officer London (hybrid) £50,000 – £55,000

BAM UK & Ireland's Infrastructure Segment is seeking an experienced and highly motivated Alliance ProjectWise Lead to join the HS2 Track Infrastructure Project based out of our project office in London, near Euston. Working within the Digital Project Solutions enabling service within BAM this role will be matrixed to the HS2 Track Systems team to manage ProjectWise across the HS2 Alliance. You shall provide functional and process support to HS2 and Alliance partners for ProjectWise to ensure effectively mobilised, implemented, and managed according to HS2 requirements. Your team This role will be based in our London project office near Euston with minimum 4 days in the office. Making Possible As Alliance ProjectWise Lead, you'll be responsible for the following: Datasource ownership & configuration: Create and administer datasources; manage users, groups, user lists; design folder/work area structures; configure environments/attributes/interfaces; and maintain workflows/states. Security & access control: Define role-based permissions, workflow/object security, and inheritance; implement RBAC (enterprise and project roles) across multiple projects/clients; run periodic permission audits. Managed Workspaces: Implement and maintain ProjectWise Managed Workspaces (Configuration Settings Blocks, imports, dynamic frameworks), align MicroStation/verticals configurations per contract, and troubleshoot workspace resolution issues. Performance & file transfer optimization: Configure/maintain Caching Servers and storage areas; tune Delta File Transfer, compression, streaming, and client caching for distributed teams. Standards & BIM/CDE governance: Align ProjectWise usage with ISO 19650 CDE practices (states/metadata/revisions) and client/exchange information requirements across contracts. Automations & services: Configure Orchestration Framework/Automation Services for renditions (PDF/iModel), title block/attribute exchange, and scheduled jobs. Upgrades & compatibility: Plan/test upgrades (server, Explorer, integration modules) and validate app integrations (MicroStation/AutoCAD/Revit/verticals) and version support. Monitoring & troubleshooting: Use logs and admin tools to diagnose permissions, locks, indexing, rendition, and network issues; operate within best-practice guardrails. User enablement & support: Provide guidance, technical documentation, and training. What do you bring to the role? Knowledge ProjectWise core administration: Datasources, users/groups, environments/attributes, workflows/states, storage areas, caching, DFT, and security models. Permissions/RBAC: Folder/document/workflow permissions, inheritance, and CONNECT role-based access across enterprise and project scopes. Managed Workspaces: CSBs, workspace import/export, dynamic managed workspace concepts, and workspace/application associations. CDE & ISO 19650: Information container states (WIP/Shared/Published), metadata/revisions/status codes, and alignment of PW to ISO 19650 data model. PW services & integrations: Orchestration Framework/ICS for PDF & iModel, attribute exchange/title blocks, and app integrations (e.g., MicroStation). Skills Workspace implementation: Build/maintain CSBs, import workspace content, and resolve managed workspace resolution/pathing issues. Security design: Simplify permission models, standardize role templates, and prevent inheritance conflicts across multiple client projects. Performance tuning: Deploy caching/storage areas, enable/tune DFT, compression, and streaming, and set client caching policies. Governance & documentation: Map ISO 19650 states/metadata to PW environments and document procedures and naming/status conventions. Troubleshooting & support: Resolve locks/permissions/rendition failures, and support end-users and super users. Experience ProjectWise administration: Hands-on administering PW datasources, permissions, and work areas across multiple projects/clients. Managed Workspaces: Practical delivery of at least one managed workspace rollout (preferably dynamic framework) supporting MicroStation/verticals. CDE/BIM processes: Demonstrated application of ISO 19650 workflows (states, revisions, metadata) within a CDE; experience mapping client EIRs to PW. Upgrades & integrations: Planned/tested PW server/Explorer upgrades and maintained integrations (e.g., ICS, rendition, attribute exchange). Familiarity with Bentley Infrastructure Cloud, ProjectWise Web & Drive administration. Whats in it for you? Competitive salary A wide range of family-friendly policies Company car/car allowance/travel allowance 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development About BAM Building a sustainable tomorrow. Thats our mission and our promise at BAM. Its how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. Were on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. TPBN1_UKTJ

