IT Services Project Manager
hace 2 días
Newcastle upon Tyne
We are working with a growing organisation looking for an experienced Project Manager to lead and deliver multiple IT infrastructure and cloud projects across a Microsoft-focused environment. This role requires someone confident managing projects end-to-end, with strong hands-on understanding of Microsoft Azure and Microsoft 365 / Office 365. The Role You will be responsible for delivering multiple projects of varying size, complexity, and risk, ensuring they are completed to a high standard, within agreed timelines, and with strong stakeholder satisfaction. Key Responsibilities • Plan and deliver projects using established project management methodologies, • Lead delivery of IT infrastructure and cloud projects (Azure & Microsoft 365), • Manage all aspects of project implementation, ensuring quality, timelines, and success measures are met, • Identify and maximise commercial opportunities throughout the project lifecycle, • Monitor project performance, risks, and issues, ensuring timely resolution, • Maintain strong communication with internal teams and external stakeholders, • Collaborate with operational teams to ensure successful delivery, • Manage day-to-day project activities, ensuring effective use of resources and minimising overruns, • Create and maintain key project documentation (Project Plans, Kick-Offs, Go-Live Readiness, Quality Reports), • Maintain accurate CRM records, including time tracking and resource utilisation, • Respond to client queries promptly, providing solutions and maintaining high levels of satisfaction, • Manage risks and issues using CRM and collaboration tools, • Coordinate handover to support teams upon project completion, • Travel and occasional overnight stays may be required. Skills, Knowledge & Experience • Proven experience delivering IT projects in complex environments, • Strong technical understanding of:, • Microsoft Azure, • Microsoft 365 / Office 365, • Experience working within a Microsoft-focused or Partner environment, • Demonstrable experience in project delivery within a matrix organisation, • Strong stakeholder management and communication skills, • Ability to manage risks, issues, and escalations effectively, • Commercial awareness and ability to manage project financials Desirable • PRINCE2, APM, or equivalent project management qualification, • Additional IT or cloud certifications What We’re Looking For This role is ideal for a Project Manager who is not just process-driven, but also technically aware, particularly across Azure and Microsoft 365 environments, and comfortable working closely with engineers and clients to deliver successful outcomes.