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  • Sales Representative
    Sales Representative
    3 days ago
    Full-time
    West Drayton

    Sales Representative – Face-to-Face Promotions New Year. New Goals. New Opportunity. Location: Slough Start Date: Immediate Training: Full coaching, mentoring & development provided ⸻ About CSS Recruiters A New Year is about growth — and that’s exactly what we stand for. CSS Recruiters is a fast-growing sales and marketing company working with recognised brands across the UK. We specialise in face-to-face customer engagement, helping brands connect with new customers through high-quality, in-person promotions. As we step into a New Year, we’re focused on fresh starts, higher standards, and personal development. Our culture is built around energy, ambition, and progression. Many of our team members join us at the start of their own “New Year, New Me” journey — often with little or no experience — and grow through structured training, real-world skill development, and performance-based opportunities. This is a place where effort is recognised, development is encouraged, and progression is earned. ⸻ The Opportunity If this year is about levelling up, this is where it starts. We’re expanding our Slough-based promotions team and are looking for driven, outgoing individuals who want to make this year count. This role is ideal for people who enjoy working with others and want a position where effort, consistency, and mindset genuinely matter. This is a customer-facing, field-based role where you’ll represent established brands in residential areas and live promotional settings. No two days are the same. The environment is social, fast-paced, and supportive — and your growth is a priority from day one. No previous experience is required. If your New Year goal is to build confidence, learn transferable skills, and increase your earning potential, we provide the full training and ongoing support to get you there. ⸻ What You’ll Be Doing Building new habits, stronger confidence, and real-world skills. - Representing well-known brands in face-to-face promotional environments - Speaking with customers in a confident, friendly, and professional manner - Explaining products and services clearly and accurately - Creating positive first impressions and memorable brand experiences - Working towards individual performance goals with team support - Developing communication, confidence, and people skills on a daily basis This role is well-suited to people who want to stay active, engaged, and challenged — not stuck behind a desk repeating the same routine. ⸻ Training & Development New Year. New skills. Real growth. At CSS Recruiters, training doesn’t stop after your first week — it’s continuous. You’ll receive: - Structured onboarding from experienced trainers - Daily coaching and constructive feedback - Mentorship from team leaders who started in the same role - Skill development in communication, sales, professionalism, and mindset - Clear guidance on how to improve performance and increase earnings Whether you’re starting fresh or rebuilding momentum this year, everything is designed to help you progress from where you are now. ⸻ Earnings Structure Take control of your income this year. This is a performance-based, commission-led role where earnings reflect effort and results. You’ll benefit from: - A clear and structured commission system - Performance-based earning potential - No upper limit on earnings for consistent, motivated performers Full details around earnings expectations and commission structure are explained clearly during the application and interview process, ensuring transparency from the start. This role is ideal for individuals who are motivated by results and want their income to reflect their work ethic — not just hours worked. ⸻ Who This Role Is Ideal For Perfect for those choosing “New Year, New Me” — and meaning it. This opportunity is a strong fit for people who: - Enjoy meeting and speaking with new people daily - Are motivated by personal growth and performance - Want to build confidence and real-life communication skills - Prefer a social, team-driven environment - Are open to coaching, feedback, and self-improvement - Want progression based on effort and results, not time served No formal qualifications are required. What matters most is attitude, reliability, consistency, and a willingness to improve. ⸻ Progression at CSS Recruiters This year isn’t about staying stuck. We believe in internal progression and developing our people. High performers have opportunities to move into: - Team leadership roles - Coaching and training positions - Business development pathways Progression is performance-based, clearly structured, and supported at every stage. ⸻ Why Join CSS Recruiters Start the year strong. - Immediate start available - Full training provided — no experience needed - Supportive, energetic, goal-driven team culture - Performance-based earnings - Genuine progression opportunities If this year is about building confidence, upgrading your skills, and being rewarded for the work you put in, CSS Recruiters offers a powerful starting point for your New Year, New Me journey.

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  • Credit Controller
    Credit Controller
    1 month ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

    Immediate start!
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