In a Nutshell… We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office. As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. You will interface with customers, client's representatives / tenants, and consultants across the business output, including new homes, affordable housing and PRS sales. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working in a Senior Customer Services role in the construction industry Detailed understanding of NHBC customer handover requirements Full understanding of the end-to-end customer journey and the role of Customer Service Experience of people and change management Knowledge of structural warranty provider policies, Consumer Code and company policies Good understanding of building regulations and legal obligations Strong Commercial and Financial understanding Proven background in delivery of outstanding Customer Service. Good planning and organisational skills Good understanding of Microsoft Office, Excel, Outlook and Dynamics Ability to handle complaints and difficult situations Decision making/problem solving/multi-tasking A polite, tactful and assertive attitude Patient and calm under pressure Excellent communication skills Ability to create strong team working Excellent customer and stakeholder management skills Willing to work extra to meet deadlines as and when the business needs require it Willing to travel to sites visiting customers, when the business requires (even during unsociable hours from time to time)Desirable… Formal Construction qualification (HNC or Degree level) Member of the Chartered Institute of Builders (CIOB) NVQ Level 5 in Customer Services or ICS Customer Service Qualification or equivalent Demonstration of a career within the construction industry or hold relevant qualifications along with experience Relevant industry standard training (first aid, scaffold appreciation etc.) More about the Head of Customer Service role… Lead the Customer Service team, fostering a strong team ethos of accountability and responsibility placing the customer at the forefront whilst ensuring the department operates efficiently and cost effectively. Ensure that processes are in place to drive customer satisfaction scores, working with all teams across the business to deliver excellent 5* service (or equivalent) and drive nine-month service improvement in line with BU targets. Work with Sales and Construction to drive service improvements throughout a customer's journey Liaise with the Commercial department to ensure specified products have warranties comparable with the Company's liabilities and that contractor and supplier performance meets aftercare requirements. Ensure all departments are fully informed and provided with required information to support customer satisfaction. Own and lead the implementation and change management of processes, procedures to ensure continuous improvement within the service. Working as the SME for all service systems and process changes required. Respond to purchaser's / client representative complaints/queries, assessing the necessary remedial works, and ensuring the complaints are reported, managed, and responded to in line with company and required external body processes and timeframes. Ensure consistent seamless handover throughout the customer journey. Take ownership for ensuring all BU data is accurate, working across the functional teams as required to ensure this is in place. Overall Responsibility for Risk and Health and Safety throughout the defects period, during any works within customers' homes. Manage Customer Service budgets including day to day spend, major defects and repairs, latent defects, compensation awards, complete forecasting and set annual budgets. Manage the handover from Build to Customer Service, ensuring proactive communication and updates with the progress of issues raised. Manage sub-contractors/suppliers etc., in all customer service matters and ensure performance is driven to meet required SLA's. Attend or ensure attendance at NHBC inspections for properties over two years old when required. Ensure statutory requirements are met, working relevant stakeholders, such as NHBC, gas safety, fire safety, electrical safety and records are always kept up to date to ensure 100% compliance. On affordable / contracting schemes be responsible for recovery of retentions from clients. Ensure that all properties are inspected on completion and sub-standard properties are re-inspected and certified as complete, as determined by regional processes. Monitor quality reports and follow up as necessary with build department. Review data/reports and ensure progression of remedial actions. Seek solutions to re-occurring problems and drive the improvement.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

UK CITIZENSHIP REQUIRED FOR THIS POSITION Location: South West London Salary: £45k - £55k Clearance: SC (or eligible) IT Infrastructure Administrator to work across IT and Operational Technology (OT) teams at a defence company based in London. Infrastructure Systems Administrator will design, develop, and maintain secure infrastructure for defence platform management systems for military vehicles. Responsibilities: Designing ICS Infrastructure for Integrated Platform Management Systems, ensuring defence-grade security. Integrating IT/OT systems to support mission-critical operations. Managing Windows Server and Red Hat Linux environments. Implementing virtualisation solutions; either VMware or Hyper-V. Enforcing cybersecurity standards. Requirements: Proven experience in IT infrastructure, IT and OT integration preferred. Strong skills in Windows Server domains and some Linux. Hands-on experience with virtualisation technologies like VMware and Hyper-V. Knowledge of cybersecurity standards. Must be eligible for Security Clearance and be a UK Citizen