Leadership and management jobs in United Kingdom - Page 2

Job Title: Café/Bar Supervisor Reports to: Manager on Duty / General Manager Job Overview: As a café/bar Supervisor, you will play a key role in ensuring daily operations run smoothly, maintaining high standards of service and cleanliness, and leading the team to deliver outstanding guest experiences. You’ll support the manager on duty with a range of day-to-day operational tasks, while actively driving sales and motivating the team to meet performance targets. Key Responsibilities: Lead by example to ensure all service and hospitality standards are consistently met and exceeded. Support and motivate team members during shifts to deliver the best possible service to all guests. Uphold and enforce all cleaning, hygiene, and safety standards throughout the venue, ensuring a clean, welcoming environment at all times. Address guest feedback professionally and promptly to ensure customer satisfaction. Assist in training and onboarding new team members, promoting a positive and productive work environment. Take ownership of shift leadership duties, including staff allocation and floor management when required. Actively contribute to achieving and exceeding sales targets through upselling, team engagement, and service excellence. Ensure stock levels and product presentation meet brand standards. Support the manager on duty with reasonable day-to-day operational tasks as requested, including opening/closing duties, stock control, cash handling, and reporting. Promote and maintain a culture of teamwork, respect, and professional development. Skills & Experience Required: Previous experience in a café, bar, or hospitality environment, ideally in a supervisory or leadership role. Strong customer service focus with a passion for hospitality. Ability to lead, inspire, and motivate a team in a fast-paced environment. Excellent communication and problem-solving skills. A proactive approach to maintaining cleanliness and safety standards. Basic understanding of stock management and sales techniques. Flexible approach to working hours, including evenings and weekends. What We Offer: Competitive pay and tips. Opportunities for progression and development. Ongoing training and support. A vibrant, inclusive working environment.

Skills required from a supervisor: -previous experience in leadership -you’re a positive person, who looks at the bright side -you love food and love working in a team -you thrive in providing perfectly made in cleanest environments -you’re passionate about wellbeing, taking care of yourself and others -keep calm under pressure -you’re eligible to work in UK -must be over 18 -no part time, only full time and fully flexible -no student visa What’s offered: -hourly rate payment -up to 28 holidays days paid, very important to rest and recharge -paid training -free food on shift, 50% off in every other Leon -pension plan -opportunity for grow and learn with us -access to our employees assistance programme -free gym 7/7

Whelan’s Pubs is looking for an experienced and energetic General Manager. The ideal candidate will lead daily operations, drive sales, and deliver exceptional customer experiences in our vibrant, entertainment-led venues. Key Responsibilities • Oversee day-to-day pub operations and ensure high service standards., • Lead, train, and motivate bar, floor, and kitchen teams., • Manage stock, suppliers, scheduling, and compliance., • Deliver excellent customer service and handle guest feedback., • Drive revenue through events, promotions, and strong financial management. Requirements • Proven management experience in a busy pub or hospitality venue., • Strong leadership and communication skills., • Solid understanding of budgeting, reporting, and P&L., • Ability to thrive in a fast-paced, customer-focused environment., • Experience with live entertainment venues is an advantage. What We Offer • Competitive salary plus performance incentives., • Career progression within the Whelan’s group., • Supportive, dynamic work environment.

About Us Since 2006, KPMS has been providing services that help children and young people overcome adversity and build brighter, safer futures. We specialise in supporting those with complex needs and offer high-quality residential care in environments that are safe, nurturing, and supportive. Our mission is to help every young person we work with move towards independence and stability. We are now seeking a skilled and committed Registered Manager to lead our innovative children’s home in Camden. Our recent inspection received an Ofsted rating of “Good”. This home has been fully refurbished to a high standard and is focused on delivering collaborative, psychologically informed care to children and young people. Role Overview As Registered Manager, you will lead the day-to-day running of the home, ensuring high standards of care and compliance are consistently maintained. You will be responsible for safeguarding, oversight of care plans, and building positive, nurturing relationships with children and young people. Alongside this, you will lead and develop the staff team, manage performance and training, and work in partnership with the local authority and other agencies to deliver the best possible outcomes. Candidate Criteria We are looking for leaders who align with our core values and demonstrate: • Curiosity – maintaining interest and reflection to safeguard and make good decisions, • Enthusiasm – bringing energy and passion to ensure children receive the best care, • Responsibility – taking ownership of actions, decisions, and leadership, • Creativity – finding new ways to optimise outcomes for young people, • Integrity – choosing the right way, not the easy way In addition, candidates should have: • Recent experience as a Registered Manager, experienced Deputy Manager, or equivalent leadership role in social care, • Experience of working effectively with young people with social, emotional, and behavioural difficulties, • Level 5 in Leadership and Management (or equivalent). Candidates with exceptional experience may be supported to complete this qualification as part of the role, • Strong IT, literacy, and numeracy skills Salary & Benefits • Starting salary between £55,000 and £70,000, depending on suitability and experience, • Increased annual leave entitlement after 2 years of continuous service, • £2,000 retention payment after 18 months, • Investment in your learning and development, • Career progression opportunities, • Meals provided during shifts, • Clear salary bands with objective targets for progression

Assistant Manager – Fadiga Ristorante Bolognese, Soho Fadiga is an elegant Italian restaurant in the heart of Soho, celebrating authentic Bolognese cuisine with a modern touch. We are looking for a motivated and professional Assistant Manager to join our team and support the daily operations of the restaurant. Responsibilities: • Support the General Manager in daily operations, • Supervise floor service and ensure guest satisfaction, • Assist with staff training and scheduling, • Previous experience as Assistant Manager or Supervisor in a quality restaurant, • Strong leadership and communication skills, • Hands-on approach and team spirit, • Competitive salary (depending on experience), • Supportive and professional working environment, • Opportunities for growth within the company

As a Director at Crown Jewels London Ltd, you will lead strategic initiatives to enhance our position in the jewelry retail market. You will be responsible for overseeing daily operations, ensuring the highest standards of customer service and product quality. Your role will involve managing a small but dedicated team, fostering professional growth, and driving sales performance. You will also collaborate with stakeholders to develop and implement business strategies that align with our brand's vision and goals. An ideal candidate should possess strong leadership skills, experience in business management, and a passion for the jewelry industry.

🌟 School Receptionist – Full-Time Hours: 8:00am – 4:30pm (40 hours per week) Salary: Competitive Location: North West London Recruiter: ECM Recruitment (on behalf of a primary school) ECM Recruitment is delighted to be recruiting on behalf of a warm, welcoming and high-achieving primary school in North West London. We are looking for an organised, confident and personable School Receptionist to join their team. This is an important role at the heart of the school’s daily operations. You will be the first point of contact for parents, pupils, visitors and external partners — representing the school’s values with professionalism, warmth and efficiency. ⭐ The Role As the School Receptionist, you will support the administrative, organisational and communication processes within the school and ensure that all visitors and callers receive a positive and professional experience. Key Responsibilities: Reception & Front of House • Serve as the first point of contact for parents, carers and visitors., • Manage visitor sign-in procedures and uphold safeguarding protocols., • Maintain a warm, organised and professional reception area., • Maintain manual and electronic records, ensuring accuracy and confidentiality., • Manage the school email inbox, responding or forwarding queries as needed., • Process attendance registers daily and support attendance monitoring., • Prepare, organise and distribute post, documents and school communications., • Support with organising school events, parents’ evenings, trips and staff training., • Draft and send professional email communications., • Assist with newsletters, letters and digital/print communications to families., • Enter and manage data within the school’s finance systems., • Produce reports as required., • Ensure all safeguarding procedures are followed for visitor access., • Be alert to unauthorised individuals and report concerns appropriately., • Previous experience as a school receptionist or administrator is highly desirable., • Strong written and verbal communication skills., • Excellent organisational skills and ability to prioritise under pressure., • Confident user of Microsoft Office; experience with MIS systems (e.g., Arbor) is an advantage., • High level of accuracy and attention to detail., • Warm, welcoming and professional manner., • Positive, adaptable and able to handle busy environments., • Committed to safeguarding, equality and confidentiality., • Able to use initiative and solve problems proactively., • GCSE English and Maths (or equivalent)., • Supportive and friendly staff team., • A role with real variety and responsibility., • The chance to be a key part of the school’s community and daily life.

