89 Best listener Jobs in London (November 2026)

MOI is looking for an experienced and energetic Bartender to join our late-night Listening Room in Soho.We are looking for someone who can deliver fast, consistent and engaging service in a busy, music-led environment. Requirements • Previous cocktail bar, nightclub or late-night venue experience, • Good knowledge of classic cocktails, spirits and premium drinks, • Ability to work quickly while maintaining quality and presentation, • Confident, friendly and engaging personality, • Strong communication and teamwork skills, • Responsible and professional approach to alcohol service, • Late-night availability is essential

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Cleaning showers, toilets, sinks, lockers, and hoovering. Also emptying all bins and mopping gym floor.

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MAD restaurants, MOI & ALTA

MOI is seeking a confident, energetic Cocktail Waitress to join our late-night Listening Room in Soho. The Listening Room is an intimate, music-led space with DJs, cocktails and a vibrant atmosphere. We’re looking for someone who delivers warm, efficient service while enhancing the energy of the room. About you ● Experience in cocktail bars, nightclubs or late-night hospitality ● Confident, friendly and engaging ● Strong presentation and communication skills ● Able to work quickly in a high-energy environment ● Good sales and product knowledge skills ● Available Tuesday to Saturday nights ● Late-night availability essential What we offer ● Competitive pay plus service charge and tips. ● Opportunities for growth ● Supportive, energetic team environment. Applicants must have the right to work in the UK and be aged 18 or over.

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CIRCA Waste

Waste Collection Van Driver

Location - Jobs across London Vehicle - Medium wheel base van and caged tipper Pay - £15.45 per hour, rising to salary after 3 month probation Hours - 40 hours per week, Mon-Fri, Weekends from time to time. Contract - Permanent after probation period. About CIRCA Waste CIRCA Waste is a registered waste management business based in Southwark. We clear and collect waste across London and send as little as possible to landfill. We work in an award winning, circular closed loop system with our sister companies, Tree Brothers and ORNA Group, to turn overlooked resources into valuable new assets. Our circular system is supported by Kings Trust, Southwark Council, Innovate UK, Cambridge Institute for Sustainable Leadership, UCL and LSBU. Our business group has a young, dynamic team, driven by sustainability and impact. We are growing fast, and there is a real opportunity to build with us. The role You will be the face of CIRCA Waste on the road. You will drive to client sites across London, load waste safely, and take it to the right place for reuse, recycling or disposal. A typical day: 1. Start of shift, vehicle walkaround check, load-securing kit and tools., 2. Plan your route, allow for London traffic, ULEZ and congestion zones., 3. Arrive early, aim for 15 minutes before each job. Call the client on arrival., 4. Provide customer service, listen, ask questions, load safely and stack efficiently., 5. Keep records, complete waste transfer notes. Get the client's written OK before any extra work or cost., 6. Close, thank the client and confirm the job with the Operations Manager. Full training on CIRCA's job checklist is given in your first week. What we look for • A genuine team player with a commitment to sustainability, • Confident, safe driving in busy London traffic, • Clear communication by phone, text and in person, • A friendly, professional manner with clientsPunctual and good at managing your time, • Calm under pressure when plans change or problems come up Essential requirements • Full UK Category B driving licence, held for at least [2] years, with no more than [3] points, • Experience driving a van in central London, • Fit to do manual handling — lifting heavy and bulky items safely, • Right to work in the UK, • Willing to work some weekends from time to time. Nice to have: • Knowledge of waste Duty of Care and waste transfer notes (training given if not), • Previous work in waste, removals or deliveries You will wear PPE and a CIRCA uniform, both provided. You will also sign and follow our Health and Safety policy. Pay and what we offer • £15.45 per hour during a 3-month probation, • Salary can be discussed after you pass probation, • All working time is paid, including vehicle checks and paperwork, • Uniform and PPE provided, • Room to grow in a young, values-led business, • Work across CIRCA, Tree Brothers and ORNA Group on real circular-economy projects

