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Role Title: Account Manager - UK (Bus & Fleet) Location: United Kingdom (Remote / Depot-Based as required) Reporting To: Managing Director Overview of the Role The Account Manager's primary relationship owner for existing bus and fleet clients across the United Kingdom. This is a client-facing, commercially focused role centred on protecting and growing established accounts, ensuring clients receive consistent value from our charging infrastructure, and coordinating internally to keep uptime commitments on track. Key Responsibilities Account & Relationship Management • Serve as the primary day-to-day contact for existing bus operator and fleet clients across the UK., • Own account health - proactively managing satisfaction, identifying risks, and escalating concerns early., • Conduct regular account reviews and service check-ins, ensuring clients feel genuinely supported., • Manage contract renewals and negotiate extensions in line with commercial objectives. Commercial Growth • Identify and develop upsell and expansion opportunities within existing accounts including additional hardware, Operation & Maintenance contracts, remote monitoring packages, and depot upgrades., • Maintain an accurate account pipeline and track revenue forecasts within CRM., • Feed client intelligence and market feedback into the wider commercial and product teams. Operational Coordination • Work closely with Service Delivery, Technical, and Commissioning teams to ensure client commitments and SLAs are met., • Coordinate access, scheduling, and communication around planned maintenance, fault response, and site interventions., • Represent the company professionally at client sites, depot visits, and operational reviews. Reporting & Documentation • Maintain accurate, up-to-date records of client activity, account status, risks, and opportunities in CRM., • Contribute to client-facing reporting on asset performance, uptime, and SLA compliance., • Provide regular internal updates on account status and market conditions. Skills and Experience • Proven track record in account management, customer success, or a client-facing commercial role, ideally within transport, fleet, infrastructure, or a related technical sector., • Ability to engage credibly with depot managers, fleet directors, and transport authorities., • Comfortable holding technical conversations around EV charging hardware, uptime performance, and infrastructure reliability, you don't need to be an engineer, but you need to hold your own., • Strong communicator - written, verbal, and in person. You build trust quickly and maintain it over time., • Self-managed and proactive - you identify when a client needs attention without being prompted., • Willingness and ability to travel across the UK for client meetings and site visits. Qualifications • Background in commercial, operational, or technical account management (transport, energy, or industrial sectors preferred)., • Valid UK driver's licence., • Right to work in the UK. Desirable • Experience with EV charging, zero-emission transport, or clean energy infrastructure., • Existing relationships within the UK bus, coach, or public transport sector., • Familiarity with DC charging systems or depot electrification environments., • Experience working in a growth-stage or scaling business where you have had to build process as you go. Performance Expectations • High client retention across the existing UK account base., • Consistent SLA compliance across commissioning, maintenance, and fault response milestones., • Revenue growth through structured upsell activity within existing accounts., • Accurate and up-to-date account records maintained in CRM at all times., • Strong client satisfaction evidenced through account reviews and direct feedback. If this role is of interest, please apply directly and share any questions to