Restaurant Manager - Zuma London Zuma is a contemporary Japanese restaurant collection inspired by the informal and energetic style of izakaya dining. This role is based at Zuma London -- our original restaurant in the heart of Knightsbridge, where the zuma journey first began. A globally recognised destination, Zuma London remains the beating heart of our brand's energy. Part of the Azumi group, an award-winning international restaurant group, Zuma brings modern, vibrant dining experiences to iconic cities across the world. With over 20 Zuma locations and multiple ROKA venues globally, our portfolio continues to grow -- each restaurant offering a distinctive yet unmistakably zuma experience. About the Role We are seeking an enthusiastic Restaurant Managerto join our vibrant team at Zuma London . As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable experience. Our Restaurant Managers are dedicated, hands-on, and thrive in a luxury environment, all while upholding Zuma's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our ideal Restaurant Manager You'll embody our values and bring: • A natural team player who is at home working in sync with a large team, • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: • World-Class training - designed to inspire and educate, • Experience hospitality around the globe - with our five incredible brands, • Dining discounts - enjoy exclusive discounts across the Azumi group, worldwide!, • Access to Health Assured, our Employee Assistance Program, • Celebrate your milestones, with an additional day holiday for each two years worked Our Commitment to Inclusivity At Zuma, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at Zuma offers more than just a job - it's an opportunity to be part of a globally renowned brand that values consistency, growth, and excellence. It's a place where passion meets opportunities, and where every team member is valued for their contribution.

CR WHITECHAPEL LTD, trading as Coffee Republic, operates a busy and well-established café in the heart of Whitechapel. As part of one of the UK’s most recognised coffee brands, we are dedicated to providing exceptional coffee, fresh food, and outstanding customer service. We are now seeking an experienced and motivated Business Development Manager to lead our operations, drive business growth, and enhance the overall customer experience. The Business Development Manager will be responsible for managing all aspects of café operations while strategically developing the business to increase sales, profitability, and brand presence. The role combines hands-on operational management with proactive business development and marketing initiatives to grow revenue and build lasting customer loyalty. Key Responsibilities: Develop and implement business plans to increase sales, profitability, and customer retention. Analyse sales reports and market trends to identify new opportunities for growth. Create and manage local marketing campaigns, promotions, and events to attract customers. Build partnerships with local businesses, community groups, and delivery platforms to expand market reach. Introduce new menu ideas or service offerings in line with customer demand and Coffee Republic brand standards. Continuously seek opportunities to improve customer satisfaction and brand reputation. Set and monitor performance targets, budgets, and KPIs. Control costs through efficient stock, labour, and waste management. Prepare regular financial and operational reports for senior management. Identify underperforming areas and implement effective action plans. Lead by example, creating a positive, collaborative, and customer-focused culture. Conduct regular team meetings and training sessions to maintain high standards. Recruit, onboard, and develop new team members in line with company values. Skills and Experience Required: Proven experience as a Business Development Manager, Café Manager, or Hospitality Operations Manager. Strong leadership and team management skills with a focus on people development. Commercial awareness with experience in sales growth and profit management. Excellent communication, organisation, and problem-solving abilities. A hands-on approach and passion for delivering outstanding customer service. Proficiency in POS systems, MS Office, and financial reporting tools. Flexibility to work weekends and peak hours when required. Working Hours: 37.5 hours per week

We are seeking an experienced and enthusiastic Bar Manager / Supervisor to join our team and lead our vibrant bar operations with passion and professionalism. You will be responsible for overseeing day-to-day service, managing staff, ensuring exceptional customer experiences, maintaining high standards of quality and compliance, and driving sales in a busy, dynamic environment. The ideal candidate will bring strong leadership skills, excellent product knowledge, and a hands-on approach to training, mentoring, and motivating the team to deliver outstanding service every shift. In return, we offer great perks including a 50% employee discount, competitive pay, opportunities for career growth, and a supportive, friendly workplace culture. If you have a flair for creating memorable guest experiences and thrive in fast-paced hospitality settings, we want to hear from you. 🇮🇹🍸

14 years ago Thom James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Senior Chef, you'll be a specialist in creating the best Neapolitan Pizza's, and for every guest to leave with a full belly, and already planning their next visit. You'll also be accountable for: • Team leadership., • Stock management., • Successful guest pizza launches., • Kitchen maintenance management., • Pizza quality. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. Don't take our word for it. In our most recent 'happiness survey' (team feedback survey)... • Over 200 people said the thing they love most about working at Pilgrims is their team., • Over 100 people said their favourite pizza perk was the amount of free pizza they get., • And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims. What's in it for you? • £14.60 ph +tronc., • On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years). Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • A tasty bonus every time you refer a friend to join., • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!) So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon. Ciao!

Nora is not your typical Turkish restaurant. Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce and a no-rules, no-dogma approach to creativity. This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens About the role. We are looking for a passionate and professional Senior Waiter to join our team at Nora,Canary Wharf. Nora is rooted in Turkish heritage, with a vision to elevate the food, culture, and experience we bring to our guests. This is an exciting opportunity to be part of building something new, bringing energy, personality, and leadership to our dining room. We want someone who thrives in a fast-paced, creative environment, who cares deeply about people, food, and culture, and who is eager to grow as we grow. Responsibilities : ·Delivering attentive, warm, and professional service that creates memorable guest experiences. ·Guiding and supporting the team with positive energy and a team-first mindset. ·Taking accurate food and drink orders and ensuring seamless communication with the kitchen and bar. ·Maintaining strong knowledge of the menu, ingredients, and wine list — and confidently making recommendations. ·Ensuring tables are prepared, set, and maintained to Nora’s high standards. ·Managing multiple tables and service flow with efficiency and calm under pressure. ·Handling guest enquiries and requests with professionalism and care. ·Processing payments and transactions with accuracy and attention. ·Leading by example, supporting team development, and helping create a culture of growth. Requirements. ·Minimum 1–2 years’ experience in a professional, high-quality restaurant environment. ·Genuine passion for food, wine, hospitality, and people. ·Strong communication skills and a confident, guest-focused approach. ·Ability to multitask and thrive in a dynamic, fast-paced setting. ·A positive, professional, and collaborative attitude. ·Flexibility to work evenings, weekends, and holidays. ·Fluent in English (additional languages are a plus).

