Offres lifestyle manager à ExeterCréer des alertes d'emploi

About Tide and Trove \n Tide and Trove is an independent luxury jewellery house creating refined, heirloom-quality pieces inspired by antique craftsmanship and designed for the modern collector. \n In just a few years, we've become one of the UK's most exciting emerging fine jewellery brands, building a loyal international following—particularly across the United States—through our distinctive designs, exceptional craftsmanship and highly personal approach. \n Everything we create is considered, beautifully made and designed to be treasured for generations. We believe true luxury lies in craftsmanship, authenticity and meaningful relationships with our clients. Our aesthetic is understated, refined and timeless, with an unwavering commitment to quality in everything we do. \n We're ambitious, fast-moving and entering an exciting new chapter of growth. This is a rare opportunity to join a rapidly expanding luxury brand at a pivotal stage in its journey. \n As the business grows, so too will this role, offering genuine opportunity to take on increasing responsibility and become an integral part of the future of Tide and Trove. \n International travel, particularly to the United States, is likely to become part of the role as we continue to grow our global client base. \n \n The Opportunity \n This is a rare opportunity to become an integral part of one of the UK's most exciting emerging luxury jewellery brands. \n Working directly alongside the founder, you'll become a trusted right hand, playing a pivotal role in the day-to-day running and continued growth of Tide and Trove. This is a position of genuine responsibility, where you'll be relied upon to bring structure, organisation and operational excellence to every aspect of the business. \n As Tide and Trove continues its rapid growth, both in the UK and internationally, you'll help build the operational foundations that support the next chapter of the brand. From refining systems and managing projects to overseeing day-to-day operations and ensuring nothing is overlooked, you'll become instrumental in allowing the founder to focus on product development, client relationships and strategic growth. \n This is far more than a support role. It's an opportunity to help shape the future of an ambitious luxury brand from the inside. \n You'll work in close partnership with the founder, becoming deeply involved in the business and trusted to take ownership, make decisions and continually improve how we operate. \n For the right person, there is significant scope for the role to evolve as the business grows. We're looking for someone who wants to build a long-term career with Tide and Trove and become an indispensable part of its future. \n \n The Role \n As Operations & Executive Manager, you'll oversee the operational heartbeat of Tide and Trove. \n Your focus will be on creating a business that runs with precision, efficiency and calm. You'll bring structure to a fast-moving environment, implement systems that support growth and ensure every project, deadline and priority is managed seamlessly. \n Working closely with the founder every day, you'll create the time and headspace needed to focus on designing new collections, nurturing client relationships and continuing to grow the brand internationally. \n You'll become the person who instinctively knows what's happening across the business, keeps projects moving, anticipates what's needed next and ensures that nothing falls through the cracks. \n \n Key Responsibilities \n Studio Operations \n\n • Developing, implementing and continually refining systems that enable the business to scale efficiently\n, • Creating operational processes, workflows and procedures\n, • Overseeing the day-to-day running of the studio\n, • Managing multiple projects and priorities simultaneously\n, • Creating schedules, timelines and action plans\n, • Monitoring deadlines and ensuring projects remain on track\n, • Continually identifying opportunities to improve efficiency across the business\n, • Bringing structure and organisation to a fast-growing business\n\n \n Executive Support \n Working as the founder's trusted right hand, you'll help maximise productivity and ensure every day runs smoothly. \n Responsibilities include: \n\n • Diary and calendar management\n, • Inbox and email management\n, • Planning weekly and monthly priorities\n, • Travel planning, including international travel\n, • Coordinating meetings and appointments\n, • Preparing documentation and presentations\n, • Managing follow-up actions and ensuring commitments are delivered\n, • Creating the time and organisation needed for the founder to focus on product development, brand growth and strategic direction\n\n \n Website & Digital Operations \n\n • Managing and maintaining the Tide and Trove website\n, • Uploading products and collections\n, • Updating imagery and content\n, • Writing and refining product descriptions\n, • Monitoring website accuracy and presentation\n, • Supporting new product launches and seasonal updates\n, • Ensuring the