IT Field Engineer
3 days ago
Welwyn Garden City
IT Field Engineer - Field Based - Hertforshire and Sourrounding Areas Location: Field-based across Hertforshire and Sourrounding Areas (Head Office: Mundells, Welwyn Garden City) Salary Range: £36,225 - £38,122 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent Reports to: IT Manager HCL is seeking a highly skilled and proactive IT Field Engineer to oversee and maintain IT systems across educational institutions, ensuring the seamless operation of our proprietary Food Ordering System, Citrus. The successful candidate will be responsible for configuring, deploying, and supporting critical hardware and network infrastructure within school kitchens, providing expert technical assistance, and ensuring a high standard of IT service delivery. This role requires strong expertise in Windows operating systems, Office 365, and network configuration, along with excellent problem-solving skills and the ability to work independently. The IT Field Engineer will play a pivotal role in supporting system rollouts, managing hardware inventory, and assisting the IT Helpdesk team during non-deployment periods. MAIN AREAS OF RESPONSIBILITY Hardware Configuration and Network Setup • Configure tablets, docking stations, serving-point devices, and mesh Wi-Fi systems for deployment across school kitchens., • Enrol and validate devices in Microsoft Intune, ensuring compliance with company policies., • Conduct kitchen-specific network assessments (signal strength, AP placement, interference)., • Provide on-site and remote support during deployments and Go-Live events., • Diagnose and resolve connectivity and hardware issues affecting data capture, Wi-Fi stability, and tablet performance., • Identify issues related to school infrastructure (e.g., cabling routes, shielding, access points) and escalate appropriately., • Maintain and update accurate records of all deployed devices using HCL’s asset tracking tools., • Complete site installation checklists, including photos and connectivity test results., • Document all changes to hardware, outlets, mesh placements, and network points., • Independently plan and prioritise site visits based on rollout schedules and operational priorities., • Coordinate with schools/MATs to schedule visits around safeguarding policies and site availability., • Manage time and travel efficiently to maximise coverage across the estate., • Escalate system-level issues (Citrus, BC, Payroll/HRIS) to appropriate teams while resolving underlying hardware/network causes., • Work with external cabling contractors to coordinate kitchen network point installations and ensure compliance with HCL technical specifications., • Conduct quality assurance checks on newly installed network points, including testing, certification review, and documentation., • Report site infrastructure issues (e.g., poor routing, electrical interference, access restrictions) and recommend improvements. PERSON SPECIFICATION • Strong technical expertise in Windows OS, Office 365, and basic network configuration., • Hands-on experience with hardware deployment and IT system installations in a field-based role., • Ability to troubleshoot technical issues methodically and effectively, both on-site and remotely., • Strong organisational skills with the ability to self-manage schedules and prioritise workload efficiently., • Excellent communication and interpersonal skills, enabling effective collaboration with school staff, external vendors, and internal teams., • A proactive, problem-solving approach with a commitment to delivering high-quality IT support services.