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Nora is not your typical Turkish restaurant. Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce and a no-rules, no-dogma approach to creativity. This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens. About the role. We are looking for an ambitious Sous Chef to join our team at Nora, Canary Wharf. Nora is rooted in Turkish heritage, with a vision to elevate the food, culture, and experience we bring to our guests. This role is perfect for a chef who wants to take the next step in their career, grow into a leadership role, and help shape something truly special. You’ll be working in a kitchen that values creativity, respect, teamwork, curiosity, learning, and passion — all while cooking with exceptional produce and delivering food that inspires. Responsibilities. ·Working alongside the Head Chef to lead, support, and motivate the wider kitchen team. ·Leading by example and creating a positive, respectful, and collaborative culture. ·Building and maintaining strong relationships with suppliers to ensure the finest seasonal and authentic ingredients. ·Ensuring every dish meets Nora’s standards and reflects our elevated Turkish identity. ·Keeping control and focus during busy services while maintaining consistency and quality. ·Overseeing day-to-day kitchen operations, checklists, and organisation. ·Collaborating with restaurant management to enhance the overall guest experience. Requirements. ·Previous experience in a professional, high-quality restaurant environment is essential. ·A genuine drive to grow as a leader, develop your skills, and help create something unique.

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Pastry Chef de Partie at Fallow, you will be responsible for running the pastry section of the kitchen, ensuring the highest standards in the preparation, presentation, and execution of all pastry and dessert items. This is a fantastic opportunity to work alongside skilled chefs and expand your knowledge in an innovative, ingredient-led environment. Key responsibilities: • Take charge of the pastry section, preparing and producing desserts, breads, and baked goods to an exceptional standard., • Ensure consistency, creativity, and precision in every pastry item served., • Assist in the management of pastry stock levels, ordering, and storage in line with purchasing and sustainability guidelines., • Maintain a clean, organized, and efficient pastry area at all times., • Collaborate closely with the wider kitchen team to support seamless service., • Uphold food safety, hygiene, and allergen awareness practices to the highest standard. About you: • Previous experience as a Pastry Chef de Partie, or solid experience as a Demi Chef de Partie in a fast-paced, high-quality pastry kitchen., • Passionate about modern pastry techniques, seasonal ingredients, and innovation., • Meticulous attention to detail and a strong commitment to excellence., • A collaborative team player with excellent communication skills., • Positive, proactive, and eager to grow and develop within a supportive environment. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Company Overview Diancang UK specialises in Sino-UK trade and consultancy services, helping businesses navigate market opportunities between the UK and China. With deep expertise drawn from successful e-commerce experience in China, we support clients with market research, strategic advice, and practical guidance on expanding into new international markets. Our services include professional market research in the UK, strategic planning for China market entry, and support with business registration, development, and cross-cultural communication. Job Description An exciting opportunity has arisen for an experienced Business Consultant to support clients expanding into global markets. The ideal candidate will bring sharp analytical skills, sound commercial judgement, and the ability to identify challenges, shape effective strategies, and present recommendations with clarity and impact. Key Responsibilities • Assess client needs, organisational objectives, and strategic requirements to define project goals. 2. Identify issues related to business strategy, organisational processes, and market positioning in both UK and Chinese contexts., 3. Select appropriate research methodologies, collect and analyse data, and interpret insights to inform recommendations., 4. Develop and implement pragmatic solutions tailored to client goals, supported by robust research and evidence., 5. Advise clients — including commercial enterprises and organisations — on strategic options, market entry, and business growth., 6. Run workshops and present findings to clients, industry groups, or at conferences and seminars., 7. Represent Diancang UK professionally in external forums and contribute to thought leadership. Qualifications & Experience At least 7 years’ experience in consultancy, business strategy, or a related advisory role, with a track record of delivering client-facing projects. Proven ability to manage complex engagements, interpret research, and present strategic recommendations to senior stakeholders. Strong analytical and problem-solving skills, with experience designing and executing research methodologies. Excellent communication skills, both written and verbal, with confidence in delivering presentations and workshops. Experience working with international clients or cross-border projects is highly desirable. Chinese language skills (mandarin or cantonese) considered a strong advantage. A degree in business, economics, management, or a related discipline is preferred.

Job description Come and join our amazing team at Travelodge London Kings Cross Royal Scot as a Housekeeping Supervisor on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. The ideal candidate will have leadership experience. Just some of the benefits: • Fun friendly environment, • 50% discount on rooms plus food and drink, as well as friends and family discount., • £50 Travelodge voucher on each work anniversary, • Pension scheme totalling 8% (employer contribution 3%), • Discounts off many high street retailers and mobile phone providers such as Vodafone., • Opportunities to develop into Management roles through our ‘Aspire Programme’, • Opportunity to earn more through our Team member incentive schemes We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job would be to lead and train a team to ensure that bedrooms, bathrooms and public areas are cleaned to the very highest standard. You should be comfortable talking to a group and giving constructive feedback. If you feel you would enjoy a Housekeeping Supervisor role with us here at Travelodge then please click ‘apply’ now. We’d love to hear from you. Schedule: 10am to 3-5pm varies depending on how busy the day is.

NVQ Level 2/3 Plumber – London Full-Time / Subcontract | £220–£300 per day | Immediate Start** About Us White Cedar Plumbing & Construction delivers high-end plumbing, heating, and construction services across London. We work with developers, landlords, restaurants, and residential clients on new builds, refurbishments, loft conversions, and commercial upgrades. We are expanding and looking for reliable NVQ-qualified plumbers to join our growing London team. 🔨 Role Overview We are seeking a skilled NVQ Level 2 or Level 3 Plumber to handle first fix, second fix, maintenance, and renovation plumbing across London. The ideal candidate can work independently, read drawings, and produce high-standard work consistently. 🧰 Key Responsibilities • Carry out first fix installations (pipework, soil stacks, hot/cold distributions, manifolds)., • Complete second fix installations (toilets, basins, baths, showers, radiators)., • Install and repair unvented cylinders (G3 qualified preferred)., • Work on refurbishment and new build sites., • Diagnose and resolve plumbing and heating faults., • Read and work from technical drawings and architectural plans., • Work alongside builders, electricians, and site supervisors., • Ensure all works meet UK regulations and White Cedar quality standards., • NVQ Level 2 or Level 3 Plumbing & Heating (essential)., • CSCS card (preferred, not required)., • Experience in residential and commercial plumbing., • Must have own tools; van preferred but not essential., • Strong problem-solving and time-management skills., • Ability to work independently and meet deadlines., • £220–£300 per day depending on experience., • Long-term ongoing projects across London., • Weekly payment structure., • Opportunities for leadership roles as we expand. Subject Line: NVQ Plumber Application – London

Join our new culinary venture as a Head Chef and bring your culinary vision to life. You will lead the kitchen team in our chic bar setting, focusing on creating exquisite cocktail and cicchetti pairings alongside our signature pizzas. Your role will involve menu development, sourcing quality ingredients, and ensuring high standards of food presentation and hygiene. Responsibilities: • Develop and oversee a diverse menu that blends traditional and innovative dishes., • Manage kitchen operations, including inventory and cost control., • Train and mentor junior kitchen staff to maintain high performance., • Ensure compliance with health and safety regulations. Qualifications: • Proven experience as a Head Chef or similar role in a high-quality establishment., • Strong leadership skills with the ability to motivate a team., • Excellent knowledge of culinary techniques and trends., • Ability to work under pressure and resolve issues efficiently.