website consistently reflects the premium standards of the brand\n\n \n Business Operations & Coordination \n\n • Managing company email inboxes\n, • Creating and maintaining spreadsheets, trackers and reporting tools\n, • Liaising with suppliers, workshops and external contractors\n, • Coordinating production schedules and project timelines\n, • Organising documentation and digital filing systems\n, • Coordinating logistics, deliveries and general business administration\n, • Supporting launches, campaigns and business projects alongside the marketing team\n, • Assisting with sales administration, quotations and commercial coordination where required\n, • Helping ensure the business operates as a well-organised, efficient and scalable operation\n\n \n About You \n We're looking for someone who takes genuine pride in organisation. \n You're naturally curious about how things can be done better. You don't just complete tasks—you improve processes, build systems and create structure that allows a business to flourish. \n You instinctively think several steps ahead. You're the person who remembers the details, anticipates what's needed next and quietly ensures everything runs exactly as it should. \n You'll be exceptionally organised, commercially minded and comfortable taking ownership in a fast-moving, entrepreneurial environment. Most importantly, you'll be excited by the opportunity to grow alongside a luxury brand with global ambitions. \n \n We're Looking For Someone Who Is... \n\n • Exceptionally organised\n, • Highly proactive\n, • Naturally one step ahead\n, • Calm under pressure\n, • Meticulous with every detail\n, • Process-driven\n, • A confident communicator\n, • Commercially aware\n, • Solutions-focused\n, • Comfortable managing multiple priorities simultaneously\n, • Confident working independently\n, • Adaptable and resourceful\n, • Passionate about continuous improvement\n\n \n Skills & Experience \n We're looking for someone with proven experience in an operations, executive support or business coordination role, ideally within a premium, luxury or creative business. \n You will have exceptional organisational skills, outstanding attention to detail and the confidence to manage multiple priorities in a fast-paced environment. \n \n Essential \n\n • Exceptional organisational and time management skills\n, • Outstanding written and verbal English\n, • Excellent communication and interpersonal skills\n, • Highly proficient in Microsoft Office, particularly Word and Excel\n, • Strong administrative and project coordination experience\n, • Excellent attention to detail with a meticulous approach to your work\n, • Confident managing multiple projects and deadlines simultaneously\n, • Ability to work independently, prioritise effectively and take ownership\n, • A proactive, solutions-focused mindset with the confidence to make decisions\n, • High level of discretion and professionalism when handling confidential information\n, • Comfortable working closely with a founder in a dynamic, entrepreneurial environment\n, • Strong commercial awareness and a willingness to continually improve systems and processes\n, • A genuine appreciation for luxury brands and exceptional customer experience\n\n \n Desirable \n Experience with any of the following would be advantageous: \n\n • Shopify\n, • Klaviyo\n, • Canva\n, • Google Workspace\n, • CRM systems\n, • Meta Business Suite\n, • Mailchimp or other email marketing platforms\n, • Experience managing websites and digital content\n, • Experience coordinating suppliers, workshops and external contractors\n, • Luxury retail, jewellery or premium lifestyle brands\n, • An interest in fine jewellery, design or the luxury sector\n\n \n Above all, we're looking for someone with exceptional judgement, unwavering attention to detail and a genuine desire to become an integral part of building one of the UK's most exciting emerging luxury jewellery brands. \n \n What We Offer \n\n • £35,000 - £45,000 DOE + performance based bonus\n, • Flexible working hours\n, • Beautiful Exeter studio with city centre parking\n, • Opportunity for international travel, particularly to the United States\n, • Significant responsibility from day one\n, • Genuine opportunities for career progression as the business continues to grow\n, • The opportunity to help shape a rapidly growing international luxury brand\n, • A collaborative, supportive and ambitious working environment\n, • Staff jewellery discount\n\n \n This Role Isn't For Everyone \n This role is demanding, varied and fast-paced. \n It requires someone who thrives on responsibility, enjoys solving problems and takes genuine pride in making things happen. You'll be relied upon every day, and your ability to create structure, improve systems and keep the business running seamlessly will have a direct impact on our continued growth. \n If you're looking for a role where you'll work closely with the founder of an ambitious luxury brand, where your ideas will be valued, your contribution will be recognised and your career can grow alongside an exciting international business, we'd love to hear from you. \n To Apply \n Please send your CV, together with a covering letter explaining why you'd be a great fit for Tide and Trove, to: daisy@tideandtrove.com