As a Site Manager, you will be responsible for the resources associated with delivering a wide range of Infrastructure Projects and Capital Works, on the existing waste water network across with North West, for our client United Utilities. You will plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our Non-Core programme of work is delivered safely, to the right quality, on programme and to the clients budget. • We are looking for someone to have operational supervisory responsibility for waste water projects on the Non-Core Programme and the daily activities that take place on site., • We are looking for someone to be site based and regularly visit teams at local site level – reviewing progress and performance and ensuring all standards are adhered to at all times., • We are looking for someone to organise all resources for our schemes, including plant, labour, materials and sub-contractors, in the most cost-effective way., • We are looking for someone to manage compliance to our Health and Safety procedures on site e.g. weekly checks, inspections, team briefings, audits and work with the teams as required to develop them and support them in reaching their full potential., • We are looking for someone to do weekly reporting of the sites to our management team and the client on weekly meetings and calls to update the team on progress, planning and issues., • We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents if and when they occur, • Experience of working in the Utilities sector and ideally on waste water and Capital works, • Competence, knowledge and experience in deep excavations, civil, drainage, structures and waste water based schemes., • Competence, knowledge and experience in Street Works and Confined Spaces, • Health & Safety qualification an advantage, • Awareness of costs and programme awareness, • Good team management and communication skills, • Proficient IT skills, including Microsoft Project is preferable, • Full UK Driving Licence We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Role: Project Manager - HR Location: Horwich, BL6 6JW Contract: Full-Time Hours / Fixed Term - 12 Months Salary: £50,000 - £60,000 Company: EG Group About the Role: EG Group are looking for a Project Manager (HR) to lead the delivery of strategic HR, digital, and technology projects across the business. Operating within the IT Project Delivery Framework, you will take full ownership of projects from initiation through to completion, ensuring delivery to agreed scope, timelines, and budget while realising defined business benefits. You will play a key role in delivering complex HR transformation initiatives, working closely with HR, IT, and business stakeholders to drive change and embed new processes and systems. This role is well suited to an experienced project manager who is confident operating in a structured governance environment and engaging with senior stakeholders across a global organisation. Why Join EG Group? • Discretionary performance-based bonus scheme, • Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation, • Flexible working hours, • Hybrid working – up to 2 days per week (dependent on role and business needs), • Salary Sacrifice Schemes – Cycle to Work and Car Scheme available, • Enhanced Maternity & Paternity leave, • Generous annual leave entitlement, • Annual leave buy back scheme – purchase up to 5 additional days, • Discounted gym membership – stay healthy and save on fitness costs, • One paid volunteering day per year, • Wellbeing facilities – space to relax and recharge, • Free secure on-site parking, • Dress Down Fridays, • Free VDU eye test What you’ll be doing: • Leading end-to-end delivery of HR and digital projects, ensuring alignment to scope, timelines, budget, and business objectives., • Applying project governance frameworks, maintaining key artefacts, and managing Stage Gate and steering committee processes., • Managing project plans, resources, risks, and dependencies to ensure effective and controlled delivery., • Engaging and influencing senior stakeholders, providing clear updates on progress, risks, and outcomes., • Driving business readiness, including change management, training, and adoption of new processes and systems., • Managing third-party vendors and partners to ensure delivery against agreed scope, cost, and quality expectations., • Ensuring successful transition to business-as-usual, including benefits realisation and post-implementation reviews. This list is not exhaustive and may be added to or amended from time to time. What we’re looking for: • Proven experience delivering complex HR or digital transformation projects within large organisations., • Strong understanding of structured project governance frameworks and delivery methodologies (e.g. PRINCE2, PMP)., • Experience delivering HR-related programmes such as job architecture, organisation design, or HRIS implementations (e.g. SAP / SuccessFactors)., • Strong stakeholder management skills, with the ability to influence and engage senior leaders across functions., • Experience managing cross-functional programmes across HR, IT, and business teams., • Strong planning, risk management, and problem-solving capability., • Experience managing third-party vendors and external partners., • A proactive, organised, and delivery-focused approach within a fast-paced, complex environment. Who is EG Group? EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.

