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Damp & Mould Manager Location: North West London Overview We are seeking an experienced Damp & Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our housing portfolio. The successful candidate will bring extensive technical expertise, strong case-management capability, and a clear working understanding of Awaab's Law and its implications for social housing providers. Key Responsibilities Lead, manage and continuously improve the organisation's damp & mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes. Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions. Ensure full compliance with Awaab's Law , including clear response processes, investigation timescales, tenant communication standards, and record-keeping obligations. Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp & mould. Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion. Train and support staff in best-practice damp and mould identification, reporting, and tenant engagement. Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies. Engage directly with residents where required, providing clear, empathetic, and professional communication. Manage relationships with contractors, surveyors, and external specialists. Support broader property health and compliance initiatives, including ventilation, insulation, and building safety improvements. Skills & Experience Required Proven experience managing damp, mould, and condensation cases within housing, property management, or building maintenance. Strong technical knowledge of building pathology related to moisture, ventilation, thermal performance, and disrepair. Solid understanding of Awaab's Law and relevant housing health and safety legislation (including HHSRS and landlord obligations). Excellent investigative, diagnostic, and problem-solving skills. Ability to manage caseloads effectively and oversee end-to-end resolutions. Strong communication skills, with the ability to engage sensitively with residents and provide clear guidance to internal teams. Experience managing contractors and delivering remedial programmes. Strong organisational, report-writing, and data-management skills. What We Offer Opportunity to lead a high-profile, impactful area of housing compliance Professional development and training support Collaborative and supportive team environment TPBN1_UKTJ