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SkyCare Recruitment

Registered General Nurse- sponsorship provided

Registered Nurse with at least one year experience in a similar role Nursing home based in London Available Hours/Pay: • Full Time 36 -48 hours per week., • Long shifts 8am-8pm/8pm-8am, • Pay rate £20- £20.5/hour, • Paid breaks Our qualified nursing team are available 24 hours a day to provide medical and other forms of specialised support. Respecting patients and recognising patient as a unique individual, our nurses provide not just high-quality nursing skills, but truly person-centred care. About the Role: The main responsibilities of this role include: • Providing a high standard of care to people with mental illness and personality disorder, • Promoting the highest standards of clinical nursing throughout the hospital, • Overseeing the day-to-day care of patients and the administration of required medication, • To provide nursing and personal care and promote their abilities., • Planning, implementing, and supervising the provision of quality care, • Maintaining the required medical documentation, • Upholding residents’ rights to privacy, dignity and choice, • At a more senior level, you’ll also need to lead shifts as well as mentoring and supporting student nurses and other members of the team, • Familiarising yourself with, and strictly adhering to, company policy and procedure and Care Inspectorate guidelines Please note we are only accepting candidates with a UK active PIN and right to work in the UK( sponsorship provided for the right candidate) The main requirements for this role are: • *Must be a MENTAL REGISTERED NURSE (current PIN number with NMC and experience in the UK ), • *One year experience is mandatory, • *A genuine desire to work with the elderly, • *The ability to communicate clearly and concisely, along with excellent listening skills, • *The ability to supervise other staff members comfortably and competently, • *Strong clinical assessment and critical thinking skills, • *Ability to remain calm and composed in high-stress situations, • *Excellent communication and interpersonal skills Benefits: • *Competitive salary based on experience and qualifications, • *Preceptorship programme, • *Payment into the pension scheme, • *Paid time off for vacation, • *Continuing education opportunities for professional development, • *Free onsite parking, • *Free meal, • *Support with career development plan, • *Free parking, • *DBS covered All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS) and 2 satisfactory references.If you are a compassionate and skilled Registered Mental Nurse with experience we would like to have you joining our hospital.Apply below

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Swiss Butter - Holborn

South Kensington, London

Summary of Position The Cleaner protects the restaurant's cleanliness, hygiene and safety standard across assigned guest, service and support areas. The role keeps spaces ready before opening, clean through service and fully reset for the next day, while escalating hazards and never improvising with chemicals or safety controls. Key Performance Areas (KPAs) Opening & Continuous Cleanliness Bathrooms, Frontage & Guest Areas Spill, Contamination & Hazard Response Chemicals, PPE & Waste Handling Closing & Evidence Duties & Responsibilities Opening & Continuous Cleanliness Prepare assigned guest, service and support areas to the opening cleanliness standard. Maintain visible cleanliness through service without disrupting guests or service flow. Bathrooms, Frontage & Guest Areas Maintain assigned bathrooms and external/frontage areas through the shift to the approved standard. Spill, Contamination & Hazard Response Respond immediately to spills or contamination, protect the area until safe and escalate as required. Identify and report damage, maintenance defects, hazards and unsafe conditions promptly. Chemicals, PPE & Waste Handling Use only approved chemicals, tools and PPE; never mix or improvise chemicals. Remove and handle waste through the approved route without contaminating clean areas. Closing & Evidence Complete assigned deep-clean and closing tasks to next-day readiness standard. Complete cleaning/checklist evidence truthfully and obtain the required verification. Follow emergency and safety instructions and remain within Cleaner authority. Additional Responsibilities & Reporting Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) Assigned areas meet the approved opening and through-service cleanliness standard. Spills and contamination are protected immediately and escalated without delay. Approved chemical, tool and PPE controls are followed 100%; chemicals are never mixed or improvised. Cleaning and close evidence is complete, truthful and verified. No known unsafe condition is left unreported. Qualifications No prior restaurant experience is required where the candidate can be trained to standard. Be able to understand basic work, chemical and safety instructions in the working language. Be able to work standing for extended periods and safely reach, bend, stoop and lift up to 20kg as required. Meet applicable local right-to-work, health and safety requirements. Core Competencies Communication Skills - Communicates clearly, listens actively and escalates accurately. Attention to Detail - Protects standards by noticing the small things that affect quality and safety. Teamwork - Works across roles without blurring ownership or authority. Flexibility - Adapts to live service conditions while staying inside the approved standard. Accountability - Owns assigned responsibilities and records work truthfully. Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Able to use approved cleaning chemicals, tools and PPE safely and to complete the Cleaner checklist/evidence. Current Cleaner certification is required before independent assignment. Where It Leads Cleaner (you are here) > Runner OR Kitchen Helper > role-based Academy pathways To earn your next role: Assignment Policy: Complete at least one year in the Cleaner role before permanent progression unless an approved People OS exception applies. Swiss Butter Academy: Complete the destination-role learning and competency certification before independent assignment. Performance: Meet the published People OS promotion performance gate for the relevant cycle. Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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AG nail bar & beauty 2 LTD