Accounts Payable Team Member - Wigan (Hybrid) – £26,436.80 per annum plus great benefits Full-time – 40 hours per week • Have you worked in an office environment, or within accounts or finance?, • Do you have a positive attitude to learning and enjoy working in a fast-paced environment?, • Do you have strong Excel skills with a keen eye for detail? If so, ArrowXL is looking for an Accounts Payable Team Member to join our finance team, based at our Wigan office. You’ll be empowered to make a real impact within a collaborative and supportive environment. This position would suit someone with experience in accounts payable and/or accounts receivable, ideally gained in a fast-paced, client-facing business. You will be fully responsible for the timely and accurate processing of transactional ledger entries for payables, alongside some involvement in receivables and cash management activities. Working closely with the Transaction Processing Manager and the wider finance team, you will also support the company’s ongoing change programme and planned growth. Proven experience is an essential requirement for this role, along with excellent attention to detail, strong interpersonal skills, and a confident, hardworking approach. If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to — or apply today! What will the role involve? • Process all accounts payable transactions and act as a key point of contact for suppliers and expense claimants., • Reconcile supplier statements, ensuring balances agree to invoices, purchase orders, and the ledger., • Review open purchase orders and ensure all costs are accurately accounted for., • Process supplier payments through the banking system when required, in line with controls and deadlines., • Review, and investigate the weekly aged creditors report, taking corrective action on aged balances., • Work with the business to onboard new suppliers in accordance with company procedures., • Contribute to the delivery and ongoing effectiveness of financial controls to protect the financial integrity of the business., • Support the implementation of new systems and finance process changes in collaboration with the finance team, ensuring a controlled approach and adherence to deadlines., • Manage own workload effectively, support colleagues within the team, and assist with ad hoc projects as requested by the Head of Transaction Processing or Head of Finance. What are we looking for? • Excel skills are essential, including functions such as SUMIF, VLOOKUP, and Pivot Tables, with the ability to analyse and manipulate large data sets., • Experience of Oracle Cloud is advantageous., • Strong analytical capability combined with effective time management and the ability to meet deadlines., • Confident, clear, and constructive communicator with strong written and verbal skills, able to engage effectively with internal and external stakeholders at all levels., • Proactive and self-motivated, demonstrating initiative to drive improvements and add value., • Resilient and adaptable, able to cope effectively with a fast-paced and changing environment. What’s in it for you? What are the benefits? At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth. Some of the benefits of working with us include: • Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service, • Competitive Pension Plan options – Plus company contributions, • Life Insurance – Company funded 2x basic salary life cover from day one, • Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills, • Employee Assistance Programme – Free 24/7 confidential wellbeing support, • Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies, • Staff Discount at ___ (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items), • Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios, • Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts, • Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme, • Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition, • CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition, • Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts, • Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

SC Cleared Programme Manager - Cybersecurity, SASE, PMP, MS Project, Google, Strategy, 3rd Parties, Networking, Infrastructure, Firewalls, Mainly Remote (Occasional UK visits) Outside IR35 This is a fantastic SC Cleared Programme Manager contract to join a leading tech company. Due to the nature of the projects, as SC Cleared Programme Manager you must have Active SC. The SC Cleared Programme Manager position is Outside IR35 The SC Cleared Programme Manager is mainly remote with occasional visits to UK offices. As SC Cleared Programme Manager you will oversee global, complex, Cybersecurity programmes of work covering strategy, scope and delivery. As SC Cleared Programme Manager a PMP certification (or similar) is essential, as is a proven track record managing complex, global CyberSec programmes. Active or previous UK SC Clearance is essential as SC Cleared Programme Manager as is indepth expertise in one or more of the following PM tools - MS Project, GSuite, Clarizen or Smartsheet. Experience managing and giving status updates to C-level stakeholders is also essential as SC Cleared Programme Manager. Knowledge of SASE (Secure Access Service Edge) is also required) Strong Risk Mitigation and Financial analysis/budget performance etc is also essential as SC Cleared Programme Manager. Excellent communication skills are a must, PM or security certifications are highly desirable as would a hands on technical background. Key skills as M365 SC Cleared Programme Manager • Previous or existing Active SC clearance, • PM certification, • High Level with most if not all of the following MS Project, GSuite, Clarizen or Smartsheet, • Executive Stakeholder Management, • Complex Cybersecurity programmes including SASE, • Global Programmes, • Risk & Financial Programme Management Desirable skills as SC Cleared Programme Manager • Hands on Technical background, • InfoSec Certifications, • Agile/Scrum Certifications This is an exceptional SC Cleared Programme Manager opportunity with exciting projects and longevity on offer. Key skills: SC Cleared Programme Manager - Cybersecurity, PMP, SASE, MS Project, Google, Strategy, 3rd Parties, Networking, Infrastructure, Firewalls Mainly Remote (Occasional UK visits) Outside IR35 Please ensure your location is clear on your CV/application. As the role is remote it does required UK based travel - so location proximity to transport link is a factor. Applications without location may be rejected Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.