Store Manager - New Store Opening Location: Exeter City Centre Salary: Up to £32,000 per annum, depending on experience + bonus Hours: 37.5 hours per week Contract: Permanent Lead the launch of a brand-new store in Exeter Our retail partner is opening a brand-new store in Exeter city centre, and we are looking for an experienced Store Manager to lead the opening and build a high-performing team. This is an exciting opportunity for a commercially focused retail manager who enjoys being hands-on, developing people and creating an outstanding customer experience. About the role As Store Manager, you will take responsibility for the day-to-day running and performance of the store, including: Leading, motivating and developing your team Driving sales and achieving commercial targets Delivering excellent customer service Recruiting and training team members Managing day-to-day store operations Maintaining strong visual merchandising and store standards Taking ownership of the store's overall performanceAbout you We're looking for an experienced Retail Store Manager with strong leadership and commercial skills. Experience in fashion, footwear, lifestyle or customer-focused retail would be advantageous, but most importantly, you'll be a confident people leader who knows how to motivate a team and deliver results. You'll enjoy working in a fast-paced retail environment and will relish the opportunity to build a successful store from day one. Why apply? Brand-new store opening in Exeter Salary up to £32,000 + bonus Opportunity to recruit and develop your own team Join an established international footwear brand Make a real impact from the opening dayApply now to be considered for this Store Manager opportunity in Exeter. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website

Branch Manager – Social Housing Repairs & Maintenance Location: Exeter Hours: Monday to Friday, 40 hours per week Flexible working available once embedded into the role About the RoleBuild Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Branch Manager to oversee the successful delivery of social housing repairs and maintenance contracts from their Exeter operation. This is an excellent opportunity for an experienced housing professional with strong operational and commercial experience to take responsibility for the overall performance of a branch, leading teams and ensuring high-quality service delivery across social housing maintenance and repairs contracts. You’ll play a key leadership role within the organisation, with responsibility for people, performance, customer satisfaction and commercial results. The RoleAs Branch Manager, you will have overall responsibility for the day-to-day operation and performance of the Exeter branch, overseeing the delivery of social housing repairs and maintenance contracts. You will lead and develop operational teams, manage client relationships and ensure contracts are delivered safely, efficiently, within budget and to the required quality standards. Working closely with senior management, clients and operational teams, you will drive performance, identify opportunities for improvement and ensure the branch delivers excellent outcomes for both clients and residents. Key Responsibilities Take overall responsibility for the performance and day-to-day operation of the Exeter branch. Lead, manage and develop operational teams delivering social housing repairs and maintenance. Oversee contract delivery, programmes, resources and operational performance. Take ownership of P&L, budgets, costs and commercial performance. Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets. Build and maintain strong relationships with clients and key stakeholders. Attend client and performance meetings, providing clear operational and commercial updates. Ensure Health & Safety, compliance and contractual requirements are consistently maintained. Manage resources and subcontractors to ensure effective service delivery. Identify opportunities to improve productivity, efficiency and customer outcomes. Support the growth and development of the branch and wider business. Lead by example, creating a positive culture focused on performance, accountability and customer service.What We're Looking For Proven experience within social housing repairs, maintenance or property services. Strong operational management and leadership experience. Experience managing teams, resources and multiple workstreams. Strong commercial awareness with experience of P&L and budget responsibility. Good understanding of contract performance, KPIs and customer-focused service delivery. Excellent communication and stakeholder-management skills. Strong leadership, organisational and problem-solving abilities. A proactive and commercially minded approach. Full UK Driving Licence.What's in It for You? Competitive salary package. Company car or car allowance. holiday plus bank holidays, with the option to buy or sell leave. Company pension scheme Discounted healthcare scheme. High street and lifestyle discounts. Paid volunteering day. Long service awards. Career development and progression opportunities. Flexible working available once you are fully embedded into the role.If you’re an experienced social housing professional with the leadership, operational and commercial experience to take responsibility for a branch, this is an excellent opportunity to take the next step in your career. For more information, please contact Kirsty at Build Recruitment on (phone number removed)