Manicurist Nail technician

We’re looking for a professional and experienced Nail Technician with expertise in: Manicures & Pedicures, BIAB, Nail Extensions, French Tips & Nail Art . Previous salon and customer service experience is essential. Provide excellent customer service by listening carefully to client needs and offering expert advice on beauty treatments and products. Maintain a clean and sanitized work environment in compliance with health and safety standards. Proven experience as a Nail Technician: nail art, and various manicure/pedicure techniques. Passionate about delivering outstanding customer service with a lively, positive attitude and attention to detail.

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Swiss Butter - Holborn

South Kensington, London

Summary of Position The Kitchen Helper executes assigned prep, receiving, storage, service support, waste and closing tasks to the current kitchen standard. The role works from the approved demand/prep plan, Recipe Bible and PPM, maintains food-safety controls and records receiving, inventory and waste truthfully. Key Performance Areas (KPAs) · Demand, Prep & Production Support · Receiving & Storage · Food Safety & Product Control · Equipment & Service Support · Waste, Close & Evidence Duties & Responsibilities Demand, Prep & Production Support · Read the current IMS/demand requirement and prepare assigned work to the day's · plan. · Execute prep, dessert and support work to the current Recipe Bible/PPM and Kitchen · Manager/Kitchen Cook direction. · Support live-service pars and production without unauthorized substitution or · shortcut. Receiving & Storage · Receive deliveries to approved protocol: temperature, quantity/count against PO, · condition and immediate escalation of variance. · Complete same-day receiving/IMS records accurately; no deferred or fabricated · entries. · Store and rotate product correctly using FIFO, labels, cold-storage limits and approved segregation. Food Safety & Product Control · Maintain hygiene, sanitation, allergen controls and clean/dirty separation throughout work. Equipment & Service Support · Operate assigned VITO/oil-filtration tasks only within approved responsibility and under Kitchen Manager supervision. Waste, Close & Evidence · Record waste exactly and immediately in the approved system/process. · Label and store remaining product, sanitize/deep-clean the assigned area and complete close after Kitchen Manager verification. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Prep and assigned production are completed to the current demand plan and · approved recipe/presentation standard. · Receiving temperatures, quantities, condition and same-day IMS records are · accurate and complete. FIFO, labels, cold-storage limits and segregation are maintained throughout the shift. · No unauthorized substitution, shortcut or fabricated/deferred system entry is used. · Waste is recorded exactly and the assigned close is verified by the Kitchen Manager. Qualifications · Previous kitchen experience is preferred but internal candidates may enter through the approved development/cross-track pathway. · Be able to understand kitchen, food-safety and working instructions in the predominant working language. · Be able to perform basic counts/calculations and use the approved kitchen/IMS · systems. · Meet applicable food-handler and local health requirements and complete Kitchen Helper certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Practical ability in basic food preparation, receiving, FIFO/labels, hygiene, IMS/waste entry and approved VITO support under supervision. Current Kitchen Helper certification is required before independent assignment. Where It Leads Kitchen Helper (you are here) > Kitchen Cook (next) > Grill Master > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager; cross-move to Runner is permitted with Runner certification To earn your next role: · Assignment Policy: Complete at least one year as a Kitchen Helper before permanent progression unless an approved People OS exception applies; Kitchen Cook development is planned at 3 months, while a Runner cross-move follows the destination Development Plan. · Swiss Butter Academy: Maintain current Kitchen Helper certification and complete the destination-role Academy/certification before independent assignment. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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Radfield Home Care Croydon & Sutton