IT Procurement Manager – Salary £65,000 – £80,000 + Benefits - Remote (UK-Wide) IT Procurement Consultant / Head of IT Procurement /Senior Procurement Consultant We are working exclusively with a global procurement consultancy with significant UK market presence, to appoint an IT Procurement Manager/Consultant into its established and high-performing IT procurement practice. Day-to-day, you will consult directly with clients to identify cost saving opportunities within their IT spend. This means analysing spend data, understanding the software and services being purchased, and advising on practical improvements such as supplier consolidation and stronger contracting arrangements. You will go into client environments, run discovery activity, and translate findings into actionable savings recommendations. The team works with private and public sector clients and is looking for someone who will integrate well and commit long-term. What's on Offer? • Salary: £65,000–£80,000 base dependent on experience, • Benefits: Pension, private healthcare and professional development support, • Working model: Remote-first across the UK; some client travel may be required depending on engagements, • Pipeline: Strong and growing book of work across public sector clients – you will not be short of meaningful work, • Diverse Clientele: Exposure to a broad range of public sector organisations across multiple sectors, • Subject Matter Expert: Step in as the go-to IT procurement specialist within an established, high-performing team, • Culture: Collaborative, high-performing team that values commitment, stability and quality of delivery Role Responsibilities / Summary • Consulting with clients to identify and deliver cost savings across their IT spend, • Analysing spend data and understanding software and service purchasing patterns, • Running discovery activity within client environments to map spend profiles, • Developing and presenting actionable savings recommendations to senior stakeholders, • Advising on supplier consolidation, improved contracting and procurement strategy, • Engaging and influencing senior client stakeholders to adopt recommendations Key Requirements • Strong understanding of IT spend categories and where savings opportunities exist, • Proven, evidenced track record of delivering cost savings – clearly demonstrated on CV, • Ability to analyse spend data and translate insight into practical recommendations, • Consultancy experience preferred but not essential – strong commercial mindset and soft skills can compensate, • Public sector procurement knowledge advantageous, particularly around frameworks If you are a commercially sharp IT procurement professional who thrives in client-facing environments and is ready to make an immediate impact, we would love to hear from you. Please contact Omar with your updated CV at

Job Title: Imports Manager Are you an experienced Imports Manager, who has managed teams and are looking to join a busy and fast moving business? This organisation are going through a rapid period of growth and are very well established with a strong company/ team culture. You will have a degree in Supply Chain/Logistics and will be IT competent including SAP. There is a salary of up to £40,000 plus a fantastic benefits package. The Role: Oversee and manage all import operations Coordinating with freight forwarders, suppliers and internal teams Manage end-to-end import processes from order placement to delivery Ensure compliance with UK customs regulations, including HMRC requirements Oversee customs clearance procedures and maintain accurate documentation Liaise with freight forwarders, shipping lines, and customs brokers Monitor shipment schedules and proactively resolve delays or issues Control import costs, including duties, taxes, and freight charges Maintain strong relationships with international suppliers and partners Ensure correct tariff classification (HS codes) and valuation of goods Implement and improve import procedures and processes Manage and develop the import team Create and manage payments Track key performance indicators (KPIs) such as lead times and cost efficiency Stay updated on changes in import laws, trade agreements, and compliance requirements About You: Proven experience in import/export or international logistics management As our suppliers are predominantly based in China, Bangladesh, and South East Asia, experience of working with these countries is essential Strong knowledge of UK customs regulations and import procedures Experience working with freight forwarders and customs brokers Familiarity with Incoterms (e.g. FOB, EXW, DAP and DDP) Excellent organisational and problem-solving skills Strong communication and negotiation abilities Proficiency in logistics or ERP systems (e.g. SAP, Oracle) Good understanding of Microsoft Excel and data analysis Benefits: 24 days holiday (which rise to 25 days with increased length of service) + Bank Holidays Birthday Holiday Free parking Company Pension Healthcare Cash Plan Electric Car Salary Sacrifice Scheme Cycle to Work Scheme Referral Programme Discounts on in-house purchases Volunteering Days Company Events Close to public transport links INDAB