Job Title: Customer Experience Manager Location: Exeter Salary: £32,000 - £35,000 DOE Hours: Full Time, Office Based Key Benefits Include: 27 days holiday plus bank holidays Additional paid leave and long-service rewards Private healthcare and dental cover 24/7 GP access and wellbeing support Enhanced pension contributions Electric vehicle, cycle-to-work and technology schemes Quarterly reward and recognition opportunities Employee discounts and lifestyle benefits Regular social events and networking opportunities Ongoing career development opportunities About the Role: An exciting opportunity has arisen for an experienced Customer Experience Manager to join a growing and customer-focused organisation based in Exeter. This is a fantastic opportunity for a passionate people leader who thrives on delivering exceptional customer experiences. You will play a key role in leading a customer-facing team, managing operational performance, handling escalations and ensuring customers receive an outstanding service at every stage of their journey. Working closely with stakeholders across the business, you will drive service excellence, support continuous improvement initiatives and help create a positive and high-performing team culture. This is a varied and fast-paced role that would suit someone who enjoys problem-solving, coaching others and building strong internal and external relationships. Key Responsibilities: Lead, coach and develop a customer-facing team. Drive team engagement, accountability and performance. Monitor operational KPIs, service levels and quality standards. Act as the escalation point for complex customer issues and service challenges. Ensure customers receive proactive, professional and solutions-focused support. Collaborate with multiple departments to improve service delivery and customer outcomes. Identify trends and opportunities for continuous improvement. Support the implementation of new processes and operational efficiencies. Build and maintain strong relationships with internal and external stakeholders. Provide performance updates and recommendations to senior leadership. Foster a positive, collaborative and customer-focused culture. About You: Essential Previous people management experience. Passion for delivering exceptional customer service and customer experiences. Experience managing escalations and resolving complex issues. Strong communication and stakeholder management skills. Experience driving team performance and engagement. Ability to remain calm and make sound decisions under pressure. Strong organisational and prioritisation skills. Experience working with KPIs, service levels or operational targets. Desirable Experience leading teams through change or transformation. Background within customer service, hospitality, travel, operations or client services. Experience implementing process improvements. Exposure to customer experience, service delivery or operational management environments. Personal Attributes Passionate about delivering excellent customer experiences. Strong leadership and coaching skills. Excellent judgement and decision-making ability. Professional, positive and solutions-focused approach. Strong relationship-building skills. Adaptable and resilient. Collaborative team player. Committed to continuous improvement. Ready to Make an Impact? If you're an experienced people manager with a passion for customer experience and operational excellence, we'd love to hear from you. This is an excellent opportunity to join a growing organisation where your contribution will make a genuine impact on both the team and the customer journey. How to Apply: Please apply online or send your CV to (url removed). To discuss this opportunity prior to application, please call and speak to Georgia on (phone number removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Note for Recruitment Agencies:We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.Planner – EnvironmentLocation:Exeter or BristolWe have a career advancement opportunity for a Planner / Planning Engineer to join our Environment Business, working across the Wessex and South West Water Frameworks at Galliford Try. This role would suit an experienced Planner looking to progress into a Senior Planner role in the short to medium term.What You Will Be DoingReporting to the Regional Planning Manager, you will play a key role in developing, maintaining and managing multidisciplinary Civil, Mechanical & Electrical programmes of work with a key client. You will work collaboratively with Operational, Engineering