Field Care Supervisor

🚨 WE ARE URGENTLY RECRUITING! 🚨 🌟 Join the Team at Radfield Home Care Croydon & Sutton! 🌟 Position: Field Care Supervisor 📍 Location: Croydon & Sutton 💷 Pay: £15.00 per hour 🕒 Hours: Full-time 🚗 Essential: Must have access to a car. Are you an experienced care professional passionate about delivering exceptional, person-centred care? Radfield Home Care Croydon & Sutton is looking for an experienced, dedicated, and compassionate Field Care Supervisor to join our growing team. At Radfield Home Care, we believe in making a difference through our Be There Promise — being there for the people we support, their families, and our care team. We are looking for someone who shares this commitment and understands the importance of maintaining high standards of care, supporting our care professionals, and ensuring every client receives safe, compassionate, and personalised support in their own home. Your Key Responsibilities ✅ Reviewing and updating care plans and risk assessments. ✅ Conducting spot checks to monitor the quality of care delivered. ✅ Carrying out staff supervisions and supporting the development of care professionals. ✅ Completing daily care visits and monitoring clients' wellbeing. ✅ Identifying changes in clients' needs and ensuring appropriate action is taken. ✅ Promoting safeguarding, compliance, and best practice in domiciliary care. ✅ Supporting a positive team culture that reflects Radfield Home Care's values. What We Are Looking For ✔ Previous experience in a field care supervisor or senior domiciliary care role. ✔ A good understanding of care planning, risk assessments, and safeguarding. ✔ Excellent communication, organisational, and leadership skills. ✔ A passion for delivering high-quality, person-centred care. ✔ A valid driving licence and access to a car. ❤️ Be Part of Something Meaningful! If you are passionate about care, committed to quality, and ready to make a real difference in people's lives, we want to hear from you! Join Radfield Home Care Croydon & Sutton, where our commitment goes beyond providing care — we are here to be there. 📩 Interested? Don't delay! Contact us today to find out more and apply. #HiringNow #RadfieldHomeCare #FieldCareSupervisor #CareJobs #CroydonJobs #SuttonJobs #DomiciliaryCare #HomeCareCareers #BeTherePromise

Bartender Job Requirements and Responsibilities: Stock count and ordering. Provides a pleasant drinking experience to customers. Serves drinks while maintaining a clean and sanitary bar area. Attends to the detail and presentation of each order. Prepares and maintains ingredients by following recipes. Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries. Contributes to daily, holiday, and theme drink menus in collaboration with supervisor. Ensures smooth operation of bar services during absence of supervisor. Completes cleaning according to daily and weekly. Assists with orienting new employees to their work area. Listens to customer complaints and suggestions and resolves complaints. Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area. Bartender Qualifications/Skills: Demonstrated knowledge of and skill in ability to safely and effectively operate standard beverage service equipment Adaptability Decision-making Customer service Oral communication Planning, problem solving, and teamwork Self-motivated High energy Level Multi-tasking Minimum two (2) years of bar or restaurant experience to include drink preparation