Planner Location: Haydock - Office based with Parking on site Employment type: Full Time, Permanent Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.? 20 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP? and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more?! Life assurance cover? Long service recognition? Enhanced Maternity Pay Paid volunteering opportunities in your community? About the role… The completion of work is an important requirement for the Business in collaboration with stakeholders and customers. You will provide support to ensure that the company’s work is effectively programmed & delivered in an efficient and productive way. You will play a key role within the Planning team by analysing work, collating data, developing planned packages of work to be allocated to Site Teams for completion. The role requires high levels of IT skills as there will be the need to create and distribute management spreadsheets, reports, and plans. As a Planner you will… To pro-actively collate, visualise, and request orders for Work in advance of proposed start dates. Use information available to produce efficient packages of work including previously completed work, plans and site-based knowledge within the business. Liaise with Planning and/or Project Manager and/or Operations Supervisor to resolve any issues inhibiting the planning of the work. Preparation, submission and updating of Streetworks notices in compliance with current legislation. Opening and Closing of Streetwork Notices/Permits Understanding and using the Symology system Responsible for Streetworks performance and driving continual improvements. Liaising with local authority’s and client representatives Coordinating with other 3rd parties e.g., Parking suspensions, bus stop suspensions, road closures Point of escalation for Site based teams, supporting to resolve issues concerning work planning. Delivery on weekly status reports to the management team and client Subject Matter Expert for internal systems and data within such as Sewer Viewer & AIMS Always establish good relationships and communication and resolve issues and early resolution of any potential problems. About you… We’re looking for someone with previous experience in a work planning role, ideally within the utilities industry, who has a good understanding of NRSWA, permitting, traffic management, and street works planning. You should be IT proficient, confident using Microsoft Office, Symology, and Streetworks software, and hold a valid UK driving licence Our commitment to Equal Opportunities... We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps... If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info

Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing Date: 17 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged 16-21. In this fast paced role, you'll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You'll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role ( 7-Months FTC ). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person's stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host' skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul's financial policy and procedures Work in line with Depaul's policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you - Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You'll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. #INDNFP Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People. TPBN1_UKTJ

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Problem & Change Manager is responsible for leading the Problem and Change Management disciplines, ensuring effective, consistent and scalable processes are developed, embedded and adopted across all services and suppliers. The role will coordinate rapid response to major incidents and systemic issues, whilst also governing and improving the end-to-end change lifecycle, ensuring that all changes are assessed, approved, implemented and reviewed in a controlled and low-risk manner. This role will play a key part in transitioning ownership of Problem and Change practices into Service Desk and NOC leadership, and supporting the implementation of structured workflows within Halo PSA. Key Accountabilities Incident & Problem Management • Lead the rapid response and resolution of major incidents, minimising downtime and service disruption., • Investigate recurring issues, identify root causes, and implement permanent fixes to improve service stability., • Produce reporting and analysis on incident trends, problem backlogs, and resolution rates to drive continuous improvement., • Act as the main escalation point for high-priority incidents. Change Management • Own and continuously improve Change Management processes in line with ITIL best practice., • Manage and chair Change Advisory Board (CAB) meetings, ensuring robust risk assessment, impact review, and clear decision-making., • Oversee all change activity (Standard, Normal, Emergency), ensuring changes are documented, risk assessed, and successfully implemented., • Monitor change success and failure rates, reducing poorly controlled changes and associated incidents., • Support automation and process optimisation within Halo PSA. Operational Governance & Service Delivery • Ensure Incident, Problem, and Change processes are consistently followed across all teams., • Act as the escalation point for high-risk changes and critical service issues., • Work within SLAs and performance targets, ensuring service continuity during core operational hours., • Lead continuous improvement initiatives to enhance service quality and operational efficiency. Reporting & Continuous Improvement • Produce regular management information on incidents, problems, and change performance., • Analyse trends and use data to drive service improvements and informed decision-making., • Lead service reviews with internal teams and customers, focusing on risks, performance, and improvement opportunities. Leadership & Stakeholder Engagement • Work closely with Service Desk, NOC, technical teams, and customers to ensure effective communication and service coordination., • Coach managers and teams to build ownership of problem resolution, change quality, and risk awareness., • Build strong customer relationships, increasing confidence in service stability, governance, and delivery., • Provide guidance and training on ITIL-aligned best practice. About you: Qualifications, Skills & Experience: • Background in Computer Science, Information Technology, or a related field., • Strong understanding of service and application delivery, including experience in successfully meeting (SLAs)., • Familiarity with ITIL frameworks and service delivery software is beneficial., • Ability to analyse complex problems from multiple perspectives and make quick, informed decisions., • Excellent verbal and written communication skills, with the ability to negotiate effectively and engage with stakeholders at all levels., • Experience with project management principles is advantageous., • Ability to prioritise tasks effectively, work well under pressure, and make sound decisions in high-stakes situations., • Strong ability to present technical information in business-friendly language, ensuring clarity for both technical and non-technical audiences., • Highly self-driven with a keen eye for detail and a commitment to maintaininghigh standards., • Proven ability to assess situations critically, evaluate solutions, and implement effective resolutions., • A strong commitment to delivering exceptional customer service., • Extensive experience working within team-oriented and cross-functional environments., • A solid understanding of organisational goals and objectives, ensuring alignment with IT service management practices. Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far

