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  • Personal Assistant (PA)
    Personal Assistant (PA)
    3 days ago
    Part-time
    Harrow

    Part-Time Personal Assistant (PA) – Two Positions Companies: Sure Success Learning & Active Minds Positions Available: 2 Employment Type: Part-Time Sector: Education, Tuition & Children’s Enrichment DBS Requirement: Enhanced DBS required About the Role Sure Success Learning and Active Minds are growing education and enrichment providers delivering tuition, after-school clubs, holiday programmes and educational activities for children. As we continue to grow, we are looking for two highly organised, proactive and dependable Part-Time Personal Assistants to support the day-to-day running and development of our organisations. This is a hands-on role for individuals who can take ownership, anticipate what needs to be done, make sensible decisions, solve problems and confidently move things forward rather than waiting to be given instructions. As the role involves regular interaction with schools, parents, staff and external partners, candidates must also be presentable, professional and confident in representing our organisations. Key Responsibilities • Support the day-to-day administration and operations of Sure Success Learning and Active Minds., • Manage emails, enquiries, bookings and general administration., • Communicate professionally with parents, schools, staff, tutors and external partners., • Maintain accurate records, registers, spreadsheets and internal systems., • Coordinate staff, schedules, meetings and operational requirements., • Follow up outstanding actions without needing to be reminded., • Help organise tuition, after-school clubs, holiday programmes and other provision., • Prepare documents, correspondence, invoices and other business materials., • Identify problems early and take initiative to find practical solutions., • Support new school partnerships, programmes and business growth opportunities., • Represent the organisations professionally during meetings, school visits and interactions with parents and partners., • Keep management informed of important matters while independently handling routine issues., • Take ownership of assigned projects and ensure they are completed accurately and on time. Who We’re Looking For We are particularly interested in candidates who are: Decisive – able to assess situations, make sensible decisions and move matters forward. Proactive – sees what needs doing and acts rather than waiting for instructions. Highly organised – capable of managing multiple priorities, deadlines and responsibilities. Initiative-driven – comfortable finding solutions, suggesting improvements and taking ownership. Growth-minded – interested in helping our organisations develop, improve and expand. Presentable and professional – maintains a smart, appropriate appearance and professional manner when representing the organisations. Confident – comfortable communicating with school leaders, teachers, parents, staff and external partners. Reliable and accountable – follows through on commitments and takes responsibility for their work. Detail-focused – able to maintain accurate records and identify mistakes before they become problems. Adaptable – comfortable working within growing organisations where priorities can change quickly. Essential Requirements • Excellent written and spoken English., • Strong organisational and time-management skills., • Smart, presentable and professional appearance and manner., • Confident and professional interpersonal skills., • Confident using email, Microsoft Office/Google Workspace and spreadsheets., • Strong administrative and communication skills., • Ability to work independently and prioritise workload., • Professional approach when dealing with children, parents and schools., • Enhanced DBS clearance is required due to the nature of our work with children. Experience within education, tuition, childcare, schools, administration or business operations would be beneficial. However, attitude, initiative, professionalism, reliability and the ability to take ownership are particularly important to us. What Success Looks Like We want PAs who can be given a task, responsibility or problem and be trusted to understand what needs to happen, organise the necessary people or information, make appropriate decisions and see it through to completion. These are part-time positions, but we are looking for individuals who want to become an important part of the organisations and grow alongside Sure Success Learning and Active Minds as we continue to expand.

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  • Part-Time Business Operations & Marketing Assistant
    Part-Time Business Operations & Marketing Assistant
    17 days ago
    £800–£1200 monthly
    Part-time
    London

    Part-Time Business Operations & Marketing Assistant Hybrid – Ealing, London | Approximately 2 days per week Berenice London is a growing luxury bespoke wig company based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly. This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done. You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners. What you'll be helping with Customer communication & administration • Monitoring and organising customer emails, • Responding to routine customer enquiries in a warm and professional way, • Making sure new enquiries and leads are followed up, • Flagging important enquiries that require the founder's personal attention, • Keeping customer information accurate and up to date in Zoho, • Helping manage customer communications throughout their journey with us, • Sending and coordinating appropriate client updates, • Helping with invoices and monitoring customer payments CRM & automations • Taking day-to-day ownership of our GoHighLevel CRM, • Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys, • Monitoring existing automations and identifying anything that needs improving, • Helping review, rewrite and organise automated customer emails, • Coordinating technical GoHighLevel changes with our external digital team, • Checking that leads and customers are not falling through gaps Calendly & appointments • Taking ownership of our Calendly system, • Managing availability, appointment types and booking journeys, • Helping with cancellations and rescheduling, • Making sure automated appointment communications are accurate and working properly Business & client operations • Helping maintain an organised overview of active customer orders, • Keeping track of important stages, deadlines and customer updates, • Helping make sure information moves correctly between consultations, customer records and production, • Helping coordinate routine communication with suppliers and external team members, • Keeping track of outstanding jobs and making sure they are followed through, • Helping develop simple systems and processes as the business grows Marketing coordination • Working alongside our existing social media/content team member, • Helping plan marketing priorities and newsletter ideas, • Keeping newsletters and marketing activities moving on schedule, • Making sure the founder records planned Instagram/video content, • Coordinating with our external advertising, CRM and SEO partners, • Helping monitor leads, bookings and sales conversions, • Producing a simple overview of marketing performance so we understand what is generating enquiries and customers, • Helping identify improvements needed across our website and customer journey The person we're looking for You do not need to be a senior manager or have years of management experience. We are looking for someone who is: • Extremely organised, • Proactive and good at noticing what needs doing, • Comfortable taking ownership of tasks and following them through, • Tech-confident and comfortable learning new systems, • Excellent at written English, • Warm and professional when communicating with customers, • Able to work independently, • Comfortable coordinating with different team members and suppliers, • Good at keeping track of lots of small moving pieces, • Happy working closely with a founder in a small business, • Confident reminding and chasing the founder when something is needed!, • Interested in improving systems rather than simply completing individual tasks Experience with CRM systems, email marketing, GoHighLevel, Zoho or Calendly would be an advantage, but experience with every platform is not required. Being organised, intelligent, proactive and willing to learn is more important to us. The role Part-time – approximately 2 days per week We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of varied small-business role appeals to you, 2. Any experience you have with CRM systems, email marketing, automations or booking systems, 3. Your experience communicating with customers by email, 4. An example of something you have organised or improved without being specifically told how to do it, 5. How you keep yourself organised when managing lots of different tasks, 6. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.

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