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The Pemmican Project

Protein Foods Warehouse & Production

JOIN THE PEMMICAN PROJECT! FLEXIBLE HOURS, TEAM BONUSES AND LISTEN TO PODCAST/ AUDIOBOOKS WHILE YOU WORK. APPLICATIONS WITH NO PICTURE OR MESSAGE WILL BE IGNORED << Hi! Welcome to the Pemmican Project! Our goal is to improve human health by making the best and cleanest foods available to everyone, everywhere. We're looking for someone to join our new facility in Tower Hamlets to help with food production and warehouse work. All our production and warehousing happens in our new facility in Tower Hamlets. The role includes: • receiving & inspecting supplies, • drying the fresh beef & chicken, • preparing the product, • packaging, • Preparing and sending shipments You'll go through a structured onboarding process where we teach you each part of the job. Most of the work is done either alone or with another person there and the work is ideal for either listening to music/podcasts/audiobooks while you work. The ideal candidate is very orderly with attention to detail. Punctual and a self-starter. You need to either have, or be ready to get a level 2 food hygiene certificate in order to start. Importantly, we're looking for someone who would want to stay with us for a long time. Because of the time and effort required to find, interview and train new people, we're not looking for short term hires. best, Rasmus and the Pemmican Team

Care / Support Worker

We are looking for a kind, compassionate, reliable, and positive Support Worker / Care Assistant who can provide high-quality, person-centred care while promoting independence, dignity, confidence, and wellbeing.The ideal individual should have a warm and encouraging attitude, with the ability to build a trusting and respectful relationship with the client. Good companionship is very important, so the support worker should be friendly, patient, approachable, and genuinely interested in spending meaningful time with the client.Responsibilities may include: • Providing personal care respectfully and sensitively, including support with washing, dressing, toileting, grooming, and maintaining good personal hygiene., • Offering companionship, conversation, reassurance, and emotional support., • Encouraging and motivating the client to remain as independent, active, and involved in daily life as possible., • Supporting the client with daily routines, household tasks, meal preparation, shopping, and other practical activities where required., • Accompanying the client to appointments, social activities, outings, or community activities., • Encouraging hobbies, interests, exercise, social interaction, and activities that support the client’s physical and emotional wellbeing., • Supporting mobility and helping the client move around safely where necessary., • Providing medication support or reminders in accordance with the agreed care plan and relevant procedures., • Observing any changes in the client’s wellbeing and communicating concerns appropriately., • Maintaining the client’s dignity, privacy, choices, preferences, and confidentiality at all times., • Creating a calm, safe, positive, and enjoyable environment. The right person should be caring, respectful, dependable, attentive, and able to use their initiative. They should understand that good care is not only about completing tasks, but also about helping the client feel valued, listened to, comfortable, confident, and supported.Above all, we are looking for someone who will treat the client with kindness and respect, bring a positive attitude into their home, provide excellent companionship, and support them to enjoy the best possible quality of life.

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Swiss Butter - Holborn

South Kensington, London

Summary of Position The Bartender owns the bar's readiness, exact beverage execution, service pace, stock accuracy, legal compliance and close. The role prepares approved bar beverages to recipe, protects the 5-minute beverage target, maintains accurate inventory/waste records and escalates equipment, safety or supply failures without creating workarounds. Key Performance Areas (KPAs) · Bar Readiness · Beverage Quality & Service Pace · Stock, Waste & Cost Control · Legal, Hygiene & Safety · Close & Team Coordination Duties & Responsibilities Bar Readiness · Open the bar fully: cleanliness, par, glassware, tools, refrigeration/equipment and POS readiness before service. Beverage Quality & Service Pace · Prepare every approved beverage exactly to the current recipe and presentation standard. · Deliver bar output through the approved service flow and protect the 5-minute beverage target. · Use approved pairings and natural upselling without altering product standards. Stock, Waste & Cost Control · Maintain stock/par and record consumption, inventory and waste accurately in the approved system. · Follow RM-PIN and reason-code controls for voids/discounts; never create an unofficial workaround. Legal, Hygiene & Safety · Maintain approved storage temperatures, hygiene and beverage safety. · Comply with the approved local alcohol/legal overlay for the market. · Escalate equipment, technology, safety and supply failures through the correct playbook/manager route. Close & Team Coordination · Close the bar, store stock and clean equipment/bar to standard with required Shift Leader/RM verification. · Coordinate with Waiters and Runners while preserving the rule that Runner owns soft- drink preparation. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Bar is fully ready before service and by the approved T-15 readiness gate. · Approved beverages are produced exactly to recipe/presentation standard and within the 5-minute service target. · Inventory, consumption and waste records are complete and accurate. · 100% compliance with local alcohol/legal, hygiene and storage controls. · Voids/discounts follow RM-PIN and reason-code controls; no unofficial workaround is used. · Bar close is complete and verified. Qualifications · Meet the legal age and licensing requirements to prepare/serve alcohol in the relevant market. · Have working knowledge of standard beverage preparation and basic bar mathematics/cash controls. · Be able to communicate clearly, multi-task under pressure and follow workplace safety requirements. · Complete the current Bartender Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Working knowledge of approved beverage recipes, bar equipment, POS, stock/waste controls and local alcohol compliance. Current Bartender certification is required before independent assignment. Where It Leads Bartender (you are here) > Shift Leader > Assistant Restaurant Manager > Restaurant Manager; a Beverage specialist branch may be added only after formal role architecture is approved To earn Shift Leader: · Assignment Policy: Complete at least one year as a Bartender before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Bartender certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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Swiss Butter - Holborn