Work Planner Location: Haydock Employment type: Permanent, Full time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.? 20 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP? and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more?! Life assurance cover? Long service recognition? Enhanced Maternity Pay Paid volunteering opportunities in your community? About the role… The completion of work is an important requirement for the Business in collaboration with stakeholders and customers. You will provide support to ensure that the company’s work is effectively programmed & delivered in an efficient and productive way. You will play a key role within the Planning team by analysing work, collating data, developing planned packages of work to be allocated to Site Teams for completion. The role requires high levels of IT skills as there will be the need to create and distribute management spreadsheets, reports, and plans. As a Work Planner you will… To pro-actively collate, visualise, and request orders for Work in advance of proposed start dates. Use information available to produce efficient packages of work including previously completed work, plans and site-based knowledge within the business. Liaise with Planning and/or Project Manager and/or Operations Supervisor to resolve any issues inhibiting the planning of the work. Preparation, submission and updating of Streetworks notices in compliance with current legislation. Opening and Closing of Streetwork Notices/Permits Understanding and using the Symology system Responsible for Streetworks performance and driving continual improvements. Liaising with local authority’s and client representatives Coordinating with other 3rd parties e.g., Parking suspensions, bus stop suspensions, road closures Point of escalation for Site based teams, supporting to resolve issues concerning work planning. Delivery on weekly status reports to the management team and client Subject Matter Expert for internal systems and data within such as Sewer Viewer & AIMS Always establish good relationships and communication and resolve issues and early resolution of any potential problems. About you… We’re looking for someone with previous experience in a work planning role, ideally within the utilities industry, who has a good understanding of NRSWA, permitting, traffic management, and street works planning. You should be IT proficient, confident using Microsoft Office, Symology, and Streetworks software, and hold a valid UK driving licence Our commitment to Equal Opportunities... We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps... If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info

Operations Manager Location: Haydock Employment type: Full Time - Permanent Working Hours: Monday to Friday, with overtime opportunities available What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.? 20 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP? and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more?! Life assurance cover? Long service recognition? Enhanced Maternity Pay Paid volunteering opportunities in your community? About the role… The Operations Manager is responsible for providing strong leadership, Contract Management, Project Delivery, and strategic planning across a number of Key Projects within the Utilities Division, ensuring financial and operational targets are met or exceeded, maintaining consistent service levels across all the Projects / Contracts they are responsible for. As an Operations Manager you will… Day to day management of site staff, vehicles, equipment, and issues arising from sites in conjunction with Operations Supervisor. Monitor performance of site staff with respect to Health and Safety, Quality and Environment Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited. Operate in line with Company policies and strategies and be proactive in promoting improvement locally. Ensure all incidents are reported and investigated, with remedies implemented. Monitor performance and safety requirements regularly and implement improvements. Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner. Work closely with planning team to ensure delivery programmes are in place and progress is monitored. Identify and react swiftly to resolve problems before they escalate. Maintain and measure performance against agreed KPI’s and SLA’s. Client liaison including arranging progress meetings and client audits. Subcontractor procurement and monitoring Establish good relationships and communication and resolve issues and early resolution of any potential problems. About you… You should have experience in an operational role, ideally within the utilities or drainage sector, and hold relevant health and safety qualifications such as IOSH Managing Safely, SSSTS, and the NEBOSH National General Certificate, along with a full driving licence. You should also have proven experience in a customer-focused environment with performance management responsibility, and demonstrate strong communication and numerical skills. Our commitment to Equal Opportunities... We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps... If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info

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