Join us as a Manager at our vibrant new café-restaurant, opening in January. Our establishment is fully halal and alcohol-free, providing a unique dining experience in Walthamstow. We seek a dedicated individual to lead our team and ensure exceptional service. Responsibilities: • Oversee daily operations to maintain a smooth and efficient service., • Foster a positive work environment and motivate the team., • Ensure compliance with health and safety regulations., • Manage inventory, ordering, and cost control effectively., • Implement strategies to enhance guest satisfaction and drive business growth. Requirements: • Proven experience in a managerial role, preferably in the hospitality industry., • Strong leadership and communication skills., • Ability to work under pressure and manage multiple tasks efficiently., • Commitment to high standards of quality and service., • Passion for fostering a positive and inclusive workplace.

Zuma Cannes is hiring for the 2026 season and we are looking for an exceptional Restaurant Manager to join our seasonal team. If you're currently based in London and ready for a season that blends high performance with high energy, this is the role for you. You'll complete your training with our London leadership team before relocating to Cannes for the summer season. This is a role for someone who thrives on pace, precision and unforgettable hospitality. Cannes moves fast, and the atmosphere is electric, you'll be at the heart of it. What You'll Do • Own the rhythm of service across lunch and dinner, setting the pace and the standard every day, • Lead a FOH team that performs at the highest level, disciplined, energetic, and obsessive about guest experience, • Command the floor in a luxury, high-volume environment where precision matters and flow is everything, • Coach, elevate, and inspire your team to deliver the true Zuma ethos; effortless sophistication, exceptional hospitality, • Work seamlessly with Bar, BOH and Reservations, keeping communication tight and service smooth, • Drive the season forward, shaping operations, planning ahead, and ensuring we're always ready before the doors open What We're Looking For • Current/previous experience as Restaurant Manager or above in a premium or luxury environment, • Strong leadership presence, • Someone who loves the rhythm of busy service and knows how to elevate a guest's experience, • Ability to relocate for the summer season (accommodation provided), • A genuine passion for people, product, and performance Benefits As part of our team, you'll enjoy: • World-Class training, designed to inspire and educate, • Global opportunities, experience hospitality around the globe with our five incredible brands, • Family Meals are shared daily, • Rewards + Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition, • Dinning discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Senior Sous Chef at Fallow, you will work closely with our Head Chef to deliver an outstanding dining experience. You will take a lead role in maintaining the highest standards of food quality, creativity, and efficiency, helping to shape a progressive and forward-thinking kitchen. Key responsibilities: • Oversee daily kitchen operations, ensuring smooth and efficient service during peak hours., • Ensure consistency in food quality, presentation, and portion control across all dishes., • Implement and maintain kitchen workflows to optimize efficiency and minimize waste., • Monitor inventory levels, conduct stock takes, and manage ordering to prevent shortages., • Enforce health, safety, and hygiene regulations, ensuring compliance with food safety standards., • Train and supervise kitchen staff, ensuring they follow recipes, procedures, and best practices., • Manage kitchen maintenance and cleanliness, coordinating necessary repairs and upkeep., • Assist the Head Chef in menu planning and development, incorporating seasonal and sustainable ingredients. About you: • Proven experience as a Sous Chef in a high-quality, fast-paced kitchen., • Passion for sustainability and innovative cooking techniques., • Strong leadership skills with the ability to train, inspire, and develop a team., • Excellent organizational and time management abilities., • A collaborative mindset and a commitment to fostering a positive kitchen culture. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

At Honest Greens, we believe real food — and real coffee — should be for everyone. Born in Barcelona in 2017, we’re a fast-casual lifestyle brand redefining healthy eating with fresh, seasonal, and sustainable ingredients. Now expanding across Europe, we’re bringing our Eat Real philosophy to London — and we need a Coffee Manager to champion our coffee culture. Your mission: You’ll own everything coffee — from quality, consistency, and training, to supplier relationships and innovation. You’ll lead and coach baristas across our sites, ensure every cup meets Honest Greens’ high standards, and help shape how our guests experience coffee every day. What you’ll do: • Lead and develop barista teams across multiple locations, • Ensure coffee quality, calibration, and consistency, • Oversee Eversys machine maintenance, setup, and training, • Manage supplier relationships and product development, • Create and deliver training for baristas and FOH teams, • Drive coffee performance, innovation, and sustainability initiatives What you’ll get: • Up to £45k per year, • Free staff meals & daily coffee, • 50% team discount across all Honest Greens locations, • Career growth — from Coffee Manager → Beverage / Operations Leadership, • Regular team events and development programs, • Work with premium coffee, top equipment, and a real purpose What we’re looking for: • Strong background in coffee operations, training, and leadership, • Skilled in espresso calibration, milk texturing, and drink presentation, • Confident working with Eversys machines, • Excellent communicator and team motivator, • Full-time availability (45 hrs/week), • Passionate about real food, great coffee, and sustainability

Sous Chef –Al Duca Restaurant Al Duca have a sponsor license and are able to sponsor eligible candiates. After 25 years of serving authentic Italian cuisine in St James’s, Al Duca has proudly relocated to Willow Place, Westminster. We are now seeking an experienced and passionate Sous Chef to join our team and play a key role in leading the next chapter of our story. About the Role As Sous Chef, you will support the Head Chef in delivering exceptional Italian dishes with a focus on authenticity and quality. You will help manage daily kitchen operations, lead and inspire the team, ensure high standards of food safety and consistency, and contribute to menu development. What We’re Looking For Previous experience as a Sous Chef in a high-quality restaurant. A passion for Italian cuisine and seasonal ingredients. Strong leadership, communication, and organisational skills. Ability to work under pressure and maintain attention to detail. Flexibility, creativity, and a team-player attitude. Benefits & Opportunities Competitive salary and staff benefits (£45,000 - £50,000 a year) Sponsorship available (we are a licensed sponsor for eligible candidates). Career growth opportunities – the owner operates several restaurants across London, offering the chance to progress within a wider group. Be part of a respected restaurant brand with a strong reputation for quality and authenticity. If you are excited to contribute your skills, creativity, and passion to Al Duca’s new chapter in Westminster, we would love to hear from you.

Join the Fundamental Hospitality Family: Head Waiter Opportunities at Gaia, La Maison Ani & Shanghai-Me, London About Us Fundamental Hospitality is bringing some of the world’s most exciting dining destinations to London. From the refined Mediterranean flavours of Gaia, to the Parisian elegance of La Maison Ani, and the luxurious Asian allure of Shanghai-Me, our restaurants share a commitment to exceptional service, exquisite cuisine, and unforgettable guest experiences. The Role: Head Waiter/ess We are looking for passionate and professional Head Waiters / Waitresses to join our teams across Gaia, La Maison Ani, and Shanghai-Me. As a Head Waiter/ess, you will be at the heart of the guest journey; ensuring service runs smoothly, supporting your section team, and delivering warm, attentive hospitality. Key Responsibilities • Oversee and support your section team to deliver impeccable service., • Take and manage orders, ensuring a smooth tempo and timely table turnover., • Liaise with the front desk to coordinate seating plans., • Maintain mise en place, stock levels, and cleanliness standards., • Ensure guest preferences, allergies, and special requests are communicated and actioned., • Lead by example in service delivery, upselling, and guest engagement., • Work collaboratively with chefs, sommeliers, and management to exceed guest expectations. About You • Previous experience in a high-end or luxury dining environment., • Strong communication and leadership skills., • Passion for delivering outstanding service and creating memorable dining moments., • Organised, detail-oriented, and proactive., • A genuine love for hospitality and teamwork. Why Join Us? • Be part of a fast-growing international hospitality group with global career opportunities., • Competitive salary and service charge., • Meals on duty and staff discounts across our venues., • Continuous training and development to support your career goals., • A vibrant, supportive, and high-performing team culture. If you’re ready to bring your skills, energy, and personality to one of London’s most exciting dining collections, we’d love to hear from you.

Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

Overview: London Recruitment Services is currently recruiting on behalf of our client, a dynamic and fast-growing technology solution provider based in London, for the position of Software Engineer. This role is ideal for a highly skilled and technically proficient individual with strong leadership capabilities and a deep understanding of IT systems & infrastructure. You will work closely with our technical leads and product teams to build robust solutions that support the company’s long-term growth. The Role As a Software Engineer, you will play a key role in designing, developing, and maintaining high-quality software applications. You will work closely with our technical leads and product teams to build robust solutions that support the company’s long-term growth. This role is eligible for sponsorship under the Skilled Worker Visa (SOC 2136 – Programmers and Software Development Professionals). Key Responsibilities • Develop, test, and maintain high-quality software solutions., • Write clean, efficient, and well-documented code., • Contribute to system and application design, architecture, and planning., • Debug, diagnose, and resolve software defects and performance issues., • Collaborate with cross-functional teams including product managers, designers, and QA engineers., • Participate in code reviews and ensure development best practices., • Support continual improvement in development processes and tools. Essential Skills & Experience • Strong programming experience in at least one major language (e.g., Java, Python, C#, JavaScript, Go, or similar)., • Experience with software development lifecycle (SDLC) methodologies., • Knowledge of databases (SQL or NoSQL)., • Understanding of version control (e.g., Git)., • Ability to solve complex technical problems and think analytically., • Good communication skills and ability to work in a team environment. Desirable Skills • Experience with cloud platforms (AWS, Azure, or GCP)., • Familiarity with microservices, containerisation (Docker, Kubernetes)., • Front-end experience (React, Angular, Vue) or mobile development., • Experience working in an Agile environment. Benefits: • Competitive salary aligned with experience and visa requirement, • Visa sponsorship and compliance support, • Opportunity to work in a fast-growing technology environment, • Long-term career growth within the business support function Application Deadline: Applications will be evaluated continuously as they are received. Please ensure your submission by 20th December 2025 How to Apply: Interested candidates should apply through Job Today or send their CV and a short cover letter. Please note: Only shortlisted applicants will be contacted

Join us as we continue to expand across London. We are part of a chain of 6 high-end Central London Dry Cleaning Stores spaced across the capital. As we grow, we are continuing our search for driven, open-minded and hard-working individuals to help us grow and stretch our business. We are currently looking to hire Laundry/Store Assistants Experience in the industry is NOT REQUIRED We value individuals who possess an open-minded mentality to work, coach-ability and a strong hardworking nature. * Full and detailed training is provided by our team What we look for: • Driven, committed and target-orientated individuals, • Good organisational skills, • Team Players, • Thorough desire for quality and detail Job Roles: Sorting and ticketing garments per orders Quality Control of Garments Loading and unloading of laundry machines Booking in and ticketing of garments Folding and packing of shirts and other laundry. Maintaining cleanliness of the store and common work spaces The job leads onto a shop assistant role which would involve the following Handling and processing payments Maintaining and building great customer relations Why join us? • Join a special, diverse and enjoyable company culture, • Excel and develop vital and transferable skills such as sales, customer service, management, leadership etc *Who are we? * • Officially founded in 2001, we are a growing, diverse cleaning company with branches spaced all across central London. We have bases in Mayfair, Marylebone, Fitzrovia, Euston, Covent Garden and Baker Street., • We look forward to welcoming you

Overview We are seeking a commercially focused and results-driven Commercial Manager to support the growth of our modern Chinese restaurant business. This role will lead the implementation of revenue-building initiatives including corporate catering development, platform partnerships and local business collaborations, while also supporting marketing strategy, profitability optimisation and operational performance to drive sustainable business expansion. Key Responsibilities • Identify and develop new commercial opportunities including corporate catering contracts, online delivery platform partnerships and event-based catering services;, • Manage and strengthen relationships with third-party delivery platforms to maximise online sales performance;, • Monitor market trends, competitor activity and customer feedback to implement store-level growth strategies;, • Negotiate commercial terms with corporate customers and key suppliers;, • Oversee delivery coordination processes to ensure service quality standards are consistently met;, • Set sales targets and monitor team performance to support achievement of commercial objectives;, • Work collaboratively with operations, front-of-house and delivery teams to ensure effective service delivery and full brand compliance;, • Manage client billing arrangements and account status to support healthy cash flow management;, • Support local brand marketing activity including promotional events, community partnerships and sampling campaigns;, • Contribute content ideas and promotion proposals aligned with company brand and social media standards;, • Oversee selected aspects of day-to-day restaurant operations including staffing coordination, inventory controls, cleanliness standards and service flow supervision. Candidate Requirements • Bachelor’s degree or above in Business, Hospitality, Marketing or a related discipline;, • Prior management experience within the restaurant or café sector, ideally within fast-casual or Asian cuisine operations;, • Strong leadership skills with a proven ability to manage and motivate operational teams;, • Excellent communication, negotiation and organisational capabilities;, • Familiarity with delivery platforms such as HungryPanda and online ordering systems;, • Fluency in English and Mandarin and/or Cantonese essential;

Job title: Cafe Manager, House of Bandits Cafe (by Sarabande) Location: Tottenham, London Salary: £30-35k, dependent on experience Contract type: Full-time Start date: February 2026 About Sarabande Foundation Established by Lee Alexander McQueen, Sarabande is a charitable foundation supporting creative talent across fashion, art, design, and craft. As part of our ongoing commitment to innovation and social impact, we are launching a new cafe space beside our Tottenham studios and looking for a dynamic and driven Cafe Manager to lead it. The Role This is an exciting opportunity to shape a brand-new business in the heart of Tottenham, a rapidly evolving part of London. As Cafe Manager, you’ll have the freedom to bring your ideas to life, build a vibrant, welcoming space, and create meaningful connections with the local community. You'll play a pivotal role in shaping the culture and success of the cafe while supporting Sarabande’s broader mission. Key Responsibilities • Operations management: oversee the day-to-day running of the café, ensuring high standards of service, hygiene, and food safety, • Team leadership: recruit, train, and manage a small team of staff, fostering a positive and inclusive work environment, • Marketing: lead on café marketing and promotion, developing a strategy that focuses on community connections, increasing footfall and revenue, and establishing the cafe within the local area, • Customer experience: Deliver outstanding customer service, creating a warm and welcoming atmosphere for all visitors, • Menu development: work with local suppliers (where possible) and partners to develop a fresh, seasonal, and sustainable menu that reflects Sarabande’s values, • Financial oversight: work with Sarabande’s finance team to manage budgets, stock, and ordering; monitor sales and costs to ensure profitability, • Community engagement: Collaborate with the wider Sarabande team to integrate the café into the Foundation’s public programme of events and exhibition, whilst upholding Sarabande’s commitment to creativity, community, and sustainability Person Specification Essential • Previous experience managing or supervising in a cafe, hospitality, or similar retail environment, • Experience in stock and budget management, • Strong leadership and organisational skills, • Passion for delivering excellent customer service, • A proactive, hands-on approach and the ability to take initiative, • Barista experience and/or food hygiene certification, • Experience launching or developing a new food & beverage offering, • Connection to or knowledge of Tottenham and its community, • Interest in or experience working with charities, arts organisations, or creative enterprises To Apply We are currently accepting applications so please send your CV and a brief cover letter outlining why you're interested in this role and what you would bring.