South Kensington, London

Summary of Position The Waiter/Waitress owns accurate, attentive table service from first contact through farewell. The role explains the concept, asks the mandatory allergy/dietary question before every order, captures and confirms orders correctly, monitors the guest experience and escalates complaints or safety concerns without exceeding authority. Key Performance Areas (KPAs) · Guest Greeting & Concept · Menu, Allergen & Order Accuracy · POS & Service Execution · Guest Experience Monitoring · Billing, Recovery & Playbooks · Section Readiness & Teamwork Duties & Responsibilities Guest Greeting & Concept · Attend briefing, know the assigned section and verify section/POS readiness. · Reach newly seated guests within 60 seconds under normal conditions and greet to standard. · Explain the Swiss Butter concept accurately and at the right level for the guest. Menu, Allergen & Order Accuracy · Maintain current menu, fact-sheet, LTO and allergen knowledge from the approved source. · Ask the mandatory allergy/dietary question before taking the order on every table; on declaration, record and confirm it and activate PB11 through the approved RM/KM route. · Capture the order precisely, use approved options and verbally confirm the full order back to the guest. POS & Service Execution · Enter the confirmed order in POS immediately; never carry an order verbally to the kitchen or use an unofficial outage workaround. · Serve beverages and support food service to the correct guest/table, announce dishes correctly and never guess who ordered what. Guest Experience Monitoring · Check back within 2 minutes of the first bite, refill water proactively and continuously scan the section for needs. · Escalate complaints and food-safety concerns immediately; do not promise recovery outside published authority. Billing, Recovery & Playbooks · Present the bill only when requested and execute the approved payment, void and discount process. · Execute relevant failure-playbook first actions and remain inside Waiter authority. · Close the experience with a genuine farewell. Section Readiness & Teamwork · Maintain a clean, organized and ready section and coordinate with Runner, Bartender and Shift Leader without blurring role ownership. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · 100% of tables receive the mandatory allergy/dietary question before order taking. · Newly seated tables are reached within 60 seconds under normal conditions. · Orders are read back and entered into POS immediately; no verbal kitchen orders are used. · Guest check-back occurs within 2 minutes of first bite and water is managed proactively. · Complaints and food-safety concerns are escalated immediately through the approved route. · Bills are presented only on request and payment/void/discount controls are followed. Qualifications · Previous front-of-house experience is preferred; internal candidates may progress through the approved Runner pathway. · Be able to communicate and understand the predominant language(s) of the restaurant's trading area. · Be able to work standing for long periods and safely reach, bend, stoop and frequently lift up to 20kg. · Complete the current Waiter Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Strong working knowledge of the current menu, allergens, POS flow, table-service standard, guest-recovery escalation and relevant Failure Playbooks. Current Waiter certification is required before independent assignment. Where It Leads Waiter (you are here) > Shift Leader (next) > Assistant Restaurant Manager > Restaurant Manager > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Shift Leader: · Assignment Policy: Complete at least one year as a Waiter before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Waiter certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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