Sales Administrator
2 months ago
£31000–£32000 yearly
Full-time
Staines
Assist the sales team with day-to-day administrative tasks, including managing sales documentation, preparing proposals and contracts, and ensuring compliance with client requirements.
Handle inquiries from clients, suppliers, and contractors related to construction manpower, services, and equipment.
Maintain and update customer databases, ensuring accurate and up-to-date records for all client interactions.
Order and Contract Management:
Process sales orders from clients, ensuring all necessary details, specifications, and contract terms are properly recorded and communicated to the relevant departments.
Coordinate with procurement, site managers, and logistics teams to ensure that orders for materials, equipment, or personnel are fulfilled on time and according to project schedules.
Client Relationship Management:
Act as a point of contact for clients, responding to inquiries, resolving issues, and providing updates on order status or ongoing projects.
Build and maintain strong relationships with clients, contractors, and suppliers, ensuring high levels of customer satisfaction.
Reporting and Data Analysis:
Prepare regular reports for the sales team and management, including sales performance, project progress, and client feedback.
Monitor sales trends and identify potential opportunities for growth or improvement.
Track sales performance against targets and report on key metrics such as revenue, order volume, and customer retention.
Collaboration with Other Teams:
Work closely with HR and recruitment teams to ensure sufficient manpower is available for projects and to manage the deployment of personnel as needed.
Coordinate with the finance department to manage invoicing, payment processing, and credit control for sales transactions.
Collaborate with the project management team to ensure seamless execution of contracts and delivery of services.
Process Improvement:
Identify areas for improvement in sales processes and suggest more efficient systems for order processing, documentation, or communication.
Implement and maintain CRM systems to streamline client interactions and sales processes.
Customer Feedback and Quality Assurance:
Handle any complaints or disputes from clients professionally and efficiently, ensuring timely resolution and maintaining client satisfaction.
Ensure all services provided meet the company’s quality standards and comply with industry regulations.