and Commercial Teams to ensure successful project delivery, effective change management and resourcing.Develop and maintain strategic programmes of work using Primavera P6, working closely with key clientsLiaise with senior internal and external stakeholders to communicate programme updates, including resource and cost levellingDevelop standalone multidisciplinary construction baseline project plans with project delivery teamsProvide client-focused planning outputs, adopting Collaborative Planning where requiredIdentify, monitor and track changes to project scope, ensuring contractual principles are followed and impacts are clearly communicated to stakeholdersEnsure accurate and timely planning, progress reporting, critical path analysis, key milestones and stretch targetsReview programme data and integrate all construction activities to avoid resource clashes and site conflictEnsure compliance with Business Management Systems (BMS)Compile and maintain project and programme informationConduct regular site programme reviews to verify accurate progress reportingSupport strategic and operational decision-making through proactive forward-planningTravel to regional offices and construction sites to support operational teamsAbout YouWe are looking for someone who has:Essential:• Excellent communication and presentation skills with a strong customer focus• Proficiency in Primavera P6• Strong IT, report-writing and data analysis skills, including ability to produce rapid “what if” programme scenarios• Good multidisciplinary construction knowledge (Civil, Mechanical, Electrical, ICA)• Ability to interpret 3D models and engineering drawingsDesirable:• Experience with MS Project and/or Asta Powerproject• Site Management or Engineering backgroundPersonal attributes we value:• Professional, organised and structured approach, with a passion for excellence• Demonstrates our values – Excellence, Passion, Integrity and Collaboration• Proactive, flexible, resilient and able to build strong relationships at all levels• A self-starter with 5 years+ experience in Planning with a growth mindset to develop into a Senior PlannerWhat We Can Offer in ReturnWith an impressive order book of over 4.1 billion, we are one of the UK’s leading principal contractors. Joining us offers:• Career stability on some of the UK’s most exciting infrastructure projects• A high-performing, diverse and supportive professional team• A business with a strong growth strategy and genuine development opportunitiesWe invest in our people through our Leadership Development Framework, Apprenticeship Programmes and Career Paths initiative to help you achieve your career goals.We are committed to the wellbeing of our people through our ‘Be Well’ programme, offering discounts, advice and support for a range of health and lifestyle needs.Our Benefits:At Galliford Try, we believe in putting our people first. Our benefits package reflects this commitment, offering a range of options designed to support you, your career, and your well-being.Generous Holidays: You’ll start with a great holiday entitlement, which increases with years of service. Plus, you can purchase extra holidays if needed.Discounts: Enjoy access to a wide variety of corporate discounts.Cycle to Work Scheme: Whether for fitness or convenience, this scheme offers great options.Comprehensive Pension Plan: Feel secure about your future with our pension offeringsShare Purchase Scheme: Participate in the Save as You Earn scheme regularly.Private Medical Options: Salaried employees can access private medical schemes, along with free 24/7 support through our employee assistance programProfessional Memberships: We’ll cover the yearly membership for one recognized professional association relevant to your role.We aim to create a supportive environment that values and invests in every individual. Let me know if you'd like assistance tailoring this information further!About Us:Galliford Try is one of the UK’s leading construction groups. We are committed to being a people-focused, progressive business that creates lasting change for our stakeholders and the communities we serve.Our purpose is to make a difference by:Building essential facilities and infrastructure that communities rely onProviding learning, growth, and career opportunities for our peopleWorking with our supply chain to promote excellent practicesCaring for the environment we work in.We stay true to our values by:Delivering excellence for our Clients and communitiesBeing passionate about providing vital servicesActing with integrity and always doing the right thingCollaborating with our Clients, supply chain, and stakeholders to create long-term value and lasting change.For more information about this role or opportunities within our Environment business, please contact Ryan De Stadler at ryan.destadler@gallifordtry.co.uk.Additional Information:Galliford Try welcomes applications from candidates who would like to work full-time, reduced hours or flexibly, and this will be discussed in more detail as part of the recruitment process. We encourage and would be grateful if, you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you. Don’t meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.As a Disability Confident employer, we have committed to offer an interview to any candidate with a long-term health condition or disability that meets the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview.#LI-RD1 Our Environment Business provides ‘source to sea’ asset delivery capability across the UK and Scotland working on both Frameworks and Standalone projects. Since AMP3 we have delivered in excess of 2bn assets for clients such as Yorkshire Water, United Utilities, Anglian Water, Thames Water, Southern Water, Welsh Water and Scottish Water. As an established player in the market this a great opportunity to join the team at a time of transformation as we shape ourselves to be fit for delivery in a future digital world. We have recently secured a plethora of places on the AMP7 Frameworks for Yorkshire Water, Southern Water and Thames Water for both Infrastructure and Non-Infrastructure projects ranging from 1-40m over the next five years. Full timePosting Date: 2026-04-10

Job DescriptionStart here. Grow here.Are you ready to be part of a team shaping the future of water infrastructure?Join our innovative and multidisciplinary Water team as a Senior Project Manager, based in one of our growing offices - whilst also taking advantage of our flexible hybrid working model. At AECOM, we are leaders in innovation, delivering a diverse portfolio of water programmes and projects through long-term partnerships with key clients, including major UK water companies like Wessex Water, Welsh Water, South West Water, Thames Water, Severn Trent Water and Tier 1 Contractors.In this role, you'll take the lead on various aspects of multiple small to medium sized water utility projects, covering both wastewater and potable water schemes, primarily within key client long-term frameworks. This is a unique opportunity to be part of a talented, diverse team dedicated to efficiency and forward-thinking solutions.Here’s what you’ll do:Provide input/support on continuous improvement to, and execution of, project delivery procedures.Drive consistent Project Manager (PM) practices and procedures in alignment with AECOM PM requirements and the Project Delivery System (PDS).Oversee the work of one or more Project Managers and provide support as required into any of the Project Managers tasks noted above.Depending on region and project requirements you may also project manage more complex projects of your own, in addition to the above.If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we don't just construct infrastructure but also uplift communities and enhance lives. Why not give our AECOM Water page on LinkedIn a follow to stay updated on the impactful projects we're working on and see firsthand the difference we're making in the industry!Come & Grow with Us.Become part of our dynamic Water business, which boasts around 600 experts across the UK & Ireland. Collaborate with top-tier civil, mechanical, electrical, and process engineers to deliver a variety of captivating projects, from small initiatives to large-scale ventures, all the way from concept to completion. Here, you’ll thrive in an inclusive and forward-thinking environment where your contributions are valued.Enjoy the Perks.At AECOM, you’ll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. We recognise that everyone’s circumstances are different, so we’re more than happy to discuss part-time or flexible working arrangements.QualificationsReady to push the limits of what’s possible?Here’s what we’re looking for:A degree or equivalent in an engineering subject - e.g. civil, mechanical, electrical. Experience in delivering water or wastewater treatment projects.Have strong commercial, risk management and contractual skills and experience, e.g. NEC4.Chartered or working towards Chartered Engineer Status or APM registration.We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at ReasonableAccomodations@aecom.com. At AECOM, we value everyone's unique contributions and perspectives.If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!Additional InformationAt AECOM, we value everyone's unique contributions and perspectives. We celebrate diversity, including neurodiversity, and believe it enriches our teams. We welcome applications from all backgrounds and abilities so, if you're an applicant with a disability that requires reasonable adjustment to complete the application process, please contact us at ReasonableAccommodations@aecom.comInterested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.About AECOMAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodationsUKI@aecom.com if you would like to apply through the Disability Confident Interview Scheme.All your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: EngineeringExperience level: AssociateIndustry: Construction