ōmí lounge isn’t just another bar. We’re a high-end, chic destination in the heart of London’s West End where music, food, and culture collide. Now, we’re looking for a standout General Manager who can take the reins and push ōmí into its next chapter of growth. The Role This isn’t a “keep the lights on” role. We want someone who lives and breathes the West End nightlife scene, understands how to grow revenue in a competitive market, and comes with real relationships and a built-up client list. You’ll be the face of ōmí, curating the experience, driving numbers, and setting the tone for a team that thrives on energy, creativity, and excellence. What You’ll Do • Be the heartbeat of ōmí lounge: leading the team, shaping culture, and setting the standard for service., • Own the numbers: grow revenue streams, manage budgets, and maximize profitability., • Bring your network: leverage your West End contacts and client base to keep the lounge buzzing with the right crowd., • Run the floor like an orchestra: from reservations to VIP hosting, you’ll make sure every night feels effortless and unforgettable., • Keep us sharp: ensure operations, compliance, and licensing are never in question. What We’re Looking For • Proven GM (or senior leadership) experience in the West End—not just “hospitality,” but specifically high-end lounges, restaurants, or nightlife., • A track record of growing revenue, hitting ambitious targets, and building repeat business., • A client list and industry relationships you can activate from day one., • Natural leader: inspires, motivates, and keeps the team firing on all cylinders., • Hungry, creative, and relentless about elevating guest experience. Why Join ōmí Lounge? • £50k base salary plus opportunity for performance-based bonus structure., • A chance to shape and scale one of the West End’s most exciting venues., • Be part of a brand that values bold ideas, creativity, and innovation—not just status quo management., • Career growth opportunities as ōmí expands., • A front-row seat (and role) in London’s nightlife culture. If you’re the GM who knows how to make a venue thrive—not just survive—and you’ve got the West End credibility and network to back it up, we want to hear from you. Disclaimer: ōmí is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Growing Farmily as a Kitchen Supervisor! ✔ Monday to Friday – No Weekends! We’re on the lookout for an experienced, ambitious, and energetic Kitchen Supervisor who holds high standards and has a genuine passion for great food and great people. If you’re ready to grow with a young, expanding team—and enjoy your weekends free—this could be the perfect role for you! In this role, you’ll support the Kitchen Manager with daily operations including cost control, food quality, productivity, and health & safety. You’ll also be a key leader in the kitchen—supervising the team, upholding our standards, and helping everyone deliver their best. What We Offer • Monday to Friday work schedule – enjoy your weekends off!, • £14.95/hour (including a weekly £1 Mystery Shopper bonus), • Daily food allowance during shifts + unlimited coffee, • 50% off across all our restaurants when off-duty, • Paid day off on your birthday, • Healthcare cash plan, • Discounts on Pantry favourites (including our tahini chocolate spread!, • Team socials & annual parties, • Clear opportunities for career development, • Green Commute Cycle Scheme, • Employee Assistance Programme (mental health & well-being support) Key Responsibilities • Deliver consistently outstanding food quality—from prep to service, • Support in training and developing kitchen team members, • Maintain excellent kitchen health & safety standards, • Support the Kitchen Manager in managing operational costs What Makes a Great Farmer? • Experience running a fast-paced kitchen, • A colourful personality—bold yet humble, • True passion for great food and great people, • A caring leadership style that supports and develops the team At Farmer J, we prepare delicious food from scratch using the best ingredients, sourcing locally whenever possible from high-welfare UK farms. We take pride in what we do… and yes, we proudly wear bandannas! Does this sound like you? Apply now — we can’t wait to hear from you!

Join our dynamic team as a Salon Manager at Nailuxury, where your leadership skills will shine in our vibrant beauty and coffee bar settings. As a Salon Manager, you will be responsible for overseeing daily operations, ensuring the highest quality of customer service, and managing a team of talented professionals. must have at least 2 years salon experience in the UK. Key Responsibilities: • Supervise and motivate staff to achieve sales targets and maintain high standards., • Handle scheduling, inventory management, and supplier relationships., • Oversee client bookings and ensure an exceptional customer experience., • Maintain cleanliness and safety standards throughout the salon., • Implement marketing strategies to promote services and special offers. Qualifications: • Proven experience in a managerial role within the beauty industry., • Strong leadership and interpersonal skills., • Excellent organizational and multitasking abilities., • Knowledge of beauty products and services. This is an exciting opportunity to lead a passionate team in a stylish and trendy environment. If you have a flair for beauty and a knack for management, we would love to hear from you.

Start Date: Immediate Starts Available Earning Potential: Unlimited – Uncapped Commission Structure Are you looking for a fresh start or a new career path with no experience required? Ready to learn, grow, and earn what you deserve? We want to hear from YOU! 🚀 About the Role: We're on the lookout for ambitious, outgoing, and self-motivated individuals to join our dynamic Sales & Customer Service team. This is a fantastic opportunity for anyone eager to kick-start a career in sales, customer relations, or business development — no previous experience needed! 💼 What You’ll Be Doing: Representing clients and brands with professionalism and enthusiasm Engaging with customers to understand their needs and provide tailored solutions Delivering exceptional customer service and building long-lasting relationships Participating in our structured Business Development Program Traveling for events, client meetings, or campaign launches 🌱 What We Offer: Unlimited earning potential with uncapped opportunities! Comprehensive training and coaching from industry experts A supportive team environment focused on personal and professional growth Fast-track progression opportunities into leadership and management roles Fun, social team culture with regular networking events and team outings Opportunities to travel nationally and internationally ✅ What We’re Looking For: A positive, can-do attitude and great communication skills A passion for people and delivering outstanding service Willingness to learn and a strong work ethic No previous experience? No problem! We provide all the training you need This is more than just a job — it’s a career opportunity with no limits.

WE ARE HIRING IT PROJECT MANAGER A&H Creative Business Solutions Limited is looking for a highly skilled and motivated IT Project Manager to join our growing team. The ideal candidate will oversee and deliver IT projects on time, within scope, and within budget, while ensuring high-quality outcomes and smooth communication between clients, stakeholders, and technical teams. Key Responsibilities: • Plan, manage, and deliver IT projects from initiation to completion., • Coordinate with internal teams, clients, and external vendors., • Define project scope, goals, timelines, and resource allocation., • Monitor project progress and prepare regular status reports., • Identify project risks and implement mitigation strategies., • Ensure all project deliverables meet quality standards and business requirements., • Lead project meetings and maintain documentation throughout the project lifecycle., • Manage project budgets and ensure cost efficiency., • Support the implementation of new technologies and system improvements., • Maintain effective communication and strong relationships with stakeholders. Required Skills & Qualifications: • Proven experience as an IT Project Manager or similar role., • Strong understanding of project management methodologies., • Excellent communication, leadership, and problem solving skills., • Ability to manage multiple projects simultaneously. Education & Experience: • Bachelor’s or Masters degree in IT, Computer Science, Project Management or a related field experience minimum 3 year., • Professional certifications related to job are preferred but not mandatory.

About the Role The Malayalee Association of the UK (MAUK) invites applications for a passionate, experienced and forward-thinking Principal to lead the London Academy of Dravidian Arts (LADA) — a specialist weekend performing arts academy dedicated to preserving, teaching and promoting the rich heritage of Dravidian classical and contemporary art forms including dance, music, drama and martial arts. Although LADA operates primarily on weekends the Principal role is a full-time leadership post (37.5 hours) responsible for year-round artistic direction, academy management, project delivery, performance planning, staff development, safeguarding, administration and community engagement. This is a rare opportunity to shape a growing arts academy with deep cultural roots and an ambitious vision for the future. Leadership and Operations • Oversee the day-to-day running of the academy including weekend and evening activities, • Ensure classes, rehearsals, assessments and events are delivered smoothly, • Lead on safeguarding, health and safety and quality standards, • Support teachers with timetables, resources and classroom needs, • Monitor teaching quality and support staff to maintain high standards, • Coordinate assessments, exams and student progress reviews, • Help improve and update lesson plans and activity programmes, • Build strong relationships with students, parents, teachers and volunteers, • Represent the academy at internal events, showcases and community programmes, • Promote a positive and inclusive learning environment, • Manage scheduling, staffing, budgets and resource allocation, • Lead on event planning including performances, festivals and presentations, • Prepare reports, development plans and updates for MAUK leadership, • Help shape the long-term vision for the academy, • Identify opportunities to expand classes, partnerships and student numbers, • Experience in arts education or arts organisation management, • Strong leadership, organisation and communication skills, • A good understanding of South Asian or Dravidian performing arts, • Ability to build positive relationships and lead a diverse team, • Confidence working in a fast-paced weekend-focused environment, • Relevant degree or equivalent qualification in arts, education, management or a related discipline, • Knowledge of school or academy administration, • Understanding of health and safety responsibilities within an educational setting, • Experience coordinating performances or cultural events, • Background as a performer or instructor in music, dance, drama or martial arts, • Experience improving programmes or developing new classes

Store Manager – Italian Food & Beverage Concept (City of London) Immediate Start | Italian Speaking Required An established Italian food and beverage concept is seeking an experienced Store Manager for its location in the City of London. This role requires a hands-on leader capable of managing daily operations and ensuring an outstanding customer experience. Key Responsibilities Oversee daily store operations with a strong focus on service quality and operational efficiency. Lead, train, schedule, and motivate a diverse team to meet performance and sales objectives. Manage inventory, stock control, ordering, and waste reduction. Maintain compliance with health & safety standards and internal operating procedures. Analyse performance data to drive profitability and operational improvements. Requirements Fluency in Italian is essential. Proven managerial experience in hospitality, café, bakery, or retail food environments. Strong leadership and people-management skills. Ability to operate effectively in a fast-paced environment with a proactive approach. Excellent organisational and communication skills. Immediate availability required.

We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

La Mia Mamma is more than just a restaurant – it’s an authentic culinary journey that celebrates the rich and diverse flavours of Italy’s regions. Each of our restaurants offers a rotating menu curated and cooked by real Italian mammas flown in from across Italy, bringing regional dishes to life in the heart of London. We are currently looking for a passionate and experienced Sous Chef to join one of our vibrant and growing teams. If you have a strong background in regional Italian cuisine, thrive in a fast-paced environment, and enjoy leading a kitchen team, we’d love to hear from you. What We’re Looking For: • Proven experience as a Sous Chef in high-volume, quality-driven kitchens, • Ability to follow and replicate authentic recipes and specifications, • Strong leadership and communication skills, • High standards of cleanliness, organisation, and consistency, • Right to work in the UK (essential) Key Responsibilities: • Support and lead the kitchen team to deliver consistent, high-quality dishes, • Follow La Mia Mamma’s recipes, portioning, and presentation guidelines, • Maintain a clean and safe kitchen in line with hygiene regulations, • Manage daily kitchen operations and assist the Head Chef in team supervision, • Oversee deliveries, stock rotation, and portion control, • Contribute to training and mentoring junior chefs, • Ensure all cleaning schedules and maintenance routines are carried out What We Offer: • £35,000 – £42,000 per year (including service charge), • A supportive, people-focused team with real growth opportunities, • The chance to work in a truly unique Italian concept, • Access to authentic Italian products and menus that change regionally, • A dynamic environment where food, culture, and family come together If you are ready to take the next step in your career with a restaurant that values tradition, quality, and genuine passion for Italian food – apply now!

Join our team as a chef at The Axe and Ember Smokehouse, a cozy and intimate setting in London. As our chef, you'll be responsible for creating delicious, smoked dishes that highlight our passion for quality ingredients and traditional cooking methods. Responsibilities: • Prepare and cook a variety of dishes to the highest standards., • Collaborate with the team to develop menu items and specials., • Ensure all food safety and hygiene standards are met., • Manage kitchen inventory and order supplies as needed., • Train and supervise kitchen staff as required. Qualifications: • Proven experience as a chef, preferably in a smokehouse or similar environment., • Strong understanding of different cooking techniques, especially smoking., • Ability to work well under pressure in a fast-paced environment., • Excellent organizational and leadership skills. Join us to bring a unique dining experience to our guests, where your creativity and culinary skills will be valued and celebrated.

Mucci’s is a modern Italian restaurant in the heart of Chelsea, known for exceptional food, warm hospitality, and high quality throughout. We’re proud to be a favourite dining destination in the neighbourhood, celebrated for our Italian classic dishes and impeccable service. We’re looking for a Head Chef to lead the kitchen at our restaurant on King’s Road and play a key role in our next chapter of growth. About the Role As Head Chef, you’ll be in charge of our kitchen, where consistency and quality are central to everything we do. You’ll have the opportunity to shape the future of Mucci’s, influence the menu, and help develop our talented brigade as we expand. What We Offer • A leadership role in a respected and growing hospitality brand, • A supportive team culture built on passion and professionalism, • Lead and inspire the kitchen team to deliver outstanding Italian cuisine, • Maintain exceptional standards of food preparation, presentation, and hygiene, • Manage stock, food costs, and supplier relationships efficiently, • Recruit, train, and mentor junior chefs and kitchen staff, • Proven experience in a premium restaurant setting, • Deep knowledge of Italian cuisine, • Strong leadership skills and a calm, professional approach under pressure, • A hands-on attitude and a genuine love for cooking and hospitality

14 years ago Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on… Nowadays we have over 20 award-winning pizzerias across the UK, we’ve got our own Pizza Academy where we run training workshops every day, and we’re also a BCORP - something we’re extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Senior Chef, you’ll be a specialist in creating the best Neapolitan Pizza’s, and for every guest to leave with a full belly, and already planning their next visit. You’ll also be accountable for: • Team leadership., • Heath & safety compliance., • Stock management., • Successful guest pizza launches., • Kitchen maintenance management., • ‘Push Yourself’ because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • ‘Be Yourself’ means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • ‘Respect Others’ because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong., • Over 200 people said the thing they love most about working at Pilgrims is their team., • Over 100 people said their favourite pizza perk was the amount of free pizza they get., • And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims. What's in it for you? • £14.60 ph +tronc., • Serious career development - We are opening 4 pizzerias this year & next., • On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years). Some of our favourite Pizza Perks include... • 1 extra day holiday as “Happiness Day’ so you can do something that you love and makes you happy about outside of work., • Team trips to Naples & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!) Ciao!