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Torbay, Exeter and Tiverton. Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of intensive housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Torbay, Exeter and Tiverton. Key responsibilities Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents. Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports. Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required. Stakeholder engagement : You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate. Resident satisfaction : You will be a great relationship builder to ensure our residents receive the best service possible. Planning and prioritising : No two days are ever the same, and you will have a busy schedule, so good time management is essential. Essential criteria A full UK driving licence and access to your own vehicle. Demonstrates a sensitive and supportive approach to vulnerable people. Ability to work successfully with a diverse range of customers and partner agencies. Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible. Good communication skills, including interpersonal, written and computer literacy. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. Interviews will take place in person at our Exeter office during the week commencing 14th September. Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership. TGPCVL Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

Job Title: Customer Experience Manager Location: Exeter Salary: £32,000 - £35,000 DOE Hours: Full Time, Office Based Key Benefits Include: 27 days holiday plus bank holidays Additional paid leave and long-service rewards Private healthcare and dental cover 24/7 GP access and wellbeing support Enhanced pension contributions Electric vehicle, cycle-to-work and technology schemes Quarterly reward and recognition opportunities Employee discounts and lifestyle benefits Regular social events and networking opportunities Ongoing career development opportunities About the Role: An exciting opportunity has arisen for an experienced Customer Experience Manager to join a growing and customer-focused organisation based in Exeter. This is a fantastic opportunity for a passionate people leader who thrives on delivering exceptional customer experiences. You will play a key role in leading a customer-facing team, managing operational performance, handling escalations and ensuring customers receive an outstanding service at every stage of their journey. Working closely with stakeholders across the business, you will drive service excellence, support continuous improvement initiatives and help create a positive and high-performing team culture. This is a varied and fast-paced role that would suit someone who enjoys problem-solving, coaching others and building strong internal and external relationships. Key Responsibilities: Lead, coach and develop a customer-facing team. Drive team engagement, accountability and performance. Monitor operational KPIs, service levels and quality standards. Act as the escalation point for complex customer issues and service challenges. Ensure customers receive proactive, professional and solutions-focused support. Collaborate with multiple departments to improve service delivery and customer outcomes. Identify trends and opportunities for continuous improvement. Support the implementation of new processes and operational efficiencies. Build and maintain strong relationships with internal and external stakeholders. Provide performance updates and recommendations to senior leadership. Foster a positive, collaborative and customer-focused culture. About You: Essential Previous people management experience. Passion for delivering exceptional customer service and customer experiences. Experience managing escalations and resolving complex issues. Strong communication and stakeholder management skills. Experience driving team performance and engagement. Ability to remain calm and make sound decisions under pressure. Strong organisational and prioritisation skills. Experience working with KPIs, service levels or operational targets. Desirable Experience leading teams through change or transformation. Background within customer service, hospitality, travel, operations or client services. Experience implementing process improvements. Exposure to customer experience, service delivery or operational management environments. Personal Attributes Passionate about delivering excellent customer experiences. Strong leadership and coaching skills. Excellent judgement and decision-making ability. Professional, positive and solutions-focused approach. Strong relationship-building skills. Adaptable and resilient. Collaborative team player. Committed to continuous improvement. Ready to Make an Impact? If you're an experienced people manager with a passion for customer experience and operational excellence, we'd love to hear from you. This is an excellent opportunity to join a growing organisation where your contribution will make a genuine impact on both the team and the customer journey. How to Apply: Please apply online or send your CV to (url removed). To discuss this opportunity prior to application, please call and speak to Georgia on (phone number removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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