Bartender Reports to: Head Bartender / F&B Manager Location: UBA Shoreditch (part of Hart Shoreditch) ABOUT THE ROLE As Bartender in the Uba you are responsible for achieving objectives in high customer service whilst maintaining the high standards that Uba expect. You will deliver an exceptional support to the team and help the bar run smoothly to the specification of the UBA Managers and work as part of the bar team to deliver exceptional service. From morning coffees to late-night cocktails, you’ll take ownership of the bar operation, maintaining stock, driving consistency, and supporting your team in delivering exceptional drinks and warm, effortless service that reflects the UBA and Hart Shoreditch ethos. WHAT YOU’LL DO • Serving guests at the bar and delivering an excellent service., • Always making sure the standard of the drink is to the highest level., • Making sure the bar is stocked up at all times., • Cleaning the glasses and making sure the bars never run short., • To work with the whole team to achieve agreed goals and objectives., • Ensure consistency of the product throughout the Venue., • Always making sure the team have what they need to run a smooth service., • To carry out the smooth and efficient running of the service as appropriate., • To learn the menu and develop their drink knowledge., • In depth knowledge of the full menu, and able to give a detailed description of cocktails and drinks offering., • To comply with legal requirements of Food Hygiene and H&S. ABOUT YOU • Previous experience in a bartender role within premium hospitality venues is preferred., • Exceptional cocktail-making skills and a deep knowledge of spirits, wine, and coffee., • Calm under pressure with great communication and leadership skills., • Passionate about lifestyle-led hospitality and East London’s creative energy. WHY JOIN US At Hart Shoreditch, we combine contemporary design with generous, guest-first hospitality. As a Bartender, you’ll play a vital role in the heartbeat of our F&B offering, bringing flair, craft, and personality to every serve. You’ll have the space to experiment, collaborate, and grow within a team that values creativity, precision, and genuine connection.

Head Chef – PYRÁ (Queen’s Park, London) About PYRÁ PYRÁ is a neighbourhood modern European restaurant rooted in Spanish and Greek Mediterranean flavours, offering all-day dining, a curated wine list and an active events programme. With 40% of revenue generated through events—including weddings, private dining and standing canapé/bowl-food receptions—we are expanding our culinary leadership team as we relaunch with a new winter menu and chef partnership. Role Overview We are seeking an experienced and creative Head Chef to lead the kitchen at PYRÁ. The ideal candidate has a strong background in Spanish and/or Greek cuisine, combines traditional techniques with a modern approach and can confidently deliver both restaurant service and high-volume, high-quality event catering. The Head Chef will be responsible for all aspects of kitchen operations, menu development, costing, team leadership and ensuring consistent quality across à la carte dining, brunch and a diverse range of events. Key Responsibilities Culinary Leadership Lead the creation and execution of PYRÁ’s menu, highlighting Spanish and Greek influences. Develop seasonal menus for lunch, dinner, brunch and private events. Ensure exceptional quality, consistency and presentation across all dishes. Events & Catering Design and execute culinary offerings for weddings, corporate events, private dinners, standing events, canapé receptions and bowl-food service. Work with the events team to tailor menus, tastings and service flow for each event style. Plan logistics and production for high-volume events while maintaining PYRÁ’s premium standards. Kitchen Operations Manage daily kitchen operations including prep schedules, stock control, food safety and compliance. Oversee ordering, vendor relationships and cost control to achieve strong GP targets and minimise waste. Maintain a clean, organised and efficient kitchen in line with EHO standards. Team Management Recruit, train and develop a high-performing kitchen team. Create a positive culture built on collaboration, consistency and pride. Manage rota planning, labour cost control and staff performance. Collaboration Work closely with the owner, GM and events team to ensure seamless service between kitchen and front of house. Participate in menu planning, promotions, tastings and new concept development. Required Experience Minimum 5 years’ experience in senior kitchen roles, with at least 2 as Head Chef or above. Strong background in Spanish and/or Greek cuisine—with a passion for Mediterranean produce, flavours and techniques. Proven ability to execute both restaurant à la carte service and event catering simultaneously, including: Weddings Canapé receptions Bowl food Corporate events Private dining Experience creating menus and costing dishes to deliver healthy margins. Strong leadership and people management skills. Excellent organisational skills and ability to perform under pressure. Knowledge of modern food safety and allergen standards.

Start Date: Immediate Starts Available Earning Potential: Unlimited – Uncapped Commission Structure Are you looking for a fresh start or a new career path with no experience required? Ready to learn, grow, and earn what you deserve? We want to hear from YOU! 🚀 About the Role: We're on the lookout for ambitious, outgoing, and self-motivated individuals to join our dynamic Sales & Customer Service team. This is a fantastic opportunity for anyone eager to kick-start a career in sales, customer relations, or business development — no previous experience needed! 💼 What You’ll Be Doing: Representing clients and brands with professionalism and enthusiasm Engaging with customers to understand their needs and provide tailored solutions Delivering exceptional customer service and building long-lasting relationships Participating in our structured Business Development Program Traveling for events, client meetings, or campaign launches 🌱 What We Offer: Unlimited earning potential with uncapped opportunities! Comprehensive training and coaching from industry experts A supportive team environment focused on personal and professional growth Fast-track progression opportunities into leadership and management roles Fun, social team culture with regular networking events and team outings Opportunities to travel nationally and internationally ✅ What We’re Looking For: A positive, can-do attitude and great communication skills A passion for people and delivering outstanding service Willingness to learn and a strong work ethic No previous experience? No problem! We provide all the training you need This is more than just a job — it’s a career opportunity with no limits.

We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Assistant Restaurant Manager to join our Team. Our restaurant is currently undergoing an exciting refurbishment and will reopen at the end of October with a fresh new look and feel. We are now recruiting enthusiastic team members to join us ahead of reopening, so that you can be part of our journey from the very beginning. Chez Antoinette Covent Garden is a French restaurant offering a warm and authentic dining experience, specialising in tartines and classic Bistrot dishes. Our menu is inspired by the flavours of traditional French cuisine, served with a modern touch What we are looking for: • To be passionate about great food, quality service and hospitality, • Promote good working relationships throughout the team, • Ensure the efficient and smooth running of the Front of House, • Ensure the training and knowledge are kept to standard and team efficiency is high, • Have a great knowledge of busy brasserie services in a fast-paced environment, • Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times, • Take responsibility for the management and supervision of the health and safety., • Assist the manager in overseeing daily restaurant operations, • Ensure compliance with food safety and sanitation regulations, • Manage inventory and order supplies as needed, • Provide excellent customer service and address customer concerns or complaints, • Assist in creating and implementing staff schedules, • Collaborate with the manager to develop and implement strategies to increase restaurant sales and profitability, • Maintain a clean and organized restaurant environment Qualifications: • Previous experience in a supervisory role, preferably in a restaurant or hospitality setting, • Strong knowledge of food safety regulations and best practices, • Excellent leadership and team management skills, • Ability to multitask and prioritize tasks effectively, • Strong communication and interpersonal skills In return: • You can look forward to working with a dedicated team, • You will receive a competitive salary and 28 days holiday, • Amazing Staff meal At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As an Assistant Manager, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!

Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.